It's important to recognize work ethic, morals and integrity! Especially in this day and age where these principles lack in a lot of spaces! I have a lot of respect for anyone that has to deliver bad news and who does so, in a professional, respectful, detailed and gentle way! I see Dillion as a vital employee at Coastline and I believe he should be recognized and applauded for his ability to deliver difficult news to applicants who don't qualify. It must be difficult and yet he does so in a gentle professional way. Dillon was pleasant throughout the whole application process and he kept in contact daily! Lines of communication is important to those of us applying and wanting updates! I can only imagine physicians and doctors having to deliver bad news to their patients, Judges and Principals...and the same goes for any employer having to let go of an employee. And again, the same goes for property management companies having to deliver bad news. With a pandemic, financial hardships, the increased cost of living and just the whole shift the planet is in, I can only imagine how brutal it is, sitting on the opposite end of an applicant! The application process for anyone can sometimes be pretty tedious as you collect all required documents. The patience Dillion and his colleges displayed were excellent! Thank you for your time and consideration! I applaud you today Dillion for your professionalism and integrity! Your family must be really proud of you! Wishing you all the best! MN read more

Terrible. Non-responsive management, $2700 condo in Baytown Wharf unit 544 is disgusting. walls are dirty, carpet is gross. Air isn't working. I'll be taking pictures and sending to the BBB. And it's musty!! Plastic kitchen chairs. Do not rent from these people. read more

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Solid property management with excellent onsite support. Hilda, our onsite property manager, has been nothing but responsive and helpful! Love working with people who clearly care about their home. 10/10 read more

They are horrible! They only care about making money. I am a sole proprieter who rents business space from them. They make you think that they're going to give you a good rate for rent but then increase CAM fees each year by over 50% and make you pay for everything like repairs to the parking lot while doing a terrible job at cleaning and maintaining the building. They also have a high turnover rate and it is impossible to get a hold of anyone. The property management of the building before was much better. read more

I've lived at the Hillside Terrace Apartments in Torrance for almost 10 years. In the last few months they hired a new Property Manager named Hilda Centeno. She has really done great work to get some needed attention items back in place. She's really done a wonderful job, has a great personality, and very enjoyable person with whom to communicate. David read more

Our property manager is amazing. She is on it! She is an excellent communicator and gets things done. The property is clean and safe since she arrived. Overall she brings a great vibe to the place. It is so wonderful to have this kind of professional management here at Hillside. I smile just thinking about it. read more

Hilda was amazing! She was professional, friendly and made the showing appointment a great experience. She offered to get extra info on the spot and was very reassuring. read more

RENTERS BEWARE!!! Quite possibly the worst customer service experience I have encountered. We were gaslit by the property + maintenance managers for months (over 50 days) after they trapped a family of squirrels in our attic and refused to believe us that they were up there. Had us living in a moldy bathroom and did not show us the report so we could assess the potential health damage we were presented with. Threatened to put us out of our home for weeks when looking to repair bathroom before finding a realistic solution and diagnosing the situation. We are rarely updated on when we are switched over to a new property manager and expected to just figure it out on own. Communication is very inconsistent and the company does not have any concern for the tenants whatsoever. read more

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Coastline Equity took over from my former property management company. They have been extremely responsive in making needed repairs since Meghan G. became the property manager. The maintenance staff have been very helpful and professional. When I was looking to move out Meghan and Gethsemani were creative in helping me find solutions to a unique situation that I was in. I cannot fully express my gratitude towards them and towards Coastline Equity. They used their expertise to resolve my complex issues in the most caring, effective and supportive manner one could hope for. I wish all renters could have such a positive experience. read more

Incredibly frustrated & disappointed. Rarely ever got a response after multiple contacts for anything. This has gone on for years. High turnover, and no one seems to know what they are doing nor relay messages to each other. After 7 years of living here and never missing a rent payment, we did 3 walkthroughs so I could leave the house as perfect as possible for them. After confirming we had done it perfectly and that no more work needed to be done, they not only refused to give my deposit back, but sent me a bill. I have sent them proof of 3 different people, multiple times confirming this, and of course..... no response. I don't usually leave bad reviews, as I'm self employed and don't want to hurt someone's business. I even tip awful servers. but this is beyond ridiculous. read more

I moved into the Hillside Terrace in the summer of 2020. The first thing that caught my eye for this apartment complex is the spacious renovated units that are available. Also, the surrounding area is safe, and there is plenty of shopping and other things to do. I have only had positive interactions with Courtney, the on-site property manager. Everything has gone very smoothly. Courtney is very responsive and always willing to help! Any requested maintenance is also done very quickly. The apartment is very well maintained and clean, and the neighbors are very friendly too! I would definitely recommend checking out Hillside Terrace apartments or other Coastline Equity properties! read more

I never write reviews but I am really disappointed in Coastline Equity the rental agency that took over for JW Properties. They are WAY more concerned about making profits than the people that work hard to pay them extremely high rent every month. I have been a tenant for over 2 years and have never been late on my rent. In September I needed to pay on September 5 instead of September 2 because I had to wait for pay day. This company not only charged me an extra $100 dollars after I explained that I needed a couple of extra day they doubled it to $200 dollars because I couldn't afford the late fee right away. It is sad that with inflation and high rental prices that this company continues to only care about profits over people read more

My heater pilot would not work so I put in a maintenance report and within a few days were here to fix it. The had to order a part and came back in a few days to replace it. My heater is working fine now. The technicians name is Donnie (From Donnie & Marie). He was professional and on time and also called when he said he would. read more

I had some issues with my shower doors not sliding anymore and slipping off the rails. I put in a maintenance request and they sent Tony out within 2 days. He did a great job in helping me and was very nice and professional. I asked if I could possibly just have the doors removed and use a shower curtain instead and he took care of it and I am so happy not to have to deal with those broken doors and trying to clean around them any more. Thanks Tony and Jonny for all your help. read more

This company is more interested in profit vs people. They require 3x the amount of rent as monthly income. Depending on your income and credit score, they also require a co-signer. On top of that they charged double the rent as the security deposit. They increase rent every year the maximum amount allowed by law. They require rental insurance; if you do not have rental insurance they charge you monthly for their own rental insurance. If you have rental insurance and forget to update it in their online portal they will charge you their rental insurance and will not refund you even if you have proof of coverage. Every 3-4 months the property manager does a "property inspection" and takes pictures of literally everything you own. These units are all electric, including the stove and water heater, so if your power goes out you're screwed. read more

Edit (5/30/2023): I have now been living at the same property for a year now, my review still stands. We have gone through 7 different property managers. Currently, we have had a tarp on half of our roof for 6 months and the landlord/coastline have refused to fix the roof leak. About a week ago we got a letter in the mail that they are raising our rent WITH the tarp on our roof. How this makes any sense at all is beyond me...Again, it seems like Coastline Equity only cares about profit and not the well being of their tenants read more

I had a gas leak coming from my hot water heater and I called and they came out very quickly and fixed the problem fast. Both workers were very nice and did a great job. read more

I just signed a lease in a building managed by Coastline Equity and I just want to say that John was so kind, responsive, patient and did everything in his power to help get me squared away before I leave for the holidays. If you are interested in a property managed by Coastline Equity do yourself a favor and ask for John, you won't be disappointed! So excited to move in to my new place with gorgeous views and lots of sun! read more

Great property management company. The plaza we are in is cleaned up so nicely. Big shout out to Anthony Luna, and our newest property manager Erica Tromley. She took the time to come out and introduce herself to us. Really impressed with how easy it is to get a hold of them with questions or concerns we have, and their response time is always so quick. And the convenient online portal is a huge plus. This company really cares about their tenants and it shows! read more

I've had the pleasure of working with Coastline Equity over multiple properties. Courtney and the team at Hillside Terrace apartments are wonderful. They are responsive, courteous, and take great care of the properties they manage. I highly recommend anyone considering doing business with Coastline Equity. read more

I hate to write a bad review, as it's not something I normally do, however, I have wasted so much of my time trying to get in touch with the coastline property management team following my move out of one of their properties. Their lack of communication and professionalism is astounding. Please be aware before moving in to one of their properties that your chances of receiving your security deposit back after moving out, regardless of how well you took care of the unit, is slim to none. After two years in one of their apartments, I was charged $600 for paint--despite patching any small holes from hanging pictures, and was charged a $186 fee for a door stopper ($5 at ace hardware) and a few broken vertical blinds (I have photo proof that a couple were broken before I even moved in), and a $235 cleaning fee. So much for "normal wear and tear". And good luck getting in touch with anyone if you need anything throughout or after your tenancy. Such a shame read more

Coastline Equity Property Management - Property Management Near Me - Gardena, California

Terrible service. After battling bugs for 6 months, now I've had plumbing issues for 5 months and they are finally getting around to looking into it. I have been reminding them that I have been without a working shower or toilet for days now and they could not care less.I have since found a better unit right around the corner for the same price with a better company. I email the head of the company to let him know just what is going on, he could not be bothered getting back to me on these matters. If you want to "work" with these people, set your expectations real low, chances are you will still be disappointed in there lack of communication, lack of understanding, and lack of true moral empathy. Do yourself a favor and just go somewhere else, anywhere is better. The first picture will show, the backed up bowl. The black on the bottom of the seat is from the sewage backing up into the toilet. read more

Coastline Equity Property Management - Sewage backup in the shower. - Property Management Near Me - Gardena, California

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Courtney was super helpful in making my decision on living at Hillside Terrace. I love it here! She is super professional and friendly and is always on top of things when it comes to the maintaining the building. read more

Great apartment community to live in. Maintenance and Property Manager personnel are always responsive to your needs and making your stay enjoyable. Top notch. One of the beat rental places I've lived in by far. Great amenities and conveniently located by mall and shopping areas read more

Coastline manages my 6 plex in Long Beach and since taking over a year ago I have dealt with Anthony Luna and Aimee Baca. Both are always extremely professional and responsive. I love that their reporting is timely and sophisticated. I would definitely hire them if I acquired any new properties! read more

This review is solely for our Propert Manager Hilda. She is amazing and proactive. She answers every question efficiently and if she does not have the answer she makes sure to go above and beyond to get it for us. Thank you Hilda for all you do. read more

I have been living at Hillside Terrace Apartments since Nov 2018. After a year or so the Property was purchased by Coastline Equity. They brought in Courtney as onsite Manager, and to me was a breath of fresh air!! The previous manager was nice, but could also be moody for whatever reason. I personally didn't have a problem with her, but was always cautiious when addressing her with a question or concern. From the very first day in meeting Courtney, I knew that the culture would change dramatically. She is so personal, professional and approachable, which I greatly appreciate. Not to mention my maintenance requests have Always been addressed timely and professionally. Courtney also has great Customer Service Skills, which is important, in dealing with people of all Ethnicities, backgrounds, and beliefs. Thank you Courtney and Coastline Equity for enhancing our living experience at Hilliside Terrace. read more

My fiancé and I just moved to the Yorktown Ave property from the Midwest and we absolutely love it! It's a fantastic location, the unit is clean and spacious and everything about the property seems to be maintained very well. The neighborhood is quiet, dog friendly, short bike ride or drive to the beach and you still have all you need just down the street! So glad to have found this gem and Maria, our leasing agent, has been super helpful through the our entire move process! We actually moved out here without touring the unit or area first and ended up lucking out! :) read more

Amazing team and outstanding services for their vendors, tenants, and clients.

I have been living at Hillside Terrace for a few months now and since then it's been a lovely experience! It's a very quiet and friendly community that cares about the safety of the people who live here. Courtney, the on site manager is great and has been extremely helpful and attentive to any concerns I've had. She has also been quick to ensure any maintenance issues gets resolved in a timely manner. Living here has been a great start to the new year. read more

I moved in back in May and I have not been happier! I love my apartment and the location! The units are kept in great condition and there is an on site manager that is friendly and approachable that wants you to be happy where you live. Any maintenance requests are handled promptly. The property is so cute with The greenery well kept. I've met most of my neighbors and everyone seems so friendly. Each unit gets a garage and a parking spot! Score! I just love it here! read more

Coastline Equity has been by far the easiest and most hands on management service company I have ever delt with. I was put in touch with Anthony Luna and from the lease to the showing to the move in he has been absolutely fantastic! Anytime I ask for information, request a repair or just a basic inquiry I am answered promptly and every request has been handled immediately. I am a happy customer!! read more

Great property management company. Very easy to get a hold of and the unit was spotless upon move-in. They answer any questions I have in a timely manner and provide a great modern web portal to handle all of my payments and maintenance requests. Everyone is great that I have worked with. Highly recommended. read more

Anthony Luna at Coastline Equity was terrific. From our first meeting at the showing, through the lease negotiations, and even after we moved in, he was friendly, helpful, and professional. I definitely recommend him and Coastline Equity! read more