My elderly father who has dementia was not doing well in his living situation. I was at my wits'…read moreend trying to figure out how to find a new living situation for him. Every assisted living or memory care place seems almost the same and seemed to have the same sales pitch. I just couldn't sift through any more of it and feel confident on my own in finding a better situation for my dad. Sitting at the computer in tears scrolling through assisted living websites, I stumbled across Stacy's Helping Hands here on Yelp. I called the company and reached the owner, Pam Silverberg. It was probably one of the single best things that ever happened in this painful, complicated road of caring for my dad. Pam was warm, friendly, and interested in helping me. Before i even engaged her services, she gave so much of her time to me. She wasn't another one of the sales people in the assisted living business - she just seemed like a concerned friend. And she had a tremendous amount of knowledge and experience. We worked together for several months because I was so nervous about moving my dad. But she was patient and kept talking with me through good options. She was a fantastic sounding board. She got to know my dad's needs and made recommendations based on his needs and my concerns. She visited several facilities with me and became a good interface between me and the facility we finally chose. She was alongside us as we moved my dad and continued to interface with the facility and advocate for us in a couple of situations that arose when we moved my dad in. No one should navigate this road alone. Pam at Stacy's Helping Hands genuinely wants to help people navigate this arduous road. I feel like she's really become a friend in this whole process. If you're exhausted and nervous and overwhelmed - call Pam! Even if you don't engage her services, you will find a listening ear and undoubtedly a bit of sincere and valuable advice.

If I could give Stacy's Helping Hand 6 stars, I would. Pam was a tremendous help to me and my…read morefamily. The process of finding assisted living/memory care is extremely stressful and Pam's expertise and willingness to go above and beyond was greatly appreciated. The situation with my parents and their health is extremely complicated and Pam was a thoughtful and thorough advocate in helping us find a solution. My brother and I both live out of state and having access to a resource like Stacy's Helping Hand was invaluable - we literally could not have done this without Pam's help. I cannot overstate her compassion, patience, and effort to help us. I highly recommend Stacy's Helping Hand to anyone looking for help with this process!

At one of the most difficult times in my mom's life, Carillon made it easy. My mom was one of…read morethose that was NEVER going to leave her house but fate had different plans. Upon breaking her hip, we realized that home was no longer the safest place so we looked around at quite a few independent/assisted living places. Once I walked in Carillon, I KNEW this was the place. It looks like the Four Seasons! You don't feel like you are in any kind of home for older people and it honestly has such a wonderful, welcoming charm. Owners are from here and plan on staying here and will respond at ANY time and are remarkable and their staff is so amazing. Fast forward several month, my mom said she doesn't even miss her house!!!! We never thought she'd ever feel that way but Carillon made it so!!!

My MIL moved here just before Thanksgiving. We looked at several other places and this one was…read morehands down the best. Tracy and all the staff are so welcoming. I love the concept of this place! It is so clean. The units and common areas are beautiful! They recently helped us plan a birthday party for 23 people for my husband in the private dining room. A big shot out to Tracy (yet again), Alberto, Kayleigh, Heath and many others for making this event so special. Everyone commented on how fantastic the food was - even better than most of the highly rated restaurants close by for a fraction of the price. I would not hesitate to to move my own parents here. In fact, they raved about how great this place is and commented on how fantastic my MIL looks. They loved seeing her have a sense of humor that they have never witnessed before. This is place is simply the start of a new chapter in someone's life. I am so grateful!

Outstanding! I placed my trust in this facility during the…read moreheight of Covid to help assist my twin sister. The community is compassionate and treats every tenant as one of their own. Communication for the most part was great. Many thanks to the executive director, Melissa. I appreciate you listening to me and compromising when possible. Special thanks goes out to Shalita the director of nursing. Your wisdom, compassion and transparency helped guide me through exceptionally difficult times. I would be remiss if I didn't mention Emma and Jule in concierge. They're both amazing and do a great job of keeping every thing running smoothly. Emma, you could make me smile even on the worst of days! Well done everybody. My sincere thanks!

Amazing staff genuinely cares about each and every resident!! Shalita is a rock star!read more

Terrible communication and follow-up. Frequent staff turnovers so when you finally manage to find…read moresomeone useful they leave soon after. And CONSTANT (and dishonest) nickel and diming to death. One month they insisted that my elderly parent living there needed a "2-3 person assist" to get around. That was fine. The next month, they insisted that my parent, somehow (with the same alleged 2-3 person assist) kept trying to escape and needed to go into infinitely more expensive memory care, so I asked them why the 2-3 people assisting them were helping my parent to escape? And could they please stop that? Magically after that, my elderly parent didn't need a 2-3 person assist anymore and no longer needed memory care. It was a "miracle!"

A group of friends and I visited a former neighbor friend of ours today. We were all impressed with…read moreeverything. Having worked in just about every medical discipline, including an SNF, and can identify issues. I did find one. Our friend has a nice 1 bedroom apartment which included a large entryway with a kitchenette. There was enough room for a small dining table and chairs. Additionally, there was a separate living room and separate bedroom. Their check in process takes a couple of minutes and each visitor must register Our friend likes the staff and says the food is pretty good. The bottom line is: I highly recommend this place!!

Not enough caregivers or QMAPs. Food is not always that good. Maintenance is slow, corporate…read moreprioritizes profits over people.

Like other reviews mention - HighPointe is a beautiful community. We toured over twenty memory care…read morecommunities for our loved one. This review is based off of the tour of memory care and not assisted living. The sales lady was fairly new to HighPointe. We had a pretty good meeting in a common area by the main entry. I explained my relative was diagnosed in 2011 with Alzheimer's related dementia but was (and still is) in great health otherwise. She explained they have 5 levels of care (the most number of care levels out of any place we toured). The top level being $2500.00 a month in addition to the monthly room/board rate. She said based off of what I told her - my relative would probably need HighPointe's top care level at $2500.00 a month? I thought - what? Number one - you're not a nurse and number two - you haven't even done an assessment?? Finally got to tour memory care. So you have to have someone access the 3rd floor via the elevators both going to and leaving memory care - they will not give family members the code (another story related to that later). Memory care is very nice - entire floor U shaped with central dining and activity areas and a nice outdoor patio. The sales lady did not acknowledge any care givers or residents by name. There are only 4 care givers for 30 residents (a low ratio of care givers). The smallest studios are TINY - maybe 180 sq feet. It was depressing to look at. Yes they have larger studios/rooms but the $ amount per month goes up per square footage. Note to HighPointe family - when building additional new communities - design all memory care suites the same size . Your five room choice pricing with additional five care level of pricing is ridiculous. Have your architect spend a week in a memory care community. I inquired with sales lady L - so how do four care givers know what level of care all 30 residents are needing and paying for? Her reply was "they just do". Really? Care givers don't get paid much no matter where they work - so do they honestly know that Bob is a 3, Pat is a 5, Larry is a 1, etc etc? Ok so doing the math - a mid size studio along with level 5 care (which sales person said my relative would need) would put us at over $7000 a month? So we found a community within a mile of HighPointe; -has all inclusive pricing - no care levels and under $6k a month. -all rooms are exact same size in memory care -there are 4 care givers for twenty residents (much better ratio) Recently met the daughter of a resident who said she did her "due diligence " and had selected HighPointe for her mom who probably is at stage 6 with Alzheimer's. She said her mom became so severely dehydrated due to lack of care at HighPointe that she ended up in the hospital for over a week. She moved her to where we are and is so much happier with the care. Met a Director of Nursing for another community who said he had to do an assessment of a HighPointe resident for his community and he had to wait 15 minutes for elevator access to leave the memory care secured area. HighPointe you are a beautiful community but as previous reviews on Yelp and other websites point out - your memory care structure and set up needs some help. When I visited - three of your four care givers were just standing (one was seated) around. I thought to myself "where are the 25 residents and what are they doing".

I just spoke with Natasha Nastassia over the phone and she spent over 20 minutes with me even…read morethough her company doesn't specialize in what my dad needs because my dad will be needing at home non-medical help. She gave me some great advice and referrals even though she and her company can't make money from helping us at this time. She was unbelievably helpful and kind.

We were connect with Lisa & Daphne to assist with the care of my great aunt. Throughout every step,…read moreI am not exaggerating when I say they've been like family. They have been incredible to work with throughout many eventful phases of this process. On top of it they continue to help us through the mire of rules and regulations both political and monetary, even though due to many changes in her health they won't get a payback from placing my aunt (as the place the hospital has recommended she go is not on their list of placements, so they won't be receiving a commission). We feel incredibly blessed to have been connected with these wonderful people, they have restored our faith in humanity. To have found people that care more about humanity than a dollar is a rarity, especially in the world of senior care. Thank you Oasis.

The staff is clearly working to make life as easy as possible for the residents, particularly…read morecareworkers like Denise. i value her work because she clearly values us and shows it in her attention to detail, her warmth and understanding of what it means to go the extra mile.

Do yourself, your family and the ones you LOVE a favor... (if your ailing loved one is under…read morehospice care and/or you can hire a qualified CNA please read on) .... fact: Cost at Balfour is 12k monthly. Suggestion: Get a first floor 2 bed 2 bath monthly lease apartment. Fact: BALFOUR IS A DUMP. The staff knows it, and most importantly the residents know it. FACT: Beds are horrible at Balfour. Furniture and beds can be found in better and cleaner conditions at any local ARC or Goodwill. Fact: Hospice can provide a good medical grade bed in home but not in this facility. I had a better bed in my college dorm room. The only reason they got one star is they provided the required gloves and masks for a flu pandemic and clean sheets and towels were provided... I feel sorry for the few good folks who work there...unfortunately, most places are very much the same or worse. Good luck to you and yours. It is never easy.

Unresponsive staff, takes so long to hear back from anyone here! Only the front desk was helpful…read moreand kind

Rosemark is a great place to live and work! Our residents and team create a fantastic, welcoming…read morefamily environment. Every day when I walk in, I'm greeted by smiles and waves from my Rosemark family, questions about how my kids and dog are doing, and genuine happiness to see me again; nothing beats that! The residents love when I bring my kids in to visit and praise my children all the time, it's really a blessing to have such loving relationships within the community. It never feels like "work" and I feel so blessed to call Rosemark home.

I can never be more thankful than I am for Clermont. Dani and all the nurses took the best care of…read morethe most important person on the planet; my wife Cindy. Clermont already gets epic reviews, but here's another! Thank you from the bottom of my heart!

I have worked at CP for over five years. The Eden philosophy of care is very resident centered and…read morethe staff really care. Everyone is treated with dignity and respect. I am proud of what we do. We are innovative and smart about what we do. We focus on staff growth and empowerment. Great place to work!!