Well since this store closed in Steveston and moved to Richmond it has become more useless than…read moreever. Terrible customer service , prices are high. I gave up and ordered it from Amazon.

You would need to travel far and wide to find a marine merchant with worse pricing and customer…read moreservice. Their "sale" prices are often higher than other chandlers regular prices. They say they match prices, yet if you show them a price for the same item from elsewhere that is considerably lower in price, you are told that they won't match "that price". See an item on their website, go into the store to buy it only to find it priced higher, forget about getting it for the price on their website even when you show it to them, "I'm not taking a loss on it", (we're talking here of a price difference of about $10) and "...we've got 180,000 items on our website", is the response. A minute later the price on the website is deleted. Mistakes happen but when one employee says they will honour the web price only to have another over ride that decision it leaves a bad impression, more so when the second employee is unapologetic for the pricing error, and incredulous that one would question his decision. Want a fire extinguisher at 43% off, sure, it's now only a few dollars more than the regular price everywhere else. And, unbelievably, one they are selling on "sale" right now on their website was recalled by Kidde in 2017. Anyone who has one can return it to Kidde for a free replacement. That's downright dangerous that SM is still selling it, but presumably 5 years to figure it out isn't quite enough.

Called in to ask about products. Gentleman answered, but seemed highly reluctant to answer any…read morequestions about products. Only wanted to take an order. He eventually relented and allowed a basic question about drawer slides sold on their website.... And then proceeded to ask if they would be used in a car (!!), or a house, and then said I would have to ask the contractor doing the work. I am the contractor doing the work.... Anyway.... Useless is too kind a word. It's a shame because the products are good.... Customer service = tragically crap.

They don't answer the phone…read more They don't return messages They don't keep track of special orders They have superior attitude despite terrible service They make you wait ONE HOUR to bring out the wrong product from the back labyrinth despite being told the product you asked for would be ready at a certain time Worst customer experience ever in my history as a tradesperson

The epitome of the traditional hardware store. Cluttered with everything you could need in a cosy…read moreatmosphere. Amazing customer service.

I've had many great Christmas trees over the years from the good folks at Magnet Hardware, but this…read moreyear the noble fir they put aside for me was something else: picturebook perfection. Prices are crazy right now, Christmas trees no exception, but this specimen was true value for money, and Ed Wilkerson and his staff couldn't be friendlier, more helpful, or more expert. Always a pleasure doing business there.

Good selection and always great service..I have been a long term customer since before the moveread more

Was trying to return an item. They had to inspect it. They claimed it worked. Brought it home put…read morenew batteries and it does not work. Manager/owner was rude about whole matter. I really like to support local businesses but will not support this business.

I went to three stores trying to find a cover for my shower curtain rod and they had it here. I…read moreneed to start at Hewer Hardware next time - they seem to have everything and great customer service too. price seemed to be less than I saw online at bigger stores.

My elderly mother phoned the store regarding a specific type of small heater. She was assured that…read morethere were many heaters in stock that would suit her needs. My mother has been trusting in Hewer Home Hardware for many years. Upon arriving at the store we spoke to 3 different employees about heaters, their knowledge was politely negligible. It was up to us to read all of the boxes and try to figure it out for ourselves, the conclusion was that there was nothing appropriate in stock. It is annoying enough to be misled, but when you are elderly, with mobility issues, and have trusted a business for 30+ years it is extremely dissapointing.

Henry the owner just does not care at all. He runs his…read morestaff and stands in the customers way. If you complain to home about any concern he will laugh at you and does not care at all about his horrific service!!! I always support local but I cannot any more dude to how horrible he treats his staff and customers

BUYER BEWARE! 30 day…read moreguarantee on returns doesn't always seem to apply to this store even if its on their receipt as a policy. You cannot open an item and try it out and return it. Only unopened items in original package with receipt are returned. Told that if I try it out that I cannot return it by female owner (? not sure if is actually is). What is the point of a receipt then? Once you buy you cannot return it apparently. Interestingly - receipt states you can return within 30 days but the store has sign saying if its unopened you can return it. I say always go with the receipt. For example a item was priced on Black Friday for originally $59.99 and "SALE" price was $35. The real price of it found online is $39 (5 dollar sale).