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    Optima Medical - Surprise

    1.0 (1 review)
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    1 year ago

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    MY DR NOW - Time of appointment was 5pm and I'm still waiting in the waiting room.

    MY DR NOW

    3.4(7 reviews)
    1.2 mi

    I have highly recommended MY DR NOW in the past, but I just have to do it again. My husband and I…read morescheduled our wellness exams at the beginning of the year for March. We were told the required blood test information had been submitted and we could just drop in a week or so before for the blood draw. OK. Well, we dropped in...Zharia, the receptionist, immediately checked us in, had us do the required paperwork online, and we were swept to the back office, where Sebastian, who is an absolute pro, did the usual checks and then did the blood draw. Here's the thing. I am always a difficult blood draw and I always expect to be stuck a few times. But not with Sebastian! Another great experience and another reason I highly recommend MY DR NOW!

    THIS REVIEW IS FOR 4707 Bell location and 35th W Peoria location but they have no listing but same…read morecompany. UPDATE 06/01/2026 @ Bottom Candid review~utterly disappointing. Anyone who follows my reviews know I try to be as fair as I possibly can, always. I have been using MYDRNOW since Oct. 2025 and they were great! Specifically Terri C. and her staff. It is also walking distance from my gym, P.O. Box & hair salon. On May 11th I was scheduled for an evening appointment. Upon arrival I was greeted by a new receptionist who told me my Nurse Practitioner Terri was no longer there and left days before. I was brought in for BP and Weight and a new Nurses assistant greeted me there (concerns growing). I was led into an exam room and waited 5-10 minutes (typical, all good). Enter Fahar A. New Nurse practitioner I'd never seen. I quickly inquired about Terri and why I was not informed before coming. His statement was "I've got problems too....I was just told today I was coming here to handle Terri's caseload" Why he told me this I have no clue, not my problem. Apparently I was wrong. Fahar informed me that I need to see a specialist before continuing on my existing medication (which is a grand total of 1). I was given a bridge prescription until May 31st as that was the first time the referral had availability for visit (online). I filled my partial script and waited until that day (this past Saturday May 30th, 2 days ago). I had video call with Krystle R. During our call she informed me because it was the weekend they could not fill my prescription and I would need to see another specialist as she couldn't prescribe?? Getting lost? I waited for next video appointment with Cara H. June 1st.... To start she was late for our call which is understandable but courtesy was nowhere in site. Even my last appointment went over or any acknowledgment. Her first conversation point was she had researched me and I have had 5 different pharmacies in a short amount of time. As a consultant I work in different part of Az based on days sometimes weeks. I have my Single prescription filled where it makes sense to my given client/work location as well as inventory at the pharmacy. I did ask Cara H. If there were any duplicate prescriptions requested ever or she could see "Dr. Shopping" she said no. Cara informed me she would not prescribe my medication and she referred me to yet another specialist?? So in closing I now after talking to a very nice lady Angelica at MYDRNOW phone support I need to call a referral company for appointment?? That's 1 in person appointment, 2 video call appointments and now a new referral company. This company has SERIOUS internal communication problems or they like generating fees for bogus appointments to generate fees. Being clear they are either trying to generate "unnecessary fees" or their Right Hand doesn't know what their Left hand is doing?? Either way they are a company to steer clear of and please do share this information. I can't prove which it is but will be looking into them with a microscope and will update to this contribution asap. UPDATE; 06/01/2026 As promised I would update. I reached out to the 3rd Specialist referral after my initial post. The organization requires a 3 hour in person appointment covering 3 health/wellness areas. One of the areas is Physical?? I take very good care of myself, no drinking, smoking and Daily exercise. Considering I have been in to see MYDRNOW for 9 months straight where blood was taken multiple times and vitals on every visit, why would this be necessary of they are doing the job my insurance is paying for already. I'm definitely changing providers today but will continue to investigate why they are sending referrals like they are needed 4 times now.. Jett~

    Phoenix Medical Group - Surprise Clinic

    Phoenix Medical Group - Surprise Clinic

    1.8(34 reviews)
    2.4 mi

    I have been a patient at One Medical in Surprise Arizona for the last 3 1/2 years. Recently, I…read moreneeded immediate attention and called the call center to have someone contact me as I was leaving town the next day on vacation. I never received a return call by that afternoon. I called again and they assured me that someone would contact me. I went on the portal for the office and requested them. Call me ASAP with the problem that I have. I never received any kind of response back when I reached my destination I tried calling them again and they assured me that someone would call me this was two weeks ago and I have yet to hear from anyone in that office yet , needless to say it is very bad I eventually demanded that I talk to the life couch, Myrah, she assured me the the office manager would contact me, the was 3 days ago,communication with the call center and the office and doctor so I am switching doctors.!

    I was so sick with covid-coughing, fever and aching all over so called in to get an appointment to…read moreget antiviral or whatever meds to curtail bigger problems. Best they could do was telemed appt in three days. By that time my arthritis dr told me to stop my arthritis meds and I was really sick. Thought I had pneumonia my ribs and back hurt so bad from the coughing. Dr said she would prescribe four meds and never called or faxed them to pharmacy. I called after hours number because it was Friday and they never called me back. Yeah I will find another doctors office now. These people totally didn't care if I would die.

    Optima Medical - Surprise - medcenters - Updated June 2026

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