I called Sutherland to get an estimate for replacing my water heater after my neighbor's unit…read morestarted leaking. Since all of our homes were built around the same time, I assumed my water heater was also 17 years old and might need replacement soon. After I sent photos of my water heater and the model details, Ti took the time to look up the serial/model number on the Bradford White website and discovered that my unit was actually only 11 years old, not 17 as I had thought. He texted me back and asked for clearer photos to confirm the manufacturing date. I called him right away, and even though I currently have no issues with my water heater, he generously spent time explaining everything in detail. He told me that Bradford White is a very reliable water heater and that this model generally does not require routine tank draining for maintenance. He also gave me valuable advice for the future, recommending that when I eventually replace the unit, I should install it on a metal drain pan with moisture detection for leak protection. I was genuinely impressed by his honesty, knowledge, and willingness to help without trying to sell me something I don't need right now. He could have easily pushed for a replacement, but instead he gave me thoughtful, professional advice and saved me unnecessary expense. I truly appreciate the time he spent helping me over the phone, and I would absolutely recommend Sutherland to anyone looking for an honest and knowledgeable professional.

Sutherland is a highly professional family business, and they went out of the way to solve my…read moreproblem. The water suddenly stopped running in my house - well, not exactly, it would run for a few seconds and then stop. I asked my neighbors and their water was all running fine. Portland Water Bureau said it wasn't their problem. So I called Sutherland Plumbing randomly, and we did some trouble shooting over the phone. It looked like it may be a VERY expensive issue in the pipe between the house and the street. Ti Sutherland found a time to come by, since this was kind of an emergency since we couldn't shower, and he found the problem in just a couple of minutes. Turned out it was only the HOT water that was being stopped, and it was a janky flood prevention device that had been installed with the water heater. The batteries died and it shut off the flow. Replaced the batteries, and boom! We're all fixed. Ti actually got a big kick out of the whole process. Solving problems is his bag. Highly recommend.

I needed to replace an old water heater. Water Heater Doctor replies were prompt. They removed the…read moreold water heater, installed the new old. Used an apprentice as well as the regular technician. All went well and because they can do other plumbing tasks besides water heater maintenance, they looked at my other needs and will get back to me with suggestions. The best!

My gas tank water heater was 20 years old and I decided to replace it pre-emptively. I requested a…read morequote from 3 companies, one of which was the Water Heater Doctor. Their quote came in the lowest and Brandon was extremely helpful on the phone, so I ended up choosing them. - The quote process was great: I submitted their online form, they gave me a call asking for more details, I sent them a few pictures, and they gave me another call with solutions and a quote. The quote also happened to be the cheapest of the 3 companies I got bids from. - The installation went very smoothly. I understand that direct vent water heaters are a little tricky to install, but Brandon installed perfectly. He arrived on time, got rid of our old water heater, and added a new water heater with several fixes: the overflow pipe now runs to the sink, he used a "flex vent" kit so the water heater can sit on the ground, and he put the water heater in a tray to reduce issues from slow leaks since I don't have a basement drain. - After the install, Brandon taught me how to change the temp / turn the water heater off / how to flush it / how to change the anode rod. Very pleased with the work and my new water heater is working flawlessly. The only downside was that there was no permit. I'm no expert on permits. Portland's website says that water heater changes require a permit. Brandon said it's a "gray area" for residential. I am not planning on selling the house and things looked good to me, so I don't mind too much.

I have worked with Frank's Handyman Service on multiple projects, and had excellent experiences. I…read morealways get three quotes, and they are competitive, often coming up with great solutions. As examples, they have removed old pipe insulation in my parent's basement, and painted the outside of my large craftsman that needed a huge amount of prep. I am a woman who has owned and managed property for some time, and I have never felt talked-down-to, nor taken advantage of by them like can happen with other handymen. I have worked with Frank Jr. and Frank Sr. They communicate well, and they show up with their contracted workers on time, get the job done, and do a quality job. I continue to use them, and would highly recommend them to others.

With a name like Frank's how could this place be anything but great? :)…read more I'm getting too old to be doing some of these home repairs so I started looking around for a reasonably priced person who was an all-around handyman. Most of my projects are not terribly difficult or complex. Mostly fix this, repair that, less than a day to complete type of projects, Frank's was not what I was looking for. Frank's is an actual company with a professionally done web site, multiple employees and a "can do" list that even the most competent sole proprietor handyman doesn't have. They are close by and will come out to look over the job and make a bid on it which for me is a big plus. So far, so good. Reasonably priced. Very responsive. Quality work.

They give free estimates (which a lot of plumbers don't do) and, in my case, got the job done along…read morewith a couple of side quests that we'd been putting off.

Dylan and his team were great to work with. He helped explain things to me even before we hired…read morehim. They showed up on time, and completed the job quickly and neatly. We will definitely be going with him again for all our plumbing needs!

If there is one way I'd describe Cornel's, it'd be customer service…read more We've been using Cornel's for over 15 years and they have never disappointed us. This time they were out to replace a sump pump. James communicated when he was coming, arrived on time, and did the job quickly. He was friendly and talked at my level. Definitely the kind of customer service you'd expect from Cornel's. Premium price, but premium customer service and quality people. You get what you pay for! I'm keeping them on speed dial.

Due to a plumber error with Cornel, it resulted in $40K of damage to my home. The claim is in…read moresubrugation, but in the meantime, my home insurance has gone up $1000 a year and now other insurance companies will not consider me for home insurance. The one company that will will take me on will not write in a water sewer backup clause, and there is no way I would not have that coverage. Due to the bathtub faucet not being put back together correctly, I had flooding in my kitchen, bedroom closet and master bathroom. Because the tile could not be matched, the entire bathroom had to be redone. Not only did I have 6 months of disruption/construction in my house, I'm now going to pay more in insurance and I don't have the ability to change my insurance without high risk to me financially. I do not recommend this company. Nobody ever reached out to me after the damage, however they did call the Flood Pros without telling me that they had done so when I called in a panic on a Saturday night. The initial reason I called them was to fix an bathtub faucet that was dripping in the tub, and I ended up with a disaster.

Efficient, good communication, would hire again…read more Accomplished 2 jobs in one hour (replace garbage disposal, replace toilet fill valve). Asked for pictures to help them prepare, went right to work when arrived.

I'm a little slow with my review... About two years ago Dean installed my new free-standing bathtub…read morein my new house and did a great job. Since then they have been out a few times for plumbing issues in the kitchen as well. They are very professional and reasonably priced. I will continue to use them for all my plumbing needs and I highly recommend them!

Alex Vargas was very personable, very respectful, extremely knowledgeable and eager to help - just…read morelike the previous Mr. Rooter plumbing tech, Joe West. From start to finish, I was never left in the dark about cost or the solution to my plumbing problem. They offered the latest plumbing tech and left the job site in good order. You get what you pay for and both Alex and Joe will have me coming back to Mr. Rooter again because I feel confident they will get the job done right.

We called to have our pipes fixed. Jeremy was assigned to our house and he was amazing! Mr. Rooter…read moreprovided reasonable prices and got the job done thoroughly and very quickly. I would highly recommend!

My heater had a gas leak last September and Dmitri from Conrad did an excellent job fixing it on a…read moreSaturday. The job itself was pretty challenging due to a very small space to even insert a properly sized wrench for the job. However Dmitri didn't give up and successfully managed to tighten the parts after applying sealant. Since it was still warm outside, we didn't use the heater until 4-5 days later when Dmitri came back to verify the sealant he used had cured properly. Then sometime in February Conrad texted me about a promotion they had for a tune-up and maintenance service. Happy to accept and Leo came and performed the verification. Great they could accommodate my time as well: again a Saturday.

This morning, 4/27/26, I received an unsolicited text from someone who calls himself, Alex. This…read moreguy said he works for Conrad Heating & Cooling and spoke as if we had an existing business relationship i.e., the message said, "It looks like we haven't been out for your spring A/C maintenance yet," implying they had serviced our system before. I almost fell for this trick. But as he pressed me to make an appointment, he asked me what kind of a/c unit I have, which is an odd question for someone who has worked on our equipment previously. I then asked him directly, "Have I done business with you before?" No response. So I asked again. No response. It turns out, I have no record of doing business with Conrad Heating & Cooling, because we have never done business with this company! I told him I would not be scheduling anything with Conrad. This representative didn't even know what type of unit we have, confirming there was no prior relationship. The familiar tone of the initial text was a deliberate tactic to create a false sense of trust. And I find that very offensive! I'd encourage other homeowners, especially seniors who are frequently targeted by this kind of approach, to read unsolicited texts carefully. If a company implies they've worked with you before, ask specific questions before agreeing to anything. In this case, the deception became obvious very quickly.