CM Heating did an excellent job from the first person who came put and talked us through our new HVAC systems options to the installers and most recently, Tobin, who came out and inspected a potential problem I reported and provided a ton of great information so we can optimize efficiency and longevity of our systems. Everyone has been really great to work with. May 2024 - I finally scheduled our annual maintenance. They sent James out. He was fantastic. A wealth of knowledge, polite and professional. I signed up for the annual maintenance plan to save money. He made good recommendations based on my needs and concerns of my allergies. Much appreciated! 2026 update - our heat pump stopped working and needed replacement parts. I paid for them to send a tech to diagnose it and they followed through with the work which is under the 10-year warranty. Tech, Hagen was very nice and professional and made sure to answer all of my questions. Kudos to the office staff, Brittny, Erin and everyone who took my calls while I was eagerly waiting for parts & repair. They treated me very kindly and proactively communicated each step of the way. I hope that this fix lasts a long time, or at least until we upgrade to a newer, more environmentally friendly unit. read more

I scheduled my regular service for my furnace and A/C. The communication was great and the technician was super thorough and polite answering all my questions. It was quite a bit more expensive than I'm used to paying in Arizona (I don't know the going rate around here.), but I'm very happy with the quality of service. read more

Their tagline is "there is no beating CM heating" but it should be "no beating like the one CM Heating gives your wallet." $600 for a regular maintenance and replace parts under warranty for a unit they originally installed incorrectly. They are actually very friendly and customer service oriented when you call them, but not surprisingly their business model is built on grossly high margins and milking as much labor revenue as they can. They installed our air conditioning a few years back and connected the wires wrong. It seemed to work fine but would shut off on days when the temperature got too high. On my first "complimentary" service call, the technician noticed the install was wrong and fixed the wiring. It worked fine. Fast forward a few years to my first paid service call. They set an appointment and then cancelled the evening before and had me reschedule. First world problems but it is hard to arrange your schedule to be around for the service window - so I complained about the inconvenience. On the day of the actual service, two parts were found to be "out of spec" and while the parts were under warranty, they still charged 30 minutes of labor to install them. It rubbed me the wrong way because the call itself is already expensive ($379). That price includes a filter replacement, a cheap one-month filter that doesn't even properly fit the unit. I asked if I could skip the filter and have the price reduced. Of course the answer was no. So they are getting great high-margin revenue from the call, but they couldn't resist tacking on another $160 to replace "out of spec" parts that probably weren't needed. Everything was working. The technician was nice. He even called management to ask if he could waive the service charge. See his notes in the picture I shared. Management valued $160 over any future business. Compare that to The Garage Door Works, who similarly missed an appointment with me and proactively offered a discount on a new door installation as an apology. Or Les Schwab Tire Centers, who fixed a flat tire for free on a tire they didn't even sell me. Just a courtesy. At the end of the day it wasn't the dollar amount, but the fact that they would rather squeeze another 30 minutes of labor out of me than extend a courtesy after two sub-optimal experiences to earn my continued business. It says a lot about what kind of company this is. I left a message for the manager, voiced my frustration, and gave them the option to call me back if they felt they could help. No call. So I wanted to share this with you. It's not unusual for these companies to have bloated rates/fees/prices, but many have the decency to earn your business by going above and beyond, especially because they know how much margin they are already getting on things like service calls. CM behaves differently. My advice is to check out Greenwood Heating and Home Services or Aurora Plumbing instead. I haven't tried Greenwood yet but I personally had a great experience with Aurora Plumbing, and when you shop in their store they have experts who actually want to help you solve a problem. Do business with people that demonstrate customer service through their actions and not their marketing and customer service call scripts. Let me know who you think I should use going forward. read more

CM Heating - Heating & Air Conditioning/HVAC Near Me - Everett, Washington

The salesman from CM Heating came out to quote a new heat pump and furnace. That same night, our furnace stopped working completely. I had to call them five times before they finally sent someone. Turns out the salesman hadn't secured the door properly, so the safety switch never engaged -- a super easy fix. We had a cold night with small kids in the house and they showed zero urgency fixing a problem they caused. Their quote was also the highest I got. I don't blame the salesman for the mistake, but the company doesn't stand behind their work at all. I'd never use them again and wouldn't recommend them to anyone. read more

This place was recommended to my family a few years back when we needed someone to fix my gas fireplace. We've decided to contract them for maintenance and I have mixed feelings on this because last year they came out did the cleaning of my mini units, which mine needed to have the gas level checked to which they said they'd come out later a year later...I ended up needing to replace my unit which wasn't that old. Then had them change my main house air system, which I made clear I wanted one system...they met with my father and convinced him to go with a different option. The next day and following the main house got over 80* because the system that was installed had "technical problems." The tech Kat that they sent out to do the troubleshooting and installing features was amazing and why they're getting 4* instead of 2. read more

I just had a new heat & a/c wall mount unit installed They put in a new electrical panel in the shop and ran 220 service to my park model mobile home then installed the heat pump and air conditioning unit. Their work was exceptional . The total cost was just over $17,000 but I feel like I received, a good value for the work they did they weren't the cheapest estimate but they did the work in a professional and respectful manner I would recommend CM Heating & A/C to anyone looking for quality work . They also took care of all the permitting process and even scheduling the inspections at a time that works for my schedule . CM heating and air conditioning did a fantastic job for this customer. Benton Wyer Gold Bar Wa They also got me a zero interest loan for two years to help me pay for all the work I can't say enough good things about CM heating and air conditioning . in today's market with all the scammers and phony people out there scamming people CM Heating and air conditioning Has Restored my trust in contractors again. I've had lots of work done on my home over the years with different companies, I will say this company actually cares about its clients. Their level of service was 110% They also made it available to me to secure a 0% interest loan promotion and they followed up to make sure I got the zero interest loan. Their office. Staff is amazing. Benton Wyer Grateful customer read more

Truly inept. I contracted them to come out and look at a two year old heat pump and to an annual checkup on a separate furnace. They guy showed up and decided they don't service heat pumps. He left without ever even looking at the furnace. What a moron. They could have told me this before they even agreed to do the service call. I guess it was a high value event for me, because they invoiced for $0.00. read more

I highly recommend this company. They gave mea. reasonable quote for the repair and completed the repair in a very professional manor. IT was a very positive experience. The Tech was knowledgable and identified some issues that prevented future problems. read more

Great company, have worked with them for years. Installed by original new gas stove and have had them maintaining it since then. They stopped working in our area for a little while which forced use to find another company that I was not as happy with. Glad there back in the Everett area. read more

I cannot say enough good things about the service I received from Zachary McMurphy at CM Heating. Zach stepped in at the end of the day after another technician's visit fell short, and the difference in professionalism and workmanship was immediately clear. He took full ownership of the situation and when he wasn't satisfied with the work and materials, he didn't cut corners or make excuses. Instead, he went to the store to get the supplies and redid the work ensuring everything was done correctly and to a high standard. That level of integrity and pride is rare and deeply appreciated. Zach also went the extra mile by patiently answering all my many questions about my HVAC unit as a new home owner. I appreciated that more than anything else. He also lit my fireplace, bringing much-needed warmth into my home. It was a small but incredibly thoughtful gesture that made a big difference. I felt he was knowledgeable, accountable, and genuinely cares about doing the job right and leaving e confident in the service. CM Heating is fortunate to have him on their team. Highly recommend. Additional thanks to Mazen, who was instrumental in helping resolve my issue and ensuring everything was handled smoothly. read more

Younis is a great technician. He called when on his way, arrived on time, thoroughly and expertly conducted maintenance on two heating /AC units and a heat pump. He showed me pictures of all the units and parts with maintenance done, and pointed out one filter to monitor and clean in the future. He was very efficient, knowledgeable and happy to explain everything. read more

I had a furnace installed by c&m 2 years ago. Came with a 10 year warranty. Stopped working. You would think with a 10 year warranty that would cover any fix needed in that time span. No..was informed they are charging just to come out and look at what they installed and it will cost even more if something is wrong. They say warranty.. but they don't back it. Absolute disinformation. In other words.. If they have your money once installed they don't care. They don't back the warranty as advertised, if I had known this I would have gone with a different company. Dissatisfied to say the least. read more

These guys are the ABSOLUTE WORST!!! I had ONE service call with CM Heating for a promotional furnace cleaning, where they replaced a part I later found out was still working properly, and which I also found out they drastically overcharged me for, and now this company won't leave me alone!!!! They call, text, and email me incessantly, and have woken me up several times with early morning attempts to contact me and get me to purchase additional service visits from them!!! The jokes on CM Heating however as I was going to purchase AC from them which would have been around $8k to 10k in additional business for them, but they've harassed me so badly that I'll never allow CM Heating to come anywhere near my home again!!!! They've literally been texting, calling, and emailing me for more than NINE MONTHS now!!! NINE MONTHS!!!! You'd think by now they would have gotten the message that I DON'T WANT TO DO BUSINESS WITH CM HEATING EVER AGAIN!!! read more

This system was installed at my parent's home in Everett. Just a year later, system stopped working and blew cold air for hours and hours until my parents called CM heating. They came out and said there was a problem with the deep frost control board (and other parts). CM Heating fixed the issue, but then they charged us for a diagnostic fee. I called to get the charge waived, they said they still needed to charge my elderly parents for something that broke and is under warranty. Don't use CM heating. Their policies are unfair and the products they install are very poor in quality. read more

Would recommend! I have a cadet wall heater that was not working. An electrician from As You Wish Electric came out, handed me a $600+ bill, when I said I was just looking for an estimate he disconnected the heater and informed me that my heater absolutely needed to be replaced. I called CM heating for an estimate. Jon Jansen from CM heating came out, reconnected the heater and it started working! Jon said the heater probably wasn't wired in correctly. Happy to know there are electricians out there that are able to look at the problem first before handing me a $600+ bill. When I replace my heaters in the future, I will be going through CM heating! Thank you Jon! read more

Steve and his partner came out to figure out why our thermostat for the HVAC/Heat wouldn't turn on. They managed to diagnosis and get the new parts ordered on the spot! It was great to have the heat blasting before the bomb cycle hit for sure! Looking forward to the team coming out to replace the board and add some safety features that were dedefinitely needed. Totally taking advantage of the package so we can get disdiscounted service in the spring! read more

We have used CM over the years and have found them to be an excellent choice. Our furnace was replace a couple of years back...even though it was a couple of years old, we were very pleased with the service. The technician was knowledgeable and went over the findings...of which there was none. They scheduled us and kept us up-to-date and time. The one thing that is great and safe for us, was they sent a text with a picture of the person who was coming. CM is by far the best and I recommend them highly. read more

Emmanuel with CM Heating was great! I had an emergency Sunday with no heating and he came out and although he was an HVAC tech he suspected the problem was at the breaker panel and sure enough there was a burnt out wire. He was very helpful and gave me several tips. He got me set up with their electrician team and the visit was considered a no charge despite coming out on Sunday. Edgar was the electrician from their team who was also awesome. He cleaned up the burnt wire and respliced some old splices and got my heat up in running in about an hour. He was very informative and gave me some suggestions for future upgrades. Note that I was a little deterred by the reviews here but the reason is all of the positive feedback is being directed to Google so I made sure to review here as well. read more

Owner, Michael, reached out to me and the problem was taking care. We were happy with the result. read more

CM Heating - Owner's Manual got ruined. - Heating & Air Conditioning/HVAC Near Me - Everett, Washington

CM Heating company exceeded our expectations every step of the way from the first call to the last interaction. It was outstanding customer service, clear communication, a fantastic value. We are beyond thankful for their service and knowledge. This company also supports the Make-A-Wish foundation! Helping local kids & families. Mike is an amazing plumber who takes an enormous amount of pride in his work & it shows. He was efficient and professional! read more

CM Heating - Heating & Air Conditioning/HVAC Near Me - Everett, Washington

Our furnace was working intermittently so we got recommendations for services to come check it out. CM was recommended so we called them. They were available quickly, showing the next day, a Sunday without an emergency call charge. The tech spent almost two hours, thought he had identified the issue and left, promising to share his findings with a colleague and get back to us with an estimate. The next day they sent over an estimate to replace the blower motor that seemed very high with absolutely no details. We politely asked for an itemized estimate and were told they don't provide itemized estimates. Red flag! Based on their lack of transparency we looked for alternative companies to give us bids. What we found was discouraging. Their bid was roughly double what everyone else estimated for the same work. Eventually they did get back to us with the detailed estimate. They estimated two hours for the work and they were going to charge us $350 / hour. Their price for the part was double what we could find online. Needless to say we went with another company. They completed the work in about 45 minutes for less then half the price. It turned out CM misdiagnosed the issue, so in addition to replacing the blower they recommended we also had a valve replaced. In summary, they misdiagnosed our issue and tried to slip a ridiculously overpriced bid past us with lack of transparency. If you do decide to use them, demand a detailed bid and hold them accountable for how much time they bill you. read more

I have used CM Heating multiple times. I asked them to conduct an inspection of my two gas fireplaces; and to clean the glass where the soot had collected. Two technicians came out and when they were done one of the windows was worse than before they cleaned it. I received a long lecture about my fireplaces from a very condescending (very young) man. After they left I called my regular handyman and asked him if the glass could be cleaned. He came over and spent about an hour on two glass panels and now they look brand new. CM Heating charged me a LOT of money and I had to hire someone else. When I called to get refunded for the LACK of work done they asked me to send a picture of the glass now. I have yet to hear from them regarding any refund. I guess their slogan "There's no beating CM Heating" isn't exactly true. I won't use them anymore. read more

Robby was very professional and helpful. He gave us three options for our kitchen lightening. He explained each option and didn't pressure to choose the most expensive one. He was able to complete the job that afternoon and even cleaned up afterwards. It was a very positive experience and we plan on using CM in the future! read more

CM Heating just replaced our 15 year old tankless water and home heating system. Wade came out and explained everything that needed to be done. Marc completed the job with professionalism and class. Chris added new electrical to the panel. Thank you CM for a job well done! - Mark and Debbie L. read more

Paid into their HVAC maintenance plan and recently had a clogged condensate drain line 5 weeks after they performed the "maintenance". Those drains don't clog that fast. Video footage confirmed they never touched the drain. It flooded and I had to clear the drain, rent a dehumidifier, and replace about 60' of insulation. I called to politely let them know and was told I'd get a call back. Never happened. read more

I had CM heating replace a dual run start capacitor for me last year, and they got the job done right after a holiday weekend, which was good to get done. However, their pricing is quite high, and I would not use them again. I paid $600 plus tax for that capacitor, and they signed me up for additional $250 for their annual maintenance plan. That plan is supposed to provide service discounts, so the $600 for the capacitor replacement seemed steep. This year they performed the annual maintenance and discovered that the condenser fan is leaking oil, and recommended replacement. The quote for the discounted replacement was $927. I decided to call around, and I got quotes for this job ranging from $629 to $775 - this was with my model unit and serial number. And - annual inspection done by others is more like $150, so the $250 "club" is definitely not worth it. I am dropping the club and will try out someone else next time I need A/C service. read more

the man was very kind I liked him a lot. but still no answers, he says the landlord needs to invest in breaker checkers. so 75 dollars down the drain to which I couldn't afford. read more

We had C M Heating repipe our house after we had several water leaks in one year. They did a good job on the repiping, finishing in one week as they had predicted. We picked this company because of their positive reviews and because they also do the drywall work to repair the walls afterward. This is where we had problems. At first, they scheduled a day or half day then weren't able to come back for another week and a half or longer. Then they did schedule a couple of days at a time, but didn't schedule a large enough block of time to finish the job. What was begun in mid February wasn't completed until about mid June. Work quality was usually good but taking over three months to complete a job that should have been done in a month or less was very frustrating. If you choose this company, be sure to discuss timelines ahead of time! read more

Hi Yelpers, Much has happened since the original review of CM Heating. Their plethora of 5-star reviews seems to have suffered some setbacks. I do know that they are over priced and that reliable service can easily be attained from many companies. As consumers, you just need to do your research to find reliable companies. CM Heating is by market standards over priced. Yelpers, do your research. read more

I think they do adequate work but they are pretty overpriced and tend to upsell. I get this impression they kind of look for ways to get more money out of you and don't always have your best interest at heart. I don't know enough about heating and cooling etc to really know for sure. read more

This company sold me a tankless water heater , the first time I need them I call and they tell me they don't work on tankless water heaters anymore.. when ask who they could refer me to they had no idea... this business has always been very sketchy, very disappointing watch these guys read more

Company installed a ductless unit the drainage water runs on to my side of property causing damages also they charge 14k for a install others charge a lot less for more then one unit installed and 5 year warranty for the same Mitsubishi units took 8 guys to stand while 2 worked it read more

Thank you to the entire team at CM! First, Michael Pompeo was the salesman who helped us choose our new heat pump system. He was knowledgeable and went above and beyond to answer our questions. He always promptly got back to us and was patient as we weighed our options. We had 4 companies bid our job and CM rose to the top. Best warranty as well. Prices were all similar but CM stood out and we felt so confident moving forward with them. Hunter and Riley were a pleasure to have in our home during the installation. We appreciated their hard work. I didn't get to meet the electrician but I appreciate his work as well. And the next day Adam came to put a finishing touch on the system. The office staff was supportive and so organized! I highly recommend CM. read more

CM Heating sold me a heater that doesn't work when it gets cold: a Daikin mini-split. When the temp dips below freezing the light on the indoor unit blinks and the heat stops. When it does run the outdoor unit is incredibly loud. These issues were not fixed despite multiple calls and visits. Techs tell me this model has no defroster and also that no matter how loud the fan gets as longs its still working then there is no warranty coverage. There are lots of choices out there. Dont make my mistake, read more

Warning. If you need any maintenance they will charge a "travel fee". Over 300 dollars after hours and 119 during the week. This is whether you live 5 or 59 miles away. Their current maintenance guy lives in Concrete. This is before the actual diagnostic or repairs. Looks like I will sweat it out this weekend due to their product failing while under warranty. read more

Great price, on time, very professional. They offer other services as well. They will be my 1st call.

C&M Heating takes their customer satisfaction policy seriously. We had our older heat pump serviced by them for the last 5yrs. Recently had our system upgraded with a new Daikon. There were unexpected complications with our electrical panel, which they addressed with their professional in-house electrical team same day. Service calls were prompt and professional over the last 5months. However with mounting mechanical concerns with our recently installed unit, the manager offered a full replacement! We couldn't be happier with our quiet and efficient new unit. Thank you for delivering 5 star value and service. read more

Again, non-responsiveness. We paid $16k+ for a new furnace and heat pump a year ago. We were promised a complimentary annual "tune up" for this year. Got it scheduled, then they cancelled the day before due to very cold weather and several emergency call outs. Fine, folks that are w/o heat come first, I get that. They suggested a date range that would work for a reschedule. I suggested several dates (replying to their email, so no chance of the wrong email address). No response, the dates came and went. Followed up, they said they had no record of our response so I resent. Nothing. Sent a 3rd request, they said no record of previous requests. Sent another request, they responded with the "no record" dodge again and asked for our "phone number associated with the profile" which has been provided many times previously (and is always in my email autosignature, plus they've texted it MANY times). I realized I was in an endless excuse loop. Felt like I was dealing with a monopoly or the government. Of course, no way on the website to escalate. Sorry I chose these folks but I assume we are stuck with them thru the warranty period and can't contract with another company for the annual maintenance. read more

That they charge $169 just to visit and diagnose, and then have to return to fix the problem, where for many problems they can fix the issue on their first visit, is a sign that they're more interested in increasing their revenue than helping customers. Additionally, the first time they visited, they told me that they record the various technical details of my installation, to make future calls more effective with respect to what model furnace you have, it's age and so on. However, a year later, when I contacted them, it was as though they have never been here before, and asking me information about the HVAC system. read more

CM Heating just replaced our Enviro Gas Fireplace. As always, the communication was excellent. For safety, it is always great to get a picture of the service worker that will be coming to the door. John, Hunter, and another worker (didn't catch the name) were punctual, skilled, and knowledgeable. We continue to be impressed with all the CM Heating staff. They are friendly, professional, and address questions with honesty. Without reservation, we highly recommend their services and will continue to use them for our home. read more

CM Heating - Replaced older gas fireplace with Kingsman direct vent gas fireplace with remote. Heats the family room and easily and efficiently. - Heating & Air Conditioning/HVAC Near Me - Everett, Washington