A month ago, Orkin promised they'd come by August 1st between 10am-12pm. I called yesterday to confirm, and they said the appointment was actually scheduled for August 20th. I explained that I coordinate with my tenants for the first of the month, exactly as promised, and that I'd confirmed this with JJ a month ago. The receptionist transferred me to Jeff, who told me they'd come today (August 1st) instead, between 12pm and 2pm. I had my tenants adjust their schedule to wait for the technician -- from 11:30am to 2pm. Nobody showed up. This isn't the first time Orkin Saint Petersburg has dropped the ball. Between the shifting appointment times, the miscommunication between staff, and now a complete no-show after my tenants rearranged their day, I can't recommend this branch. Disorganized and unreliable -- they simply don't deliver on what they promise. read more

I was invaded by ants Thanksgiving eve. Darn things are everywhere and despite my contract I can't get any help until Monday. I suppose that's reasonable given the holiday however the person who answered the 866 number had the personality of a corpse. They sounded like they wanted to be doing anything but answering the phone. At least be a little friendly with someone dealing with a problem your business services. This is the face of a business whose contract I will likely not renew. read more

Very impressed by work done on my house for an exclusion. Fair priced and on top of appts. Much better than I can say for other pest control companies I've used with extremely rude service and can't show up to appts on time. read more

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Do not use Orkin !!! They lock you into 1 year contracts way overpriced and overrated, you can get the same stuff from Home Depot.

I wanted to give a review for David who has been doing our treatments for a few years now...we live on coquina key in St. Petersburg Florida... David always answers our questions, arrives in a timely manner, and Always goes above and beyond when asked!!! Has been a pleasure to work with over the years, and is great person! Thanks again David, you are appreciated! read more

Certainly can't get them to follow up. I live in a house that was treated for termites last year - oart of that treatment is follow ups, as treatment doesn't always eradicate and the termites sometimes have eggs wake up. (gross but true.) Well, all went well in the first round but it took 4 phone calls and 2 no shows to get them out here to check out the soace for followup. Then I got a PERSONAL phone number of an agent and he wont answer my calls or texts. Finally scheduled a follw up and you guessed it- no show. How could I possibly recommend? read more

Just starting service because we just moved. Extremely unprofessional and rude! Needless to say we didn't sign on with them.

Tony and Robert came to my house for termite treatment this morning. They were both extremely professional and well-informed about termite treatment. They were also extremely efficient doing the job in a very expeditious manner but with thoroughness. Their pointers for how to manage maintenance was also so helpful. They make Orkin look very good! read more

When my 13 yr old dog died I never expected to see the fleas. He was a outdoor indoor dog. Orkin did finally take care of our flea issue inside and outside, it was a rough issue for a bit being they didn't spray the yard at the same time they did the inside. Many phone calls were had trying to get our issue fixed in between all the rain. My biggest complaint is your phones. If someone is calling for service one should not have to jump through hoops to get a representative. Today around 3pm I truly needed answers and was made to leave a message and NO ONE returned me call and I have fully paid service for my yard with you. I am done and for your crappy phone service is why I gave you one star. read more

Phillip Simon came by for my yearly inspection....wow Phillip is amazing...he is very knowledgeable and was very focused on where we saw the termites. He listened well to trouble shooted our issue. Phillip thank you! read more

Adam Bailey has been awesome. When we first bought our house, we were having major issues with palmetto bugs. Since the second service, I have not seen a single palmetto bug in the house. Adam is always very responsive and easy to talk to. He switched service dates to a time that was best for me on short notice when I tested positive for COVID. He is always kind, outgoing, and friendly. He always wants to say hello to our pets as well, which they love (especially the dogs). He is just an overall down-to-earth, kind person who Orkin should be proud to employ. He emphasizes all the great values of someone who works in customer service and does it well. Thanks, Adam! I have never been so impressed by a pest control company! read more

Have had service for years and they're very dependable and do a great job at keeping bugs away! Very happy with service!

Worst service ever - Hired them for Bedbugs clearance for one of out rental property. They said they will do re-inspection after 21 days of service. They never did it and never provided us any clearance. Now, that I am trying to follow up on clearance, Angelo said they don't provide any paper clearance. It's done. And we paid about $1,200 for that. Big NO NO for this company read more

Scott and Tony at Orkin did a great job In this day and age if competition these guys are the best They did what they said They did it good and they followed up with me each time I own real estate in Florida and have a contract with them and this is why Thank you very much for outstanding service and price too! All the best for the New Year! Andrew Stiles read more

Orkin Pest Control was just opened today, 10/1/12...They said the service would start today and the pest control person would be here between 4pm-6pm...its now 7:30 pm and no one has called and/or showed up I called Customer Service at 5:45pm to confirm they were still coming, they said absolutely yes they were still coming before 6pm. So I cancelled tonight and will look for another pest control company tomorrow. UPDATE: The Service Man "Jim" called me and said he never got the page from Orkin until the next morning. He apologized profusely and discounted my service contract so I would give him a chance...I did...He arrived on time, did a wonderful job, and I really liked him and would refer him to anyone in the Tampa Bay Area. read more

I have been an Orkin customer nearly a decade but have never had worse customer service than from Orkin in St. Pete in the past few months. Despite regular maintenance, my front lawn is dead. They didn't seem to notice the bugs and fungus on any of their visits so I had to track them down to get someone to look at it. I had to follow up a few times a week for another few weeks to get them to take any action on it. Their solution? Treat for fungus and wait for the lawn to come back! When I asked why they didn't treat before the lawn was dead they had no response. They are refusing to replace my lawn or refund funds so I can replace the lawn myself. They clearly don't care about the quality of their service or about me as a customer. I will be taking my business elsewhere and I certainly hope others will do the same. read more

Much like the other poster, I had a 4-6 p.m. time slot yesterday. By 6:20 p.m., I called the 1-800 number, asking where they were. Customer Service told me they would contact the St. Pete store directly. Apparently the St. Pete store was closed and the best Customer Service could do is leave a message. To make the situation EVEN better, Customer Service could not guarantee whether or not someone was actually still going to show up. Of course nobody did. Here we are at 9:30 a.m. the next morning and I haven't heard a word from them. My hands are covered in some sort of bug bite (that I'm having an allergic reaction to) and unfortunately, I can't wait until they decide they're ready to call me and come out. I'm very surprised they would treat potential new customers this way. read more