My Orlando based colleague referred to Ramon as "Mr Disney" and I can't think of a better…read moredescription. I reached out to Ramon several months before our trip to Disney to get some help figuring out the best plan of action for a princess obsessed 3 year old. He was extremely helpful in suggesting appropriate theme parks, restaurants and other activities. And then I hired Ramon to be our "concierge" for a day at Hollywood Studios. When we met Ramon I was feeling a bit frazzled after our first solo day at Magic Kingdom. My usual daredevil 3 year old had decided she was suddenly afraid of everything and was extra cranky thanks to a cold. We were making our way to "voyage of a little mermaid" when she burst into tears that she was now scared of Ariel. Sigh. Ramon didn't even flinch and suggested we instead meet Woody and Buzz from Toy Story. My daughter was all smiles again and as soon as she started to get fussy in the very short line he pulled a book of princess stickers out of his magical bag and stopped yet another meltdown. Disney is anything, but calm...but Ramon himself is cool as a cucumber. The 4 hours we spent with him were actually relaxing. He had a great plan in mind based on his knowledge of Hollywood Studios. Because of him we never waited in line longer than a few minutes and managed to do everything we wanted to do in half a day...and make it back to the hotel in time for naptime (mom and dad sure needed a nap too!). I originally worried it would be weird to have someone with us on our family vacation, but Ramon was a pleasure to have with us. He also did a great job of being helpful, but let us have our family time. We did all the rides, attractions and lunch on our own...and he was waiting for us after with a smile. And when my husband wanted someone to ride a roller coaster with him he was more than happy to help out. Disney is always fun, but can definitely be overwhelming (especially during the holiday season). However, it really will be the happiest place on earth if you invite Mr. Disney along for the ride.

Save your money!!! Don't make the same mistake we did by using Theme Park Concierges!!!!!! Totally…read morenot worth it. It might be different if Ramon actually learned the name of his clients. (He still can't get it right.) He promised several things and did not deliver. It definitely wasn't stress free or worry free - If anything, it was the opposite. Sure, he brought us Starbucks one morning and did a neat trick with Soarin' with the kids, and waited in line for us for the Frozen Princesses. Oh, and dinner ran late one night past our fastpass time and he managed to get us in. -- BUT so not worth the money we spent for having him 5 days!!!! It might be different if he actually put the phone down and walked with his clients instead of leaving them. He did have a friend help him, Mary, who did a better job than he did. At least she actually made sure our party stayed together! Save your money and don't use Theme Park Concierges! You definitely won't be treated like VIP. I just wished someone would have mentioned something before I made the mistake of using Ramon for 5 days!!!!!

NOT a good company. The night time driver that picked us up at Epcot was supposed to drop us at…read moreSeralago in Kissimmee. Instead we were told to get Off the bus at his first stop at the Clarion Inn at Lake Buena Vista ! He refused to call the company as I requested ! We had to call n pay Uber to get back ! Seralago did Nothing about the situation.

We used this company for a wedding event for transportation for the bride and groom after the…read morewedding to their AIRBNB in Mount Dora. The event was at The Pinery at Howey in the Hills. The driver arrived early, as it was a very cold evening and he said he wanted to be there when they were ready to leave. The next big kindness shown was allowing the groom to include his dog, that was part of the wedding. The original dog transportation back home had a change and the driver quickly accommodated. Both the bride and groom said the driver was A+. Next, even though not planned, the driver let them drop their stuff off and then took them to meet up with their friends at a local Mount Dora location. Thanks so much for a great experience for this couple on their wedding day !!!

We had the pleasure of booking with The Chauffeur Guy after a cruise out of Port Canaveral…read more Timothy was our driver and was prompt, kind, personable and provided a great service. The car was super clean with bottled water and snacks ready to go. Don't let the lack of reviews fool you...The Chauffeur Guy will be our choice in the future.