I had a great first experience with Orkin. Straight from the beginning, they offered to come out the next day. Before coming out, they called me but I was too busy to take the call, so when they arrived they only had part of the equipment necessary. They did what they could, left, came back the next day for an appointment that I missed, and without a bother just came back in the afternoon and wrapped up. Despite my hectic work schedule, they worked around it and got the job done. So far, I highly recommend. read more

They came quickly after calling and did a walk around before telling us what needs to be done and when it's happening. They gave us a 30 day guarantee. Thanks guys read more

All the field techs are fantastic very friendly and kind young guys, but the office is terrible. I have called there at least five times trying to get some help with payments and no one has even responded ever. I've left messages. I've left voicemails. I've tried to go on the website and I can't get any answers so I'm not very happy right now read more

No Call, No Show on scheduled service!!! What a waste of my time waiting for nothing.

I just received the most professional service from Colby at Orkin! He was nervous at first about my ant problem, but after he assessed the situation and took the elements (cats,dogs,tortoise,small animals) into consideration, he sprayed the nontoxic control chemical. Proceeded to give me detailed instructions on when to let my household go back to "normal", and the next day the pests were under control! I am very grateful and surprised at how he took his time to solve the equation! Thank you COLBY! I am so pleased with my price, professionalism, and ultimate outcome of my service! I will be hiring you back if I ever encounter something like this again! I will also be referring you to anyone who needs a service like this in my friend group! #noantsinhere read more

Have used Orkin for several years now. Very pleased. Excellent service and results. Always dependable and reliable. Thank you Orkin!!

Service of the property was great The customer service over the phone was awful. I called because I kept receiving paper bills although I am on auto pay. I spoke with a rep named Jay or Jae and she was as rude as rude can be and had an attitude like she couldn't care less and just wanted to talk over me when I was trying to explain I just want to pay automatically and stop getting statements for future months . Had to cancel the service not because of the guys who treated my property but because of this representative Jae or Jay and her attitude that they don't care one bit if I'm a customer or not. Sad. read more

My bill was about 75 dollars and without notice or any communications raised my rate to just under $100. I found out about the increased bill when my credit card was charged! I canceled my service, never heard another word from them. read more

Paid $176 May 2024 start up service. Had one service call, poor service. Called 3 times want a service contract emailed to me, never received one ! Spoke with Tina cancel my service very dissatisfied. They refunded me $56 for another service call but kept my $176!!!! Called June, July, August, I want my initial $176 refunded, Tina said she would talk to manager. Still, now in Sept. still NO refund!!! What kind of business is this with such poor communication and service! read more

Great customer service and communication. Every employee I have interacted with has been polite and helpful.

Love this company and I swear by them. They are timely, friendly, and extremely thorough. Your concerns will be of the past. I run a multiplex downtown, and initially requested them back in 2017 with multiple infestations, with a very deteriorated property. Knowledgeable AND friendly. Kristen back in 2017/2018 and more recently Phillip M, and Jonathan. I also referred them to some family who owns multiple properties on the north side. They are so good that if you are the only unit under their care, in a 4plex with MAJOR activity in other units, you will STILL not see roaches in YOUR apartment. Worth every penny. read more

I was not going to write this however now that I have received a bill for services I canceled over a month ago I will tell my story. I am also filing a complaint with the Better Business Bureau. About two months ago I began services with Orkin the first visit was canceled because the tech came on the wrong day and never notified me. I let this go and continued services. By the third visit that I didn't set up the tech showed up without warning and called me instead of my husband notified as instructed then he left. After reviewing the receipt which stated they came into the property. Then in the field notes the tech said he left after trying to call without a response. I was still billed even though I never agreed to the date of service and I should not have been charged I decided to call. My phone call was brief and the rep was nasty she hung up on me after I asked the rep, how can you charge for something you say you did but you didn't? I called back and asked to cancel my services. I received a credit for the day of service they never did and thought that was the end. However, a week later I received a notification for a service date after asking to cancel and then saying my services were canceled. I called again and demanded they cancel the appointment and again I thought everything was ok. However, today I received a bill in the mail for a date I didn't have services or have an appointment. This company is full of discrepancies and they do not know how to manage any accounts. It makes no sense why I got a bill for a service that I never asked for. Be careful! read more

I was with Orkin for five years. They raised me three times in five years! They NEVER gave me a notification. I began at $99, then it was $107.42, then it was $123! How do you raise someone by 20% with no notice? It's outrageous. Last year when they raised me to $123, I called to leave them. NOBODY in Henderson charges that much. Nobody. When I called to cancel, their 800 number convinced me to stay and dropped my service calls to $99. Imagine my surprise one year later when Joel came, I went to pay online, and it was raised to $118.99...NO NOTIFICATION!! Now keep in mind that Joel showed up every other month, which in and of itself, keeps pest activity to a minimum. He only sprayed outside, around the perimeter of our house. So how can they justify these 20% increases, without notification, when every one of their competitors charges less, sometimes far less, than $100 per visit? I switched to a highly rated private company who said, "We are not the lowest price exterminator in your neighborhood". For me they are. I'll be paying $75 per visit. Hey Mike Giese, AKA Branch Manager of Orkin, my advice is "Know your competition!". Go to Nextdoor.com and check out all of the recommendations. There will be dozens of responses from neighbors who recommend so many companies which all charge less than you. Good riddance! read more

If I can give this business zero stars I would. After service visits, I needed them to come out because the pest problem was still there. When I first called them, they tell you they would come out free of charge in between service visits if needed, than when I called them for them to come out, they kept saying I have another service visit coming up and that I don't need an in between visit, they kept trying to veer me away from having someone come out in between service visits, they're shady and not honest, wish I never did business with them but lesson learned, for those people who are thinking of doing business with these guys, please don't make the same mistake I did and just go elsewhere where people are nice, professional and honest as the people who work in this office are unfriendly, unprofessional and dishonest. Just stay away from this business. read more

I just had Orkin Technician, Won, come to service my residence. Won was great. He took the time to walk my property and not only listen to my concerns, but also offered advice on other items of concern he observed and his plan for addressing them all. He spent almost two hours out in the heat spraying and completing exclusionary work to ensure my home is protected from pests and then walked me around the property so I could understand everything that was done. His professionalism, care and work ethic really impressed me and left me feeling confident about my decision to select Orkin as my pest control provider. read more

Got an estimate and scheduled an appointment on line! Good communication and arrived on scheduled time

I have used Orkin for over 30 years. They are the BEST! Every technician I have had has been extremely knowledgeable, professional, friendly and have always gone above and beyond. I have NO creepy crawlers around or in my house. Thank you to my recent techs Steve and Richard. Thank you Orkin for always being there and taking care of any issues at any time that I may have! read more

I don't require pest control services but I did request a termite inspection for a VA refinance which is part of the VA Loan process. I introduced myself and asked to schedule a quote. I was instantly told by customer service that I wasn't an existing customer and they could not do the inspection? I'm not understanding why I have to be an existing customer. I'm refinancing a home that is 9 years old in Las Vegas, NV. If I were using a VA loan to purchase a home do you require me or the seller to enroll in a monthly service prior to a state required termite inspection? read more

I must say I bought a business that was just unappreciated by the original owners and thankfully my father and I filpped it it around completely!! I called many many pest control companys and got nothing but run around or some crazy quote! I called Orkin last thinking it was probably gonna be expensive and I was taken by surprise. So I spoke to there field manager Bureno and he set me up with crew member Akos. Akos has not only been able to exteminate all my problems at the store but his customer service is impeccable! He makes sure your happy with his job before you leave he gives you every detail you need to do in order to get rid of the problem that guy is my hero he literally turned my business around on the inside! Thank you Orkin and especially Akos for doing a great job! read more

please beware of this company. they have definite issues with scheduling. my home inspection was great so i had high hopes for the treatment process. it was scheduled for 8-10 on wednesday. on tuesday i received a call that they were unable to come that day and spray due to rain. i informed them that my treatment wasnt scheduled until next day. due to rain predictions for next dau we rescheduled for twoo weeks later. same time slot. on scheduled day i had not heard anything from them like a reminder or we will be there in a few minutes etc. i called and she checked and said we were scheduled. treatment went ok. tech seemed competent. after finishing he set an appt for one week for a followup. on the follow up day there was no call or text and he was a no show. we had lots of fun waiting around for two hours for him to show up. another concern is that after spraying we saw absolutely no dead bugs. either we had NONE or the solution he used was not that great. all in all feel i wasted money on a service i either didnt need or was not effective. read more

There service was not worth no $360 of my money! A man came and supposedly sealed off a hole in my garage and not even 24 hours that whole was not sealed! My husband had to reseal it. I called to speak with management they stated a manager named Juan would call me back.... I'm still waiting on the call back! I had to call my credit card company and dispute this charge as they did not do their job! I am very dissatisfied with this company! I will NEVER EVER RECOMMEND THEM TO ANYONE! read more

Well, not the best at keeping appointments. Called this morning and set an appointment window between 2-4. Waited until 4:30 and no one showed up. Called the call information center and was told someone would call me back and the technician should be there any minute because he was running late. At 5:00 I called the company again only to have a sales person say there was a mistake and the technician was pulled off the call. No one contacted me to let anyone know they were running late or something changed. I missed a half days work for nothing. Hugely disappointed in Orkin for lack of communication and punctuality. read more

I originally went online to sign up for their service but I wasn't impressed by the price so I disconued the process.I never paid and I never said I wanted the service.However they have a setup where someone calls you from their offices and attempts to get you to sign up anyways.SO I told them I didn't like the price, the lady signed me up on the phone for what I was told was about half of what I was actually paying, I didn't notice this until months down the line due to it being autocharged.WHen I addressed this with them they only offered me a discount rather than giving me what I was charged over what I was told.Further I was charged for months there was no service done.They basically charge you every month EVEN IF THEY DONT COME an amount which is about %150 what local companies charge .Its not a value and its a low integrity company.I have to say the guy who serviced my home seemed like a standup dude Im pissed because I got stuck with the bill and its principle at this time.I told the lady on the phone I was giving them a chance to right their wrong basically before I left this review and I've already paid the bill but IM gonna tell everyone now how they operate rather than just let it go, I hope the $96 was worth it. read more

I'm surprised there are no reviews yet! I know this company has been around for a while. Anyway, moved into a house a few months ago and saw one bug last week. Freaked out and saw that my neighbor had Orkin out this morning, so I called the number on the truck. I called around 9:30 a.m. and they offered a window of 12 to 2:00 today! Steve was here at about 12:30.seriously a very nice guy, friendly, efficient, and after going over stuff went right to work. I'm afraid if I leave too many 5 star reviews people won't take me seriously...but seriously, these guys deserve it! read more

Earlier today, I received an email from Branch Manager Brian Zeck, who lamely claimed that the bill that I received was a "Pre-Bill." The document states in BOLD PRINT "Payment is due when service is rendered." It looks like an actual due-and-bill to me. As noted in my prior review, this Orkin Branch is total BS from top to bottom. Run and don't look back. read more