Upon arriving at the dealership I was greeted in a courteous and professional manner by Kristina who I later learned was new to car sales. Rather than leading me to her desk to collect my personal information she politely asked what vehicle I was interested in seeing. She suggested we walk around the lot to see what they had to offer. She showed me what they had in stock and explained the differences between each. I was impressed by the wide selection of in stock vehicles and the choices I was offered. After asking what features were most important to me in the vehicle we were able to single out the one I ended up purchasing. Once inside I was greeted by Emilio the General Sales Manager, who was equally welcoming and a consummate professional. He was quickly able to offer me an agreeable price and the terms I was looking for. At that point they appraised my trade vehicle and offered me a price I found more than acceptable. I took delivery of my new Cadillac the following afternoon. The finance process was seamless and Kristina delivered my new Escalade with outstanding product knowledge and a through explanation of all it's features. I could not be happier! My salesperson was Kristina Stepanenko and she was outstanding. For a person new to car sales and new to the Cadillac brand, she exhibited a tremendous amount of professionalism, product knowledge and passion for the product she was offering. This was quite refreshing; I never felt as though she was just selling something, rather that she was offering me something she believed in. Kristina offered me something to drink and a rather tasty cookie. She ensured that I was comfortable throughout the process and that all my concerns were met. Kristina handled all the paper work and walked me through the trade and insurance transfer process. While delivering me my new Cadillac, she showed me her new Cadillac. That in and of itself proves her passion for the brand. Since purchasing the truck she has called me twice and emailed me, simply to make sure everything was as I expected it to be and if I need anything from her. I call that exceptional follow through and prof that the sale of my new SUV was the start of the relationship not the end of it. I highly recommend asking for her if you plan on looking for a new Cadillac. Emilio Rampone, the General Sales Manager played a major part in the deal process, a quality not often found in a person of his position. In my past experiences the sales manager only steps in when the sales person can not close the deal and typically applies pressure to get it done. That was not the case at this dealership. His involvement in the deal was exceptional. He applied no pressure, simply asked where I needed to be in terms of price and made it happen. Once the price and terms were settled I was introduced to David van Heerden the Finance Manager. David walked me through the entire deal and made sure I understood every aspect of it, line by line. I admit I asked him many questions, some more than once, and at no point did he exhibit any frustration, rather took his time and explained things in terms I could understand. He then explained that he "shopped" my finance options with multiple lenders to ensure I was getting the best rate. This, in my opinion, is going above and beyond his responsibility to the customer. At this point, the finance person usually pressures you into purchasing "extras". David did quite the opposite. He showed me what they offered and explained the benefits of applying them to my new vehicle. I bought the wheel and tire insurance, which I felt was quite necessary. The price was very reasonable and it only raised my monthly payment by a couple dollars. After signing the hundred or so documents, haha, David congratulated me on my new vehicle and wished me the best of luck. I have to say, this was the best finance process I have ever had. Thanks to the quality of the personnel, their professionalism and the abundant selection of the vehicles the dealership had in stock, I have to say Open Road Cadillac has a customer for life. Thanks to all the people that made this happen. We love our new Cadi and our new dealership. read more

After reading many of the reviews on this website, I was convinced that this was NOT the place to buy my car. In checking their CPO inventory, they happened to have what I was looking for, and since they were the nearest Cadillac dealer to my home, I decided to give it a try. Long story made short. The sales staff was great. Yersson Rodriquez, our salesperson, was as low key, courteous, professional and personable as could be. With some great help provided by Lou Guerra, the financial manager, we were able to put together a wonderful deal for a 2019 XT5 Premium Luxury Edition AWD SUV, and they couldn't have done more to make us happy. I told them what I wanted and what I was willing to pay and they went above and beyond to make that work. The entire process was a pleasure from start to finish. I'm an old guy and I've purchased many new, used and CPO vehicles from many different dealers and this was, by far, the best experience I've ever had. After we picked up the vehicle, I told Yersson about all the terrible reviews on Yelp. He knew about them and told me that a new management team had recently been put in place. I believe that must be true because my experience was far better than I expected. I feel really bad about the terrible experiences others have had with this dealer. Hopefully this is a much different dealership now than it was before. I guess time will tell. In the interest of full disclosure though, I must confess that their coffee was the worst I have ever had at any dealership but I couldn't justify taking off any points for that. They promised to do something about that. I'll be watching! read more

I recently purchased a 2016 Lexus NX 200T from Open Road Cadillac, and my experience was a mix of positives and challenges. Benjamin, the salesman, was easy-going, friendly, and non-pushy, making the buying process smooth and enjoyable. Al, the finance manager, was calm, confident, and clear, ensuring all the financial details were handled efficiently. Dan, the manager, was also involved in the process. Initially, the car needed a few repairs, which were promptly addressed, and my car was ready for pick-up in less than a week. However, I noticed a crack in the windshield on the day I drove the car off the lot. I contacted Ben immediately, and he informed me that the glass technician was on vacation and I would need to bring the car back in two weeks. After waiting two weeks, I returned for the windshield repair but was disappointed to find the crack still very visible. I expressed my dissatisfaction to Ben and then spoke with Dan, the manager. At first, Dan suggested the crack might have occurred after I left the lot, but I had a photo showing the crack was present before. I also learned the previous customer had a poor repair job on the windshield. Upon expressing my concerns, Dan assured me he would make it right and replace the windshield. True to his word, Dan ordered a new windshield, which was replaced satisfactorily. Overall, while there were some bumps along the way, the team at Open Road Cadillac, especially Ben and Dan, ultimately ensured my concerns were addressed and resolved. Thank you, Open Road Cadillac! You did everything to go above and beyond! Great team!!! read more

I am writing to clarify and expand on my previous communication. For over three years, I have experienced inconsistent service regarding my vehicle. During my most recent visit, the service team removed my splash guards and denied their responsibility, initially claiming my vehicle was not equipped with them. This contradicts the information I received from Cadillac headquarters, confirming that my CT6 model does include splash guards and that their service work involved removing them. To support my claim, I have video evidence showing a manager (Chris) attempting to dismiss my concerns and misrepresenting the work performed. Furthermore, the original issue that prompted my service visit--a persistent whining noise--remains unresolved. Instead of addressing my concerns, I felt pressured and was told that any claim I filed would be unsuccessful. My primary request is for the immediate return or replacement of my splash guards and a proper repair addressing the ongoing mechanical issue. I would appreciate it if you would review my case with the video evidence I have available to substantiate my claims. I am available to discuss this further at your convenience. Sincerely, Andrew Reyes read more

My family has been buying cars from the Open Road group for 11 years and will continue to buy only from them. I was really happy when they bought the old Royal Cadillac store right next to the Morristown airport. I stopped in several years ago and, although I loved the cars, would never buy from those guys. Once I saw the Open Road sign out front, I knew a Cadillac would be my next car. I stopped in last week to take a look around and see if the place had changed at all. Besides some small changes to the way the showroom looks, the place looks pretty much the same. The customer service is on par with the other Open Road stores I've visited. Very friendly, not pushy, knowledgeable sales people. They have a nice waiting area with a fully stocked coffee bar with free drinks and snacks. Everyone smiles and makes you feel welcome while you look around. I test drove a CTS and absolutely loved it. What's not to love....it's a CADILLAC!! Although I didn't buy the car yet, I will definitely be back when I get my tax return. Can't wait. UPDATE: I'm glad I waited. I got my CTS on sale and saved a few bucks. Still absolutely love the car. Best I've ever owned. read more

Mr. Chris Behrens is service manager that needs fired from Cadillac. He is the most rudest disrespectful badgering and belittling customers to no end. How General Motors would keep someone like him in an elite Cadillac position is unbeknownst to me.. His blatant disregard on how he speaks to customers is unacceptable. Yesterday was the last time he will call a customer ignorant for any reason. Mr. Behrens needs to be made aware that he is not above anyone. I have made a formal complaint with General Motors and I have recordings of this man's behavior that I am going to expose his nasty behavior and comments to as many people I possibly can. Do not deal with this man on any level. If there's not someone else who can help you go to another dealer who does represent the elite clients of Cadillac. I will pursue what ever means possible to ensure no one else with have to deal with such unprofessional behavior. Cadillac is too classy for such a nasty person to represent their brand. Mr. Behrens needs replaced and with any luck it's going to happen sooner than later. read more

The customer service is outstanding at Open Road Cadillac. I work in the area and pass by this dealership everyday. Yesterday, while coming back from lunch I ran out of gas and my car cut off right in front of Open Road. I did not know what to do. I walked over and asked one of the sales ladies if there was anyone who could help me. She quickly took me to the back where the service center was located. One of the guys back there said no problem, he would get someone to help me immediately. Then out came the Service Manager Doug, who told one of the other guys to go get the gas can and take me back to my car. He even said not to worry about paying him for the 5 gallons of gas they end up putting in my car. Now that's customer service. They could've blew me off and said good luck, but they didn't. If I am ever in the market for a Cadillac, Open Road will definitely be my first stop, and it should be yours too. Thank you to everyone at Open Road Cadillac who helped me out yesterday. Your hard work does not go unnoticed! Fran read more

I purchased a 2013 Ats in late December 2018. The salesman Chris was very upfront about the cost including interest rates etc.. the car has very low mileage but had problems with the stereo. Chris assured me the stereo would be fixed after I purchased the car at no cost. Signed on the line and away I went . Suddenly a error message came up for the power steering( another common problem). I called Chris and was again assured they would take care of it. I had nothing in writing and was weary. 2 weeks later the parts were in and I returned to a scheduled loaner car. The man next to me was given a ride home while his car was fixed. I returned with the loaner the following day and my car was 100% and washed I recommend this dealership as they proved to be reputable and true to their word and stood by their product. read more

From the first time I walked into Open Road Cadillac to look and ultimately buy my vehicle to each service appointment thereafter, I am always blown away with the outstanding customer service. The employees are friendly, knowledgeable, professional and wonderful with followup. Jeff, in service made my service appointment a breeze. I dropped my car, was offered a loaner and was on my way within 10 minutes. Jeff promptly called me, going over my car's service, letting me know it was ready to be picked up when convenient. The best part, my car was beautifully cleaned both inside and out when I returned to get my vehicle!! I would highly recommend Open Road Cadillac to any one looking to be treated like a valued customer...the art of customer service is alive and flourishing at Open Road. read more

Just picked up my new SRX right off the showroom floor. Very happy with my new Cadillac. A real dream come true for me and my family. Thank you Omid, Emilio, and David for make this an easy and painless purchase. We can not be happier with the car, the dealership, or the personnel. I have driven past the dealership for many years and have always dreamed of driving a Cadillac. I never thought I could afford one, though. Based on all of the new press, I decided to stop by and take a look for myself. I was apprehensive at first, but the whole staff was warm and engaging. They never made me feel like I didn't belong. In the end, Omid helped me find the perfect car that had only a few miles on it. I saved a ton and the car is fantastic. Again, best car buying experience ever. read more

I flew into Morristown airport to purchase a used Escalade for my wife. Omid met me at the airport with the Escalade and let me drive it back to the dealership for a test drive. A week before, he sent me lots of pictures and a video of the car so that I wouldn't have any surprises when I arrived. I left him a deposit and filled out a credit application. Once everything seemed OK, I arranged a flight to pick up the car. Everything when very smooth. I drove the car back home, a few hundred miles, and really fell in love with the car. It is everything that I had hoped for. And Omid was everything that I had hoped for in a sales person. He was very upfront and accommodating to all of my needs and requests. I would recommend them to anyone, local or not. read more

I recently had the pleasure of working with Ted and Al at Open Road Cadillac, and I felt compelled to share my experience. From the moment I walked in, they were incredibly professional, honest, and genuinely focused on answering all of my questions thoroughly. Having visited several dealerships lately, I can honestly say that this experience stood out. It's rare that I feel motivated to leave a review, but Ted and Al truly earned it. Their approach reflects a strong commitment to creating a customer-centric environment, which made the entire process comfortable and stress-free. Thank you both for doing such a great job and setting a high standard for what a dealership experience should be. read more

Here's a shorter version (under 100 words) that still hits all the key points and sounds natural for a Google review: After being gaslit and charged over $1,000 in useless diagnostic fees at my dealership, I brought my car to Open Cadillac and very satisfied. Michelle the service representative was so kind and professional, and Chris, the service manager, was excellent. Went on a test drive with the technician and quickly diagnosed the real issue which was the transmission as I expected. They even worked with my extended warranty to fix two additional problems with minimal out-of-pocket cost. My car runs like it should now--honest, reliable, and top-notch service all around! read more

Wonderful experience. Just purchased a 2018 ATS Coupe and I love it. My salesman Chris Pecoraro was terrific and made the entire process seamless. When a coupe with everything I wanted couldn't be located Chris assisted me in ordering one and it was well worth the wait. The entire Open Road team from sales, financing and service are professional, courteous and set a standard other dealerships should be envious of. This is my third Cadillac and while I love the make it is the Open Road family that keeps me coming back. They take care of their customers from moment you walk into the showroom through the life of your car... I will definitely be back for # 4 read more

I spent a few hours at Open Road on Saturday. What I thought was going to be a disappointing day ended up being one of the best days I have had in a while. Steven in Sales and Mark in finance were amazing. They helped me get into a car that I absolutely love. I really could not have asked for better customer service. Mark especially went above and beyond for me. I have never had a finance guy at a dealership spend that much time on me. Since I did not have any more time to spend there to go over the vehicle's equipment, Steven said I could come back anytime and he would help me out. I am very happy I chose to go to Open Road. Thanks guys!! read more

It was one of the best car buying experience I've ever had. From the moment we entered the show room and met Doug, through financing, the service has been top level. It's a good first impression An amazing team. I worked closely with Doug on my vehicle purchase. He was so patient; he answered all of my questions even the ridiculous ones. open Road Cadillac really exceeded all of my expectations. Literally- over and beyond. I cannot express the amount of gratitude and appreciation I have for them. I couldn't of asked for more. I highly, highly recommend purchasing, trading and/or servicing your car here. Open Road Cadillac Billy P New York City read more

My parents and I have financed three cars in the past four years, and we have no complaints. This year, we financed an Accord 2016, and we're very happy with our deal! Our salesman was Muhamed, he was very honest and transparent when he was selling us the car. Our sales consultant was Romney Corvalan, very nice guy! He offered us an Oil special that we didn't like so much at first, but we realized that it was a genuine and money-saving deal! Needless to say, if you want to finance a car and save money, go to not other dealer than Planet Honda! Make sure that you get Muhamed as the salesman, and Romney Corvalan as the sales consultant. read more

The best buying and service dealership in the area. I have been a Lexus owner all my life, but I must say that my CTS has so much more to offer. I paid a little more for it, but let me tell you that it is worth every penny in my opinion. I've had my car for three months already and Manny has already called twice to make sure everything was OK. I had some questions about how to work the radio system and Manny was unable to walk me through it over the phone, so he made an appointment for me to meet with an expert. David was super friendly and very helpful. I can say enough good things about Open Road Cadillac. read more

Very pleasant experience at Open Road Cadillac. From the very start my service advisor Rich listen to what I needed done got me in a loaner car within 15 minutes and I was off to work. My truck was done that day. When I went to pick up my truck it was after hours I was met by another service advisor. He checked in the loaner pulled my truck in and had me checked out within 10 minutes. My truck was washed inside and out. I would recommend Ooen Road Cadillac to anyone. Very impressed and great job done!! read more