We just had the blinds replaced in our Santa Monica rental, and the customer service overall was…read morefantastic. While there were a few minor delays along the way, Daniel Glaser from Glaser Property Management was ultimately very helpful in getting everything taken care of. He is always quick to respond whenever we have an issue at our place, which we really appreciate. His handyman, Dave, helped coordinate the next steps with Fred Mokhtari at Blinds R Us, who measured our windows. Fred went above and beyond, even coming out a second time just to re-verify two windows we were unsure about. Today, Francisco from Blinds R Us installed the blinds. He is a true professional--meticulous, experienced, and focused on perfection. He took extra care adjusting every piece until it was flawless. A great team effort, wonderful communication, and a fantastic final product. Thank you to everyone involved!

Extremely conscientious, thorough and communicative. None better. Professional bearing with…read moreintuitive insight maximizes property efficiencies and reduces costs.

Slum lords to the max. I've tried to contact them for four months they supposedly don't have an…read moreemail address so I could some pictures the receptionist is like a very nice guard dog Letty that keeps them protected I guess that's her job. I try to set up a meeting with somebody from management to show them the conditions of their property in my neighborhood nobody cares I'm just gonna keep calling code enforcement.

Horrible, you will be very disappointed living here and if you try to complain to the office so…read morethey can find a way to control the situation, don't even bother they will ignore your request/complain and just keep ripping you off... I moved in here ending of 2018, still til this day I have to complain at least twice a week to the manger Ninfa and to the lady in the office Leticia about my loud upstairs neighbors that are making noise up til 1am and I have videos of them and still til this day I'm recording the loud noise. Every time I complain and tell them if they want to see the videos they don't care and just shake it off by always telling me the same thing " I'll give them a call" which doesn't help because they still do what they want. Not only do they keep fucking you over but they also deny your rights if you require for information of the owner or to right a noise complain and saying you will never see them you will only see me the office ladies that are literally so old they can barely even walk by themselves the owners are practically taking advantage of the elderly so they can have more money in their pockets. Don't look for any kind of apartment with them all they do is ignore and ask for their money while taking advantage of their employees. And plus heads up if you go to an apartment to see it in person both lady's will tell you how one thing is for this but then the man painting the apartment tells you it's for something else so who to believe? Watch out right now they have an apartment for rent that's 2,500 that's not even worth it they have bugs and there is no light in any room so you are force to put a lamp and raise up your light bill in order to see I just came from seeing that apartment hoping maybe they can switch us to that apartment to finally put a solution to our problem that has been going on for half a year with a reasonable price but of course all they care if about their money not your problem not even treating you like a human being. Disappointing, I hope the owner sees this and contacts me and please don't send your office ladies who can't even walk themselves to my apartment C that's like a block away. I'll be waiting for a respond from the owners, thank you.

After dealing with terrible property managers like MF Property, coming across Amy was such a…read moreblessing. She's a remarkably competent, switched on honest manager and realtor who is accountable. I had a terrible tenant that MF gave a free pass to for his personal reasons and when Amy stepped up, it was a relief. She was a true professional. Dealt with the tenant's shenanigans and tricks and had access to legal advice so we always knew what to do. When the tenant started acting crazy and said she would only vacate the property at midnight, Amy rose to the challenge and made sure the keys were handed back, something no other manager would have ever done. She has a tremendous work ethic and is an excellent realtor when it came to selling the property. After years of dealing with awful, lazy property managers, Amy is one of a kind in this business.

We are beyond grateful for our incredible property manager! From the very beginning, Amparo has…read morebeen proactive, professional, and truly on top of everything. She found tenants for our property quickly and has handled every issue that has come up with care and efficiency. Communication was one of our main priorities and it has been seamless. She keeps us in the loop without overwhelming us, responds quickly to any questions we have, and always makes sure we know what's going on. That kind of transparency and reliability is priceless. We feel confident knowing that she's managing our property as if it were her own. Her pricing is very fair and affordable!!! The level of service we receive far exceeds what we pay, and we feel so fortunate to have found someone so reliable for the past year and a half. We can't recommend her enough -- thank you for everything you do!

Great customer service and have had a great time working with honest people like Nicolas. He…read morestrives hard to work with clients and tenants. He's very professional and hardworking. He also takes his time to understand and find solutions to problems. I've been his tenant for about 4 years now and everything has been great! It's rare to find genuine people like Nicolas. Definitely recommend!

Nick Romo is a great property manager. He is professional, reliable, and always makes sure…read moreeverything is handled smoothly and efficiently. I truly appreciate his excellent communication, attention to detail, and the effort he puts into taking care of his properties. I highly recommend Nick to anyone looking for a trustworthy and dedicated property manager. Diego A.

I applied for a basic $1800 apartment with 820 credit, $10k monthly income as a software engineer,…read moreand 7 years of perfect rental history. I even sent full bank statements. They still came back asking for my actual tax returns and whether my son lives with me full-time, which is illegal according to the Federal Fair Housing Act, specifically 42 U.S.C. § 3604 (Section 804 of the Fair Housing Act) and will be reported for CalDRE and HUD with proofs. This company is what wrong with the housing market and what will cause the next house crisis, they are bullies. I'm 37 years old. In almost 20 years of renting in LA, I've never been asked for tax returns -- not even when I bought a property. This is ridiculous. Extremely rude, invasive, and discriminatory. They're clearly looking for any reason to reject people. Complete waste of time. Stay away.

Edited in light of the response:…read more Yes you "fixed" the water spots on my ceiling by sending over a dude with a spray bottle of bleach, and my broken drawer that's been "fixed" 4 times has a rusty nail sticking out the front that stabbed me last week. Meaning I now have to submit more work orders and schedule more appointments to fix the cheap lousy "repairs" your team does. It's not worth the trouble. I will be submitting my notice very soon and moving out. Can't wait to see how many things YOUR team has "fixed" yall try to take out of my security deposit.

Professional representatives Knowledgeable employees…read moreVery easy process Good communication

Amazing and professional experience with their services. They managed to fill a vacancy at my condo…read morein one week.

Do not go with them!! When we were handed the keys it was dirty the blinds windows extremely dirty,…read morein the kitchen the base board were as if no one cleaned them, the sink had rusty which a friend of ours was over who happens to be a plumb be said that is a hazard and we can get sick and especially washing my sons bottles in there. And the faucet in the kitchen was also broken. The ac vent was literally black. The screen to the windows were ripped and the bedroom one was extremely huge never was replace, we drove passed and still seen it wasn't replaced. The bathroom shower had mold, the shower doors disgusting and it smelled like cigarettes. The entire apartment smelled like weed and cigarettes we constantly told them and they did nothing. Once we moved we our clothes still had that cigarette smell and we don't smoke at all. Also they said they painted, no they did not the bathroom walls were white but had yellow marks because it was so dirty. the rest of the house had patches that they covered with paint. Once we finally got our deposit they kept over 400 dollars for unnecessary things for example, because we didn't replace the ac filter when moving out. That is not in our contract, they were unprofessional, that unit needs a whole redo they handed the keys with it being disgusting and messed up and we returned it at a better condition yet they complaiNed. They did not care about our health and safety and robbed us from about 300 of that 400 dollars they took. Do not go to them!!!!

Wow I just read previous reviews and I'm absolutely surprised. I have dealt with this place for…read moremany many years and have had nothing but positive results. The owner is extremely sharp and knows her real estate and rental legal stuff extremely well. I have several properties managed by pro properties and the renting and contracting has been absolutely absolutely seamless. I can only guess at least one of the reviews, maybe more, have been posted out of revenge for personal problems between the reviewer and the business owner, unfairly. It has to be the only explanation because my experience is 100% opposite of negative. I personally recommend them here.

I was a tenant at one of the properties Jeremy managed. Jeremy and his team went above and beyond…read moreour expectations during our time at the rental. We've rented throughout LA for the last 12 years and have experienced all types of management, from working directly with the owners to large property mgmt companies, and Jeremy has provided the best experience thus far. Every and any service issue was met with a prompt response and quick resolution. As a family with a small child, attentiveness and communication are things we value as tenants when it comes to things that need to be addressed. We never had issue with not getting a response and were always updated and aware of progress. It was such a pleasure to have Jeremy as our property management and would highly recommend.

Never called me back , maybe he's to busy but I'm a client, so is better to find another agent!!read more

My partner and I recently completed an exhaustive apartment search in the South Bay. Hands down,…read morethe JRealty team was the most enjoyable to work with, and inevitably where we've chosen to make our next home. We visited 2 communities, contacted the corporate office several times, and ran through the application process as well. Dylan is stellar-- by far the easiest person I've worked with from application to approval. He is extremely prompt, diligent, kind and knowledgeable. We were showed homes by Bruce and Daniel who were both wonderful as well. Definitely experts on their respective properties and genuinely care about their communities and residents. It's apparent JRealty is fair, and quality in the scheme of landlord of the South Bay. Highly recommend based on our experience so far.

I've spent 6 months trying to resolve a parking issue at one of JRealty's properties, and the…read moreexperience has been incredibly frustrating. Management admitted in writing that another tenant was given a second parking space in error on their lease. They also admitted they recommended removing that space because it was causing problems. The vehicle associated with this improperly assigned parking space occupies an area that is not identified as a parking spot on the parking map that was provided to me by management. Instead of being parked in a designated space, the vehicle extends into the common driving and maneuvering area tenants must use to access their assigned parking spaces causing daily risk damage to my vehicle. Whats even more revealing about this company is how the issue was handled! I repeatedly raised concerns that the parking arrangement could present code, safety, or fire access issues. Rather than addressing the problem directly, I was told management was waiting on city inspection results and that those results could affect the outcome. Months later, I was informed that the inspection they had me waiting for was actually a habitability inspection and that the specific parking location I had been complaining about was not one of the spaces that was evaluated. Think about that! I was led to believe the inspection would address my complaint, only to later find out that the disputed parking space had never been reviewed at all. I spent months waiting for inspection results that never actually addressed the parking issue at the center of the dispute. Even after admitting the parking space was assigned in error, admitting the situation was problematic, and acknowledging that the disputed space wasn't evaluated during the inspection, management still has not provided a meaningful solution. I have attached screenshots of the emails so people can read the correspondence and draw their own conclusions. Based on my experience, get everything in writing. Keep every email, save every photograph, and document every interaction. The only reason I was able to uncover the inconsistencies in management's explanations was because I maintained a complete paper trail. Without it, this would have been reduced to my word against theirs.