Jag N Pal are highly qualified HVAC technicians. I could tell from our initial discussions over the…read morephone that they were qualified. I would highly recommend them for any HVAC condo installation. From our discussions, I could also recommend them for any house HVAC installation repairs. They provided assurance that they would troubleshoot and diagnose the issue before making any decisions on the parts that were failing. They were prompt for when they would arrive. They had 2 techs arrive plus a trainee - Sukhdeep, Balkar and Avtar. They explained in detail what was working and what was not. It was very beneficial and efficient to have multiple techs so they could be at the HVAC unit and thermostat. The condo service maintenance suggested the problem was the actuator. Sukhdeep and Balkar demonstrated that the actuator was working fine so that saved me from replacing a part that didn't need replacing. Their team is awesome and would highly recommend them.

On Monday (Jan 31) we noticed that our HVAC system was leaking, flooding our basement. We called…read morethis company who had previously installed the HVAC system. The old owner used this company prior to us buying the house in 2020. The technician who came to repair the HVAC said the issue was that the condensation pump was broken and placed a new pump. After installing the new pump he found that the condensation drain led outside the house and into the garden. The cause of the issue was that the condensation drain, which should have never been installed leading outside, had frozen, backed up the pump and caused the pump to break. He said our only option was to get a new line installed but we'd have to pay to have a new line installed, despite the fact that this company had ran the previous line, that had broken the previous pump, flooding our basement. He left our 'fixed' pump with the condenser going into a bucket. We paid $500 for this service. The next day (Tuesday 1st) we called to speak to the manager and spoke to Rhonda who said she didn't think having a new line installed was a unreasonable ask, but she needs to confirm with the owner and would call us back in half an hour. It's now Friday (Feb 4th) both me and my husband have called back multiple times to ask whats going on and have been told multiple times that the owner and manager are both too busy, the receptionist would leave a message for them to call us back. I asked if I could book a meeting or some time with either of them and was told that wouldn't be possible but she would again leave them a message to call us back. We're absolutely appalled by the customer service of this company. This company originally ran the line outside that cause the flooding in our basement that we've now had to make an insurance claim over. We can't use the $300 pump that they installed because if we did the exact same thing would happen. Asking for the company to rerun a line, is not an unreasonable ask considering the damage that has been done to the basement and the results we've been left with from the service. We have absolutely no idea why anyone would run a line that carries water, outside, in Canada where, it will freeze... If you're looking for a company to conduct good workmanship, good communication and customer service, please look somewhere else.

Customer service is top-notch! I had an issue arise, and it was resolved in top speed, and right…read moreto my satisfaction. Highly recommend this company!

Our old hot water leaked and needed to be replaced. David responded promptly and answered all our…read morequestions knowledgeably. He picked up the new tank the next morning and did a great job of installing it and removing the old one. Definitely recommend this company.

I contacted Dave thinking I had a minor issue with my furnace. He looked at the issue with…read morefurnace/thermostat, only to discover that there was a much larger issue. He gave me very good options and even worked with the manufacturer for the warranty of my furnace. The manufacturer gave us a significant discount to get a new furnace, I needed to replace my 20 year old furnace anyway. My furnace crashed again the Sunday before the furnace installation, he came to make my furnace temporarily work with no extra charges. I have worked with 2 other companies before and have contacted numerous ones. It's the first time I can say I highly recommend an HVAC company for the price, timeliness, and effort to make things work for a customer.

Had this company a few times for different things, and have been very happy with each time. Always…read morepromt. Cannot fault the work. Technician goes above and beyond. I would definatley recommend this company.

Cal was early for his appointment with us and diagnosed the issue quickly…read more He obtained a replacement part for our older furnace and had us warm and cozy in less than 2 hours. No upsell pressure and lots of useful info regarding care and maintenance of our furnace. Much appreciated. Definitely recommend their services. Polite and Professional. Best Regards, Brad & Gina Clay

They installed my furnace and A/C did a great Job .Their after care has been topnotch .read more

Wonderful amazing service very nice friendly people and their quote was the best comparing by many…read moreothers. Mr. Naiem and his team have done a great job. Installed a new water heater tank, removed the old one and drop it off to the rental company, cleaned the furnace, maintained the air conditioner and our cooling system. Would strongly recommend them. very professional and friendly kind people.

So 5 years ago I had this company install my ductless a/c for a reasonable price. At the point of…read morepurchase I was told 1 year labour warranty and 7 year parts. My fan blower went on the unit and the company charged 135 dollars just to arrive at my door and then billed me 99 an hour to diagnose the issue. Then they had to order the part and came back a week later with the wrong part spent 3 hours figuring that out. Then came back a week after that without notifying me they were swinging by with the right part installed the part and after the part was installed told me it wasn't under warranty and charged me close to $300 for the part and then another 1.5 hours of labour costing me close to $750 in total for a part that should of been under warranty and I should of been charged half of this for the labour. Will not be using them again. Terrible customer experience. Workmanship is fine but lied about warranty, should of been told that on initial visit before part was ordered. Should give customers 24 hrs notice upon arrive. Shouldn't cost $150 or so to just arrive at the door especially when after that you charge $100 an hour.

I Dave from Burlington Heating come out recently to repair my furnace that was acting up. The price…read morewas fair, and he helped me understand exactly what went wrong with the furnace to begin with. I'd be happy to deal with Dave again.

Amazing service with great prices. In the early spring I called a larger HVAC company in…read moreGeorgetown, out to look at my furnace a service call charge of $185 and a quote of over $900 for the repair. It was only needed for heat. In the fall I called North Halton service call $125 and no issue was found he stated if the error code comes up again he will come back no charge. It appeared the next day, he returned found the problem a $10 part was all that was needed. Great service and fees.

It's always a 5 star rating working with Brooks Heating and Air. They have worked on my furnace and…read more installed new AC....all super experiences. Recently I worked with them to have my ducts cleaned. The technician was professional and did a great job.

Amazing service! We called Brooks Heating and Air because our furnace wasn't working properly. The…read morereceptionist who answered the phone (nice to talk to a real person!) was very friendly and helpful. Chris came out right away and explained what our options were and answered all our questions. He was able to fix the issue and saved us having to replace the furnace. We will definitely be coming to Brooks in the future for anything we need. Its a great, local, family run business.