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    Spectrum

    2.4 (12 reviews)
    Closed 12:00 pm - 5:00 PM

    Spectrum Internet Service Providers Photos

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    1 year ago

    Not sure why all the hate--I've been to this location twice and each time staff has been polite and efficient.

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    Spectrum

    (259 reviews)

    Rancho Penasquitos

    Royan was a champ for helping us out about a week ago. We wanted to switch over to Spectrum Mobile…read morefrom T-Mobile because of the great prices so we headed to our local Spectrum at about 1pm. We planned on adding 3 lines and also wanted to upgrade a phone. Unfortunately, we had a 3 hour sidequest because T-Mobile was a nightmare to leave. We needed a TMobile transfer pin so we were told to contact them by phone. The TMobile phone customer service said we needed to go in store. When we got to the store, they said we needed to call customer service. ANYWAY, we finally got the pin we needed and headed back to Spectrum at about 4pm. The Spectrum guys were swamped because they were short-staffed by two guys. This also happened to be a day where they had a few complicated customer service issues to deal with prior to helping us again. So, when Royan began helping us with our final transitions, we of course, were no exception to complicated issues. One of our phones was so ancient that it wouldn't adhere to simple transfer protocols (ESim activation). We ended up upgrading that phone and succesfully porting everything over. Royan also had to upgrade another phone and then activate the other two lines. All told, we didn't leave the store until 30 minutes PAST CLOSING. The entire time, Royan was upbeat while also being apologetic for all the issues. He remained patient and dilligent throughout the process and he finally got us everything we requested. While it wasn't an ideal amount of time to spend in the store, the experience was well-done because he worked until everything was completed and IT WAS DONE RIGHT. I had no issues with the lines, data transfers or the billing. Special props to Royan because he worked from open to way past closing and he did it with a great attitude the entire time. I know Spectrum customer service can get a bad rap for the extended wait times and slow service but please remember to factor in difficulty and quality of service received. Thanks Spectrum Carmel Mountain!

    Terrible customer service and company. They will blatantly lie to your face. Moving in from…read moreanother service address was told I qualified for discounted pricing. $30/month for internet. After being sent equipment, the bill went up immediately to $72. When I asked why they said it was because it was a new service at a new address and that discount was for "current customers". Keep in mind I was Spectrum from my old address to the new one. So then I asked why didn't I qualify at the very least for the new customer promotion pricing. Their answer....because I wasn't a new customer since I was moving service....So I was told to qualify I would need to cancel the account return the equipment and re-establish service as a "new customer". I do all of that and was happy when I was given the competitive pricing when re establishing my new service only to be disappointed on my first bill to find that they increased my pricing, with out notifying me that they weren't honoring their promotional pricing after all the hoops they made me jump through.

    Spectrum - isps - Updated June 2026

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