I had a consultation early Thursday, was able to get in for pre-op same day, and had surgery the…read morenext day! Absolutely unheard of, and if I had to guess, luck of timing! I was expecting to be scheduled a few weeks out, but glad I had the luck of the draw (i guess) lol. Fabulous staff, awesome doctor, Dr Pirnazar did my surgery and throughout, informed what was happening next, and what was to be expected. It made the understanding so easy, and kept me at peace. I'm now a ~week post-op, and very happy with the results. I have slight glare when looking at lights, but that can be expected. I'm following the drops as prescribed, and can notice every day improvement. I'm very happy with my decision, and would recommend it to anyone in fear, and anyone who's even remotely considered it, I held off for too long,. I opted for contoura which happens to be the latest and most advanced tech.

Oh this place. Beware of the billing and medical nightmare you will have with this place. I…read morereceived bills for which my insurance had processed and sent me EOBs with member rates. The company/billing denied receiving EOBs from my insurance. I explained we paid copays and I am being billed non member rates and that these claims need to go to the secondary payor as well. They didn't have record of my copays, and denied getting EOBs. So, I emailed my EOBs over, my credit card receipts and they said they couldn't open the files (who can't open a PDF). So I sent them again and as screenshots, they denied receiving them. I sent my EOBs to the email they provided me 5 times. They said fax them (who faxes stuff in 2026?), so I went to my local FedEx, faxed them, they denied receiving them. After over a month of this, and even Aetna calling them (with me on the line), they continued to send me bills with non adjusted balances. I filed a complaint with the BBB. Two weeks later I get a call from someone named Melanie. She said she has "found" my EOBs and will work to get these all resolved and submitted claims to the secondary payor. She gave me her number to call her if I had any other issues with getting my refunds. This was back in December. It is now end of February and my primary insurance (Aetna) and my secondary insurance have paid these claims in full. I am owed a refund of my copays that I paid in the office. I called billing, they said they don't process refunds. I called the office, they said contact the business department but they don't have a number to give me, billing will have this. I called billing again, they said we can't give you a number, call the office again. I've left messages, asked for call backs, no one is calling me back. I called the number Melanie gave me and it goes to a visa call center. What in the world is wrong with the place!?? I have gotten no where. The doctor (Eric Areiter) wasn't even that great, my husband saw him a few times with no results, would have his appointment cancelled or passed onto an NP or PA and we have since gone somewhere else and have had his issues resolved. This place is awful. My billing issues are still not resolved.

Love this place! Every staff member and Dr. Blanton were amazing, and very professional. Worked…read morearound our schedule and were incredibly accommodating. Eyes fixed! FIVE Stars! A+++. We came all the way from Mexico and don't regret it at all. Thanks Team.

Love love love them! The process was super smooth, I did the free consultation first because I was…read morestill on the fence about getting LASIK. The moment I stepped foot in the office they made me feel so comfortable. I knew after talking to them I was going to get LASIK. They sent the prescription I needed to the pharmacy close to me. Gave me everything I needed for post op. I would have done this sooner if I knew it was this easy. 10/10 recommend. I can see now!

I wish I would have done it sooner, the procedure itself it's over with within a few minutes. The…read morestaff was so friendly and helpful. It's been weeks since my surgery and I catch myself at times and about reach to remove my glasses off before bed but quickly realize that's my vision now!

Mi novia se vino a operar acá, y a ella le costaba ver hasta sin lentes, pero ya con esa operación…read moreps la verdad la noto más alegre con más emoción, y ya no ocupa los lentes para nada, y también quiero agradecer a doña norma porque siempre estuvo para ella y fue un amable en todo el proceso

Anyone touching our eyes is always a scary thought. So putting your trust in someone must be done…read morewith very special attention. With Global, hands down, they have made every step of the process like you were in the best care. Definitely recommended for anyone looking into PRK! From the first time you walk in, the office ladies and doc are attentive and helpful. They answer all your questions and definitely ease any worries. After our first visit, we were ready to sign off on the surgery. D-day was worrisome, but again, the front office and the doctor gave top-notch customer service. Then there's after appointments. My goodness! They really want to make sure everything is ok. Every step of the way. Excellent service! Pricing point is competitive. Locations are in Ontario, Pasadena and Huntington Beach. All offices will have the same staff and doctor (and a couple others specific to location). This was a plus since they see you from beginning to end and follow ups. Tips: -Surgery was in Huntington Beach. Far for us, but they had later appointments. -Appointments for initial consult or check ups can be booked at any location. Be sure to book post-op check up at your preferred location ahead of time. -Discounted validation available at Pasadena location. -Ask for veteran and cash/debit discounts. -Payment can be made in cash, debit, credit card, or payment plan.

Amazing staffs and doctors Love Love my new visions…read more Everything went smoothly and the follow up was great

To start each appointment you wait over two hours past your appointment time to be seen by the…read moredoctor to schedule an eye surgery appointment. Then you get scheduled for an eye surgery appointment and the doctor is late which pushes your surgery back almost 2 hrs. After eye surgery all post op appointments you wait another two hours to be seen.

My appointment was at 12:15 pm. I was there 5minutes early…read moreand checked in. I didn't see the doctor until nearly 2pm. I don't know what is going on, but definitely, there must be some management issues. I have several doctors that I see regularly, but none of my other doctors office make you wait nearly 2hours. Since I see other people had similar experiences based on these reviews, and they have not made changes to make it better, then this organization must not value our time. It is very unfortunate.

I have been seeing Dr. Shomer for almost six years and he has helped manage my eyesight while aging…read moreto the point of offering supplements to slow my macular degeration and ensure my eyesight is in the best shape it can be at age 84. Still driving and doing great. The staff is absolutely wonderful; kind, courteous and accommodating. Never much of a wait and on time. Highly recommend- especially for aging eyes!

Dr. Shomer is the best! He is extremely knowledgeable and has great compassion for his patients…read more His staff is very efficient and also very kind.

Dr. Siddharth is really knowledgeable and takes his time explaining and answering any questions. He…read moregets a 5 out of 5! However, I have to say that I'm shocked at the condition of the chairs in the waiting room. There are a lot of elderly people coming in and having to sit on these pretty nasty chairs. Please do better! Especially, when the patients are sitting in this room for well over an hour at a visit. Pictures are worth 1000 words.

The experience at the office was good and the doctors were amazing…read more However when you pay, they just give you a receipt. Then when you try to get your money back from your FSA/HSA, they want to see what was done, your name, date of service, etc. The Pacific Eye Institute which does internal billing sends you a Ledger Detail and then an Itemized Statement of Charges with no information except for the billing codes for the work done. The Bank does not work with medical billing codes so this has been a 7 call nightmare and multiple emails. Also, I had earlier asked to speak with a supervisor and the gentlemen I was speaking with in the billing department said this supervisor was not available all day. On the final call, the lady in the billing company sent me to the supervisor that was available - the same person one person said was unavailable. The billing department at this company is a NIGHTMARE!

Dr Patel is amazing! They attention to detail is quick and thoughtful- thank you dr patelread more

Came here today just to get my eye exam dr patel was the only doctor around this area that takes…read morewalk-ins just incase your anxious or need it done asap and you don't need a Costco card neither to come here to do it is the good part , they took me in right away without having to wait at all they were very helpful and it's only 85$ but I also paid the 29$ to do the retina test as well the ladies at the front were very attentive and helpful definitely would recommend to come here if you want to be helped instantly everyone else was by appointment only !

Date of Visit: 5/15/26 Time of Visit: 5:00pm…read more Excellent optometry office. All the staff members are very friendly as well as my interaction with my primary optometrist, Dr. Owei. My appointment was at 5pm and I was all done by 5:30pm. Will definitely be coming back here on an annual basis.

Overall great experience with office staff, particularly Allison who is beyond kind and personable…read more She really made our experience great. My experience with Dr Le was unfortunately not a great one. She kept insisting that my need for corrective lenses was my own fault and that I needed to perform eye yoga on a regular basis to correct this. She insisted that I relax my eyes and try to get the letters on the exam chart to focus during my exam on lines I couldn't normally read. As a result, I had a prescription that provided double vision and an inability to recognize faces, read, or see clearly 20 feet away. She said she intentionally gave me a lower prescription and to keep doing my eye yoga to make the prescription better at home. I came back to the office a week later frustrated and expressed my ongoing concern to Dr. Le. I wasn't able to function properly at work and was consistently getting headaches trying to focus my vision to "normalcy." She was clearly irritated with me and said I wasn't trying hard enough with the eye yoga. I've been wearing glasses for the last 30 years and have never experienced this with any other optometrist. After a bit of resistance she reluctantly gave me a stronger (but still not strong enough) prescription and insisted that I continue doing eye yoga at home. I had to deal with this poor prescription for the rest of the year to avoid additional fitting and exam fees, which continues to be frustrating. Extremely unimpressed and will definitely not be back.

I made an appointment for an eye exam on the phone, because I needed a new contact lens…read moreprescription. Dr Lee was very thorough and took her time to explain everything. I also decided to get an Optomap retina scan due to some other health issues and she explained the images to me. The eye exam was $125 and included a prescription for contact lenses and glasses and the retina imaging was $39. I'm happy with my experience at this office and would return.

Terrible service. Got to my 10:30am appointment at 10:15am, filled out paper work and then was…read moresitting there till like 10:30am-ish and they told me that they were running behind and I can walk around and shop and they will call me when they are ready for me. So of course I was going to do my shopping. I get a call back at 11:20am saying they are ready for me. Almost an hour later than my appointment. So I finished checking out and walk back (this was at most 2-3min). And they said I should sit at the chairs and wait. After I sat for another 5-10 min I noticed the person with the 11am appointment inside doing their exam. How are they going to let a person with a later appointment go ahead?!? And they claimed they tried to call me and the call didnt go through and the 11am appointment person was sitting there. Complete BS cause im using target wifi and have wifi calling and had 3 bars. The person on the phone also mentioned that their 'system was down' and couldnt contact me. I did the PAPERwork with my number on it... they didnt need a computer to get my number. They are just using that excuse. Why offer to call when they are ready for me when they arent and are just gonna let people ahead of me. I left after waiting 1 hr and 15 min cause thats some bs. They said it would take another 15 min. So only come here if it you want to wait 1.5 hrs