Very helpful people recommended the product I was looking for.

Legendary Cannabis Shop in the USA!, Original in so many different ways, at last, you have found the promised land among so many questionable operations rising, Organicann The Natural Cannabis Co is the premiere dispensary in Santa Rosa and by far the best and trusthworty, affordable prices, quality, potency, high art, exclusive products! there's more but I cannot take away all the fun and experience come for yourself and pick up your flowers, edibles or dabs! They have been testing the products for pureness/potency from the start I believe that's 15 years strong!!! when others where NOT I remember that's because there was no regulation to oblige by until 2018 when Recreational regulations kicked in how bout that? they CARED for us the customer from start and that is another reason that keeps my loyalty. If your new to ORGANIC cannabis you might find its delicate taste and carefully crafted batches more pure than the chemically enhanced filth found at other places and this might take some what getting used to in fact it's some what of a cleanse leaving you feeling the PURE effects so for those claiming that they carry BOOF? I know that they are not in fact they often carry strains that are in the low 30s in THC numbers! An Honest review from a Ganja Smoker since 1997. read more

I went there yesterday, and last week. I needed some extra help with a purchase. I will have to say, they take your concerns seriously and are very kind and helpful to clients. Michael was the mgr. that helped me yesterday. He went above and beyond to assist me with my needs. I really appreciate a business that does this and while busy, still assists customers. I have been here before. They actually take credit and debit cards, which is a HUGE plus. Lines can be long but budtenders are great, having great sense of humor and patience with customers. There is a very wide variety of flower here too! That is my thing so I stick to it. Call me old school if you like! I will be back and have had great experiences here. read more

I really love this place. We always go here to get our clones. The people are ALWAYS really helpful and nice to us. There's a great selection. Monday - Friday is when the new clones come In. I don't really understand why people give this place such a bad review. The only thing I can think of is when it gets busy it gets hectic. But seriously, thats any shop you go to. read more

Organicann - Weed + 8 clones :-) - Cannabis Dispensaries Near Me - Santa Rosa, California

The absolute best dispensary in North California! A huge space that is more reminiscent of an art gallery than a dispensary. The staff is knowledgeable and on point. The products by Natural Cannabis are top quality. They have a high art competition that is world wide! The 420 community spirit doesn't get any better than this. What are you waiting for? read more

Worst dispensary experience in years. Ordered online, called in and was told my order was ready then drove 2hr only to find out only 1/4 of what I ordered was available. Complete waste of time - every other dispensary I've been to recently keeps the online menu updated and can properly confirm if an order is fulfilled. Do not trust their online menu and do not trust them when they "confirm" things over the phone read more

Great product beautiful store and friendly atmosphere tax is a kicker but oh well it's worth it

Small parking lot is extremely busy with coming and going of customers, in fact so busy I was hesitant to backup my car when leaving, sure that I would be hit; all was okay and I made it out unscathed. It's very reassuring to see security guards. The sales staff are always helpful and answer any questions I have, in fact they've been able to make recommendations for products that ended up being useful to me. This is my go to dispensary. read more

As a recreational participant I never imagined I would need Medical Marijuana. One of my clients, I am a Real Estate Agent, ask me if I would, could find some relief for his son who suffers from Crohn's Disease. AMAZING I guess I just had no expectations. The staff was so knowledgeable. The difference between the right and wrong product. Thank you staff and I guess most importantly the Owners. They hired and educated them. This young man with Crohn's suffers terribly, but the medicine has offered incredible relief for him. He's eating as well. Thank you. Dedee read more

Organicann - Teagan - Cannabis Dispensaries Near Me - Santa Rosa, California

Love the selection and service! Never disappointed! Very chill environment and very cool employees! Flowers, Edibles and More! There is a great selection no matter what your in the market for! read more

If you want to stroll through a large cannabis themed warehouse, this place is for you. if you want to buy cannabis, go elsewhere. I'm an older vet and have been to many dispensaries in CA and Oregon and this one stuck out - in a bad way. Pro: -Very large selection -Cool looking space Cons: - Crappy online ordering system -Flawed inventory tracking -Deceptive marketing regarding Veteran and senior discounts - Marginally helpful workers - Feels like you're shopping in a pot warehouse that is primarily focused on being acquired I wanted to buy a special brand of concentrates, which were on their website. I called to see if it was in stock and the person said they couldn't do a stock check but online ordering had the accurate inventory. No problem. I check online and order two items. About two hours later I head to the store to pick up my order (My email confirmation said all orders are ready in under two hours). I walk in, show my ID, and ask about veterans discounts. Yes, they do, but only on Tuesday, Thursday and Sunday. Today is Wednesday - I guess they only appreciate my service every other day? Seems like a marketing scam so they can say they offer vet (and senior) discounts. EVERY OTHER dispensary I have ever been to has veterans discounts, every day of the week. I get in the one line to pick up my order. When the rep goes to get it, after five minutes she comes back to tell me one of the items isn't in stock. She brings me to the store manager to check out and I explain all of this, suggesting they might want to work on that, and I also mention the curious discount policy. He tells me the owner is a vet and supports vets - but can't justify the discount policy. The online ordering system is new and they're still getting used to it. It's clear this is the way they do business, period. While I didn't go in looking for a discount, it did surprise me that the manager didn't have the desire or authority to throw me a bone of any kind. Could have been 5% off on my next visit, or letting me have the vet discount on a Wednesday. Either the owner doesn't give the front line workers any discretion (not good for service or employee morale) or they're so focused on the bottom line (trying to sell the business) that customers are a means to an end. read more

I've been going to this dispensary since August 2015. I've never had anyone be rude, never had a problem exchanging my purchase because one product was wrong. I've never had a problem with the bud tenders either but I listen and I pay attention. You also have to keep in mind that there are only so many employees but all the cash registers are always open. Update: I was over charged today and didn't realize it until I got home. I went back, explained what happened and again I was taken care of. Best dispensary in the area. read more

I spent three hours calling the Santa Rosa location in hopes to help my terminally ill grandparents order CBD drops. I finally gave up and when I addressed the phone/email issue in person, Organicann employee's stated that they had disabled all phone lines and email communication during the Shelter in place order, and are not catering to cancer patients! I was told at check out that my grandparents can go elsewhere if they need special accommodations. read more

First and last time at this establishment yesterday The people greeting you, security, and front desk were really nice. The sales people in edibles were uninformed and disinterested. That I could deal with. When my questions were handed off to "Joanna" I experienced the rudest customer service person I have ever dealt with. I spoke to the manager on my way out. He apologized, but that was all. He acted very surprised that Joanna would be rude, but then said she was having a "rough day". Hello??! I use edibles and oils to treat a chronic illness,as I'm sure many others do. That can also cause "rough days". She should be fired. They need to take a page from Peace In on Dutton concerning customer service and education read more

I've been coming to Organicann for a few years now and have been pretty happy, until pot became legal for recreational use. They seem to have more people coming in, who are often newbies, and take the time of staff. Fine, I get it. Today I was waiting, for what seemed forever, when a guy finally came over and asked the two men next to me how he could help them. "EXCUSE ME? I've been here waiting." I was really forceful with my answer cuz I don't like when guys are waited on first without even asking who's next. This *really* irritated me. I see that you can order online and pick up in store, which I will probably do now, at least most of the time. But really, Organicann, either get some deli numbers for people or train your staff to ask "Who's next?" Because I have lots of options besides you. read more

I have been coming here for years. (Before cannabis was legalized) I also go to Mendocann in Hopland a lot. Always buying edibles, cartridges, and concentrates. I would always get a lot of items & write down a list in my phone & tell the person at the cash register when I got there. One day, a girl said to me "hey! you cant have your phone out like that." I told her I always did it because I had to write down what I wanted & wouldn't remember everything when I got to the register. Multiple employees saw me do it and never said anything. She was very rude and had an attitude with me about it instead of just giving me a "friendly reminder" like she could have... Now they finally got smart & have notepads & pens out for people so they can write down what they want instead of having to write it down in their phone. There was also a time when I bought a bunch of edibles & a 1gram cartridge...I got out to my car & (thank god) i looked at my receipt & saw that i was charged for 2 cartridges when I was only given 1 and only wanted 1. (Each cartridge was about $70 with tax) The African American male manager was the one who "helped" return it for me. He was a complete ass to me the whole time & acted like I did something wrong...even though THEY were the ones that overcharged me!!! It was like he was mad that I caught their mistake. What REALLY drew the line for me and made me stop coming here is the experience that my mom & sister had when they went here about a month ago. They came in looking at clones for my sisters friend.(because he is sick & cant leave his house) They are not familiar with dispensaries or the "rules". They tried calling ahead of time to ask what they had in stock, but were told they couldn't be given that information over the phone (which is totally understandable). When they got there, my sister tried to call her friend to tell him what clones they had & the manager quickly told her "You cant make calls in here! Put your phone away" She asked how she was supposed to be able to tell her friend what they had in stock if she couldn't call him or text him. He just said "if you want to make a call, it needs to be done outside." He was completely rude about it & talked down to them like they were stupid. They ended up leaving and getting clones somewhere else. Hey ORGANICANN! How about instead of insulting your customers and treating them like they're stupid for not knowing something, you EDUCATE your customers!!!!! Some people simply do not know. After leaving organicann & buying my products elsewhere, I've also discovered Organicanns prices are OUTRAGEOUS compared to other dispensaries. I can go to a different dispensary & buy the same exact edibles that I would have bought here....for literally HALF the price. Yes, half!!!!!!!!!! STOP SHOPPING AT ORGANICANN!!!! read more

Me and my girlfriend's experience on 1/3/2020 at 11am Upon arriving we were greeted by a lovely security guard and a kind bud tender/receptionist. She was amazing and helped me get set up as this was my first time here. We walked over to the other bud tenders waiting to be helped...or even acknowledged. I asked the 3 bud tenders on the end, in front of the pre rolls, how the processed worked since I was new. They all ignored me. Repeated my question and the guy counting his drawer finally answered me and told me to get in line (which there wasn't one). Again I'm new, there is no sign anywhere to tell you where the line starts and the bud tender didn't share this information. We waited about a minute and one of the 3 guys finally asked how he could help us. I told him I was looking for some indica hybrid pre rolls. I then asked him what the THC percentages were on 3 of the options. He legit rolled his eyes and said "Ugh I'd have to look at all of them." Oh I'm sorry to inconvenience you with wanting to know about the product I'm buying. I mistook you for a bud tender. During this interaction one of the previously mentioned guys laughed at me when I asked my question about percentages. Terrible experience at a place I was super stoked to check out. I can't comment on if their selection is good, we received such terrible help and were made to feel uncomfortable that we just got pre rolls and left. @management, you can thank Pono O and his Chad bro's for this 1 star experience. We mentioned our experience to the girl upfront and she was again so kind to us. read more

This place is the only place in Santa Rosa that sells Jayden's Juice, with that being said it would be nice if someone knew how to answer the telephones over there. For the past 2-3 months , I keep getting hung up on. ?? What's the deal? Anyone else experiencing this too? read more

This dispensary offers ONLINE check-out service, easily picking up my online order at the registers. This dispensary is the headquarter, offering a diverse selection of bud, concentrates, pre rolls, edibles, and the AGE growing department along with knowledgable & genuine employees. What separates Organicann from other dispensaries in the Bay Area, is the quality, including their yearly April celebration: HIGH ART. They take this to the next level, presenting it internationally and opening up to any artist in the world who wants to participate. The bud is pre- trimmed while processed, removing stems, & they weight out their grams over the business 1 gram measurement. Negative reviews can not destroy who they are as a business in the Bay Area, for they just celebrated their 11th birthday ? Not sure, but over a decade strong. They have a great "keep yo RECEIPT" policy.. Fun fact: Jack Herer himself has been to this building before he passed away, RIP. read more

Organicann - High Art announcement and celebration of 2016, featuring the CEO of Natural Cannabis. - Cannabis Dispensaries Near Me - Santa Rosa, California

Stopped by here with my mom who wanted to try something out for her muscle pain. I came here because I had a recommendation through a family member. It was dark outside so we had a hard time locating the business. We pulled back around after we passed the business. I went in through an exit driveway and not an entrance. It was completely dark and you couldn't really see the "exit" signs. As soon as I pull in to the park and an exit the car, an asshole employee who stands outside checking ID was like "You came in through an exit, YA DONT EVER DO THAT AGAIN." I apologized. Dude didn't have to be such an asshole. There was legit no cars in the parking lot. Luckily, I couldn't find my ID to get in. After being treated the way I did by an employee in the parking lot, I decided to take my business elsewhere. read more

Wow talk about snobby and rude. I don't know what they've been smoking over there but I don't want any of it. I called to see what clones they have in stock since I'd be driving an hour and a half to get there and I'm looking for particular strains. Their response was "we don't tell you over the phone" (EVERY one of the other 20+ dispensaries I've called has no problem telling me). When I told them this, the response was "we have people drive 8 hours to get clones and that's just the way it is" with a shit ton of attitude. What a joke. Why shop here when you can't know if they have what you want? Find another friendly and helpful place to go. read more

Dont call their phone number, they will NOT answer. What a joke. They have a number listed and dont want to talk to potential customers, go to mercy. Organicann doesnt value customers. read more

I came here for the first time with my little sister. We were there to get some flowers for a friend who needed the encouragement. Upon entrance you are carded by the security at the gate. When you enter the building they have you sign in again. I love this place as you walk around it is a one stop shop for all your cannabis needs the "budtenders" help you make your selection and answer all your questions. I love the decor and style in this location. The staff is knowledgeable and friendly- I will definitely be back each time that I come to visit my family in Santa Rosa read more

This place has sold me moldy weed twice. Their return policy is sketchy at best. Won't issue full refunds for bad product.

Definitely for people who do not know good bud. This is the target of clubs... this is a corporation! They are only concerned with their bottom line. They sell BOOF. Weakest product on the market. Horrible management. Mercy Wellness has the fire and they actually hire people who come from the industry instead of people who come from the cooperate world. Just remember you get what you pay for. Cheap is cheap! read more

Apretty good selection of vape cartridges, edibles and buds but don't expect refunds if the product is bad or malfunctioning.

Meh the store layout is great. The displays and artwork are really clean. But I purchased some flower and some pre rolled joints, the flowers was mids but paid a premium price. The pre rolled would not light very well. And I had to suck so hard I felt like a cheap whore. Organicann pushes their brand mostly. I will take my business elsewhere where read more

What a complete bummer! I visited the shop on Todd Road for the first time to pick up an order for an order that I placed online. The young guy helping me said that one of the 3 items I ordered was not there, but then tried to upsell me to a more expensive item? I said no then asked him questions about a balm I also was purchasing and he sent me to the ointment table. Once there he really didn't know about ointment and then started telling me about one that I didn't purchase which was also more expensive. I then found out that that item I ordered was also not available. When I said I guess I'll just take the 1 item and go he seemed to get pissed like it was my fault. Lousy experience don't plan on coming back! When ordering on line isn't there a way to show the customer if a product is back ordered or out of stock before driving to pick up an order? Lousy first time experience! read more

There are many smaller Cannabis stores in Santa Rosa...feel free to go there. Medical users have been going here for years. Best prices around, I'm shocked people are COMPLAINING...Perhaps new rules threw people off when legalization occurred. I've been using this dispensary for over 10years and it continues to improve each year in products and prices. I don't go ANYWHERE ELSE...why bother, they have it all at prices I haven't paid since the 1980's! read more

I have been going here off and on for years now and have been mostly happy with the outdoor flower that I get. The other day I bought 2 eighths and they both were just tiny buds. Will be going to another club next, which with these exorbant taxes will be awhile. Rather smoke my free homegrown. read more

Beautiful artwork, fast lines, good product. This is my go -to store. Affordable prices, too!

What Happened to Organicann? You can't see or smell the Weed, until you pay for it, and leave the property? That's a deal breaker right there.. But on top of that, The product (smoking weed), was sad, dry and old looking what happened to ORGANICANN? I guess they are focusing their sales on people who dont know what good weed looks or smells like. That's the only way their way can make sense now. This was not the case a few years ago. I used to go regularly when I had a Medical Issue and Pot was only sold as medicine. So, I still have all those old clear plastic containers they used to use to sell their weed in. You used to be able to see the Weed you were buying! They used to have samples on display that you could smell and see..And.when you paid, the weed came in a clear container you could see that what you smelled and looked at, what exactly what you paid for. And When you conceal the product in a metallic SEALED ziplock bag you say to the customer...Trust us ! And When the customer gets home and opens the sealed metalic ziplock bag and find old weed, that says to the customer.., We dont care if you buy from us again. Im not sure if they even give you the amount you pay for I did not weigh my purchases, because I assumed it was correct amount...but now I'm suspicious of that too. Im really saddened about this because Oganicann was the biggest, and was poised to be a role model for Legal marijuana sales...Supermarket sized facility, with all varieties of Pots for sale..but I'd never buy anything else because they destroyed my trust in them... Two stars instead of one, because ..I used to LOve the place.. read more

I have been a regular customer here for about 10 years. The last couple times I visited, however, there were several workers who had their masks below their noses or below their chin, talking with other workers and assisting customers, all within 6 feet of each other. All staff should be properly trained to wear masks correctly, and staff should be reminding each other to wear masks appropriately. If this occurs the next time I visit, then I will have to start going elsewhere. read more

This usually is my go to place. They were out of my usual cartridge so for the third time I got one of their disposable pens. This is the second time it hasn't worked and the battery doesn't heat anything and turns off after 2 second. Love to support them with their own stuff but hard to when it's inconsistent. read more

I gave it 5 stars in 2014 and I'd give it 10 now if I could. I've since moved out of Sonoma county so my visits aren't as frequent but every time I go, I regret ever leaving. I want to update my review and address some of the negatives I see people post and highlight what I consider to be the positives. No parking? Yes it can be crowded. Have I ever got a ticket? No. do I have to wait to park sometimes? Yes. BUT, MOST CLUBS THAT ARE LEGIT HAVE THIS PROBLEM i.e. most of the clubs in berkeley and HTP or Highway 29 in Vallejo. Clones Prices: I was there last week. 2 clones for 30 bucks. They had teens for $30 to $40 and mothers for $60. Again, in line with most legit clubs that actually inspect their clones and know the genetics etc. For the guy who doesn't like the fist bumps: Who pissed in your cheerios? They are a friendly and welcoming staff. In your same post you complain that the other people lady wasn't helpful or patient? Maybe robots would be better.... PROS: FRIENDLY STAFF, WELCOMING ENVIRONMENT, CRAZY AMOUNT OF STRAINS AT VARIOUS PRICES, AWESOME CONCENTRATES AND EDIBLES, GREAT AMOUNT OF CLONES AT LEGIT PRICES, PROFESSIONAL AND WELL ORGANIZED TIPS: - If it is busy and you've been waiting, making eye contact with someone helps. I never ever have a problem waiting longer than I feel like I should. - Ask questions. Regardless of what some of the people have posted here, the people working there do know what they are talking about. When it comes to cannabis/thc/cbd remember everyone experiences it different and enjoys it differently. If you ask someone and you don't like or agree with that they have to say, ask someone else. - Look for specials. There are often awesome deals. OVERALL THIS PLACE IS ONE OF THE BAY AREAS PREMIERE CLUBS REGARDLESS OF REVIEWS AND WAS SETTING THE STANDARD OF BEING A LEGIT AND WELCOMING PLACE BEFORE MANY OF THESE OTHERS. CHECK EM OUT AND IF YOU DO SAY HI TO TERRENCE, DONNA, NAY NAY, SABRA, MAYME AND THE WHOLE CREW!!!! read more

Good experience with flowers. The pre-rolled joints I get a headache trying to hit because they are packed way too tight.

This place has the potential to be great. It is Woman-owned (yay!) and has a lot of fascinating art as well as a large variety of plants and other cannabis products. It's very clean, spacious and organized at the entry. But the negatives really out-weigh the positives in my mind. 1). Insufficient parking and neighbors who patrol their lots for clients trying to use their space. 2). The plant lady isn't patient or helpful. She makes it sound like you need a bachelors degree in plant science to grow two plants in your back yard. She doesn't like to answer questions. Instead she tells you that you need to read more. She may be smart, but her attitude is really off putting. 3). The clone prices are nuts! The price two years ago was $8/plant. Last year was $12-15. This year it's $20-30. I feel gouged. 3). I'm just a customer. I don't need every employee to fist pump me like I'm their old buddy from prison, for chrissakes. I hope that Prop 64 opens this business up for competition. Service is not consistent and clone prices are cray-cray (fist pump, fist pump). read more

I give this place 4 stars because of the variety, and depth of product. However, there is one thing that is very bothersome about this club and others. More and more I purchase flower that is clearly "old and stale" way to dry, no flavor, and out of date! It makes the flower almost non smokable. They should discount flower that has sat for multiple months, and they should mark "clearly" the pack in date for the consumer. Paying top shelf price for old stale out of date no flavor "hay" disguised as flower is ridiculous. read more

Always a good time, staff is friendly and helpful. Parking can be a little hectic when it's busy but there are plenty of spaces on the street to choose from. Just be aware of blind spots. I have a tiny car so sometimes it's hard to see when big vehicles are parked near the exit. read more

Solis made my day today. He was very helpful and knowledgable. Always a great experience.