On my way back to Cleveland from Cali for loss of a loved one farewell ceremony. This is definitely on my list of drive-by spots to eat. Missed this place! They don't do it like this on the West Coast. :-) I've been looking! May even smuggle some back on the plane. Ribs,fries and coleslaw...here I come!!! read more

The food is so good but do not try to put a order in over the phone they will mess it up or won't answer the phone

This place is just ok, I've had better barbeque sauce; it taste close to a bottle sauce. I wouldn't go there again. ): read more

They close at 10pm everyday because of covid19 it they have some of the best shoulder in the city

Best dam bbque in the inner city wait is sometimes unavoidable but the food is great my favorite is the rib tips and the cakes . Try the sides . read more

At 1 time this used to be a very good barbecue restaurant however because of the customer service I will never there again everything has went down about this restaurant and if they don't get better with the and customer service people will notice and people will stop coming to this place I know I'm one customer that will not return. I dont think the owner even cares read more

Hi I am a loyal customer of this restaurant for many years but lately when trying to call and order in has been terrible. I have been hung up on numerous times or they just don't answer the phone on Friday night's specially they answer the phone and phone order manners is horrible don't believe me try and call in yourself... read more

The food is pretty good, but the customer service skills are horrible! This is by far the most rude staff I have ever come across and I don't ever see myself going back. If you order from here brace yourself for the rude employees especially over the phone. I don't know how they have stayed open so long with such terrible customer service skills... read more

I'm a be honest with you I love there chicken its great but the people who work in there all need to be fired if they would get new staff there place would be so much better read more

Greasy, store is too small, and staff is grouchy will never go back!!!!!! in addition parking is horrible, should add more healthy selections on the menu read more

Places fire period. Lone is out the door Dailey. Mac and cheese okra collards all bueno. Had the rib tips. Money. Guys out back since early am smoking your lunch. Get in line. CAF read more

These people are rude as hell. The only business I know that answers the phone and hang up on you! Or they just leave on hold forever. The only reason they get 3 stars is the food is good. read more

This is now my new favorite soul food and barbecue spot in Cleveland! Wings are battered and fried extra crispy, just the way I like. Nice wings thru and thru, no veins or grizzle. The rib tips were meaty, not a lot of fat and bone. I thought they were actual ribs! The sauce is like butta. The kicker is, I didn't get to have any for at least a half hour because of the long drive home and I still was loving every bite. Didn't bother trying any sides, sorry, the meat was too good. read more

I love the fried catfish and the sauce on the wings is so good !! I'm not from Ohio but this is one of my favorite places to eat ..

On point! Wow blew my mind how good this food is. Long wait, but sooooo worth it. Also loved how this is def a local joint in the hood. Out of towner, and felt welcomed even though I was the only white girl there. :D Get the yams! Thanks Open Pitt! read more

I had wings w/sauce, mac and cheese,greens, cornbread and yellow cake with chocolate icing. Everything was ok. The wings are like Chinese style wings. The sauce was good. It was a sweeter sauce than Hot Sauce Williams. The sides were ok. The cornbread was dry and the cake was nasty. I will not eat here again. However, the customer service was amazing. read more

Fantastic food best bar b in the world!!!!! I love the sauce and the service is awesome..... I can eat here 7 days a week. It's worth every penny read more

I ordered a chicken Breast sandwich w/ fires and waited over an half an hour while I watch every other customer come n go. This is my last time coming here. read more

Great Bar-b-que at a value price. The sides of potato salad and baked beans are just as satisfying,

This place is THE BOMB. HANDS DOWN. IF you haven't eaten here you DO NOT KNOW WHAT YOU ARE MISSING.

I was in Cleveland on a pre-holiday trip and decided to check out this old "stomping ground". I am going to just bottom line it....the owner/management just doesn't care about customer service or what you think of them. The food is mediocre at best...ex: banana pudding with no bananas or vanilla wafers. With the long wait time you would think they would be considerate enough to have restrooms. Never again. Take my advice and spend your hard earned dollars elsewhere. read more

Open Pit has the best barbeque wings ever! The sauce is amazing. We drive there from the Westside to pick up our order! Yummy...

I'm giving it 5 stars for the taste and quality of the food. If you're interested in sophisticated customer service, this is NOT the place for you. If you can overlook this, there is NO better soul food in Cleveland (my opinion) read more

It's been over a month since the owner claimed that he would remake my meal which was absolutely horrendous. My rating remains at a 1, because of the lack of customer service and inability to follow through. read more

The foods good. The customer service tonight was everything wrong with black owned business. There's a blizzard in Cleveland tonight. 12-9-16. I go inside and there are 2 fat women behind the glass. One pleasant, the other on the phone having a personal conversation. She's smiling and her conversation and response to the caller confirm that her conversation was personal. All the while I wait for eye contact or some sort of acknowledgement and she intentionally avoids inter actions with me and the other customers waiting to have their orders taking. None of the other employees in the store say anything. The employees in the back are doing what they do and the chick on the phone continues her conversation not caring about the customers who came in on a blizzard to eat Open Pit. If the owner is reading, the fat one with the braids going up in a pony tail is hurting your business. Customer svc should be important. Even in the hood. She proved everything they say about 'Black Business '. When she finally took my order which was 3 pieces of cake I paid. She didn't even say thank you. I'm gonna stay away from your establishment for a while and when I'm asked 'Who has good bbq I will recommend any place else but Open Pit. You can thank the fat girl with braids on this snowy night for loosing a customer. I encourage anyone else whose had a similar experience to stay away until their customer service gets corrected. read more

Spent half of Father's Day trying to order three simple dinners. Called in my order, the older lady acted as if she was having trouble hearing so I had to yell and have her repeat the order back to me with the total of $32.10. She said 35 minutes and I was there on time. When I got there the young lady called me to her window and I gave her my Name and the last four of my phone number. She goes back and forth and finally hands me a bag and says $38.00?? I said the total was $32 something and she checked me and said no, it's $38.00. I didn't make a fuss, I just paid and got out of the crowd. I got home and not one dinner was correct. Had to drive all the way back, there not answering the phone, wait in line for the young lady to tell me she didn't know what happened, my ticket was lost and the order she gave me had a different first 3 digits. All the while, the old lady says nothing. The place has fallen off since the Original Owner retired and they make it hard to continue supporting local businesses. Extremely disappointed. read more

Open Pitt. I'm pretty disappointed. I been going here for at least 15 years and the quality and quantity of the food has changed. I recently ordered a wing dinner and I expected 5 wings and a large fry with sauce. When I got it and went home, (me and my girl had the same order), the amount of fries was the same amount that you can get at Wendy's for a small and the wings were barely crispy and my girl asked for sauce on the side and they gave her a tiny side cup of sauce barely enough to pour over her fries. But what about the wings? Maybe I should start going to kims. Open Pitt, you need to stop being cheap on your food. Step your game up! read more

wow once again nobody speaking on a great place to eat in Cleveland...this place is one of my many favorites in the city of cleveland..a must have and the sauce is bomb... read more

This is the first time that my meal was horrible! I've been a patron for a couple of decades and know how the food should taste. Don't know if you have new cooks using different recipes, but whatever it is, it doesn't work for me or my husband. The last couple of times our order wasn't complete, always missing the desert. Absolutely done with Open Pit!!! read more

Customer service is terrible. They need to take classes on how to conduct a business and how to talk to human beings. Overall the food is good. read more

Good food all the time better then Kim's wings good wholesome girls in there to lol!!!

Very good food. The consistency is there no matter what day or time I go. My go to choices are usually the Philly Steak Deluxe(w/ fries), a beef polish boy or Snack Pack(2-3 wings and fries) if I'm not too hungry. The steak is delicious however a little salty. The only inconsistency would have to be the amount of sauce they add to the fries or chicken. I've made it a point to get sauce on the food as well as on the side, some cooks are more generous than others with the sauce portion. Staff is seeming to be a little more friendly and less rude than before. During busy times I prefer walking in because they will just let the phone ring if they are packed inside. read more

A friend took me here for lunch the other day and I was really impressed with the food. I got the boneless chicken meal with coleslaw... The best coleslaw I've had in my life... Sorry gram... But it was so good. Next time I'm in the area I will stop in for more! It's not a sit down place, order and then pick up, the wait was about 20 minutes which wasn't bad for the amount of people that were before us. Good food good price. read more

1/31/15: Placed an order via phone at 8:08pm, the woman stated it would be 30-40 mins. Arrived to pick up order 52 mins later at 9:00pm. Order was not ready and woman stated have a seat and I'll call you by name when your order is ready. 25 mins later went back to window to check on order status since my name was not called and people are walking in off the street placing and picking up orders all around me. She stated in a snippy manner there are 2 order ahead of mine at this point. Ok so I pulled out my phone and started playing games to pass the time. 22 mins later, it is now 9:47 and my name still has not been called. Go to window to check status and it is still not ready and the woman is rude and has an attitude. So at this point I've had enough and leave with no food. So I don't know how the food is, but the customer service is horrible, the lobby area is tiny and dirty and had NO HEAT. This is Cleveland, OH in WINTER! Don't go there unless you place your order over 2 hours in advance... good luck! read more