I feel so bad for everyone who works here and for the customers who come in…read more They're constantly short staffed, the staff that is there, is visibly stressed the eff out due to the lack of staffing. There's virtually no employees on the floor to help so, myself and multiple other customers have to stand in line to ask our simple little questions that stress management out. I mean straight up stressed out, sweating, heavy breathing, like they're having an anxiety attack. This is all corporates fault really. Understaffing their stores is not helpful to anyone. I used to work at a big name art supply store, we were always fully staffed. The days we weren't, were a nightmare. Michaels needs to do better by their employees. I bought a bunch of yarn and to be honest, I'm just going to return it. I don't feel it's worth it to shop here anymore. I don't want my money going towards a corporate entity that obviously doesnt care about its employees or its customers. Customer service starts with content employees. Come on Michaels. Do better.

I usually visit Michael's store during holiday times. This store has a variety selection of items…read moresuch as frames, sewing merchandise, knitting merchandise. This store usually has great sales on the seasonal items. Depending on the time you visit this store has 40% to 50% sale. The merchandise is reasonably priced and can be cheaper compared to similar stores. Recently, they have added self checkouts. They have cashiers helping too, but it's mostly self check out. Employees are nice and friendly. No complaints about the customer service. For parking, this location has plenty of parking space shared with other stores.

Stumble upon this store and its name wasn't even obvious. It looks like a treasure hunt, so to kill…read moretime, we went in. What luck we got! When we entered the main room, Mr Tiger greeted us. He said he's descended from Spanish and Italian, so his last name is Tigere, means Tiger. He's really friendly and chatty about the over 100 countries he's been to, the culture and the conversation spans to rocks of all forms including dinosaurs poops and crocodile teeth. It was very interesting and time flies talking to him. The rocks in the store prices 30,40,50+ bucks but there's no pressure from buying. The store covers old comics to rocks of all forms to small cultural artifacts of all kinds. It's worth spending time there but I felt like without Mr Tiger telling you the stories and explanations, it's a lot less interesting. He said he's there into the nights, so the ideal time to visit is probably late afternoon into the evening.

I felt like I just met the real life Indiana Jones. The owner Tiger is a real life archaeologist…read more The shop had an array of trinkets, gadgets, relics, treasures, etc from all over the world. An abosutely amazing find. The building has a few rooms, gatheting items of all sorts left behind. Each piece has a story that Tiger will surely tell. The hours are a little iffy. If he is open go inside. This is defiently one of my favorite new shops.

Banned from Buying After Their Own Product Broke in 18 Days…read more Bought a sewing machine for my elderly mom--when it broke after 18 days, the manager refused to help and told us to shop elsewhere. It'll be a very long time before I ever set foot in another Michael's--especially the one in Glendale, CA. Let's face it: good customer service is rare these days. I read plenty of negative reviews about this store's self-checkout mess and lack of help before writing this. My main issue, though, is poor management. I recently bought a sewing machine for my elderly mother, a lifelong seamstress who just needed a reliable, basic model. The sewing section was literally a wall of product cards--no demos, no displays, and no one available to explain anything. You grab a ticket and bring it to the register, but a ticket doesn't mean it's in stock. Behind the self-checkout counter sat a random stack of damaged boxes. The kind attendant confirmed our chosen model was out of stock, so we settled for a smaller Singer and took it home. It turned out to be tiny--almost toy-like. So we returned it (receipt in hand) to exchange for a larger, pricier one. Enter "Manager" Nagila. She curtly told me that Michael's "does not allow sewing machine returns if you simply don't like it." She called it "store policy" but couldn't explain why. Whether that rule truly exists or not, her attitude was cold and dismissive. I explained we weren't returning it out of preference--we just wanted to upgrade to a better, more expensive machine. Only then did she reluctantly process the return, warning she'd "allow it this one time" but "not again." It felt less like customer service and more like being scolded for trying to do business there. Fast-forward 18 days: my mom's mid-project when the new machine fails completely--error codes C4 (bobbin issue) and E6 (motor failure). We went back, receipt in hand. Nagila immediately refused to help, wouldn't even inspect the machine, and told us to "just go somewhere else." She processed a refund and said we were no longer allowed to purchase sewing machines at that store. When I asked her name, she mumbled it under her mask and snapped, "I don't have to give you my name!" before storming off. One of the regular employees--the same kind woman who helped us before--apologized and admitted her manager was in the wrong. Michael's Corporate: This is how you lose loyal customers. Managers like Nagila are running your stores into the ground.

All Michaels are subpar overpriced stores (even with coupons) but this one is even worse than that…read more Only self check out and the "cashier" had attitude when I needed help using my coupon. Never again.

I love how clean & open the space of the studio is so there's no sense of being crowded as you…read morework; there's a separate area for students to take classes and a member work space. It's been a professional & creative place to work, and the other ppl who are members are all friendly and willing to talk shop! Lovely owners, too, one of whom I met at a festive lil' halloween pumpkin contest & party last fall.

Such a great place to create, and make your imagination come to life. They even have an in house…read morecoffee shop!

Silpak may not be a known destination, but it's an excellent resource for resin supplies and…read morecasting materials. Their prices are significantly lower than those of most traditional art stores, and the staff is incredibly knowledgeable and helpful. I was impressed with both the selection and the expertise available there, and I expect I'll be shopping there much more often in the future.

Silpak has been my "go‐to" place for decades now. And now they're new location just off thev5…read morefreeway in Burbank makes it even easier and more convenient for me to shop. All my casting and moldmaking needs are here in one place. A staple in the F/X industry for years and years.

Disappointed.... Big…read morebox retailers are always looking for ways to reduce overhead. It's a business. The global economic hi jinx that this administration is putting us in makes it hard to pass real savings on to the consumer. Decreasing the ability for staff to service in store guests can not be the answer. Today I was in store and noticed that an item I have been stalking had been marked down. I used the scanner to confirm and it rang up a different price. I walked the entire women's section 2 times. I walked through the 'dressing rooms' that are always closed and used as a storage area twice. There were no sales associates on the floor. I asked a custodial associate about calling someone for help and he kindly let me know that they are not supposed to do that. I walked through the shoes and accessories department and there was not one associate in sight. I tried to look for a mirror to see if I could just make a buying decision without trying the items on. I had to go to the home - mirrors section just to look at the items I was interested in buying. I finally went to the front of the store and saw two people standing watching the registers. I asked one of the individuals for help in ladies, and received a , 'For what?'. I blinked a few times. I think I understood what she was asking, but that was definitely not how you professionally ask that question. After all that the wrong signage was posted. The associate helped me, but I'm not sure if they were happy about it. I ended up having to buy 2 different sizes because I had no way to really determine which size would fit. Now I have to return one of the items. Positive - The Free Assembly / Scoop buyers/designers have leveled up the options in a major way, but who wants to play a guessing game with sizing with a higher price point item. The racks have been fairly full for over a month with these items. Maybe if people could try on items they would purchase more. I'm just waiting for markdowns as this point. Do better Walmart.

Store manager : Walmart Burbank super center I was given…read moreBest customer service by J.J. ( Jay J. ( back store Mgr) he went above & beyond to help me took effort found the items I needed he makes sure you're getting the best customer service, and ensured everything went well my purchase, every step of the way, thank you very much - very polite & professional he said it was his job to give all customers good customer service , he takes pride in his job thank you J.J . much appreciate everything. .also...Nathan in bakery always very helpful in answering the phone to help a customer, he does answer the phone and gladly helps customers ASAP & is polite listens to what you need help with to get you the right service thank you very much...also ... Ashley in the online order department , is amazing, takes pride in customer service & gives Best customer service in online dept asap, she's proficient & professional & knows her Job well , made sure all goes well w your order+ gladly goes above & beyond to ensure you get your delivery asap w no issues thank you very much Ashley appreciate everything , ..also.. Edl was very helpful as well in this area , .. also..Lawrence pleasantly delivers w a smile & gives a good delivery experience thank you!

I totally amazing shop! I was completely blown away, not only with the great customer service by…read moreAaron, and the knowledge, but the massive variety of different types of foam, densities, sizes, and custom options for reupholstering anything, or creating anything. Such a valuable and much needed shop, and very personable! Apparently family owned for 60 years, and I hope they continue going strong! Will definitely shop there again! They even said they pick up things that you might need to be reupholstered, obviously for a fee, and then redeliver. They even have fabrics! Great selection of all kinds of projects that can be done with this amazing shop!

The people at Foam Mart have everything you could possibly need in foam, fabric, custom work, and…read morecourtesy. Aaron waited on my wife and I, and helped us decide between several options and prices for re-doing the smashed-down feather cushions for our sofa. He gave us printed estimates for each option, then the turn-around estimate for the option we decided on. He had the measurements done in minutes to create the estimate prices (which turned out to be exactly what we paid). He really knows what he is doing, and is just an excellent person to see for anything you might need from Foam Mart. Lee, also helped us on one of our stops, and he too, was very cordial and knowledgeable. This is an amazing business/warehouse of any type of foam or foam related material you could ever need, with employees that are courteous, efficient, and that really know their business. Very impressed, and the cushions worked out beautifully.

What can I say ... Burbank is a Halloween town, so much so that most of the stores stay open year…read moreround. "Spirit Halloween" moved to this mega-sized location (was it the Bed Bath & Beyond? the Sears? no one seems to know) right by World Market in the mall. Tons of free parking. Get ready for some eye-popping animatronic displays and everything you could possibly need for home or costumery. They even had the exact socks my friend needed for her Velma look. Staff is pulled every-which-way but super friendly when you flag somebody down. The costume selection is scary-good. Prices are a bit frightening as well, but this is not Temu or Daiso second rate stuff -- it's the real deal. As Nicole would say, Halloween purchases feel perfect and powerful. Because here, they are.

Get ready to be scared. lol…read more If you're one of those people who likes to dress up for Halloween, this store is for you. They have a variety of costumes. They also have a variety of Halloween decorations. Most of the costumes were reasonably priced. The Halloween decorations were really nice and there were couple of them which were really scary. lol For service, the staff were nice and friendly. They were greeting the customers and helping them find items. This store is located where Bed and Beyond store used be. It is located on the first level of Burbank mall.