Miguel and Brian were amazing. They helped make my place feel right at home. I just moved into the property in Pasadena and they were super helpful, very professional and went out of their way to welcome me. read more

Optimus Properties has been one of the most frustrating management companies I've ever dealt with. Since moving in, I've had to deal with: * No hot water for weeks at a time, with repeated shutoffs for "repairs" almost every week. * Rent pricing errors that they refuse to properly update, leaving me in limbo every month when rent is due. * Habitability issues that go ignored even after filing multiple complaints with the city. * Emails that either get brushed off or never answered at all. When I went to pick up my keys on move-in day, I also experienced racism from staff. Instead of being welcomed as a new tenant, I was treated with suspicion and hostility in a way that made it clear I was not being seen or respected equally. That was my very first impression of this company, and it set the tone for the lack of professionalism and accountability that has continued ever since. When I've asked for clarity or updates, I've been met with dismissive responses instead of solutions. It feels like their priority is squeezing tenants for money while providing the bare minimum in return. A management company should make tenants feel like their concerns are being addressed. Instead, Optimus Properties has made living here unnecessarily stressful. I would not recommend renting from them if you want peace of mind, accountability, or basic reliability in your home. read more

we asked the company to fix a few this and LUIS was sent to us and he did an amazing job

Luis and Julio the maintenance technicians for my building have recently serviced my unit. I have to say, they provided exceptional customer service! I submitted 1 request and while they were here, I added a few more tasks and they were kind enough to take care of my additional items. read more

Luis and Julio are always wonderful. They're always kind and respectful when they come take care of my maintenance issues.

It doesn't get better than Luis! He's always super friendly, communicative, thorough and efficient. We're very grateful for his services!

Luis is always sweet, knowledgeable, and helpful fixing the issues at my apartment :)

Appreciate the new management! Martha is thorough & Gustavo always does an amazing job with maintenance and repairs. Clear communication, quick responses, and pleasant decorative touches added to common areas for aesthetics. The shower could use more water pressure though! ;) read more

Julio the maintenance crew has been great. So far my interactions have been mostly with maintenance crew and maintenance crew is always kind and professional. read more

Jose G and Le did such a great job fixing my dryer in a timely manner. Would recommend again to anyone who needs any kind of maintenance

I would just like to disclaim that this review pertains to specifically towards maintenance work with Gustavo. Gustavo went above and beyond when helping us replace our broken faucet. He was very transparent and even gracious enough to tell us about further plumbing issues we had separate to our original maintenance request. When things didn't work as smoothly as planned, he did his best to consider other alternatives to find the best solution for us! Our new faucet is now installed and perfectly functional with the exception of low pressure. However, the low water pressure isn't a result of Gustavo's work but a problem with the main water supply of the apartment building itself-- basically, a problem that we were unaware of and was beyond his control but he was gracious enough to tell us anyway. If we ever need maintenance work again, I am definitely requesting for Gustavo as he was not only professional but kind, flexible, and easy to work with. read more

I was in town visiting a friend and the kitchen sink started leaking as we were cooking dinner. The next morning maintenance came in and fixed it right away! I think his name was Devon? He was really nice and quickly repaired the issue! read more

The shower faucets in the bathroom was leaking, even when the shower is turned off. Miguel attended the issue the same day that it was reported. Great service! read more

AVOID THIS PLACE AT ALL COSTS! 401 S Kenmore Ave is the absolute WORST building I've ever lived in, and I've moved out for good. SLUMLORDS don't even begin to describe these people--they're thieves who will scam you out of your money any way they can. The management is HORRIBLE, completely incompetent, and flat-out rude. Wendy, in particular, is the most unprofessional liar I've ever dealt with. She ignores tenants, refuses to communicate, and caused me nothing but constant stress. The building is overrun with RATS AND ROACHES, and homeless people regularly smoke crack in the back trash area. The living conditions are beyond disgusting. The washing machines are broken, and management does NOTHING to fix anything. Even with 'new management,' they are just as bad--lazy and unresponsive. This place needs to be SHUT DOWN. I'm reporting them to the LA Housing Department, and I will make sure everyone knows to stay FAR AWAY from this dump. DO NOT RENT HERE--you've been warned!"** I WISH NOTHING BUT DOWNFALL ON THIS COMPANY. read more

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I've lived in an Optimus Property apartment building for almost 4 years and it has been a great experience overall. The building is quiet and common spaces are well maintained, and they address maintenance requests quickly. Good apartments in LA are hard to find, so I feel like I lucked out! read more

I lived at 250 s kenmore Ave. Dalton and his team are horrible and it really put a toll on my mental and health living in that building that basically had mold, bug infestation and homeless people getting access in and around the building due to lack of building security (front door and back door never stayed locked) read more

Luis is excellent I'm very happy with the work he did in my apartment very much satisfied I give him 5 stars

Great experience with Optimus. Thorough, prompt, and professional. I always feel confident my concerns will be addressed quickly. I recommend to friends and family as well. read more

Jose G and Le did an amazing Job They were quick, professional, and made sure everything was working properly before leaving. Really appreciated how clean and respectful they were in the apartment too. Overall, great service! read more

I had a scheduled showing for a studio today with Martha from Optimus Properties, and they never showed up even after we had confirmed three times including that very morning. I waited, tried calling and texting multiple times, but received no response until much later, when they claimed they never got my messages. This was a complete waste of my time, and to make matters worse, I got stuck in heavy traffic trying to get to work afterward. If this is how they treat potential tenants, I can only imagine how they handle actual leaseholders. Very unprofessional and unreliable--would not recommend dealing with them. read more

They added additional charges when we moved out, charges that were also inflated. Throughout the process we experienced horrible communication skills with a lack of responses to our issue with Maricella and when I tried to escalate the issue to the superior Angelica she wouldn't take my phone call and there was a lack of communication via email as well. Everything was unorganized and unprofessional. Every time I called for updates the only thing the front desk person would say is I will check with the supervisor and get back to you. It is extremely insulting when we were good renters and even hired a cleaning lady before we left. Yet we still were charged a $150 cleaning fee with no evidence to back it. I even went up to the office because I wanted to talk to someone outside of the manager and I couldn't get anyone else on the phone....But they wouldn't let security let me up like I'm some type of criminal that's going to tear the place up. We had our share of issues when staying there but the process was definitely the worst which cost us money in so many ways due to the incompetence. read more

****AVOID AT ALL COSTS**** NEVER rent from Optimus Properties. They slap on a paint job and call it "renovated". The apartments may look updated and modern but don't be fooled by photos (they may have the worst management team but great photographer). Ever since Optimus Properties took over the Alvarado building, shit has hit the fan. The toilet started flooding yesterday night at 11 pm and the manager decided to turn off her phone after I called to complain about flooding for the 2nd time this week. I need a cleaner to come out asap to clean the waste water but management remains unreachable. There are 4 other units in this building that are experiencing the same issues currently. The front door was also broken for weeks allowing strangers in without a code. I sent a video to Martha several times and she sent me a video of the door working and stated "your video proves nothing". ??????? Why do I need to convince the property manager that something is broken? What benefit do I gain from this? Truly perplexed. read more

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I have been renting a one bedroom apartment, about 700-750 sq. feet, here for 6 years. It is small, but very comfortable. The bedroom is large enough that I am able to use it also as a study of sorts, my desk, bookshelves and a comfortable chair fit in very nicely. The apartment has a dishwasher, garbage disposal. I have a small dog, for whom I was charged a deposit of about $125, there is no separate "rent" for him. The other tenants are very nice, everyone is friendly. There are some families with small children, but I don't see that as a problem. It is kind of nice to see them and they are all very well behaved. Maintenance issues are handled promptly. This is a diverse neighborhood which can only be a plus as far as I am concerned. The laundry room is well maintained. And there are cleaners here several times a week, working inside the building keeping it clean and tidy. I rate the building 4 stars, because I have been asked, by management, several times about my ethnicity. I have noted this in the evaluation we have been asked to do. Nobody has asked me about this since, so I choose to believe there was a response to my answers. read more

Cockroach infestation in entire building. Inhabitable. Management sucks and are not responsive. Refuse to do a deep pest treatment for entire building. Won't let us break our lease. We have been suffering mentally, financially, and health-wise living here for the past 7 months. read more

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Initially there were a few growing pains when I fist moved in. Optimus has worked hard to improve the communication with maintenance and the portal is a breeze to use. Ever since we got a new building manager Angelica, things have been running super smoothly. She is incredibly responsive to my requests and even understanding when I get irritable or annoyed. Happy to continue living here and highly recommend. read more

Optimus Property Management - The outside of mt building Hacienda Pl - Apartments Near Me - Los Angeles, California

Optimus Properties is a good property management company so far. I've been living in one of their properties for a short while, and I've been satisfied with the experience. My property manager, Wendy, is always responsive and helpful. She's always quick to address any complaints or maintenance requests I have. The maintenance team is also great. They're always quick to respond to requests, and they try their best to do a good job. The most important part for me is that their communication has had a quick turnaround, usually 1-business day for any updates. They have an online portal where tenants can submit maintenance requests and track their status. This has made it much easier for me to get help when I need it. Overall, so far, I'm happy with Optimus Properties. They're a great property management company, and I would recommend them to others. A bit different from other reviews so I think it really depends on who your property manager is and the location. At least on Serrano, the property manager is great and process has been smooth so far. Yes, there have been initial hiccups but things are sailing smoothly now. read more

Rodents have access to the garbage and leave under the 401 S Kenmore Ave building. For over 11months I had repeat incidents with rats entering my units through the walls, hvac system, kitchen cabinets, etc. Tenant shows bad faith and only superficially address this sanitary - issue with traps that barely work. The entire building is cheaply 'modernized' just enough to fool folks. read more

Optimus Property Management - Rodent infestation - Apartments Near Me - Los Angeles, California

I am fed up with the noise and music coming from upstairs. I tried to send evidence to the property manager, but I haven't received any response, and they are not answering the phone. read more

I rented a unit for 3 years with this company. The apartment units are renovated, however everything else is luck luster. Property manager June failed to address any of my issues. We had an issues with packages being stolen on a daily basis, and management refused to provide video from the security cameras claiming that nothing had been stolen. Landlord failed to secure the rooftop so people were not walking or running on the roof. Because of that at the end of my lease my ceiling started leaking, and water was pouring through the ceiling. Dalton is very rude and unresponsive. When I left they withheld a huge portion of my security deposit with bogus charges, and provided an invoice with inflated prices. For example, shower curtain rod that is listed on Amazon for 20$, they reported as 200$. It all became clear when I found out that they have lost a class action lawsuit for predatory policies to drive tenants out. "A real estate investment firm has agreed to pay $2.5 million to settle a federal lawsuit alleging that it pressured Latino and mentally disabled tenants to leave its rent-controlled Koreatown buildings so it could raise the rents." LA Times Stay away! read more

We've lived in the building for a year and have been very pleased with the treatment we have received from the Optimus team! Maintenance requests have been promptly addressed, Andrea was flexible and efficient during the lease signing process, and Dalton went above and beyond to address a recent concern which was greatly appreciated! Thanks for all you've done and we're looking forward to another year (or more) together! read more

Most property managers neglect their tenant concerns or issues when it comes to their unit, but I must say, Optimus Properties handles the issues immediately. Thank you Juan for always putting your tenants first! read more

Rented from Optimus Properties at 250 S Kenmore Ave for 1.5 years. Moved only because not having a parking spot was starting to get really inconvenient. Staff was friendly and our maintenance requests were addressed promptly. Edith, Dalton, and June were all very professional and a pleasure to communicate with. Highly recommend! read more

Optimus is probably the worst company I have ever dealt with. If you read all the one star reviews, you will know that I am not alone. The property I am referring to is less than safe (break in's) and management does not seem to care or take steps to avoid this in the future. The water stops working, they do construction during the day so work from home is impossible and they really seem to take pleasure in screwing their tenants. Furthermore, the building manager is beyond horrible, very lazy and a liar and Juan, the regional manager, is a bully who threatens the tenants. read more

Dalton is unresponsive does not return phone calls and has a profiling problem I later came to find out only after I had experience it myself . by chance one of the tenants living at 3655 Westwood Blvd came out of her unit to inform me of the situation with the shady optimus management group . After listening to her I realized I was going thru a similar experience as she was . I did research the company online and found several other people had written horrible reviews all which sounded too familiar to what the woman had said. It took dalton 14 days to let me see a unit then he raised the price in a unit which was posted at a lower rate two weeks prior when I requested a viewing. He said it was rented then later sent me the info with different photos and different monthly rate . It's obvious this group does not respect it potential residents they don't honor the fact people are looking into a home to live their lives . Possible tenants are just money to them so to avoid abuse horrible maintenance services shady people posing as legit employees upwelling prices on units and poor maintenance . I recommend NOT investing with this group as renting will leave u in a unsecured situation that u will later regret . optimus wants to break housing laws and not hire a legitimate on-site manager instead they are luring people to work for them as a key holder for 200 off on their over priced unit . Would u rent from a place that hires anyone to hold keys to your apartment . Having access go into your unit at anytime if they are normal tenants and nit employees ? I don't think that would be wise . basically don't rent from a group that can hurt u in court in the future because finding a home does not have to be so risky . Furthermore once I confronted Dalton he made no attempt to remedy the situation he instead claim I should be sued for knowing to much and confronting him hum? Sound like he may have a insecurity issue , regardless why rent from a nasty team when u can live anywhere else without the bait and switch drama Dalton your so wrong you can't even lie properly non of those things u just wrote to defend yourself pertain to my problem with you .... Wrong explanation is meant for jasmine which is another person you have done wrong to. Please stop being a shady piece of shit it's not ok ! My name is not jasmine get it straight! Read the name is not jasmine but thank u for trying to make your self look good however u failed and the only thing u provide is more lies on this platform which show clear evidence your a bad person to do business with and so is your company optimus read more

I should have looked up these reviews before moving in. Genuinely the worst property managers you will ever deal with. They frequently ghost you. Never take accountability. I've submitted a maintenance request every other week since moving into an apartment managed by them. The apartment had numerous electrical problems. It took an entire month to have a functioning washing machine. Save yourself the headache and rent somewhere else. They are the worst. read more

If I could give them zero stars I would. The property they manage (Sonterra Condominiums) is always out of hot water or water all together. I understand the HOA manages this aspect but there is absolutely no reason for property management to NOT send out an email or text updating on status. I have reached out to the property manager, the emergency contact and Dalton. The emergency contact replied asking where the issue was. Once I replied, I never heard back. No one is on property working on this so I am going to assume this will not get fixed for another day or so. Stay away from Optimus. read more

I love living here! Ever since Juan started working with the company everything has changed for the better. He responds quickly, he understands and is very professional. I will be renewing my lease again, I feel at home, at peace. read more

Thank you for the continued professional and fabulous service Optimus! Our team appreciates all of the work you have done for us. read more

Optimus Properties is a wonderful and professional management company that is responsive and always looking for ways to improve their properties to provide beautiful homes for their tenants. We have worked with multiple Optimus property managers and they are always professional and eager to address any issues. read more

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One of the worst experiences I've ever had with a leasing company. Dalton, is actually terrible. He is not responsive (I had to proactively reach out 3 times) and when does answer his phone, he doesn't follow up on his promises. Due to his lack of responsiveness, I wasn't even able to set up a time to view a property that had multiple unites available. He also doesn't seem to know what is happening with his properties - every update was "I think..." or "maybe" it was very inefficient and left much room for improvement. The worst part of our experience is that on the last call when I asked for 'confirmation' because he wasn't sure, he hung up on me. Very unprofessional and it's probably for the better that I am not going to be renting with them. It's also funny because he is the head of human resources, but that's seemingly what you get when working with this company. To note, Haley was very nice on the phone and at least tried to help get an answer for me. read more