This seriously is the worst auto shop ever. I personally don't like to write one star reviews, but these people deserve negative 5 stars. They bamboozle you from the start by telling you they care to help you and will give you nothing but their "honesty" and "trustworthy work". Its all crap. They don't know what they're doing at all, or at least care. The owner is a con man. So I had overheating issues with my car. Came here because this was one of the few shops around my area that "specialize" with overheating issues. I figured they were to say I needed a head gasket replacement, since it's auto shops biggest money maker. No surprise, they did. Paid them $1500 up front. They told me it'll be ready within 3-5 days. I thought good deal! Held on to my car for over two weeks saying it still needed work on the head gasket. On week 3, Three straight days I drove by to see if my car was being worked on, I see that my freaking car was parked on Broadway, a block away, all day and night. I seriously couldn't believe it, so I called him out on it. I call to tell him WTF, he lies right to me on the phone saying it's being worked on while I'm literally staring at my car on the curb a block away. Unless it's possible that it was another 04 grey civic with the same license plate number, I call BFS. I call for my money back. He swears it'll be fixed by the next day, which had me feeling sketchy. Next day, I get my car and it's running with no overheating issues..... until the next freaking day. I took it to another shop, and it turns out these assholes never replaced the head gasket, and put in head gasket sealant!!!! Holy #%#%!!! 1500 bucks for sealant!!! I call him out on it, and of course lies coming right out of his mouth. Couldn't even be a man about it and admit fault. I swear this shop should be called Trump Ortega's auto shop. After 8 days of disputing with my credit card company , I was finally able to get my refund. So adding up the total amount of time dealing with this shop, I was without a car for almost 5 weeks. Thank you Ortega's for giving me nothing but time wasted and a severe headache. To my fellow Chula Vista residents, I mean it when I say, don't trust this shop. read more

I'll express my review in a rap. Yo,Yo Ortega's auto repair, let's call it Ortega's electric chair , cause you might as well take your last breath, it's merely death, what a mess, unneeded stress, less stress when I grew breasts, let's guess, what's smaller his pride or his nutsack, Ortega's can't fix Jack, auto repair doesn't slap, let's rename his shithole to Ortega's auto crap. read more

Awesome customer service and truly Masters at their craft. I had an issue with my daughter's Jeep Liberty, unfortunately I tried two other shops prior to Ortega's Auto Service and I am very pleased with their work. I only wish that I discovered OAS earlier. I strongly recommend Ortega's Auto Service. Thanks Guys! read more

Here it is I took my mini there because our granddaughter had her AC fixed there so I had mine AC fixed they changed the hold unit it worked for a week then the car started getting hot came back on a Thursday left the car till the next Tuesday on Monday trued to call but no answer still drove out from Phoenix to pick up the car , he was going to pressure test to fine out what was wrong and maybe charge the radiator if needed , but nothing is as done , he said it needed a head job or gasket, So nothing was done said he had 4 people look at it and they all said head job , all are numnuts , drove car back to Phoenix next day took to a guy out there he flushed and changed the thermostat CAR IS RUNNING AWESOME,done go there read more

Waited for about two months for a part I paid ahead of time because he said it was the only way to get the repair. When he was not able to find the part he did not give me a refund. I trusted him and he ended up making me wait 3 weeks, constantly assuring me that the refund was on its way. At the end I had to file a claim with my bank to collect the refund for me. read more

Regarding up date from my April transmittal Chris keeping my van for four months. We talked and made an agreement for him to install 2 hand motor to vehicle. it was a good talk. He was reasonable. I am satisfied van is work good so far. thank Chris Disgruntled customer. read more

Horrible! My dad asked me to post this review on his behalf. He had his car serviced here for electrical issues on his front passenger window. He took his car (after setting an appointment) and was told to go back home because there was no room for his car. He understood and went back home. He them took his car another day and was never given a call back, leaving his car closed up. He was without a car in the middle of the week when he had to work! After that he had to go back to the shop various times because the work was not done. Parts were taken off and he was driving around like that. After than MORE problems came up with the car. The problem was not fixed and actually worsened. It's very unfortunate because I had recommended him and he had a HORRIBLE experience read more

Chris was very honest, and kind when I took my car for an AC repair. I had no idea what was wrong with my AC, until Chris showed me my air Condensinor was bent which explained why my AC was not giving me cool air. Chris really cares about his costumers and educates (if you don't know much about cars)which I find nice because as a girl I appreciate when a mechanic shows and demonstrates what needs to be done to your car. I will definitely be coming back for future car repairs with Chris and his team. read more

Chris is absolutely amazing! He was honest and upfront about what was wrong with my car and the cost. I was recently ripped off by another mechanic and by the grace of God I was directed to Chris. not only did he fix my car, he did it timely and gave me frequent updates on the status. Chris also gave me a follow up car to ensure that he meet all expectations! Truly the best car/customer service I have ever had, I recommend Chris and Ortega's auto service to wv read more

Great customer service. Honest, friendly and reliable. I started taking my car here and see no need to go else where.

Chris was nice enough to make me an appointment considering he was busy. However, he left 20 mins before my appointment to "pick up a part" for another client he had been helping for 2 hours. I decided to leave after waiting for almost an hour for him to return. I cannot speak to the quality of his work but it wasn't great waiting around in the heat like that. read more

Chris is amazing. The first time my husband and I went to his shop he was very honest and informative. I haven't taken my car to anyone else but him. Good service Happy customer I highly recommend his services to anyone. Thanx Chris! We will always come to you to care for our cars Ruby & Frankie read more

They have really really good service i was having car problems and they fixed it right away and the best part was the price so for sure i will be coming here for everything that my car needs to get done love the service and chris was straight forward and great read more

We paid chris over 600.00 for a compressor replacement when I got home the compressor didn't work t all been calling chris for the past 4 weeks now he keeps telling me his machine broke it will be fixed next week guaranteed next week comes another excuse I feel he took advantage of me and my family in over 600.00 I guess court is the next step read more

These guys are great. I went in and they immediately knew exactly what I needed. They got me a great deal and went above and beyond to service other things my car needed for FREE!! They actually hook it up as much as they can. Check them out next time you need a service. read more

Cannot rave enough about how wonderful Chris is. I bought a 2000 LT Accura, salvaged title vehicle and been having my car serviced by him every single time, and each time he has been nothing short of amazing. He is honest, trustworthy, hardworking and extremely knowledgeable. He takes the time to explain things and makes me feel comfortable. If ever looking for a great mechanic with fair prices, give Chris a call! read more

Chris has been our mechanic for over 10 years. He is knowledgeable and cares about his customers. I have referred my friends and family for years because I am a satisfied customer. read more

As a female with no vehicle knowledge, it is very easy to be tricked into being asked to get things for your car, you might not need. This has happen to me in other shops. I've been coming to this shop for years, and it all started after I was being asked by another shop to buy breaks and all sorts of things. I came to Chris and asked for a second opinion. He was kind enough to show me how I didn't need it. After that experience, I've trusted this shop. Chris is great at explaining things to you and he always encourages you to seek a second opinion, just to make sure you are not being tricked. He does his best to get you the best prices possible. It's hard to come by good people, Chris and his Dad are professionals and very honest people. My highest recommendation. When they relocated to this location, I never doubted continuing my services with them. read more

Hands down the best auto service in Chula Vista. Very great prices, honest work, fast, and super reliable.

I had been recommended to Ortega auto by a friend close to ten years ago. At that time they were at a different location. Christian has always steered me in the right direction when it comes to what I need done to my cars at a great price! Most importantly I feel safe when my wife and two boys are on the road!! read more

Good mechanics are hard to come by and good service seems nearly impossible to find these days. But that is not the case here. I received awesome service! Chris was very kind and down to earth, he explained everything clearly, and was completely honest the entire time. He knows what he is talking about and seems to be running a great shop. As a female I can't express how wonderful it is to meet a mechanic who doesn't talk down to me. Chris and Luis opened the hood and showed me what he was talking about and what needed to be fixed so I felt confident in the repairs. He was honest and up front about pricing. He was understanding and gave great labor pricing which I appreciated. When I got my car back, I was happy with the repairs. He also was kind enough to let me know about some other repairs that required attention soon to ensure top quality performance. Truly, a wonderful team of mechanics! Thanks guys! read more

Let me tell you about Ortega's Auto Service. I took my two cars to Ortega's because they were highly recommended by a co-worker. I brought my Mazda Van in for some service. Chris and his Dad said they would do an inspection on the vehicle and let me know what needs to be serviced or repaired on my vehicle. Chris called me to let me know the besides the regular maintenance there were a couple of safety issues. Chris and his Dad took care of all the issues and I was on my way. The van drives like it is brand new. Not only did they get me back on the road, but way under budget. No comparison to Dealership prices. The Van failed smog due to a bad catalyst converter. I brought the van back to Chris and told him what happened. Chris explained that this particular vehicle has 3 catalyst converters. Chris tried to save me a lot of money by trying of get the catalyst converters aftermarket, instead of the Dealership. After 4 attempts and 4 wrong parts, Chris told me that we have to get the catalyst converters from the dealership. Chris spent almost a month ordering parts from different suppliers and doing research to save me money. He didn't have to do this, but he did so trying to save me a lot of money. Final outcome, van passed smog even though I finally had to go to the dealership for the catalyst converters..I have never met anybody like Chris that spent so much of his own time doing research to get me back on the road. By the way, Chris didn't charge me for all of his work which is unheard of. I brought my Ford Ranger in because the air condition was not working. Chris found the problem. The compressor was bad. Not only did he put a new compressor on, he found that the condenser had a leak which caused the compressor to not work. Chris also noticed that the vehicle was misfiring. Misfire was due to the Heads being cracked on the inside. Chris got me New Heads and the truck runs like a brand new vehicle. There were some other minor things that Chris took care of. Can't say enough about Ortega's. They are very honest and point out what's wrong with your vehicle. No sales job, just safety. Excellent prices and warranties on parts and service. read more

My family and I have been taking our cars to this family owned business for years. Every time they have greeted us warmly, assessed and repaired our parts. Chris is trustworthy, approachable and has a great way of giving a detailed explanation for what the cars need. They are fast, reliable and thorough with their services, it definitely gives you a peace of mind that your car is in good hands. read more