I visited this urgent care because I was experiencing severe pain and needed medical attention…read more Unfortunately, my experience was very disappointing. The doctor seemed rushed and did not take the time to listen to my concerns or fully understand what I was experiencing. His bedside manner was not friendly, and I felt dismissed during the visit. After a brief examination, he prescribed two medications. However, when I arrived at the pharmacy, I discovered that only one prescription had been sent, and the other had been forgotten. This caused additional frustration and delayed my treatment. When patients come to urgent care, especially when they are in significant pain, they deserve to feel heard, respected, and cared for. Sadly, that was not my experience here.

In the last ten years I have been here several times for different reasons and I always receive…read moreexcellent care. The doctors are excellent and knowledgeable. Usually the wait time is under an hour.

I always have an amazing experience here! There is always such fast service, it is always clean and…read morestaff have been so knowledgeable and nice! I really like that every time I come here there has never been a wait! Other urgent cares are packed, dirty and staff is rude. Here, I simply made my appointment online and come in and they always see me promptly! I love the location and the parking is quick and easy! I'll definitely continue to come back

Very quick service. I am here at Carbon Health on a Sunday for a DOT drug test/physical and the…read moreteam at CH got me out of here in less than an hour! Really glad they're open over the weekends, I wasn't paying attention to some information my future employer sent me and my paperwork for the tests expires the next day if I didn't get here on time or they were not open on Sunday (7/27) my job offer would have been rescinded huge thanks for being here! Thank you Owen!

I brought my son here for some concerning lung sounds after he had been sick a few days and we were…read moreseen fairly quickly. The front desk staff helped me with my online paperwork, the medical assistant who did our intake was very kind, and the PA who checked my son and listened to his lungs was excellent. Very good experience.

I went twice because I wasn't getting better and every time I went I always paid my copay. Then I…read moreget a bill for $671 and then their billing said I owed $30 from my last visit too. I was like it says it's paid online on the app for the $30. They didn't help me at all. Also the wait was horrible. I had an appointment for 5:30 and got there by 5 incase and they didn't see me until 6. There were 5 walk ins who all got seen before I did and I think two walked in after me. Also when I got to the room I could see someone's gauze with blood on the floor. The care here did not help me at all. I had Covid and something wrong with my throat and they could not say what it was. All they gave was cough medicine which aggregated my throat more and they prescribed allergy pills for my throat. I could barely swallow. I thought that was a slap in the face. I will not come back here for "care".

The two doctors are very friendly and good. The PA's too. They take time with you. I really like…read morethem. That's why I still go back. Now, the office staff are unfriendly, no compassion and really, give that office a bad rep. Office seldom follows up, referrals get lost and hard to get an appointment. I'm looking for another PCP. Will miss the drs. & PA. Not the office staff.

Love this doctor's office. Always answers all my questions without rush like many other doctors…read morethat seem like they don't care these doctors do.

I really enjoy having this office as my primary care facility. I have friends who have to wait…read moremonths to see their PCP, but that is never the case here. They are super responsive and i feel like i am on a first name basis after only a few visits! Everyone here is so friendly and not judgmental. My only concern (That has nothing to do with the office) is the there's been some sketchy people hanging around the parking lot/ally. I have been cat called by a group of men when coming to this office twice and had a woman yelling at me another time. Just something to be aware of if you're coming here alone!

This is my MD and is located near home which is a plus. I started getting sick on Wednesday and…read morecalled in but they were totally booked and wasn't accepting even walk ins. The receptionist said I could come in on Friday and I arrived a 8:00 am when they opened. I ended up waiting just over an hour which was what I was quoted and my diagnosis was bronchitis. I ended up getting prescripts for cough medicine and antibiotics. Checks and cash are excepted only for co payments here and I'm glad I made the effort to visit Dr Chen - next visit a physical exam.

I needed to have a procedure done immediately, and all doctor's offices and urgent care facilities…read morewere either booked and/or very expensive. I called into BeWell thinking it was a normal urgent care facility, but turns out it wasn't - it was better! Not only were they the cheapest option, but it was the most pleasant experience I have ever had at a medical facility. I spoke with Herman on the phone, and even though they were booked for the day, I could tell he heard the discomfort in my voice and went the extra mile to figure out a slot for me to come in. The sign up and check in processes were high tech, quick, and smooth - using an iPad rather than the old pen and paper method. My procedure was done by Herman and supervised by Lucy, and throughout the entire process, both of them were so gentle - constantly asking how I was feeling, and were extremely thorough. I typically feel like I'm just a number and being rushed at other facility, but here, I felt they actually cared about my wellbeing... I suppose it fits their name (BeWell!). I have nothing by high praises for this establishment, and hope that many others could experience the high quality services they offer. Thank you both, Herman and Lucy, so so much for that day. I know you could tell that I was in a lot of discomfort and was very apprehensive - you two are truly exceptional, not only at your jobs, but as human beings, and we all appreciate you!

Visited the facility today to have my son checked on for a virus. Our pediatrician was booked for…read morethe day and only had an opening in the late afternoon. Didn't want to wait that long, so we came here instead. Overall service was good, staff was courteous. My biggest complaint is that the appointment felt rushed. I believe there was only 1 doctor on staff which made our consultation shorter. Tip: if you go in have questions ready for the doctor to ease any concerns you may have.

unprofessional don't bother checking in early they never see you at your appointment time. Dr…read more communication skills needs improvement expect a call to reschedule your appointment due to Dr not being in office at times I was called to reschedule my appointment due to the dr not being in office I had no option but to change my appointment .. I arrived at 9:33 my appointment is at 9:45 i got called into see the Dr at 10:45 Also expect to stand and wait due to no seating available

Got to my appointment only to see a sign on the door that says the office is closed today. Called…read morethe scheduling department why they didn't let me know and got a rude and sarcastic representative on the other line. I don't recommend. Changing PCP

This clinic is a fraud - the nurse practitioner Deanna Noll still wanted to see me a charge me a…read more$100 just for a consultation even though I specifically asked that I only wanted the tirzepatide by itself. She refused to show me the bottle from where they draw the medication. Finally after me insisting on seeing the bottle, it turns out the tirzepatide was mixed with glycine and VitB12. She intentionally misled me and was negligent . She was so entitled and rude . When I asked for a refund because she should have informed me at the very beginning upon my request that she cannot provide the service I am requesting, she still ignorantly chose to proceed just to make an extra $100 for herself.

Have been coming to this clinic for a couple of years. I go here for all my medical needs. The…read morequality of care is really great, they are always thorough and making sure all my needs are met. The office atmosphere is very kind and helpful. They are quick to check you in and extremely polite. The Dr. takes care of me and does all my checkups.