Royan was a champ for helping us out about a week ago. We wanted to switch over to Spectrum Mobile…read morefrom T-Mobile because of the great prices so we headed to our local Spectrum at about 1pm. We planned on adding 3 lines and also wanted to upgrade a phone. Unfortunately, we had a 3 hour sidequest because T-Mobile was a nightmare to leave. We needed a TMobile transfer pin so we were told to contact them by phone. The TMobile phone customer service said we needed to go in store. When we got to the store, they said we needed to call customer service. ANYWAY, we finally got the pin we needed and headed back to Spectrum at about 4pm. The Spectrum guys were swamped because they were short-staffed by two guys. This also happened to be a day where they had a few complicated customer service issues to deal with prior to helping us again. So, when Royan began helping us with our final transitions, we of course, were no exception to complicated issues. One of our phones was so ancient that it wouldn't adhere to simple transfer protocols (ESim activation). We ended up upgrading that phone and succesfully porting everything over. Royan also had to upgrade another phone and then activate the other two lines. All told, we didn't leave the store until 30 minutes PAST CLOSING. The entire time, Royan was upbeat while also being apologetic for all the issues. He remained patient and dilligent throughout the process and he finally got us everything we requested. While it wasn't an ideal amount of time to spend in the store, the experience was well-done because he worked until everything was completed and IT WAS DONE RIGHT. I had no issues with the lines, data transfers or the billing. Special props to Royan because he worked from open to way past closing and he did it with a great attitude the entire time. I know Spectrum customer service can get a bad rap for the extended wait times and slow service but please remember to factor in difficulty and quality of service received. Thanks Spectrum Carmel Mountain!

Terrible customer service and company. They will blatantly lie to your face. Moving in from…read moreanother service address was told I qualified for discounted pricing. $30/month for internet. After being sent equipment, the bill went up immediately to $72. When I asked why they said it was because it was a new service at a new address and that discount was for "current customers". Keep in mind I was Spectrum from my old address to the new one. So then I asked why didn't I qualify at the very least for the new customer promotion pricing. Their answer....because I wasn't a new customer since I was moving service....So I was told to qualify I would need to cancel the account return the equipment and re-establish service as a "new customer". I do all of that and was happy when I was given the competitive pricing when re establishing my new service only to be disappointed on my first bill to find that they increased my pricing, with out notifying me that they weren't honoring their promotional pricing after all the hoops they made me jump through.

They were OK until recently. Spotty Internet service, daily (morning) disconnections and no…read morechanges until they replace their hardware which will happen in UP TO TWO WEEKS. This is not how you run an ISP. If you are looking at moving to them ask these questions: 1) Are my radios scheduled to be upgraded. When? 2) What is my restoration SLA? Is there $$$ behind it? 3) What is the packet loss in my area from my radio POP to your first hop? If there is an update/they get better, I will post an update. Until then, be VERY careful.

Working with ZTelco/Ringplan has been a pleasure. From the first conversation with Bill Justice,…read moreBill quickly understood our needs and didn't disappoint. We changed all our phones and have ZTelco and Ring Plan handling our system. Service has been on point. Excellent response to any service needs. They have some of the best techs to work with. Always sort the problem very quickly. If you're on the fence and need help deciding, ZTelco/Ringplan won't let you down.

GFiber sucks. It's constantly under maintenance. Seems like every day I have an email about a…read moreknown issue that is being addressed. Also, don't pay for the year up front. If you have to move, they don't pause your service. I'm paying for service that I'm not getting...

they set an appointment to come fix the internet because it's so terrible and never showed up! they…read morenever called or followed up. I'm always getting emails that the internet is down again. (from my cell internet of course). I definitely don't recommend!

I moved my business to Miramar area. Called all major internet companies (Cox, AT&T, etc.) for…read moreservice but they did not cover my address. Found Wave.band and they were super responsive. Great service and they got me up and running in no time

We have always had issues with other internet providers. We made the decision to switch over from…read moreAT&T to WAVE.BAND. Joe took care of us from start to finish and answered all of our questions and concerns. He and his team were very friendly and personable through the whole process. We are very happy with the service they have provided and continue to provide us. Thank Joe and his exceptional team! Thank you!

Some really fascinating tech going on here guys keep it up!…read more Best for businesses out in areas that aren't serviced by bigger ISPs

I have been working with Skyriver for 3 years! Many of my clients are now using their services…read more All of my clients have been extremely satisfied with the service and support and aggressive pricing. Keep up the great work!

ScaleMatrix has the most state-of-the-art data center facilities that I have seen thus far. Their…read morestaff is extremely knowledgeable and how efficient the facility is deserves praise. It is the quietest data center by far as the cooling implemented is extremely efficient with the signature green cabinets. They have cloud storage available running on top of the excellent ZFS implementation by Nexenta. I highly recommend them for any colocation needs.

When there are service or customer service issues it is nice to know you have people who you can…read morerely on to turn you back to a raving fan. Received a email from Roe Morales and a phone call from Eric Olsem to apologize and let us know this is not how they operate. I appreciate them both reaching out. We look forward to a continued relationship with ScaleMatrix for year to come.

I honestly had a crazy morning and was stressed out because my router had died and I was supposed…read moreto be working from home. The wait was quick and Christina was able to help me get everything resolved. She also helped me upgrade so my internet would be faster/more efficient for work. Thank you, Christina!

Absolutely terrible service. When they're trying to sell you something, they're very helpful. But…read morewhen it comes time to return the equipment, or cancel service, it is awful. When I was at the store, there were 30 people waiting to see a representative. I walked out after 45 minutes. They actually make you conduct a survey before you cancel your connection and if you refuse to do the survey, they will not cancel the connection. They claim. I cannot say enough bad things about Spectrum. Thank God for AT&T.

I haven't even paid Dan for a service, but I'm leaving him five stars because our brief…read moreconsultation was incredibly useful. His honesty helped me turn back from the wrong direction. I'm rethinking the whole project. Furthermore, my son is a gamer and wants to build his own machine. I picked Dan's mind about this, and his advice is priceless.

Dan at Intelligent Solutions was outstanding. He got me in right away and had everything fixed…read morefast. More importantly, he took the time to clearly explain what was wrong and how to fix it while always being patient, thorough, and professional. He went above and beyond by giving me great advice on upgrading my system and even provided a step by step list and at no charge! He also made himself available after the visit and walked me through setting up new equipment. True pro. I wouldn't hesitate to recommend him and will definitely use him again.

Shaun and his team did excellent work for us. We needed to upgrade from a residential mesh network…read moreto a proper enterprise setup, and walked in to a tangled mess of pre-existing wiring with no clear picture of what was usable. They assessed the situation quickly, mapped out the right path forward, and completed everything in a reasonable timeframe at a fair price. Shaun was responsive, communicative, and easy to work with throughout. Highly recommend.

Shaun and his team were great! I needed help dropping a few lines throughout my home and mounting a…read morecouple Ubiquiti access points. Out of all the companies I reached out to for quotes, Shaun was the most responsive and even called me to discuss the details of the install within an hour of my request. At the time of install, they were able to drop 3 lines without needing to cut into my drywall (using existing coax lines to pull the new ethernet cables). Towards the end, he was even able to help relocate my Spectrum modem from the living to my office, something Spectrum wanted to send a tech for in a separate appointment. Shaun had everything connected and I was back online within a couple hours! I already have a second project in mind (new camera security system) that I will definitely be reaching out to Shaun for.

Review #1000! I was going to save it for a special meal, but had a phone emergency today and wanted…read moreto give props right away to this store... *** Oh no - my screen shattered in my hand and cut me! Was it the protector or the real screen?!! I called and popped in, and got amazing service from Jesse. He was able to see it was just the protector, got me a new one... and cleaned TF out of my phone screen before putting the new one on. I was going to be without my phone which was going to be so complicated... But I got this fixed within 30 minutes, with a new protector for $40, and now my screen is fixed and pristine. Phew. Thanks Jesse!!

Wonderful service by the lovely Elaine. She helped me pick out a screen saver for my new I-phone…read more17. She then installed it on my phone. Would definitely recommend a professional installation when you buy a screensaver to save time and prevent aggravation. Everyone working in the store was helping customers and seemed very pleasant. Much gratitude to Elaine.