Mark took care of my car, he did an amazing job. There was a big dent in the side and we were told…read moreit wasn't able to be fixed at previous shops, but he fixed it without asking him too!

Wish I could comment on the work that they did, but the insurance totaled the car. I can comment on…read morehow helpful they were. They were quick to get the quote into the insurance company. It took the insurance company forever to get back with them. I checked in at one point and they were surprised that I had not heard from insurance. They told me, without telling me directly, that needed to contact my company. Who knows how much longer I would have waited if they didn't let me kind of know what was going on.

Was told a truck was near perfect from Salesman TIm. The truck was a 2024 GMC Denali with about…read more40k miles. I called and asked how the body was because that was my main concern. I arrived to a truck that had at least 10 different issues with the body. To say the least I was very sorry I wasted my time for the 30 min drive. Then the next day I get text after text about how good his deal is which is crazy because I wouldn't buy that truck ever with all the issues with the body.

Call Ben Gardner at Betten to be treated like family. He held onto a very specific 2026 truck…read morewithout a deposit or knowledge of us until we returned to Michigan to test drive it a month later, Wow! Thank you Ben!!! Randy & Kim

In the last 30 years I have taken all my auto body work here. Doug and his staff do a great job. i…read morebelieve you will have the same consistent experience.

I am from out of town. Had some undercarriage damage to a plastic piece which was hanging down…read more Stopped at the 3987 plainfield ave shop. Talked to Carrie and she had one of the guys come out within minutes fixed it for no charge and i was on my way. That is the kind of place i would do business with.

Customer Service was awesome! My car was done earlier than I expected;and my Car looks great…read more Thank you Caliber Collision!

Worst experience! Horrible customer service... 0 Stars. I can't give them more than zero stars…read morebecause they never even got to do any work on my car. My insurance company told me to take my car in for an estimate. I drove it down there that day (six weeks ago) to get the estimate. The only thing they would do is set an appointment for an estimate, six weeks out. These clowns recently bought out an amazing local, community-minded body shop (CarStar). We used CarStar a few times over the years. You would drive the car in - they would send someone out to take photos of the damage... a few hours later, they emailed you and the insurance company the estimate and scheduled the work. Caliber makes you wait six weeks before they can even look at your car. After waiting six weeks, I am told, "Oh, your insurance company "usually" sends their estimator out to take photos and approve the repair. I explained that my insurance company was the one that told me to bring it into them in the first place. The receptionist explains, well - our Estimator Bill handles the estimates with your insurance company, and he says they have to come out. So call them and have them come out to look at your car, and then we can schedule a repair. I waited SIX WEEKS for this lazy crap. I called my insurance company back - they told me in no uncertain terms that they would work from the repair estimate from the body shop. Great - I'll do that, just not CALIBER. So much for trying to support my neighborhood business. I will find another - more reputable and customer-oriented shop.

Let me say this is for the service department Jon in service has done a phenomenal job…read more I recently moved here from California and this place is a night and day difference from my previous dealer. Diesel service isn't cheap but let's give some perspective I had a oil change 12 qts and 2 fuel filters changed and the beat old dealers price by 80 dollars and my old dealer the oil change was free I paid the difference on synthetic I had an alternator problem which was covered under warranty john made sure I had a rental it took a second visit which is fine sometimes electrical can be tricky I had to travel outside of the state I am in the military john had the truck waiting for me at my work ready to go and even offered to send a shuttle to my house which is 30 miles from the dealership I am having aftermarket cab lights installed and during the process there were just not up to standard he made some calls to get oem lights and get it done over night and keep the price were it needed to be why not because they couldn't or wouldn't there were worried about wiring quality down the road That's what's important making sure it gets done right and for the right reasons and working to keep it on quote Oh by the way prepaid oil change they are offering is a heck of a deal you should check it out

Extremely friendly staff! I had a great experience selling my used car to K&M through the KBB…read moreinstant offer system. They offered me much more than another dealership and they got me in and out in 20 minutes with a fair deal.

Brian and his team are true professionals! Very responsive, courteous and perform quality work in a…read moretimely manner. I'd very much recommend them to anyone.

They did a great job on my car and provided excellent customer service. I would highly recommend!read more

let me just start by saying if I could give this establishment more than five stars I would all…read moreacross the board. The staff went above and beyond to make sure that my insurance claim all the way down to car rental issues i had was handled for me. they even vacuumed out my car before I received it. thank you so much for everything that you guys did to help make this awful situation a smooth one!! God bless you!

very communicative and helpful! speedy and quality work, perfect paint fix. highly recommendedread more