Disappointed.... Big box retailers are always looking for ways to reduce overhead. It's a business. The global economic hi jinx that this administration is putting us in makes it hard to pass real savings on to the consumer. Decreasing the ability for staff to service in store guests can not be the answer. Today I was in store and noticed that an item I have been stalking had been marked down. I used the scanner to confirm and it rang up a different price. I walked the entire women's section 2 times. I walked through the 'dressing rooms' that are always closed and used as a storage area twice. There were no sales associates on the floor. I asked a custodial associate about calling someone for help and he kindly let me know that they are not supposed to do that. I walked through the shoes and accessories department and there was not one associate in sight. I tried to look for a mirror to see if I could just make a buying decision without trying the items on. I had to go to the home - mirrors section just to look at the items I was interested in buying. I finally went to the front of the store and saw two people standing watching the registers. I asked one of the individuals for help in ladies, and received a , 'For what?'. I blinked a few times. I think I understood what she was asking, but that was definitely not how you professionally ask that question. After all that the wrong signage was posted. The associate helped me, but I'm not sure if they were happy about it. I ended up having to buy 2 different sizes because I had no way to really determine which size would fit. Now I have to return one of the items. Positive - The Free Assembly / Scoop buyers/designers have leveled up the options in a major way, but who wants to play a guessing game with sizing with a higher price point item. The racks have been fairly full for over a month with these items. Maybe if people could try on items they would purchase more. I'm just waiting for markdowns as this point. Do better Walmart. read more

I had a bizarre experience at the customer service counter when requesting a return. The item was new with tags attached, and I informed the cashier (OP: 006337) that I didn't have my receipt. I input my credit card into the card reader but the transaction was unable to be located. And then the cashier...just stood there. She didn't say the item wasn't in the store's inventory, didn't say the refund couldn't be processed, didn't send me on my way to wait on another customer...didn't say a thing. I was confused, as I've lost or thrown away receipts before and whatever cashier waited on me would at least offer to give store credit. A part of me wondered how long she would've remained silent had I not said anything but I had other things to do so I asked for store credit. And just like that, she processed my refund. Was that so hard to do? WEIRD. read more

Store manager : Walmart Burbank super center I was given Best customer service by J.J. ( Jay J. ( back store Mgr) he went above & beyond to help me took effort found the items I needed he makes sure you're getting the best customer service, and ensured everything went well my purchase, every step of the way, thank you very much - very polite & professional he said it was his job to give all customers good customer service , he takes pride in his job thank you J.J . much appreciate everything. .also...Nathan in bakery always very helpful in answering the phone to help a customer, he does answer the phone and gladly helps customers ASAP & is polite listens to what you need help with to get you the right service thank you very much...also ... Ashley in the online order department , is amazing, takes pride in customer service & gives Best customer service in online dept asap, she's proficient & professional & knows her Job well , made sure all goes well w your order+ gladly goes above & beyond to ensure you get your delivery asap w no issues thank you very much Ashley appreciate everything , ..also.. Edl was very helpful as well in this area , .. also..Lawrence pleasantly delivers w a smile & gives a good delivery experience thank you! read more

Our local Walmart is, unfortunately, a bit of a hot mess. This parking lot itself has a myriad of problems, between being almost constantly full, to being an active hazard - try entering or exiting by car from the entrance nearest the building, and you will nearly collide with people and other cars, and find it impossible to approach. There is almost always a broken down car or two in the parking lot as well...anyway. The lines are usually super long to check out, and the last time I went, we came in near to closing and were basically forced out and yelled at roughly 1 minute past the normal closing time to leave. Look-I get it...Walmart is a busy place, and to be fair, this place often has some solid deals, particularly on prepackaged stuff, and that's why I come. But I dread coming in and I wish they could do something about it. read more

Never coming back here. Did a pick up order and when I got home 3 items are missing tired to figure it out on my phone but it only has a return option to click on. Tried to chat with someone but it's all AI and I was getting no where with that. read more

It was a busy afternoon late Saturday, but I came to find transmission fluid for my vehicle. This particular brand is hard to come across in person, so I saw that Walmart carries it. Upon arrival, the store was packed, people doing their shopping,etc. It's been a while since I stepped into a Walmart; I avoid crowds lol. I prefer curb side pick up. Anyways I found a few last bottles in ounces of the type of fluid I need for my vehicle. I didn't see a self check out but there were a few registers open so that's how I checked out. Parking lot can get crazy and sure enough, it was that day. read more

See all

They need a better system at this location. I come here multiple times a week and they are FOREVER STOCKING IN EACH AISLE. It's ridiculous at this point. You can't shop peacefully because it always feels like you're there after hours. It's a rat race in there specifically because of the workers. There's always some kind of stocking cart in each aisle blocking the products. There's not a single day where they aren't stocking. It's unorganized. Do better. read more

Alexis is the best! Someone please give this young man a raise. We got Walmart pick up tonight, but half the items weren't ours. As Alexis was coming back from another delivery I asked is he could help us and he promptly got right to it. He helped us organize the items that weren't ours and then he took pictures of what items of my order we didn't get. We were missing 11 items. He somehow found every single item we were missing in lightning speed and helped us put them in bags and in our car. I sure hope he sees this and that his boss does too! Thank you for the top notch service, Alexis! read more

Walmart Supercenter - Pickup time! - Department Stores Near Me - Burbank, California

We needed some snacks for the road trip back to Vegas. Found a Walmart close to us in Glendale. Got some snacks and drinks for the drive home the next day. It was organized and clean inside. No complaints here. Thanks Walmart! read more

this Walmart supermarket is a very busy big store, but love that is always well stocked. You can literally find anything here. The prices are always right. came here in search for a birthday gift and i was happy i was able to find the perfect gift. i did self check out it was so easy and no wait time. read more

Walmart Supercenter - Walmart - Department Stores Near Me - Burbank, California

This is one of my favorite Walmarts to visit. They usually have the products that I need. There is plenty of parking which is shared with a huge shopping center and there are plenty of carts available to use. The prices were really good here on my last visit. I got some of my specialty items for a lower price than I was expecting so that was a nice surprise. The store is pretty clean and there is a vast selection of items for whatever it is you're looking for. The lines can be long or short depending on what day you go, but the cashiers are always kind. read more

See all

Newer location with plenty of parking. The checkout lines were not too busy at all, and the store was well stocked. Always ideal for a one stop shop and stocking up on the cheap. read more

I had a very disappointing experience at the Walmart on Victory Blvd. in Burbank. I attempted to purchase several No Boundaries tank tops from a display clearly marked $2.00 each. There was no sign indicating a purchase limit and no notice that only certain colors were included in the sale. At checkout, I was told by staff and management that I could only purchase one shirt at the sale price and would have to pay full price for the rest. While discussing the issue, employees began removing the sale sign and would not honor the advertised price. To make sure I understood correctly, I went to another Walmart location the same day and was able to purchase multiple shirts at the advertised sale price without any problem. As a senior on a limited income, I found this experience frustrating and unfair. I had to spend extra time and gas driving to another store because the advertised sale was not honored. I hope management reviews this situation and provides better consistency and customer service in the future. read more

The worst Walmart I ever been to. Would give zero stars if I could! Always overcrowded, staff is rude and unprofessional. Now they literally count every item in your cart before let you go to self-checkout, so even if you clearly have less than 15 items you still got to wait before associate finish count and let you use self-checkout. So basically they do their best to provide slowest service in one of the busiest Walmarts in SoCal. Same plaza got Target with less customers and friendly staff who won't be acting like they own the store. read more

Walmart Supercenter - Entrance - Department Stores Near Me - Burbank, California

Black and Latina female cashiers I and my mother in law received yesterday were EXTREMELY rude. Went around 3pm yesterday and both had foul attitudes like they did not want to be there. The Latina cashier (name started with an S) tossed the bag at me after I said I needed one so I can pack my own bags meanwhile other cashiers were packing their customer's stuff? Then the black cashier was moving extremely slow and speaking poorly to customers... prompting my mother in law to leave her items and the store because the customer service was that horrible.... Please train your workers on how to speak to customers and to NOT SINGLE them out. Or maybe don't hire ppl who clearly hate their job and make it the customers' problem read more

The super centers are always worth checking out because it's huge and so much to see. However, every time we visit, we never find what we need, due to stock. That's just part of how it is with being a collector lol. Burbank is a popular city so being a bit of a drive out, we're always unlucky with finds. Still a great Walmart though! Just like others, they have a ton of stuff. This one feels a bit darker inside than most, idk if the lighting is just weird or what. This one is always heavily decorated with the seasonal themes though which is really cool to see! Big parking lot but suuuuper busy. Sometimes you have to park really far because of how busy it gets. Came by today since it showed they had stock of the Harry Potter Cuff Cuties online but ofc didn't find a single one when we visited. Idk what causes this but it gets frustrating coming all the way here for nothing. IG: @ammysalamii read more

See all

I use Walmart + and pay annually I placed and pursed yesterday at 6am It is NOW the next day and has been delayed since then. No one gives an update . No one is explaining anything and they won't answer their phones . And canceling is annoying because they take forever with returns. I'm not gonna rebuy something that may get delayed again and then they have my money. I'm going to cancel Walmart plus read more

Walmart Supercenter - Department Stores Near Me - Burbank, California

Went with my husband we usually have our cashier but he wasn't there so we went with this older white lady with glasses and botched pony tail who thought it was ok to drop our vegetables pick them up and place them right back into the bag. We had to tell her not to put them back in the bag (how unsanitary) I use have sympathy for these front line people but now they just think they can take advantage of your kindness and get a pass when they make mistakes so you have to let them know it's not ok. She didn't seem to care seems like she was just thinking about her next smoke break. Not ok!! We will not go to her next time she was a mess. read more

Walmart Supercenter - Department Stores Near Me - Burbank, California

Fire Hal, the store manager. He has absolutely no people skills. My wife and I just made our purchases from this store. As we were exiting, Hal was standing in the middle of the exit doorway. He looked furious, as he was reprimanding an employee. A manager should never reprimand employees in front of customers, let alone in the doorway of the store exit. My wife had said "Excuse me" to get his attention. Hal turned around and threw her a dirty look. He took only one small step aside but was still standing in front of our shopping cart. I asked him if he was really going to stay standing in the doorway. His response: "Go all the way around!" But we couldn't because there were too many read more

Walmart Supercenter - This is a picture of an evil Store Manager named Hal. He souls be fired, or denied from his position. - Department Stores Near Me - Burbank, California

I hate that this is the closest Walmart to me because every single time I shop here, whether through delivery or in person, there is always an issue. I've been a Walmart+ member for years and had great experiences before moving to this area. Once I started ordering from the Burbank location, it seemed like every delivery came with missing items, damaged products, expired food, or poor-quality substitutions. I initially thought the problem was the delivery drivers, so I upgraded to Walmart+ InHome, which is supposed to have store associates shop and deliver your order. Somehow, the experience got even worse. The same issues continued, and despite paying extra for the InHome service, not once did they actually deliver inside my home. They simply left everything on my doorstep. The additional cost ended up feeling like a complete waste of money. The final straw was a dress I purchased from another Walmart while visiting family about two hours away. The store forgot to remove the security sensor at checkout. I brought the dress, along with proof of purchase, to the Burbank location expecting a quick and simple fix. Instead, I was told they couldn't help because the item wasn't "in their system." When I became frustrated and said I would just return the dress, they initially claimed they couldn't do that either because the item wasn't in their system. Then, after scanning the return I had already created, suddenly the item appeared in the system and they were willing to process a return. So rather than simply removing a security tag from an item I had clearly purchased and had proof of purchase for, they were willing to take back the entire item. That experience made absolutely no sense and was incredibly frustrating. At this point, I have lost confidence in this location's customer service, delivery operations, and overall shopping experience. I will never shop this location again read more

I shop at Walmart via Instacart pretty much every other week; they have my favorite sodas Dr Pepper zero vanilla, so I get them to bring me a few cases at a time! Also, their prices are fairly reasonable and they have a variety of items I find there read more

No way Jose. Advoid at all cost. Especially advoid trying to park here. This is exactly what nightmares are made of. They have charging ports here. However the lines get backed up and multiple parking spots are blocked. If you are unfortunate to get blocked in, good luck. If you make it inside the lines to check out are insane. Including self check out. Pay no attention to 15 items or less. Its cleary not enforced. The money sevices here is often down so forget about getting money orders. On a positive note. This is a super center. They sell everything. From food to homegoods to toys. They have it all. Not really a fan. read more

Rowena was so excited to tell me about the plants I purchased. Dhafir has a calm demeanor and got the job done at the register. He was patient with me because I couldn't use tap since Walmart doesn't allow tap. Anyhoo this Walmart was pretty amazing lol read more

See all

It all began with my son opening up a grocery account to have groceries delivered in Los Angeles. The grocery selection was fairly good but vegan and salad choices were very poor and the selection of organic foods was pathetic. Nothing like the good selection at Amazon Fresh or Amazon Whole Foods. For the first couple of months almost EVERY grocery order my son made was an awful experience. The delivery driver's NEVER followed directions and because they were probably allowed to keep the nice tip my son left them, if they would post to Walmart that the delivery was ATTEMPTED. And then, when the driver's went to Walmart to pick up other customer's groceries that needed to be delivered, they left my sons entire order at Walmart, (warm and spoiled from driving around all day in the sweltering Los Angeles heat). We know because we watched the driver on our phone as they drove around all day and we did not see the driver come to our place in a so-called ATTEMPT to deliver. Then, Walmart wanted my son to drive over 40 minutes to pick up the groceries himself. The driver's just did not want to carry 200.00 or more of groceries to our elevator and go up five flights. They also did not want to bother with the call box. He hardly EVER got his groceries that he would order. Trying to get a refund from Walmart was a NIGHTMARE!!! Explain things to FIVE different people with numerous transfers for hours and then get directed back to the Walmart Superstore in Burbank, CA. Additionally, when trying to cancel his grocery subscription (and he is a website designer) Walmart's website (my son's account) LITERALLY would not let him cancel or take off all of his credit cards!!! There was ABSOLUTELY no option for him to cancel and they had JUST charged his bank account AGAIN with two charges, each over $7.00 for membership to buy groceries and a delivery membership or monthly additional charge, which was odd. And lastly, the bags that they bring the groceries in are so flimsy and not at all right for grocery deliveries, especially large ones, were always taring and our groceries (the ones that we DID get) were spilling out all over the hallway. This place is a TOTAL NIGHTMARE!!! Beware!!! And they are STILL bothering him with texts and emails to buy things because you have to provide your email address to them. We will NEVER use them again and if they charge his credit card again we will report them to Consumer Affairs and the CFPB! read more

As I chug from my jug of Simply Lemonade in the parking lot, let me tell you this tale... On a dark and stormy night... wolves howling... goblins lurking... jk, it's like 80-something degrees at almost 11pm on a hot, summer Friday night and you'd think Walmart Supercenter was a club! The place was packed and poppin'! Parking lot was almost totally full! I got here at 10:52pm - right before they closed - and I was dashing around the store like a crazy lady, covered in crazy amounts of cat fur, searching for lint rollers like my life depended on it!! Lo and behold! In the back of the store - aisle H50 (if memory serves) - there's a bevy of lint rollers to choose from. I had no time to deliberate, so I grabbed 3 different ones, then ran to the grocery section in need of an ice cold bevvie. Simply Lemonade beckoned to me and I happily obliged. Now. The real star of the show. DONNA! A very kind and patient woman. She's an absolute peach, and she deserves a gold star and a raise! Especially a raise! Walmart Supercenter far exceeded my expectations tonight, and I hope to return very soon. I also wish I had copious amounts of cash to buy everything that caught my busy little ADHD brain's attention. Ohh shiny! read more

I unfortunately had to make a return as the product was defective. Customer service was exemplary thanks to Rebecca. She requested her manager Anna who was needed for the approval of my return & was also courteous & professional. They made my transaction simple as it should be and as it used to be when customer service was not so automated with computers, inventory & UPC codes. I can honestly say, they made my experience worthy of returning to shop here. read more

Tonight we have received the best service ever from Samantha! 5 star Cashier service!! She was so patient with us after realizing we couldn't use Apple Pay! We had a whole cart so we were distraught. But she is super knowledgeable and let us know we can download the Walmart app, add our card there and then pay. It took time but she helped us through it all and eased our anxiety. She was able to check out other guests while proactively helping us in such a caring way. She was speedy and helpful to all of us! After a long Monday the least you want is to end it on an even more stressful note, but Samantha really REALLY came through and made this experience a BREEZE!!! She is awesome and made us feel so grateful we chose her check out line. 10/10!! Will be coming back to this store now because of her! Thank you so much Samantha! You are an angel with a huge amazing heart; we need more of you in this world! (She mentioned her manager is Hal, and I'm probably misspelling it) read more

Very much worth checking! Very wide assortment of very many products. Checking out can be a little slow but employees are always very nice. read more

It literally took 30 minutes to do a curbside return. You guys need to get it together. There was even a guy going in and out with a beige shirt that was helping the other workers, but he didn't even attempt to assist. Luckily, there was a short Hispanic guy with a collared Walmart shirt who came out for the first time and asked me quickly got a phone to compete the return. read more

First time just buying a gift card. Who knew that you had to go to customer service for a long amount. The staff was busy talking to themselves and really not focus and assisting the customer. Even with eye contact they were not interested. I did wait my turn and did receive the gift card that I was waiting for. There were some card that were open in the back. Make sure the card doesn't look open. There is fraud everywhere. read more

My husband and I have just moved nearby a few days ago and we are still getting to know the neighborhood better and see what's near. We got excited to see that there is a Walmart only 4 minutes away so we had decided to go there and get things for the house. There was an item we wanted which was locked up so then we asked for help to open and get what we wanted. Right when the lady came to help us, she started giving us unnecessary attitude, and to top it off when we were not sure about the item she was like "YES OR NO!?" In the most rudest tone. Excuse me ??? Don't you dare speak to your customers like that. we were still not done with her "help" but she ended up walking off on us without saying anything. It was not just us who she was acting this way toward, it was every customer she came across. I believe her name is Gabby, I will be posting a picture of her, so BE AWARE. read more

Walmart Supercenter - BEAWARE Of this, it goes by the name of Gabby. - Department Stores Near Me - Burbank, California

Customer service on aisle chia seeds.her name is Paulina very nice kid has extremely helpful, she REALLY helped a lot give that girl a raise her customer service skills were excellent. read more

The only reason I am writing this review is for the sweet checker Sab who helped my boyfriend and I not have a mental breakdown the night before our impromptu camping trip. This store is highly secured, meaning you will need to flag down an employee pretty much everytime you need anything. The place was a mess but at least Sab made it an enjoyable experience in the end. read more

Hey Walmart! Two helpful things for your CUSTOMERS. 1. If you're going to lock stuff up, have someone to un lock it. I had to wait at cosmetics, I had to wait to get laundry detergent, and then deodorant. I waited so long for this stuff. It was 8:30 am. Store wasn't busy! 2. Please inform "your shoppers" Walmart employees, customer should have the right of way, these shoppers barrel out of the isles, block isles and just almost run you over. CUSTOMERS should not be inconvenienced by these people who take up the whole isle and don't watch where they walk. Thank you, read more

Worst experience ever at a Walmart. I placed an order for pickup and accidentally did curbside. I couldn't figure out how to change the pick up so I didn't mind since I only ordered one item so I assumed it would be very quick. Arrival and check in through app was simple enough. But I had to wait over an hour before I got out of the car and decided to ask an employee about my order in which they got it out within a few minutes. I do feel bad cause there were a lot of cars waiting so I'm sure they were backed up but if it took more than an hour for my one item, I wonder how long others waited for theirs. It would be one star but the second star is because all the employees in the warehouse were so kind to me. So kudos to their guest service but they definitely need to reevaluate their pick up system. read more

Worst customer service ever. Tried calling and the person on the other line was useless.

This is an extremely large Supercenter that we found rather difficult to navigate. Fortunately, we were able the one product we came here to find in groceries. Self checkout went smoothly. read more

Mona was helpful on floor with pricing and then personal hygiene cabinet. Always good selection of items when I stop in with best prices. Cashier he was friendly and quick. The guy at exit very nice in checking receipts with items. Thanks! read more

Walmart has started having their checkers place sticker on avery item purchased at check out. This is extreamly anoring and greatly slows down the check out process. They put the stickers on even if you ask them not to. Walmart could better use the money they are spending on these stupid stickers and low prices on their item instead. These sticker are a stupid idea Walmart and you need to stop it now. read more

Wow. I was flabbergasted at how much the stockers do not care about their job! Popcorn was literally just thrown together on the sand shelf and you have to rummage through to find the brand/flavor you want. Same with wet cat food and canned waters. Just thrown on the shelves. No organization. Just really sad. I wish these corporations would get it together and pay decent wages so employees would have more pride in their work. read more