The staff in this store is throughout just super friendly and always helpful. They are always…read moreavailable to answer questions and help out where they can. I buy all my supplies here and always will. Thank you for helping me with all my above-ground pool issues in Garrison!

I have been purchasing Pools, hot tubs from Orange County family in Mohegan Lake. Since…read more2001.Vincent and his staff always went above and beyond the need to help me with any questions and purchases. They have always treated me like family . They have the Best prices , and high quality products , aside from a professional nature . I highly recommend. Orange County Pools of Mohegan Lake for any of your aquatic needs .

DO NOT BUY ANYTHING FROM THIS COMPANY!!!! THEY DO NOT STAND BY THEIR PRODUCTS!!…read more We had nothing but problems with the $10,000 tub. The service manager is nothing but a money grabber. Wants to charge for warranties parts.

I had them over to my pool twice to get it working. at each…read moreservice call, they just looked at it and told me the problem. They did not stretch one bone to work. i paid a total of $400 for doing absolutely nothing. First, my son watched some YouTube videos to get it fixed, then I ended up with a different pool company.

Keith took care of my heater problem in a good period of time…read more He was professional and courteous.

Excellent dwaler for Caldera Spas. I appreciate excellent…read moreservice from JD and cew, and their pricing was very fair.

Everything went well. Lots of parking. Plenty of options. Very knowledgeable owner and workers.read more

I am not joking when I say that I called nearly a dozen different pool and spa companies to repair…read moremy leaking hot tub. Pacific Pool & Spa was the only company who was actually able to come out and repair my spa. Many companies simply do not repair tubs and only open or winterize at the beginning/end of the season. Other places would only repair a tub that they specifically sold you. Some would not come because I didn't know the brand of my tub (it's an older spa and it came with my home). I was so happy when Pacific Pool & Spa said they would be able to help me. My hot tub was leaking badly (imagine a 400/500 gallon tub leaking out in about 45 minutes). I was worried how extensive the damage was and how much the repairs would be. I sent some photos of the spa to Julie and Roy and they assured me that not only would they get the job done, but also that most likely the issue was not a major problem. Because of their busy schedule, I had to wait ~6-8 weeks before their team was able to come to my home, but it was totally worth it. Once the men arrived it only took them about an hour to find the problem (a seriously cracked elbow joint) and then another hour to repair the issue and put the panels back on the tub. A few hundred dollars later and my tub is good as new and ready for the summer! Big thanks to Julie and Roy for helping me out. I hope we won't have any more issues in the future, but if we do I will know where to turn!

This family owned business is wonderful. They have provided us with a glistening clean sparkling…read morepool having taken it from a neglected green slimy vile smelly mess of a pool when we bought the house and turned it into a wonderful clean sparkling pool in record time. This whole summer has been great because of the pool. We love how this family owned fixture in the neighborhood cares for their clients and always sends someone out if we need them. We are hiring them to renovate our pool and install a separate hot tub. We are lucky to have them Nearby!

My interaction with them was as a potential new customer. Note that they are fully committed and…read morewill not take on new customers. My review is reflective of their communication as they did not call me back to notify me they are too busy to service our home.

Awful customer service, no response to messages, and missed appointments. Would not recommend.read more

From the owner: If you are in the market for a dependable swimming pool contractor, hire your region's finest. We…read morehave been maintaining, repairing and designing pools for over 22 years. Our industrious professionals are fully capable of undertaking any volume of work that is assigned to them. Precision Pool and Aquatics, LLC in New Milford, CT is licensed and insured for your full protection. A few of the many services we offer include pool repair and pool renovation services. We understand your hope for a complete redesign, so let us make it happen. We are also skilled in pool maintenance, hot tub services, and pool building. You will immediately notice our unfailing loyalty and trusted expertise the moment you meet us. To inquire about our pool design service, please call Precision Pool and Aquatics, LLC in New Milford, CT at 203-998-6399. We will be thrilled to compute a free estimate for you or to explain how our pool maintenance and renovation services have saved homeowners money.

Customer service manager needs an attitude adjustment. He's rude and his behavior shouldn't reflect…read moreon the rest of the staff. I don't want to get too much into what happened, but let's just say I felt less than a valued customer.

not reputable. duplicate charge for service and cancel service when questioned calls remain…read moreunanswered

I had neglected my pool closing last season, and had a cracked skimmer and a green pool full of…read moreleaves. I have an old wood-walled pool that has seen better days so the skimmer install was tricky. Omar and Ben came and did a great job working around the issue and installing a new leak free skimmer. Once I was able to fill the pool and get the pump working I was looking at what looked like a green swamp. However, the very knowledgeable Lisa in the water testing department recommended a 3 day regimen of chemicals which, remarkably, had the pool more or less clean in three days. Honestly, I would never have believed it. She understands the chemistry and was spot on with the solution. Of course if I'd closed the pool properly last season...lol, but I didn't, and thanks to Lisa, and Ben and Omar I am up and running before June 1st. Thanks Royal Pools!

Ty Mr Mike for demonstrating the parts to my pool filter and hiw To fix it. Tha l you for your…read morekindness and yes I left with confidence and ready to start my pool. 5 stars! Ty

Can't rave enough about this place. We got our Caldera Seychelles hot tub from here after doing a…read morewet test - fits six people, has a recliner, and such a powerful foot-massage jet right in the middle. We've had the hot tub now for two years, use it weekly, and are completely obsessed. It's the most soothing way to start and end the day. We also got their monthly valet service cause there's no playin around with a hot tub, and they do a bang-up job every time. It's so clean and they're so reliable, texting the day before that they're coming by. Even the smell of the hot tub after they clean it is heavenly! It's like having a top-notch spa resort experience, right in your backyard. 5 stars!!!!

I have had my hot tub for 5 years and it is wonderful!! Got to try it out in the showroom…read moreI do the monthly service and they do a perfect job. Thank you guys Great service, selection and value

Mark provided excellent service and recommendations when opening the spa. He provided a thorough…read morecleaning service and his prices were beyond reasonable. Highly recommend

Amazing. Not only cleaned our new in ground pool but also explained the pool and the functionality…read morethat our contractor had failed to do.