Outstanding HVAC Experience With Product Air…read more
My wife and I had to replace our entire HVAC system after a house fire. It was a complicated process due to new energy code requirements and the challenges of a full rebuild. As a homeowner, I felt overwhelmed and knew I had a steep learning curve if I wanted to make good decisions about both the system and the contractor. Thankfully, my realtor referred me to Product Air!
Initial Consultation
Because this was a rebuild, coordination among different trades was critical. From the very first meeting, I felt confident in Product Air. Randy and Eli took the time to explain every option and system choice in detail, helping me understand what would best suit our home. They also helped me visualize how the system would perform and be configured, showing real patience and clarity. Their bid stood out among the five I received for its fair pricing, value, attention to detail, and professionalism.
Installation and Workmanship
Product Air worked seamlessly alongside my other contractors, keeping things on track and reducing my stress. The installation team--Mikha and Oleh--did an outstanding job with the rough-in. They were personable, communicative, and respectful of my home and input. I especially appreciated that they built an exceptionally sturdy attic platform for the heat pump, which reassured me about the unit's security. Mikha even noticed a vent pipe another contractor had taped together--a potential fire hazard--and fixed it at no charge. That kind of care and safety really shows Product Air's culture: doing the right thing even when nobody's watching.
Project Coordination and Customer Service
Robert, who coordinated the project, was consistently responsive, answering every question and following through on every detail--including adjustments like the exterior drainage pipe. After the final inspection, only minor tweaks were needed, and the team addressed them promptly. During the trim-out, Denys and Oleh returned to complete the final setup and make sure everything looked great. They were professional, kind, and responsive to my questions. Denys recommended adding a circuit breaker to the exterior unit, which I agreed to, and Oleh double-checked that I was happy with how the vents were installed.
Communication and Transparency
Throughout the project, the office staff--Alisa and Taylar--were quick, polite, and organized with scheduling and billing. Every interaction with Product Air reflected professionalism and genuine pride in their work.
The only small bump was not being informed in advance that installing the communication cable would require electrical work from my contractor. This added unexpected costs that weren't in the original bid. It would have helped to know that earlier, but once I brought it up, the team handled it transparently and kept communication clear for the rest of the project.
Follow-Up and Final Thoughts
After completion, Robert followed up with filter and maintenance guidance, which gave me confidence in caring for my new system. It runs beautifully, and I'm grateful to have heat again as winter approaches. Product Air's pricing was mid-range compared to other bids, but the value was unmatched--thanks to their honesty, workmanship, and trustworthy team.
Aside from that one small communication gap, my experience with Product Air was excellent from start to finish. They exceeded my expectations in professionalism, quality, and follow-through. I highly recommend Product Air to anyone needing a new HVAC system--especially for complex projects. They stand by their promises, take pride in their work, and treat their customers with genuine care and respect. Don't hesitate to reach out to them!
