I went there 5/17/2024, 7pm. Ordered the Hibachi Filet Mignon. My husband ordered the Hibachi Steak and Shrimp. We left at 8:01pm (yes, I am staring at my receipt!), and went to a movie. I had a rumbling stomach that night, but didn't think much of it. Fast forward to 3:00am. The food poisoning came in full force. I was puking up the meal, while on the toilet simultaneously for HOURS, never been so sick in my LIFE. I was on the toilet for HOURS with violent diarrhea while puking into a can. Finally I found my way to bed, only to get up numerous time through the rest of the night and into the day. Being very upset I spent $68.53 for a meal that practically killed me, I called the restaurant the following day at 1pm. I spoke to Kay, who said she was the restaurant owner. I explained the situation. She told me that nothing could be done, and, until 3 people called in sick reporting the same thing, she could do absolutely nothing to help me. I told her that I was just very upset to try a new restaurant that we found BASED ON YELP REVIEWS, only to be very disappointed. I told her I would be leaving my own review, stating this exact conversation, because I helped her business by following a Yelp review, so it is only fair I post my experience for others. She said she was doing all she could to help me...which was nothing, but kept saying she was "doing all she could" to help me. Then she changed her tune and said and that I should go see a doctor, bring the paperwork in, then she would make me a free meal. I DO NOT WANT A FREE MEAL!!! I wanted my prior meal comp'ed because I got so sick from it, and I told her that. She said there was nothing she could do, as the owner of the company. I told her that was okay, but since I got sick, and I offered to do the right thing by coming to her first to see what could be done, I was now going to Yelp to leave my own review, since I used Yelp to find the place. I also told her I will be calling the Health Department on Monday. She then changed her tune again, telling me to come up and bring my receipt in and she will see what can be done. I told her I have a photo of the receipt on my phone and I could send it to her, as I am not going back there, let alone to eat. At this point we were talking in circles and she was repeating herself, so I told her I had to go, and that she should look for my review within the hour. I reminded her I was calling the Health Department on Monday. I told her to call me back if she decides to comp my meal, but other than that I did not want to hear from her, and hung up. She called me back and said I sounded very angry. I told her I was very angry, and that unless she was comp'ing my meal, I was done with the conversation. She asked me again to come back so she could see my receipt and make me a "good meal." I said "No thank you, I thought a Filet Mignon WAS ALREADY a good meal, and I can't afford to die again. Also, I can send you a copy of my receipt as I have a photo on my phone." She asked me once again to come up, and at that point I said I had to go, I'm busy with the toilet. I told her to look for my review and look forward to the Health Department call on Monday. On Wednesday, 5/22/24, I called to ask if my refund was being processed. Whoever answered told me "Kay fired, she no longer here." I asked to speak to the person who took her place. I was told "You stop calling here, we no help you!" and they slammed the phone down. I called back, and they immediately saw my number and hung the phone up. This happened 2 more times in a row. I waited an hour and called back and asked for the manager, and was told "You call again, we get police involved!!" I told them "Yes, please, let's!! I was promised a refund and now you are refusing to even talk to me. They slammed the phone down on me. I called back, and they immediately put me on a 30-minute hold and shut their phone system down!!! Later the same night, my husband called after work from his phone, and he asked for the manager. They asked why, and he told them it was a food poisoning issue from last week. They immediately told him "Manager not here now, call back later." They hung up on him. He called back and asked when the manager would be back in. They said "No. No manager here. We don't know when they be back." So, we were promised a refund and they won't honor their promise, and got very unprofessional with us. I am currently disputing the charge with my bank. It's not so much about the money at this point, it's about how this company is handling this situation. I would think twice before supporting this restaurant, as they were very rude, did not want to rectify the issue, and only care about profits. read more