My freezer unexpectedly died. We decided to replace it rather than have it repaired since it was…read morefull of frozen food that was still frozen. Mark at Johnson Brothers was wonderful. He had the new freezer, a Frigidaire, delivered the very next day so that we wouldn't suffer a food loss. Several days later I wanted ice cubes and found that the freezer had heated up to 66 degrees! All of the food had spoiled. A process then started in order to ascertain the problem and replace the freezer. Mark and Johnson Brothers were again great. A technician arrived the next day and said the freezer couldn't be fixed. Frigidaire in comparison, gave me a day they would sent a technician, who never came, evidently the repair company had closed...wait for it...8 months previously. They wouldn't replace the freezer until a technician they sent said it couldn't be repaired. Frigidaire wanted to fix the freezer rather than replace it. Another day. When the technician came he said the freezer couldn't be fixed. Mark was even able cover the food loss. The entire time Mark was very supportive. I feel the value of a company is truly felt when there is a problem and am very grateful for the service I received.

A full year ago, we 'kept it local' and bought a Bosch dishwasher and paid for the install. They…read moresent out two kids (clearly not licensed plumbers which is requirement for any appliance install involving water and electricity). Three weeks later we noticed the floors buckled in the kitchen. They didn't even bother to get the hose fitting tight! I called and they sent out some company that put a fan with some painters tape around the area and left! Short story: They refused to report the issue to their insurance. Blew me off for DAYS! I'd call back into the office and ask for a manager and never was able to speak with one. Poor sap management makes deal with these situations said, "I've talked with 'them' and they aren't going to report it to our insurance.'" Talk to enough people and they have gone through the same ordeal with Johnson Brothers. That's why they wouldn't report it to their insurance. We had no choice but to file a claim with our insurance and the same day had Sierra James out here. Kitchen and laundry room DESTROYED! We had to move out of our house for 8 months. Took two weeks to find a furnished house for rent. Complete nightmare putting our house back together. Try dealing with insurance these days.....even when it's not your fault. That alone took years off my life. Took a couple months to get them to refund the dishwasher and had to FIGHT to get the install charge refunded. "The installation is not refundable." Seriously, you can't make this stuff up. Not a single apology throughout. Not until I asked for an apology did I get the 'I already did, you just aren't listening'. Worst company and people I've ever dealt with......and that's saying a lot these days. One year later, we are finally done with all this crap. Our insurance subjugated the claim against JBs insurance and won. Our deductible is finally coming back to us. Do yourself a favor and go to Lowe's. The founder died. His son took over and died. Now, the grandkids took over and have nothing but a fancy website with empty slogans and values and promises of commitment and integrity. It's total bullshit.

Anton was great and did a fantastic job installing my range top! There is nothing better than…read morehiring someone who is professional, communicative, and cleans up after themselves. He also went out of his way to adjust my dishwasher that was sitting crooked (for free). Without hesitation, I would recommend Bigfoot Appliances to my friends and will be calling them for other installations.

Fast and efficient resolution of my gas leak problem! The price was higher than I had hoped but…read morethey provided excellent service.

Great experience with apex. We broke the oven running a self cleaning cycle and couldn't access the…read moreback panel to reset it as it's a built it. The response was fast, and the fee was very reasonable.

Very knowledgeable and helpful with my dishwasher issue and provided great information for me to…read moredecide on my next step

Better Days was excellent. Responsive, professional and friendly. Will definitely hire again when…read morewe need appliance help. A+

JJ is the kind of repair person (and company) that we are all looking for. He came on time!…read moreRepaired our dishwasher after thorough evaluation. I asked him to look at our oven while there and he diagnosed quickly. Parts in a week, repaired immediately. Very nice man and knows his business! He offered several maintenance tips while chatting (like a cup of white vinegar in the dishwasher once a month with no other dishes keeps the guck from accumulating). Many years of experience. I couldn't wait to recommend him wherever I could. Thanks JJ!

Terrible customer service. Dealing with the manager, Michael at the Bend store is like going to one…read moreof those restaurants where the theme is the servers insult you while they grind pepper over your salad. Eventually, I had to accept a refund. Spent Christmas without a refrigerator - well done Standard TV and Appliance. Finally I just went to Home Depot. Washer, dryer, and refrigerator Will be here in a couple days. Took me like 15 minutes.

We have a rental home in Sunriver and our refrigerator went out. I phoned Standard TV to see what…read morethey might have to replace what we had. I spoke with Damon. We talked about my situation and what I needed. This was in the late afternoon. Damon said he'd check availability and scheduling and call me back. I did not receive a call. The next day I called to speak with him and they transferred me to voicemail. I left a message asking why I hadn't heard back. I asked for a call before I put out a review. I got no call back. Very disappointed with the lack of service. We'll be buying from someone else.

Central Oregon Appliance is going out of business. It's apparent, with their dishonest business…read morepractices and poor customer service, that their business could not be sustained. I've discouraged many potential customers from purchasing through this business over the past 2 years based on my experience. While I don't wish bad on most people, I believe the Bend community will be much better off without businesses such as Central Oregon Appliance. I'm happy to forego the settlement they owe me just for the satisfaction that they won't cause additional customers the issues I've had to deal with due to their mistakes. Good riddance Central Oregon Appliance. Hopefully they'll take their U-haul business with them so trucks aren't always impeding traffic and parking at Planet Fitness.

$150 to diagnose problem what i already knew the problem: ignite…read more Tech came by and sai it wasn't ignite, it was control board and would have to order part and would cost $450 Week go by, tech comes by again and sure enough it wasn't the control board and now it would cost $760 and another couple weeks, but if I buy a new stove range at their store the initial $150 I wasted with their wrong diagnose apply towards the new stove ... only thing is the very same stove at Lowes was half of their price .

Was not super impressed with this Best Buy and I know Best Buy, from a customer standpoint anyway…read more I had been in here dozens of times and really only had a few of the team members really give a crap that I was shopping there. lots of standing around talking while customers wander around. A standout for me was Tristan, what an amazing guy and member of that team.

Disappointment of a lifetime. Shopping for a surround sound receiver to replace my Bose system and…read more65" TV. The salesperson I interacted with "seemed" knowledgeable but as I found out after my purchase, he either didn't know what he was talking about or he was being intentionally deceptive. It was as if he was making things up just to close a sale. I think it's a shame that Best Buy has sales people that mislead a consumer into very expensive purchases with no accountability at all. Do yourself a favor and buy anywhere else before Best Buy becomes your WORST Buy!

Top notch provider of servicing on in home major appliances. High Desert Appliance is all service,…read moreno sales component, so there is no conflict in mission. They are factory authorized by most, maybe all, major appliance companies so warranty work is covered. For out of warranty work their prices are fair and reasonable. The administrative management team is great for scheduling and follow up. The technicians arrive when they are supposed to and always get the job done. If you're having premium brand name appliances serviced and Technician Ken West shows up you will be particularly fortunate. Ken has been at our homes in Bend several times over the last fifteen years, including today when he once again was able to diagnose and resolve the problem all in one visit. Ken has many years of experience (he also once worked for Johnson Brother's Appliance), he knows his stuff in technical skills and he is simply the nicest guy as well.

I definitely recommend High Desert Appliance Service. Garret and his partner did a terrific job…read morefixing my built-in refrigerator/freezer and microwave. Neither had been working correctly for many months - the icemaker stopped working over a year ago! They properly diagnosed all issues on the first visit, ordered the right parts, and fixed everything on the second visit. In the 5 years I've owned my house, the refrigerator/freezer has never worked better! Much quieter, and colder! Garret and his partner were friendly, professional, and wore facemasks the entire time. I had difficulty reaching the company by phone, but they are super responsive to emails. I would definitely work with them in the future.

Thank you to Aidan! He went above and beyond. The woman at the check-out was kind and attentive,…read moretoo. She asked him to help me as I was checking out. Not only did he do that... but when I mentioned I wanted 10 more bags of soil and 5 more of mulch... and would come back for them later... he took it on himself to go and get all 15 bags in 2 deliveries and to help me load my car. He radioed for help 3 times as the soil was placed high. When most folks had gone home for the night, he made sure to get me the soil and searched for it on a couple of trips. Then he apologized it took so long. Really, it wasn't long, at all. I thanked him and he told me it wasn't even his department. He works in flooring. As I drove away, I saw him helping another family in the gardening section. Kindness abounds. Love Lowes. I continually have positive experiences with them and their team and it made my night.

Do not buy an appliance from Lowe's. First install technicians were not educated on what was…read moreneeded. So unable to install range. Went back to store to get additional valve as instructed by Lowe's technician only to be told this wasn't needed. Associate was completely rude and condescending to me, blaming me for this mishap. When I asked to reschedule for another try, she continued with her bad attitude. She implied it was no big deal to get them out to my house again and is easy. I asked her to do it right then while I was there. Turns out it will be another week. Pissed I bought the range at Lowe's. Will not be shopping there again.

Fixed my KitchenAid stand mixer! No frills place that gets the job done. I would go back.read more

From the owner: Family Owned Since 1974…read more Fridge on the fritz? The washer isn't working? Or is it another home or small business appliance that's just not working? Rely on the professionals at Pinewood Appliance Repair. We have been serving the greater Bend, OR area since 1974. We offer factory-authorized service and repair for most major appliance brands. We can come to you or in-shop repairs are also welcome. We have many parts in stock or in most cases can get them delivered the next day. Our factory-trained technicians can help with Refrigerators Freezers Ranges Cooktops Kitchenaid Mixers Window air conditioners We are CFC certified and are licensed and insured for your protection. Call Pinewood Appliance Repair today to talk with a live person about your repair needs.