OnTrac has become the worst delivery service. My last couple of packages were supposedly left at my front door. I never received either. I contacted them as tracking said delivered. They told me to check with my neighbors or place a claim with the seller. One of my packages eventually showed up 3 weeks later after resident services found it hiding hiding in the bushes by their office. OnTrac only offers to contact the driver, which is no help, as they have already not honest about where they are leaving packages. It's very frustrating to have to contact OnTrac, then contact the seller and request a replacement. I now have to request a replacement and wait on items I was expecting today. read more

I was expecting a package on 1/7/21. I was home all day. We have cameras and a doorbell camera that notifies us when someone is at the front door. At 10 PM at night I refreshed the tracking page for the 100th time and it said my package was delivered at the front door at 4:30. It obviously was not. Check the camera just in case. Nothing! Waited 2 days to see if it would show up and still nothing. Called on a Monday to follow up and was told I would receive a call back. Friday come and still no call back. I finally call again and they say it's actually out for delivery. I never received it. I call again on Saturday morning and they tell me that the driver didn't actually scan the package the day before. The driver manually entered it as our for delivery. Why? And that it is out for delivery again. Still no package. It is now Monday and I call again asking to pick it up. They said all they can do it follow up with driver? Seriously? Why would you say it was delivered and then say it is out for delivery 2 days in a row? Just admit if you don't have my package! This whole situation is fishy. I never write reviews but feel like this company needs to be called out for shady business practices. Totally seems like they lost my package and are trying to cover it up by manually entering my package as out for delivery. Totally garbage. read more

Have been fighting with them for at least 2 years. We have had at least 5 deliveries stolen due to improper delivery. We have on record with them specific instructions that UPS and Fed Ex have no problem following. The latest, an Amazon order that they said was delivered on January 3, 2019, we couldn't find it and had a conversation with an ON Trac rep who was to call us back with info on its delivery. Never got the call back. We reordered with Amazon and of all things ONTrac was the delivery means. So this morning I go out to find the package and it was not in the correct spot but I found it along with the package that they said was delivered January 3. So my recommendation is if you can, never use ONTRAC. read more

Instead of delivering my package to my front door the driver left my package right behind the front gate. My apartment is set up like a hotel where all the units are connected and right beside each other. Therefore anyone living at the apartment, as well as visitors and maintenance staff must walk through this gate seeing my package in order to access the premises or their unit. The driver acted irresponsible, negligent, unprofessional, and lazy by leaving the package behind the gate instead of walking down the stairs and dropping the package in front of my door. The driver was already inside the gate, and my unit number was listed on the package. There is absolutely no reason besides laziness as to why he did not properly deliver my package. My items was STOLEN and now I'm having to go through a long process to get my item reshipped! Fashion Nova needs to fire them if they don't want to lose valuable/loyal customers!!! read more

I repeat do not use this service a waste of money sorry customer service rude just complete dummy's o we're I do I start first I will never order from any company that uses on track let's start I been ordering a lot stuff on line for the last month n a half but a few company's have used this OnTrac service and the main facility is in Benicia which they call there concord location the first couple times the driver left the package ms on the street I just so happen to be coming home and saw them the next time I checked the tracking it said delivered I walked around seem my packages laying on the ground in front of the mail box because one of my neighbors saw them on the ground I live n a apartment way in the back left instructions how to access everything they don't follow them simple instructions so each time I call and complain they do nothing last week I went higher up to there management corporate office and informed them of this I even have pictures to show that they are just leaving packages on the street thank God I live in a decent area and they were not stollen the corporate lady went over and beyond and address and took care of a lot of things the manager of that facility even contact me they removed that driver like I had asked prior the least 6 times. It they never remove him so here I am today now they didn't even deliver my packages I checked the tracking on them they are still sitting in there Benicia facility aka concord facility didn't deliver them or contact me when I paid for overnight shipping so I contact them they tell me they didn't have a driver unacceptably on all levels especially when I paid for over night shipping for it to be here today they just left my packages in there facility and didn't deliver them because they had no driver so I ask who is going pay me my money bac for over night shipping they tell me to contact the vendors well it's not the venders problem it's OnTrac problem because the vendor got everything out time for it to be here for today it's on you OnTrac for not delivering it to me or even contacting me so I just told them I'll pick up my packages because I can't trust the fact that they will even be delivered because you may not have driver any company's or vendor do not use OnTrac read the reviews on different site none of there reviews are good at all the drivers speed through areas they don't even drug test they hire anybody that have a license they are cheaper to use but as they saying go you get what you pay for but it's not worth it having your packages stolen or not delivered or damaged DONT USE ONTRAC use fed x or even ups amazon this is not the first time I have had a problem last year I ordered from some one they used OnTrac my packages never got delivered I check the tracking it said delivered at 10 at night so I called I said my packages were not delivered and what type company delivers 10pm at night that's after business hours and the package said delivered at night but the driver never delivered it come find out he took it back to the facility they found it there so this shows how careless this company is check the bbb google the reviews check yelp reviews horrible every site not one good review I so don't seem to understand why company's continue to use there service I will not order from any company that's use the company and I suggest you don't ether. Up date a hour later after going litterly off and talking to several managers at there corporate office now they claim booth of my packages they don't no were they are if there in were house or on a truck because there is no scan after it arrives at that concord facility aka Benicia so the manager calls from that facility and says I want try help u so you don't have to keep calling customer service which he no help rude n smug he just n trouble so then he states the packages might have been stolen wow really so basically they have no idea we're my packages are so I have been dealing with problems with them for the last 6 weeks like stated above due to a lot of online ordering and each time I have ordered and vendors or merchants use OnTrac there has been a problem so unless you want go through this company's or customers go to fed x or something I don't recommend this company at all they will drop things they just don't care there is not one good reviews on about this company anywhere how are they still even in business now I have to file claims do to the fact they don't no were my packages are read more

I ordered medical supplies from a company and they were being delivered by OnTrac. I received an email that stated the box was being delivered to my house instead of my dad's group home in another state. I called the medical supply company and they said they had his correct address as the mailing address. I then called OnTrac and they said the shipping label was printed with my address but they would fix it before it left their first shipping station. It didn't and I received the next email that said it was out for delivery to my house. Again I called and the representative said it wasn't on the truck and he could stop it at the warehouse it was currently in and would redirect to my dad's group home. I then asked to speak to a supervisor to express the need for these not to be delivered to me and redirected immediately to my dad. He assured me like the last 3 reps that it would not be delivered to me. Well that afternoon it was dropped at my door with no knock or doorbell ring even though they told me the driver knew and was bringing it back to the warehouse for relabeling and shipment to my dad. The box that was still in the warehouse was someone else's that they mislabeled with my dad's address. So now 2 boxes going to the wrong addresses. I called the supervisor (Jacob) and he arranged for a delivery person to pick up the package except he came before I was notified so I hadn't put the box back on my porch. The driver left without ringing my doorbell. I had to take the box to UPS and send it next day air for 111.00 out of my pocket. I called Jacob back to advise him and never heard back from him or anyone in their company even though he said he was going to personally track the box. I would not have written this bad review if the supervisor would have called back and sent another delivery person or offered to pay my out of pocket shipping for such as blatant error and lying by their reps. read more

NEVER use OnTrac to ship your packages!! Too bad I have to give them a star at all! No way to leave no stars, though. The driver in our area has left two BLANK "door" tags on our mailbox at the foot of our hill. To deliver the package, he would have to drive up a little road to our home (takes 7 seconds). We have been home all days "attempted" delivery notices were stuck to our mailbox. This is a LAZY driver who does not care at all about us getting our package! SO...every time I get a notice, I call the customer service number. To their credit, I did not have to sit on hold--they did immediately answer, which was nice. But it did no good, for they said they could not help me, with no information written on the tag. I asked both times if they couldn't look up who the driver is in our area. "It could be several different drivers in one area." Really? They won't even take my address to see which drivers are "possibilities," so they can get a message to them. Why not give my message to all possibilities, so I can get my package? Really, this company should NOT be in business. I hope they go under soon, so others don't have the frustrating experiences of those of us who have unfortunately had to deal with them. read more

Welp, it seems Ontrac gets their kicked in reviews a good 90% or so of the time, but for me they give better service than UPS and a couple other shipping companies. For example I use Newegg and get 3 day shipping; I ordered some stuff on the 22nd of this month and UPS has taken their sweet ass time to get it to me (to be delivered later today, the 28th) where as I ordered an item on the 26th and got it yesterday the 27th via ontrac. Most of the time ontrac gets my stuff to my door in one day, annnndd UPS has spent nearly 3 days moving a package around in the same state, albeit a very small state. Ontrac would have 5 stars if their tracking system worked a little better. read more

I would have not given any stars but since I had to to enter a comment I will give 1 star! The delivery agent should have put the package at my front door - which is clearly defined by my front porch! But no,they entered or should I say 'trespassed' through my side gate, into my side yard where they would have had full access to my garage door (which was open) and sliding glass door (which was open). They left the package by the door that leads to my garage!!!! Really? how is that my front door? You can't even see that door unless you come into my side yard through a latched gate!!! I also have dogs, if this person wouldn't have latched the gate completely as he left my dogs could have gotten out! It's bad enough that they trespassed which I will be filing a complaint about but my dogs then proceeded to pee on my box!!! Why didn't he just leave it on my front porch, by my FRONT door! read more

OnTrac is by far the least reliable company I've dealt with. A package was supposed to be delivered on a Wednesday, it wasn't. It was supposed to be delivered on Thursday, it wasn't. Called them Friday at 9am to make sure they delivered my package during our regular business hours and was told that they would try to contact the driver to make sure he was aware of our hours and they would let me know when they contacted him. They didn't. At 11:50am called them again and was told that it would be here when it got here. I wanted to change the delivery address to my home so that it could be left at the front door, but they said that they wouldn't be able to deliver until Monday if they changed it. It is now 12:20pm and I have not received my package. I can't just sit around waiting for them to do their job and they refuse change the address and deliver tomorrow (on Saturday). read more

Early yesterday morning I discovered a package which I had been expecting from Amazon. It was on the dirt next to our garbage totes, down our very long driveway about one-fifth of a mile from the house. It could have been there for a couple of days. I did not even know that this delivery company existed until I contacted Amazon. I certainly hope that this company either improves or goes out of business! We live in the country and Fed Ex and UPS certainly have no problem delivering right to our door. read more

On Trac is just about the worst coming for shipping. They place the blame on everyone expect their own selves. Our package was delivered a day late. To make matters even worse the delivery was late, passed the guaranteed time. The hold time on the phone is 15 plus minutes. Since you can't give a negative rating I am giving 1 star. read more

I'm giving them one star because between this location and corporate in Arizona only 2 people are trying to do their jobs, other than that, I would trust a crack smoking hobo with a 3-wheeled shopping cart before I use these guys again. I ordered a custom built computer from Ibuypower and they decided to ship through these guys... Anyway, I knew that I would be away from home, mandatory meeting, so signed up for their email notification so I could get back home in time. I never received any email, spam folder checked many times. The delivery guy attempted delivery and never wrote a thing on the door tag, it was blank. I called the 800# as soon as I got home and they told me they could not contact the driver so I hung up to try and contact the local branch but they don't publish those numbers on their website so i called the 800# back again. I got different guy on the phone and he told me they would only deliver it if it was medicine or medical, ok fine. They told me my alternative was to sign the receipt and the driver will drop it off on my porch sometime between 9am and 7pm basically, its a computer so no way. They told me I could come get it at the warehouse after about 730ish pm. I live about 20+ miles away with a $5 toll bridge in-between but I agreed. So I show up at the warehouse on time and an employee is assisting me with locating the driver that corporate said would be there. He never came in and I'm sure that he took the company vehicle home with packages sitting in it, This is a security issue, is it not? so anyway "manager" Maurice gets involved and apologizes and said he will have my item taken to my residence first thing in the morning and will give the driver a stern talking to. He also made a show of putting my ticket into the expedite basket on the table next to the front door. I drive another 20+ miles empty handed. The next day rolls around and I hear nothing. So about 12pm I get on the website and track my box. It says package brought in 6:37am ready for pick up at 8am. I call the #800 number and tell them that "manager" Maurice was gonna have it delivered to me but they told me it is being held at the warehouse so I go back to the warehouse 20+ miles and a $5 bridge toll again. My package is there and i pick it up but I would like to speak to "manager" Maurice. The employee goes to his office about 10ft. away from where i'm standing and calls out to him. The response he gets is "I'm not here"! are you fucking kidding me? I was cool about all this until that happened. So im driving home and the guy from corporate follows up with a call to me. I told him all of this and he says to me; that "We really dont have a place for complaints but you can try posting something online" really, fuckers... So 90 miles of driving and $10 worth of bridge tolls. Avoid these guys at all cost! I will place notes on Amazon and anyone else that uses these "services" that I will not pay for nor receive any packages from Ontrac, ever... read more

Ontrac from Benicia beginning to suck again. After complaining about the delivery service about 2 years ago with a 1 star rating, I had upgraded it to a 5 star after some better service. Unfortunately, the disease is relapsed. My Amazon and Nordstrom packages are dropped off today at the common mailbox location out near a 4 way street so the whole world could see them!! Fortunately I picked them up before any package lifters. I wrote to Amazon that no further shipments be made through Ontrac for me.!!! Any others including USPS, FedEx or UPS which deliver the package to the front door, would be fine. read more

The worst delivery service company EVER! Their tracking is not accurate and their 1-800 "customer service" number is a recording. You can not speak to anyone. They are very slow to respond to your email with your question, and by the time they get around to responded with an email, you have found the answer to your issue. HORRIBLE company. read more

i have noo idea why apple chose this company to make deliveries for them but they suck 200x!sorry but its the real deal. i kept calling them making sure everything is on track but they just keep failing omg just omg im so speachless,disappointed and annoyed at the same time. they need to upgrade like forreals!! read more

As ALWAYS they did not deliver to door, nor did I sign as tracking fraudulently states. They leave packages at the bottom of my steps, the bottom of my driveway and a neighbor's package was left behind the rear wheel of his car in driveway. Many ontrac experiences and all exactly like this. Zero stars read more

I had to stop ordering from places that use this awful delivery system. It never fails that they lose your package or lie about delivering it. The status changed to "delivered" after 10pm. The package was nowhere to be found. After waiting a day to be called back, they finally did and said the package was lost. I was not the least bit surprised. Look at their rating. Everything with their name attached has 1 star. If it was possible to have none I'm sure it would. read more

It seems to be a regular occurrence for packages not to be delivered on time and no information in regards to it. The tracking says that my package is supposed to be delivered today, so I stayed home to make sure it didn't get stolen off of my porch. It's now 7:40 pm and no package yet. So I call to find out what's going on. The person helping me doesn't know how Ontrac works because she is telling me there was a 24 hour delay and I would see that if I looked up the tracking. I told her that I have already done that and the only information I can find is that it's supposed to be delivered today. She said it could be delivered today but it might come Monday and she couldn't tell me anything else because I called the corporate office (this is false because I called the same number again and got different info- I explain in the next sentence). I read on their website that they have a delivery guarantee so I called the same number again to inquire about this and I got a different person. She told me that there was an accident and the order never went out (I thought I called the corporate office so how do we have more info?) I asked if there was a way to be notified in the future of such a delay so I'm not waiting at home all day, she said no. She also said the package would be delivered Monday, I asked about the delivery guarantee to get my shipping fee back cause I lost a whole day, I was told to get it from the store I purchased from and they could try to file a grievance. Both people that I spoke with seemed like they could care less. I will try to avoid using Ontrac in the future and not order through the store that I ordered from because this is the second time this has happened (delay and no info about it). read more

Zero starts would be most appropriate. Notoriously unreliable for deliveries in our area. Several times this year driver has scanned package as "delivered," only to complete the delivery several days later. In the meantime, we have had to file missing package reports, reship packages and deal with inexcusable delays. Such a hassle, would NEVER choose Ontrac as a shipper! Just the worst... read more

Thieves. I do not trust OnTrac for anything, but for keeping packages. every package that I'm supposed to receive that never actually arrives, but says was delivered has been 'delivered' from them. Amazon needs to STOP using this service for deliveries. They are the worst delivery drivers in the world and that is saying a lot because there are some really crappy drivers out there. read more

Package from apple scheduled to be delivered on 12-10. Tracking web site says they tried to deliver and no one was home. Not true. I had their pre-sign taped to door and it is still there. Now late on 12-11 and still no package or update. Why does a quality company like Apple use this service! read more

Amazon uses this company to deliver. Online it says delivery attempted. I'm having a roof put on and have been here all day, no one tried to deliver anything here today. The web page says to look for a notice of attempted delivery for the next steps. There is none because there was no delivery attempt. I've been on hold waiting for their customer service to answer for over 35 minutes. Amazon is going to continue to use this company to deliver which their customer service says they are so I canceled my prime membership. It says it came from their Hercules, CA facility but there is no phone number and it is not listed on their web page.. On time delivery for less is what their logo says, this is my third an final issue with this awful delivery service. Every time Their tracking says delivery attempted the package shows up the next day. read more

I've contacted Amazon and advised them never to use this company for any of my shipments again! Not ever! They are unreliable, unprofessional and tricky!! read more

On Trac delivery left my package a block from my house, sitting on the sidewalk, in a rain storm. The package was completely wet and the box was open because of the rain. I was not aware the package was outside until my neighbor called and told me. I have lived in my house for 16 years and I have never had a delivery service leave a package, unattended, and not notify me. read more

Leaving a 1 star since I can't leave none.. This is the worst delivery company I have ever dealt with and not by choice. Ordered some shoes from Shoe Palace who I will not do business with again because of this terrible delivery company. status showed a delivery attempt which was BS because I sat in my living room and waited for them to come. Then it was set to deliver the next business day and they never showed up. I must've called their customer service department like 6 times and still no resolution all I get is that they will call me back and never do. If you don't have to use this company avoid at all cost!!!! read more

Giving 1 star only because you have to select something. WORST COURIER EVER! Second time my package showed delivered online and I did not get. I WORK FROM HOME. I CAN SEE OUT TO THE STREET. NO truck came to deliver ANYTHING. Not the first time I ordered something and company used OnTrac and not the second time a different company used OnTrac. Address completely correct by OnTrac as well. Are the OnTrac drivers keeping packages...SP #1718? I even drove my neighborhood looking for a truck and or packages since I was leery and closely monitoring online; it said out for delivery, clicked again and it said delivered. NOTHING! Calling the one and only number and you get the same canned speech ... we will page our driver. The driver will go out and look for the package. OF COURSE IT results in not finding anything after weeks of waiting for OnTrac to reply. And guess what? The customer is left to clean up OnTrac's mess! Final review/rating = 0.0 read more

If there is a zero rating..they would get a zero rating from me. I am still waiting for my package which should have been here two days ago. They keep saying undeliverable for other reasons. I've been calling the 1-800 number and they keep saying that it was placed on the wrong truck and wrong route and wrong driver.. TWO FREAKING DAYS?!! SAME BULLSHIT CRAP!! I called again this time early in the day to make sure that they place it on the right driver. Guess what? They do not know and we will never know till it is the end of the day and the system would say UNDELIVERABLE (because it was on the wrong driver)! What kind of lousy service is this? They do not know where the package is and if it is going to the right driver and right truck?!! They should just close down!! read more

How are these people still operating a business. This is a terrible company. My package is/was being "delivered" by this company. I work late during the week and have no way of picking it up during their business hours AND they aren't open on Saturday either when I would be able of picking it up myself. Looks like my order is being sent back to the company. What a complete waste! I agree with Goldie - even 1 star is too much. :( read more

Placed a holiday order from Urban Outfitters and was shocked to see the condition of my package when it arrived. Box was crushed and the entire seam was ripped open with items missing from my order. I'll never order from Urban Outfitters again if it means that OnTrac will be their choice of delivery service. I find even one star to be more than they deserve. read more

This is the worse shipping company for home deliveries. I've been waiting all day for an Amazon package only to have the driver come to my security building and not deliver the package. Why? Because he's too lazy to figure out how to scroll through the intercom system and find me. How do I know? Because three weeks ago he called from his cell phone at the lobby door. How can I buzz you in from your cell phone? When he came to the door I asked how did he get in and he said the mailman let him in. Back in November he did the same thing. Amazon straightened it out by canceling my order and starting over with a different shipping company. It's very frustrating to have places to go but you sacrifice the day to make yourself available for someone who' s too lazy to figure out how to get in a building and then update your delivery status to "Attempted delivery". I'm still waiting for him to come back after calling customer service a half hour ago. I wish Amazon wouldn't use this company. read more

Last Wednesday a tag appeared on my door saying a first attempt at delivery was made and required a signature. We were home and didn't hear a knock or doorbell. I have no idea what is being delivered that requires a signature but made sure to have someone here for the next two days. No attempt was made to deliver. I thought this was a scam but found a legitimate company and the online number matched the one on the tag so I tried calling them. No human answered it and not even a telephone tree. Immediately there was a lengthly ad for some emergency notification system. At the end I expected to be connected to the OnTrac system but it wouldn't let me go on until I had to hit "2". This was followed up by an ad for something else. I tried to go online and enter the Door Tag number to track the package but said it wasn't a legit number. If the Post Office, FedEx or UPS are using this for overflow it is a waste of money. I hope if this is a real package meant for me that they notify the sender that it wasn't delivered. read more

I also had to stop ordering from websites that use Ontrac. I can't order from amazon or vitacost anymore, unfortunately, because they use ontrac. Ontrac has not delivered probably 7 out of the last 10 packages that I ordered. After my first complaint, they now don't even bother updating the tracking on my packages to "our for delivery". Instead, the warehouse just claims that the package is missing. It doesn't matter if it's amazon or vitacost, all of my subsequent packages get "lost". It used to be the drivers fault, delivering it to the wrong address. But now, after my complaints, every package since then has been "lost" by the facility. Ontrac customer support just says the same generic response, that they are "conducting a thorough search" of the facility. They don't care because they still get paid, don't have any accountability and the seller is responsible for issuing a refund. They've stolen some really expensive electronics from me. As well as supplements that I needed for my health. I hope that eventually Amazon, Vitacost and other big companies realize that Ontrac is costing them a fortune and ends their contract with them. I pray for that to happen, so that I can go back to buying products from those businesses. read more

This is the worst company I ordered through amazon and Im a prime member so I'm suppose to get my package in two days I knew it would be a extra day because of the memorial holiday so it said Tuesday I was suppose to receive it and when I looked up the tracking on ontrac website it said package out for delivery Tuesday came and gone no package...Wednesday came and gone no package Thursday morning I call then and tell them what's going on they say someone attempted to deliver the package and I'm like that's a lie one because its always someone at my house and two this package doesn't need to be signed for so it should of been just left at my door so they said they will find out what's wrong and call me back no one ever called back Friday I call them again and was waiting on that 1-800 number for 2 hours before someone answered told them what happens and what I was told on Thursday and I asked to talk to a manager and he wasn't no help he jus put me on hold called the driver and he said he attempted to deliver but no one was home I'm like he is lying and the manager just told me you'll have it by 6pm today I'm like okay. Friday came and gone and the tracking say that someone attempted to deliver the pack at 10pm and 11pm I call ontrac again asking them why would they have deliveries so late for one and I said the driver is a liar I've been home purposely for this package no one had delivered anything.then this morning I check the tracking and it say the package has been delivered I call them back again and waiting for 2 hours and then the manager say imma have to wait till monday so he can ask the driver where the package is and go back and it get it from the wrong address and bring it to mine, I'm like this is ridiculous seriously what kind of company is this jus horrible and rude on the phone and the managers are no help either I'm so mad I his want my potty chair for my niece that's it not all this bull**** they throwing at me. They are liars. They don't even deserve any stars but yelp makes you put them read more