literally..do not use this service..use safelite. they sent torry over to replace my window and i…read moreliterally seen him pull in my drive way then drove off. i had my front door open and my garage door open as well. i work from home and once i saw him, i grabbed my shoes and he was gone. i literally called him back and asked for his location because i thought he was parking on the street however, he drove off. given off scam vibes. then he said i ordered the wrong window and someone should have called me. i stated to him that why didnt you just come to my door and alert me. he lied and said he was outside for 10 minutes and no one came. i said most people announce they are here by ringing a doorbell. he then got an attitude and said most normal people come outside when you know someone is on the way. he also hung up on me. i canceled my order and place it with safe light. this was the worse experience i ever had for a first time customer..do not ever use them. go to safelite. i promise. i work in healthcare. i know a lot about service and this was very upsetting. this was really bad. they did refund my order. hopefully, thats what they said..

We are visiting Ohio, and a family friend loaned us a car. I figured it would be nice to fix some…read moreminor issues on it. The drivers window would not roll down. I contacted Terry on a Saturday evening. He showed up at my home bright and early the next work day, troubleshoot my problem to a faulty power window switch, and even helped me locate one online for about a fifth of dealer cost. All that, and when I asked what I owed him he just said it was nice meeting me and went on his way. He's a great guy, and deserves your business.

Affordable Auto Glass was such a wonderful experience, and they exceeded my expectations in every…read moreway. The only reason it took me so long to post this review is because I'll be giving away the secret about how great these guys are. What a professional, thorough and affordable service. Thank you.

Affordable Auto Glass replaced my windshield perfectly. They did a first-class repair, their price…read morewas exceptional, they were prompt and efficient, and very nice guys. Anyone needing auto glass replaced or repaired, look no further than Affordable. You can't find any better service. You can find worse- I know, my windshield has been replaced 4 or 5 times and the other company I used (the one with lots of TV commercials) screwed up so much of the install I've ended up with costly repairs on other parts effected by the poor work. Affordable corrected the mistakes the other company made. My windshield is perfect!

I am an out of towner and needed my windshield replaced before I head back to Washington. They fit…read moreme into their schedule were prompt and very professional. The price was right also as my insurance did not cover it but it was still more affordable than any place in town.

I had to replace my window due to my car being broken into. Defender helped make an unfortunate…read moresituation into a great experience. They came to my place of employment to replace it and it looks brand new. Rob was awesome he called ahead to tell me he was on his way, he was kind and professional and the glass was all cleaned up. From the schedulers to the easy payment at the end, it was all perfect. Highly recommend

I had to have my windshield replaced I had a Lexus they didn't tell me I was getting a low quality…read morewindshield with out any tint at all I had to pay more money to add tint to windshield the quality of the ones you'll sucked I asked them to fix the quality and they wouldn't. I have an eye condition where I have to have to have tint on my windshield.

One star is required. I had made an insurance claim through usaa for a LITTLE crack from a rock in…read moremy windsheild. I had left instructions that i was only available after a certain time.. they ignored my note and came while u was unavailable. When i called to ask why and if a technician was to come back out they just simole told me tough make abother appointment. I tried with no success... i called customer service and told them the situationthey informed me that the GM would reach out to me. No such call was made to me... the store was incredibly rude and had no care for the service he was providing.

They did excellent work they kept me informed, and my car was ready when they told me it would be…read moreI had checked with a couple other companies and their amount of time to get the work done was gonna be longer

went to Gerber to talk about repairing the fender cowling that had popped out of place. First…read morequestion was "who's your insurance?" I told her Progressive and she said we don't work with Progressive Insurance and if I wanted to pay for it myself I would have to make an appointment. Please add that you don't take Progressive to your website. I was humiliated with the treatment I received.

Fast, very good results and excellent experience with technician, convenient, good value…read more Definitely recommend them.

From the owner: Located in Akron and serving Northeast Ohio, Defender Auto Glass specializes in mobile auto glass…read morerepair. We bring our services directly to your home or office, providing fast, convenient, and high-quality windshield and auto glass repairs. Request a free, easy quote through our online form to schedule your repair. With competitive rates and expert service, we offer the best value for your time and money. Trust us for reliable and efficient auto glass solutions.

Best price of the 3 I tried, well under the highest…read more They gave a reasonably close estimate of when the installer would arrive & the installer called when he was 15 minutes away. Window replacement was quick & easy.

The wait for an appointment was reasonable even with CV19. The price was good. The techs came to…read morethe job site as promised and the installation was solid. Cleanup and finished detailing left something to be desired. There was grit and pieces of old gasket from the old window removal inside the cab, dirty hand prints on the door exteriors, some adhesive on the inside driver window and outside passenger side verticle window frame that was not cleaned up. If the cleanup had been complete this would have been a 5 star review. I sent an email about the cleaning issues but have not gotten a response as of yet. UPDATE: Rich from Defender contacted me first thing this morning and apologized then offered to send out a tech today to finish up a 10 minute cleanup. I own a home remodeling company and in my opinion you can't do much better than that! Issues inevitably come up from time to time and when it is addressed like Rich did that's a sign of a stand up business! Thanks Rich and Debbie for a great job!

I needed a rock chip repair for my windshield that was beginning to spread. They got me in the same…read moreday, customer service was great, the waiting room was warm and comfortable, 45 mins and done. Price was $100 cheaper than national competitor. Highly recommend

after being disappointed with another company, I called these guys. I explained what happened and…read moreexplained my urgency. they were right on top of things. I was able to get my car in 20 minutes after my phone call. I recommend these guys. fast, helpful, and professional