Staff provided misleading information to get a sale. Indicated we could return the product if we…read morewere not fully satisfied. This was not the case. Won't shop here again. Do your own research on return policy if you decide to go in.

My experience at the store started great. Donna was extremely helpful and found something my…read morepartner and I both agreed upon and was within budget. As soon as we swiped the credit card things went south... To make a long story shorter, delivery was supposed to be on a Sunday, we got the mattress Tuesday and both had to take another day off of work due to lack of communication. Once all was set up I asked if they could mount the headboard brackets that were paid for only to be told they could not be mounted despite making it clear we intended on purchasing a headboard upfront. There are so many options (especially in this area) I would go elsewhere. At every step I faced a severe lack of communication and lack of care provided by the team in store. Is the mattress comfortable? Yes, but I'm stuck with something that is not what I wanted which is really disappointing. It's clear they care about their commission and once you walk out the door it's your problem. This may not be a big purchase for some but it was a big step for my household. There were too many missteps for one review, but all in all, shop elsewhere if you are looking for great product and service.

I am beyond frustrated with my experience at The Futon Shop. I purchased a mattress that arrived…read morewith visible damage and, to make matters worse, was missing the handles entirely. Following their instructions, I sent over detailed photo evidence of the defects immediately. They were responsive right up until they received the proof, but as soon as they saw the damage, they went completely silent. I have tried calling and emailing multiple times to get this resolved, but they are flat-out ignoring me. It is incredibly unprofessional to go "ghost" on a customer after sending a defective product. They have made zero effort to make this right. Save yourself the headache and take your business elsewhere because once they have your money, they clearly don't care about the quality of the product you receive. They also tried to cover the damage with brown tape very deceptive

Stay away from getting it shipped! Inspect any futon carefully! I ordered a futon from the Futon…read moreShop. It was shipped to me. Upon opening I realized that one section of the futon is very underfilled. When folded, if you sit on the bad side, you slide toward the arm of the frame. It is a bout 4" difference so you can't sit on that end without sliding. I ordered on the phone and forgot to ask about return policies. The invoice says I can only exchange and have to return in the original packaging. No way can I do that since the futon was very compressed for shipping. I sent a complaint to customer service yesterday, 12/30, and am looking forward to a positive resolution.

My girlfriend and I decided we wanted a larger bed, especially with three small dogs insisting on…read moresleeping with us. We had a Heirloom queen from Jerome's that we absolutely loved that costed an ungodly amount of money six years ago. They're even more costly now, especially the California King. And you better not hate it, because Jerome's doesn't accept returns. We fell in love with Jerome's Bordeaux California King, but the mattress alone costs nearly $5,000.00. We started watching YouTube videos on different mattresses. We enjoyed watching Ken, Gabriel, and Pablo's videos from, "Mattress Makers," San Diego based furniture stores. Was interesting watching them open up mattresses they removed from customer's homes when delivering their new mattresses. We were really sold on their entire manufacturing process. The natural latex foams, and spring designs, and the fact they make them as soon as you order them. With a two week, give or take, delivery date. They can also customize your new bed and install different types of latex foams to make one side firmer and the other side softer. In addition to, "Mattress Makers," many good reviews all over the internet, we decided to give them a shot. We arrived at the San Marcos location just before closing time. Being mindful of whoever was working was probably wanting to lock the doors and go home to their families. I was just planning on getting some quick information, and brochures, etc. We were greeted by a very familiar face. Ken Johnson happens to belong to the same ancient and charitable men's fraternity that I do. As matter of fact, he's a Pillar and well liked and respected member of our brotherhood. Yes, we are Freemasons. Even though he was about to close up shop, my girlfriend and I were heartily and genuinely welcomed in, he loved the doors and spent an hour with us figuring out what our needs and sleeping habits were. He zeroed in on two types of medium firm beds for side sleepers like us. We were ready to purchase, mostly due to, "Mattress Makers," were half the price of our favorite Jerome's Bordeaux mattress, and Mattress Makers guaranteed we'd love it or we could return it for a $289.00 return fee, which Jerome's didn't offer. After a couple of weeks we decided the mattress wasn't for us and we became willing to pay the return fee, and purchase the more expensive one we were already familiar with. Don't get me wrong. Check them out yourself. Mattress Makers have quality offerings and many satisfied customers. We decided to keep, and pay, for the free pillows and sheets we got with the mattress we returned. Quality all around. And the service we received, was on par, from the very beginning to the end when we had to make the uncomfortable choice of asking to return a product to a good friend we purchased it from. No matter where you live in San Diego, Orange, Riverside or even LA County, go in and see Ken Johnson at the San Marcos, "Mattress Makers," showroom. Whether you're buying or returning he'll make you feel good and treat you right. Arlene and I are older, and have hip and shoulder pain exasperated if on the wrong mattress for us. We're kind of like the old nursery rhyme Princess and the Pea, where she was so sensitive she felt the pea even after many mattresses piled up. Additionally, Ken has followed in his Dad's footsteps and is a professional Santa Clause around Christmas time!

We had a great experience working with Ken J. at the San Marcos location. He patiently helped us…read morefind comfortable latex mattresses for our master and guest bedrooms. He also took the time to demonstrate a motorized frame which was quite amazing to see. There was no sales pressure or gimmicky discounts. They are factory direct to the customer, so you will pay less than a comparable mattress from a famous brand store. I highly recommend learning the basics of mattress construction at mattressunderground.com before you shop for a new mattress, so you can make an educated purchase.

We had an outstanding experience at Ortho Mattress in Oceanside and Cam made the entire process…read moreeasy and enjoyable. He was friendly, personable, knowledgeable, and never made us feel pressured. We needed to buy a mattress and pick it up the same day. We already had a good idea of what we wanted, and Cam took the time to answer our questions, offered a few great options, and helped us take advantage of the fantastic Fourth of July sale. What really stood out was his follow-through. Even though a couple of the items ended up being slightly different than originally expected, Cam did exactly what he said he would. We had mentioned we'd be back before the sale ended, and when we returned, he already had the items we were most interested in ready for pickup. It's rare to find customer service that's this attentive and reliable. Cam went above and beyond to make sure everything went smoothly, and we truly appreciated it. We highly recommend both Cam and Ortho Mattress!

Craig at the Ortho Mattress store in Oceanside on Vista Way is awesome. He's friendly and…read moreapproachable and offers great customer service. We knew we wanted an Aireloom mattress but we still had to test which firmness was right for us. As we tested out the different models, he explained the differences among the models and happily answered any questions we had. We found the mattress for us, and Craig processed the sale quickly and efficiently. We're happy with our purchase and happy we chose Ortho Mattress.

We came in search of an oxygen pillow and Nate had the full complement of firmness and height…read morecombinations -- far better than any other store we had called. He was informative and no-pressure during the fitting process. While we weren't there for mattresses, he had a wide selection of brands and models with clear price information next to each bed. Make sure you text or call for an appointment! The store is open by appointment only so you will have his full attention during the process.

Love Love Love our bed! Hubby and I are enjoying the best sleep of our lives! No exaggeration…read more We highly recommend Golden Dreams Mattress and Nate knows his stuff.... All questions answered and absolutely no pressure to buy,,,, Plus he helps tailor a mattress to your needs. Thanks again, Nate!

Chuck is in the top 5 customer sales people I have had the pleasure to work with and I am 52! He is…read moreincredibly knowledgeable both on an individual product level and assisting to find the right therapeutic products, to help with your individual needs. He is so clearly a passionate believer in his offerings, it's not "being sold" as much as it is being educatedI am taking measurements today and will be back for my zero gravity chair tomorrow. I can't wait

Chuck was the most amazing and compassionate salesman. I really appreciated his help. The…read moreatmosphere in the store is peaceful and makes you want to stay and cool down from the heat.

Earlier this year my fiance Iman and I decided to go look at some furniture. In all honesty, we had…read morezero plans to purchase anything but just wanted to see what was available in the San Marcos showroom. And then we met Nikki Brouillette. She was patient and incredibly helpful with every question we asked. Iman and I both have different styles but somehow Nikki was able to help us pick stuff where we both felt satisfied. This in turn resulted in us going from intending to spend zero dollars to, spending somewhere in the ballpark of 30,000 along with an entire home remodel (paint/floors/electrical). Which is 100% thanks to the dedication and knowledge that Nikki contributed to the process. And once the furniture was delivered, the interior design vision she painted for us on her computer came to life. Like Cinderella, but with amazing furniture and design instead of some weird pumpkin carriage. Overall, we couldn't be happier with how everything looks and appreciate all the work Nikki put into helping us find all the finishing touch cherries on top of our dream house. Incredible job. Sincerely, A very impressed Chad and Iman

I am giving two stars ONLY because we are happy with the furniture quality to this point. The…read morecustomer service at the San Marcos location is horrible. first I will say that when you pay over $12,000 for two recliners and a loveseat, you should also receive a great customer satisfaction experience. we received anything but. First of all, not only will Ethan Allen not pick up your old furniture, you cannot even pay extra to have it picked up. They do charge for delivery even though the cost of the furniture should cover this and there is no removal of old furniture. They deliver the furniture one piece at a time rather than waiting until everything is done and deliver it all at once, therefore leaving the customer with the old furniture sitting around the house so we would only have to pay another company one time instead of two or three to remove it. As far as scheduling delivery, they are very inconsiderate and WILL NOT work with you on a schedule, only what is convenient for them. Their attitude about any issue is "too bad" that's the way we do it. i would never purchase anything from them again.

I have never been so disgusted by a manager's behavior in my life…read more Today, I witnessed Jerry openly yelling at employees and speaking to them with absolutely no respect. It was humiliating to watch. The way Jerry talked to those employees was as if they were broken machines instead of human beings. What was even more disturbing was that the employees seemed completely used to it, which makes me wonder how often this happens. As a customer, I was shocked and extremely uncomfortable. No employee deserves to be treated this way, especially in front of customers. A leader should build people up, not tear them down. If this is the kind of management your company allows, then there is a serious problem. Jerry's behavior was unprofessional, inappropriate, and unacceptable. I will be reporting this to corporate because employees deserve far better than being publicly yelled at and degraded while trying to do their jobs.

There's a very long line to pay and there's only 2 cashiers- both slow to process. I left and went…read moresomewhere else. Ridiculous!!