My grandmother recently switched care to Amazing Grace Hospice- it has been a night & day…read moredifference in her care within a month or less. My cousin is a stickler for the top tier care when it comes to our grandmother, and she praises Amazing Grace with high standards! Thanks for making the end of a journey more peaceful and easier.

From the owner: Amazing Grace Hospice has a professional staff of nurses, home health aides and other medical…read moreprofessionals offering 24/7 support for patients and families experiencing end-of-life journey.

Houston Hospice - Diamond Team, lasted a week before I had to fire them and find another hospice…read morethat could provide end of life care for my mother. To begin, their intake nurses are rough, belligerent and detached. The lady we got could care less about my mother, she just wanted to do the minimum and get out. Not a single commitment was upheld, not one. We called for support and help four times in the first week and the average time to hear back from someone was two hours, then another two hours for a nurse to arrive. So if you have an emergency, just call the ambulance and have the hospital take care of it, it's faster, and your loved one will suffer less. Now, as a result of me firing them, they became hostile, threatened to make me pay for equipment they left behind and failed to retrieve. They never took into consideration that my mom had died and their employees, having missed the appointment to pick up the equipment, lied and said a dead woman was preventing them from getting it. We choose to go with another company who was hands down better suited for caring for end of life patients. Houston Hospice is a money game, you are a dollar sign, if you are cool with that, then use them.

Complete bait-and-switch. The admissions representative sold us on services and timing that simply…read moredid not happen. When my mother was discharged home, we were told her equipment would be delivered the day before discharge. That did not happen. We were also told a hospice nurse would be at the house waiting to assess her when she arrived home. That also did not happen. I had to call multiple times just to find out where the equipment was and when a nurse would arrive. We then learned she had not even been fully admitted yet. It took several days to sort everything out during a very stressful time. One nurse who came out did not appear to know how to use the oxygen equipment. A week into hospice care, we still had not seen a nurse aide and again had to call to ask what was going on. The organization has felt extremely disorganized from the start. Communication between admissions and the clinical team does not appear coordinated, and the promises made to our family were not followed through. Most concerning, the nurse assigned to care for my dying parent has spent significant time on her phone during visits rather than focused on patient care. This has been incredibly disappointing during one of the hardest times for our family. Families considering hospice should ask detailed questions and verify exactly what services will actually be provided and when.

This year has been terrible due the passing of both parents a couple months apart. With that being…read moresaid This company took exceptionally great care of my mother during her ending stage. They were very kind and detailed in talking with us and made sure my mother was well cared for at all times... This is one of the hardest things in life to deal with but they made sure to help us as mush as possible. I'm greatful for the staff we had and wouldn't change it for the world. I know my mother's transition was as easy as cit could've been thanks to these amazing employees. Thank you ALTUS staff for the outstanding work !

We used altus for the care of my late husband during her battle with Brain Cancer. They were great…read moreduring the sales pitch, but as time went by, they could not accommodate his needs. He wanted his baths afternoons and the CNA's that came were so rude that one day he cried. i won't ever forget that horrible day when he wept thinking he was a burden. I made sure that never happened again and spoke with the nurse and it was only because veronica (a caring CNA) came out and helped me/him and became like family that I was relieved. I would not recommend this place to anyone, please don't be in the business of caring for terminally Ill patients if you hire people who don't care. It is more than just money. Other than Veronia and Olu, finally working with us, I would not recommend anyone there.

Words will never fully capture the gratitude I feel for Sweta, but I'll try. Though I'm out of…read morestate and unable to be physically present with my nephew during his final days, Sweta has been my lifeline, keeping me informed with compassion, clarity, and kindness. She is more than a nurse; she is an Earth Angel. Her presence brings calm to chaos, and her ability to gently guide my family through this deeply painful process has been nothing short of sacred. Even while managing medical care, she never forgets the human heart behind it all. Her empathy, attentiveness, and intuitive care have wrapped my family in love when we've needed it most. Sweta, thank you for being the steady hand in the storm. You are the embodiment of grace in action. The world is better because you're in it. With a full and grateful heart, Sharon

Silverado provided care for my mother while she was at a nursing home. They provided wonderful…read morecare until my mother passed in 2012. Without the care they provided and relieving my stress I would not have been able to continue to work. So 12 years later when my mother-n-law was battling later stages of Alzheimer and we needed care that her palliative care team could no longer provide we again accepted care from Silverado. Thank God they were still in business. Special thanks to Angela Perez, Regina RN, Lynett Lewis CNA, Diane Smith LVN, Jillian Faustino LMSW and the entire staff.

The Clayton Oaks Drama Club recently hosted a spectacular one-woman theatrical show featuring the…read moretalented Mary Margaret Mann, and it was a hit! The performance was truly engaging, bringing a unique energy and artistry to our community. A huge thank you goes out to our Life Enrichment Director, Shonta Thompson, and our Executive Director, Coco Murray, for sponsoring this event. Their generosity made it possible for us to enjoy not only a professional-grade performance but also a delightful spread of refreshments. In addition to the main show, the game and door prizes were enjoyed by the Drama Club members and the many residents who attended. It was a fantastic day of culture and connection at Clayton Oaks. We are already looking forward to the next production!

This place may be very pretty and shiny on the outside but once a loved one is there, it all goes…read moreto crap! I can't even begin to list all the issues with this place! They'll tell you that they have quick response times for their caretakers to respond to a page but 30+ minutes is not quick at all! There was even a time where the night caretakers turned off the phone that alerted them to resident's pages. There were several instances where they messed up my mother's medication and for someone with her medical history, missing these medications could've caused some major medical emergencies. My mother was constantly cleaned incorrectly. NO ONE should be cleaned so horribly wrong that feces is dried and caked up on their pubic hair. This was an ongoing issue not something that happened one time. Unfortunately my father had to go to the ER several times. I would always call the front desk and inform them what the issue was with my father and ask them to call an ambulance. One time I called back 20 minutes later to make sure my dad was headed to the hospital.... Guess what, they never called an ambulance! Thank goodness my dad wasn't having a heartache!The management there is incompetent of giving you answers to questions and problems that are going on in the facility they run! No one takes responsibility for their or their staffs screw ups! They charge an arm and a leg for care that is horrible. I don't know how anyone can be ok with treating elderly people like this! All this happened with the entire facility knowing that we were a very hands on and involved family. I can only imagine how the elderly residents, that do not have someone advocating for them, are treated. Stay far away from this place. You do not want your loved staying here!

Being a patient of White Orchid Hospice Im am very pleased with the services that have been…read moreprovided for me by their phenomenal team. I would like to acknowledge some of the best caregivers i have ever experienced in my longevity as a patient. My nurse Brandi Felix,RN is very tireless with her efforts with her profession as a nurse. I know im in good hands and receiving top quality care with her as my nurse and White Orchid. The support staff also goes above and beyond my expectations.

10/27/2024 My mother passed this morning. Adding insult to…read morethat event is the fact that less than 12 hours later, someone was at my daughter's house UNANNOUNCED, to pick up medical equipment. Checking that box off of the white orchid to-do list. Note the recurring theme...UNANNOUNCED. Notified the owner of yet another two failures (unannounced AND at the wrong address) and he proceeds to blame me for not answering the phone or responding to his text during what would be the latest 72-hours of my mother life. When corrected about that, he launches into giving me a lesson on how their business is run. I kid you not - mansplaining as only a true business person could...void of any and all compassion for me or the fact that my daughter's family was unnecessarily bothered today. He ends by telling me he has the best people in the industry - as though there is something wrong with us when we were the RECIPIENTS of horrible business practices and absence of communication. (See screenshots if you don't believe me) ********DO NOT RECOMMEND***********PROCEED WITH CAUTION************* 10/24/2024 BASED ONLY ON THIS REVIEW, my daughter received call from owner - who, as a professional entrepreneur, appears to provide copy/paste responses to negative posts that address 'may' have caused, how you 'may' have felt after having been told exactly how we felt. More emotional trauma... After 42 minutes, he then comes and justifies their actions by stating Welfare Check etc... Still not listening, still not caring about anything other than those ratings and the Medicare payments. 10/23/2024 How to rate negative numbers is something Yelp needs to figure out. I really agree with the Yelper who said the nice, caring, compassionate person who signs you up is NOT reflective of the experience you get. Heck, he doesn't even respond to my texts now. Overall, so far, our experience with White Orchid and in-home hospice care has been an emotionally abusive situation. We are losing my mother, which is traumatic enough - but THIS COMPANY takes stress to aWHOLEnother level. For the second time in 2 months, the chaplain just shows up unannounced and then acts like he's going to force you to let him in the house. Today, he continued to knock despite hearing my dogs go ballistic and me not answering the door because I was in a meeting - AND HE HAD ZERO APPOINTMENT. I told him to leave my property or I would call the cops and his response was "Go ahead! Call them!" FIVE MINUTES LATER he was still sitting in front of my house. I was terrified that he was going to try the door handle and enter on his own...had to brace the door because he would not leave. Same chaplain did the same thing on Sept 17th at my daughter's house and was CLEARLY told not to show up unannounced, EVERYONE needs an appointment. He even went as far as to say that the company tells them to come on out when the family doesn't answer the phone. They must pay him, by the visit because he certainly puts his personal wishes ahead of those of the family. A bully at best. One social worker was the same way before we had him removed from our family's case. He just showed up and got belligerent when I would not let him in the house. Had nerve enough to ask "and just who are you?" The second social worker is more professional, calls ahead of time, schedules, sends texts and asks about OUR needs. First nurse was the same way. Thankfully, Lynn (NOW) schedules and understands that we still work etc. and, even though we are at home, we can't just stop our schedules (virtual or otherwise) because they have 8 minutes to make $150 for the half-hour.

Dont be fooled by their tagline of 'caring for your family like they would theirs'... they are out…read morefor your money!! They have questionable care, tons of nickle and dime add-on charges and inflexible terms and conditions. if your loved one dies, that serves as 14-day notice to cancel your rooming agreement!! how insensitive is that?

Good staff. They took care of my client. The night CNA gave him a shower sometimes. He got rehab in…read morethe GYM sometimes. We watched movies in his room. Sometimes they would get him in his wheelchair which I liked because he could get some physical therapy. PT is great. The night nurse called EMS one time to get my client to hospital. Lots of nurses at this Nursing Home. They respond to situations!! OT is pretty good also!! Thank You all.

The floors are sticky. The don't assist with uncle, he can't see. He's in a room with another…read moreperson and the person start yelling at him, thought he was taking his wheelchair, but he wasn't he can hardly see. The staff don't care.