Eyes of the Marina is the most incompetently run, not just optometry business, but business period,…read moreI have ever encountered. I went there because I thought with my new EyeMed membership, I would get a good deal on some new glasses. Things started out bad and went downhill from there. I showed up for my appointment to find that they had no record of it, despite that I used the online system they insisted on and received a text telling me the exact day and time to come down. They apologized and eventually saw me anyway. Things continued in this vein, as the office staff was unable to figure out how to use one of the pre-checkup machines, and after 5 attempts which caused me some discomfort, ended up using a different machine. Not sure why they didn't use the machine they knew how to use in the first place. Again, the doctor himself and the checkup all went fine. But once things got back in the office staff's hands, more trouble. About a week later, I got a call saying my contact lenses, which I had also ordered, were ready. I trekked down there only to find that no, there was a mistake, they're not ready, come back next week. I came back the following week, and after taking a while to find them, the woman who was helping me showed up with a bag of about 8 contacts. "Are these all mine, or different prescriptions for me to try out?" She looked through the bag, then just grabbed half of the contacts, took them out, handed me back the bag and said "these are yours." What? Then she asked if I needed any saline solution or a case. I said yes, since I hadn't had contacts in years and didn't have any of that stuff. After making me wait another 20 minutes she came back and said "yeah, sorry, we don't have any of that." Meanwhile, weeks went by with no glasses. Finally I called and they said, "they're here, come in at the end of the day and pick them up." I came down, no glasses. Come back next week. I come back the next week, they first start trying to put my lenses into my frames when I arrive. After 30 minutes to an hour they explain "sorry, they cut the lenses too thin, we can't get them into the frames." We'll call you when they're ready. Couple more weeks go by. I call. "They'll be ready next Thursday. We'll text you." Thursday comes and goes, no text. Another week goes by. I call. "They're not here yet, but I put a rush order on (ha!) and they should be in any day. No text, so I call the following week. "They're here, our person is going to put them in the lenses first thing tomorrow, we'll text you." No text. I call the next day. Again, "you're first on the list, they'll be ready tomorrow." After three days of being "first on the list," I finally got my glasses, which are fine, but far from a perfect fit. On top of all this, not only were they not cheaper than my normal optometrist, they were nearly twice as expensive! Never, ever going back here.

I went into Eyes of the Marina today because I am shopping for new sunglasses and it's right across…read morethe street from me. There was a great selection of glasses and I was warmly welcomed by Kat. I'm going to go back and purchase glasses from this store. Kat was very helpful and she even fixed my Ray Bans for me that were a little bit loose. I really recommend this store for the excellent customer serice and selection.

Had my annual checkup here for the first time! Dr. Kayla was super sweet to work with & answered…read moreall of my questions. Appointment was efficient & was done within 30 minutes. Haven't experienced getting new frames/contacts here yet.

The best optometrist Dr Kayla and team work here! They are so good, I travel from Palm Springs for…read moremy exams and prescription lens needs. They have a great selection of beautiful frames also. My little grandchildren who live in LA will be going to Dr Kayla for their eye exams - that's for sure!

Amazing and all aspects. Absolutely love this place. They are very communicative, honest and…read morewonderful.

I needed repairs to two pairs of prescription glasses and walked into Modo since it was the closest…read moreoptometry shop to my house. They kindly agreed to the the repairs, even though they didn't know me. When I asked how much I owed them, the gentleman smiled and said no charge. So nice! It's a pleasure to give them a positive review to mirror the positive experience I had!

All 5s for me. Everything the reviews say on average is 100% accurate…read more 1. Excellent care, super thorough, patient, moves quick but is also high quality with the preciseness and will go back and make sure you are sure when asking what you can or cannot read and checking for astigmatism, near vs far sightedness, etc. 2. Office staff was great. They went above and beyond helping me to check previous glass prescriptions etc. And I got my prescription and was able to go order new lenses for my existing frames also from Costco. Can't say enough about Dr Nishida! He rocks!

I've been seeing Dr. Doug for over 10+ years now. Appointments are always very quick. Definitely…read moreone of my favorite providers all around as he has great bedside manner and explains things very clearly for patients to understand. I'm glad he is still in the neighborhood.

As Usual, Super Steve & Dr Sarah Ito, provided Excellent Vision Care. Including with my more-often…read moreAge-related changing Vision. And their Patience with any Adustment requests. I have been a Patient of Dr Ito's since she bought OP Optometry in SM in 2002. Ive remained a Patient of hers even after having moved to WLA. Yay for Skill & Compassion.

Excellent service, friendly knowable efferent staff, pleasant environment . Great selection of…read moreeyewear.

Staff were extremely friendly and helpful and the doctor was fantastic. They helped me save on a…read moreyears long supply of contacts and the contacts arrived very quickly. I'll definitely be back next year.

Initial Review 3/5 -…read more Docs are great - professional, thorough, on time. The sales staff? I flat out told the guy I wanted the same glasses - classic Ray Ban Wayfarers in matte black - I already had and they made for me a couple years earlier. He said they no longer made them in matte black. So I asked for them in glossy. He spent another 20 minutes digging around and said they no longer made those either. Now, this set my spider sense off because Ray Ban not making classic Wayfarers is like McDonald's no longer serving hamburgers. So I politely say I'll look around and get back to them. I leave, spend two minutes on the Ray Ban website, and find the exact glasses I was asking for. I call the office back, get another sales rep, and tell him I was just in and wanted to order these glasses. He finds them instantly - same number that was on the glasses I showed the original rep. The new guy tells me I'll have to work with the original salesman - the guy who didn't really know what he was doing - and I'm kinda like "Do I have to?" He politely chuckles and assures me I'll hear back from the other guy within the day. Two days later and I never heard a peep. Get your eyes checked there but buy your glasses elsewhere. I practically spoon fed the guy a sale and couldn't even a call back. Disappointing. Updated Review 4/5 - I was contacted by Dr. Zelaya less than 24 hours after posting this review to make this situation right. I was given a quote for the order, clear communication, and assured that the consumer service issue would be addressed with the staff. I decided to order my third pair of glasses through their office.

I needed some help with my glasses and dropped in. Dr.Letty is fantastic and adjusted my glasses,…read morefree of charge. This whole office is beyond sweet and they are Very knowledgeable about what looks hot or not. The glasses selection is top tier - it's a hidden gem in westwood.

This is a posh optometrist. The service is outstanding. They have a very good selection of designer…read moreframes. They offer basic repairs and they are kid friendly. I really can't say enough good things about this place. They seem to be a tad more expensive than larger chain stores but for me it was totally worth it. I have a very complex eye issue that goes beyond astigmatism. Also, they are open Saturday and take my insurance so it was win-win. I've been back a few times and it's always the same. Consistently friendly and thorough. The chief optometrist there, Dr. C., is a lovely person.

Dr Cheng is an amazing doctor, she is truly a great practitioner and we will be driving up from…read moreOrange County to continue our care.

If you need corrective lenses or new frames, look no further than Bliss Optometry. Dr. Tina Cheng…read moreOD was wonderful--extremely professional, polite, and attentive to what I needed. The office has such a welcoming atmosphere, and they made the entire process easy and stress-free. I highly recommend them!