This place is horrible! Please don't take your loved ones here. They do not help patients get…read morebetter they keep them sick so they can make money from their insurance companies and drain their insurance and leave them helpless. The staff are mean to these patients. The employees leave the door open to go smoke and the cold air comes in and the patients get cold. The staff smokes around the oxygen patients. This place needs to be shut down! My friend is not getting better. They don't listen to her. I'm saddened because I can't do anything to help but report what's going on. Please keep your loved ones out of here!

Nurses and aids are exceptional, I can't thank them enough for their kindness to my family member…read morewho isn't the most pleasant to deal with sometimes!

Unresponsive staff, takes so long to hear back from anyone here! Only the front desk was helpful…read moreand kind

Rosemark is a great place to live and work! Our residents and team create a fantastic, welcoming…read morefamily environment. Every day when I walk in, I'm greeted by smiles and waves from my Rosemark family, questions about how my kids and dog are doing, and genuine happiness to see me again; nothing beats that! The residents love when I bring my kids in to visit and praise my children all the time, it's really a blessing to have such loving relationships within the community. It never feels like "work" and I feel so blessed to call Rosemark home.

The facility is poorly maintained and does not appear to be cleaned to an acceptable standard. I…read moreobserved a housekeeper spend approximately 15 minutes vacuuming a single 8x10 rug before leaving the unit, and that seemed to constitute the entire week's cleaning. The sink was so dirty that insects were living in the drain, and the bathrooms appeared to receive little to no regular cleaning. The food is heavily processed and offers very little nutritional value. One typical lunch consisted of a few tablespoons of a mayonnaise-and-dried-cranberry mixture served on institutional wheat bread with processed turkey and processed cheese, along with a side of boiled macaroni mixed with even more mayonnaise. The receptionist at the front desk rarely acknowledged visitors, often remaining focused on her phone except when conversing with a male staff member. The quality of care was inconsistent. While a few staff members were attentive and helpful, many others appeared negligent, resulting in an overall experience that felt disorganized and unreliable.

My Aunt "Lives" at Springbrooke. I recently visited her and was absolutely APPALLED at not only the…read morecleanliness and overall maintenance of the facilities, but the dining experience was absolutely absurd it was so bad. * It is in a legitimately bad neighborhood, homeless all over the area, drug users, and overall high crime area definitely not suitable for our beloved elderly family members * Dirty and run down facilities, they apparently need to hire more and better house keepers. * The food was absolutely DISGUSTING. You know our beloved older family members living in a retirement home like Springbrooke have very little to look forward to, yet the one thing they have to look forward to is good food. At Springbrooke they are failing miserably at this, the soup I had was absolutely bland, had no seasoning and was cold, and I mean cold, not even warm. My Chicken was severly overcooked, flavorless, un seasoned and literally so dry I dont think there is enough sauce in Denver to help it. The vegetables were un seasoned, they obviously came out of a frozen bag, and were cooked to the point of being MUSH. My aunt said this was par for the course and told me that breakfast is even worse. Our server, an Ethiopian lady who was at least pleasant, when I complained about how dry and horrible my chicken was explained to me "That is how our chef cooks the chicken here, that is how our residents like it" and did nothing to even offer me something else or to replace it with a better piece of chicken. * My Aunt told me that they are now on the 3rd or 4th Chef since she has been there in only 2.5 years, she said when she moved in the food was average, then she explained the food was absolutely wonderful for around 6-9 months when they hired a great chef, but then that Chef quit and the new chef is absolutely horrendous. I hope someone in a position of power reads this and can talk to the chef. My Aunt likely does not have long left on earth, and we want her to get the most enjoyment she can in the time she has left, and the poor quality of food, the dirty living conditions, and the lackluster and poorly trained dining staff are not going to achieve that.... Thank you Darrold Sutherfield​

It saddens me to leave this review. After many years of our family members living there, we moved…read morethem out for their well-being. When I look at the reviews on this page, I would say these WERE accurate, however, they have new leadership and subsequently, the service has significantly declined. - Staff are leaving left and right. Outside of front desk staff, you'd be hard pressed to find more than a handful of staff who have been there longer than 2 years. And honestly, the reason most of the residents haven't left is because it's just so hard of an adjustment moving elders. But many families and residents have shared their concerns in whispered conversations. - Leaks throughout the building but mostly on the second floor, which have resulted in mold and leaks to the first floor multipurpose room. - A whirlpool that is a selling point but has hardly, if ever worked. - Ignored emails or calls from concerned families. Or responses from leadership that are brash. - Someone else already mentioned in their review the front desk staff who don't acknowledge/speak to people -- that's guests and residents alike (why would onsite leadership be okay with that?). - All of this while prices have consistently been increasing. The final straw was Garden Plaza recently came under new ownership -- Life Care Centers of America. Name sounds familiar? Maybe because they were ground zero for elder deaths at the beginning of COVID. A five second Google search will tell you everything else you need to know. Here are the most notable legal actions against the company: 1. Medicare & TRICARE Fraud ($145 Million Settlement with Dept. of Justice where concerned employees were the initial whistleblowers) - Oct. 2016 2. Wage and Overtime Class Actions -- 2015-2020 3. Patient Abuse and Neglect Verdicts -- 2022 & 2024 4. Employment Discrimination -- 2024-2025 & active investigations in 2026 Garden Plaza is the Independent Living side and The Bridge at Garden Plaza is the Assisted Living side. Now most of these lawsuits are related to skilled nursing (aka assisted living or rehab), but the point still remains that this is who now OWNS Garden Plaza, coupled with lackluster onsite leadership.

It's nice I would recommend coming here my dad said the cnas were super nice he loved itread more

If I could rate a -10, I would. My mother-in-law has been there for a couple of weeks and has…read moredementia. The facility is old, filthy and not maintained. The workers (I don't think they have licensed nurses) are unattentive and dismissive. We have visited my mother-in-law 3 times. We have to request that they get her out of bed at 11:30am, bathe and change her. Other 2 times, she had soiled herself and they hadn't been in to even check on her. If you are seeking mental health care (i.e. dementia, alzheimers, etc), I highly DO NOT recommend this facility. They don't even provide the basics as far as care is concerned. In addition, the patients are dangerous. Many are angry and use foul language. My husband witnessed 2 women patients get into a physical altercation. In those circumstances, either staff is not there or they are and don't react or address.

This place has been so much better since they put in the new Administrator couple years ago …read more Kudzai always follows up and he is there late most days so we can see him since we don't get off until after 4 . We love how it seems homelike and food smells amazing. I know it's not the newest but it seems like there is love flowing through the halls .

Office Experience…read more Last week I met with Angelica for job interview. It was the best interview I've had in years. She was very informative, up front and personal. I look forward to joining their team.

Started working here a year ago and have seen the caring and compassion that the staff give the…read moreresidents. This is the first long term facility I have worked at and I recommend it.

My father was admitted last week for a two week Respite Care Stay and we are very happy we chose…read morethis center. My family and I toured about four other care centers and Holly Heights stood out with the excellent staff and attentiveness. The center could use a little updating but the excellent care, friendliness and care my father is receiving stands out.

Unfortunately, my mother was a resident of Holly Heights Nursing Care Center and Rehabilitation…read morefrom December, 2023 to December, 2024. She passed away on December 3, 2024. I believe the extremely poor quality of her life there, and the lack of medical attention shortened her life significantly. During the first six months of her residency, she received subpar day-to-day care. She did have one CNA that she really liked, but she left when management changed. Complaints during this time period included being soiled for extended periods, slow response to the call button (upward of an hour), filthy living conditions, a mouse infestation, no emotional support and overall rude management that dismissed the family's concerns. My mother's vision greatly declined so it was hard for her to use a phone. We had to rely on staff to bring her a phone to have any type of communication. The staff was always so put out with this request, and would often hang up on family members. You were lucky if someone even answered the phone! It was hit or miss. Fast forward to September, 2024. This is when my mother truly suffered and declined. Ownership changed, which included a whole new administrative staff. They also cut staff and wages for existing employees (which was relayed to me by one staff member). Mom suffered a stroke that sent her to the hospital. Unfortunately, the stroke was undiagnosed by the hospital. She should have had an MRI performed. While in the hospital, she was diagnosed with a urinary tract infection. This to me, is a result of her not receiving proper hygiene care from staff. The biggest health concern, is that my mother was complaining of lower abdomen pain. This was ignored by the staff, doctor and social worker that got involved due to the family constantly asking for help. Because the facility refused to have additional testing done, the family had to go outside of the facility for further testing. As a result of a CT Scan, it was recommended that a colonoscopy be performed. By the time we got the clearance for this procedure from the Cardiologist, it was too late. We waited 8 months for this health condition to be addressed by the facility. My mother was just too weak for the procedure. I believe she had a serious health condition, as this was a hereditary condition that we were concerned about. The food menu changed dramatically once ownership changed. Many food items were discontinued, and food quality was so bad. Many residents complained of how awful the food is. How do I know this? Well, because many residents shared this with me. The food was so bad, that my mother had no desire to eat. Also, due to her stroke, she was unable to properly feed herself. The food was just dropped on her table. She had to fend for herself, and it was a real struggle for her. Every time family visited my Mother, we consistently had to clean off the food that was slopped on her chest, bedding and the floor. She was not able to hold a cup without spilling the contents all over herself and floor. We eventually purchased a non-spill cup for her. My mother was severely depressed in this facility and declined quickly as a result of living conditions and lack of empathy from the staff. The activity director only visited my mother one time (toward end of life). My mother's existence consisted of laying in bed all day, with headphones attached, listening to the same TV program over and over again. Unfortunately, I was out of state, so my visits were not as frequent as I'd like. They did become more frequent once I learned of the appalling living conditions. When I did visit, I was shocked, deeply saddened at what my poor mother succumbed to. She felt helpless and just checked out emotionally. All of the above was reported to the facility, Ombudsman, Colorado Health Department and Adult Protective Services. An inspection was completed by the Health Department 1 1/2 months from my initial complaint. This was just too late. The facility was fully aware of pending inspections from various agencies, so they were able to portray a false impression of what normal conditions are really like because of the heads up. It should be noted, that the staff often blamed my mother the lack of her care. So, let's blame a stroke victim for her declining care? It's just easier for them this way I guess. She did this because she dreaded interacting with many employees, especially the social worker and the new management team. Her concerns fell on deaf ears. This is so shameful and inexcusable! Sadly, new management (director and nursing director) was not accountable in any way for the lack of care for my mother. I was told that weekly communication with the family was a courtesy only and should not be expected, and that they had lives outside of work. Yep, that's what we were told on a phone conference. If you are considering Holly Heights for the care of your loved one, please do your due diligence!

Hilltop Park has been an incredible place to work! I've been to other facilities that are not even…read morehalf this nice. Everyone is smiling, says hello, and seems to care about the residents and love what they do! Great atmosphere, smells clean, the residents are happy. I definitely recommend this facility for not only your loved ones, but also for yourself if you are in the healthcare field!

This community has an incredible team of healthcare professionals. The admissions director,…read moreAngelina was so responsive and so educated on financials and made the whole process seamless. the Director of Nirsing ( I think her name was Marlene) helped make this process so stress free. It's never easy putting above one on a nursing facility. Overall, I am so satisfied with the care my loved one is currently receiving.