I would like to thank the entire staff at Our Dog House for making our fur baby's stay so special. We recently boarded our English Bulldog, Giovanni. He loved every moment here. He made new doggie friends & he absolutely adored all of his new human friends as well. They are the most attentive and caring people. Everyday they kept me up to date on his daily activities with texts of photos and videos. I cannot praise them enough. Thank You once again for providing the most loving environment for our sweet little Giovanni he can't wait for his next adventure with all of his new buddies. read more

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Our Dog House Camarillo is the only place I will bring my Brewski! The staff is amazing, and so sweet to our boy. They are very attentive, communicative and are always easy to get ahold of. They are very cautious about making sure all the dogs are caught up on vaccines to make sure all the pups are safe. I know they love him and he loves going there for boarding and daycare! read more

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We've been taking our husky to Our Dog House for both daycare and boarding for the past two years, and we truly couldn't ask for a better place to care for him. Justice and her team are absolutely amazing! Our boy is a rescue and can be a little fussy and needy at times (especially at night), but the team there has always been incredibly patient, kind, and attentive to his needs. They genuinely understand dog behavior and go the extra mile to make sure every dog feels comfortable, safe, and cared for. Communication is another thing they do really well. Whenever he boards, we receive regular updates and photos--often daily--which gives us a lot of peace of mind while we're away. Even when he's just there for a single day of daycare, they still send photos so we can see how he's doing. It's clear the staff truly care about the dogs they work with, and that level of care shows in everything they do. The facility is also kept very clean and well maintained. Most importantly, our dog loves going there--which says everything. He's always howling and happy to get out of the car to go inside and play with his friends. We highly recommend Our Dog House to anyone looking for a daycare or boarding facility that is knowledgeable, communicative, and genuinely cares about the dogs in their care. read more

I have a crazy, deaf, Australian cattle dog. There are seriously days I want to cry! The staff at Our Dog house is absolutely amazing! My girl is almost jumping out of the car window because she can't get there fast enough. They listen to your concerns, love each dog as if they are their own. I've never been more satisfied than with this business. Truly life changing for me and my girl!! read more

Our Dog House Camarillo - My girl getting her energy out with her besties! - Pet Boarding Near Me - Camarillo, California

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Even though our dog is a non-descript mutt straight from the Little Brown Dog printer, they greet her by name every time, and she runs in, forgetting we exist. Can there be a better review than that? read more

Our Dog House Camarillo - Pet Boarding Near Me - Camarillo, California

If you enjoy bacterial infections and terrible customer service, look no further--this is the place for you. Here's an honest review of my experience: I've taken my two dogs to this boarding facility twice before their most recent stay (December 24-26). They returned home happy both times, and I had no major issues--though I did note a minor inconvenience. Despite being told that someone would be available to answer calls for updates during the stay, no one answered the phone when I called several times. While this was frustrating, it wasn't a deal-breaker. This time, however, was a completely different story. When I picked up my dogs and brought them home, they were unusually lethargic. Within about 30 minutes, my larger dog began vomiting profusely. Initially, I thought he might be stressed from the visit. But soon after, my older dog developed diarrhea, which quickly turned dark red and bloody. Over the course of the night, he was repeatedly vomiting or having diarrhea--every hour, like clockwork. He couldn't keep any food down for more than two days and eventually lost interest in eating altogether. Despite not eating, the vomiting and diarrhea persisted. Then, my smaller dog started showing the same symptoms. After two days of worsening symptoms, I took my dogs to the vet. The diagnosis? A bacterial infection likely caused by contaminated water, or surfaces at the boarding facility. The vet visit cost over $1,300 and included fluids for dehydration, fecal and blood tests, medications, and emergency fees. Both dogs eventually recovered, but it was an incredibly stressful and expensive ordeal. I decided to review the facility's paperwork to check for any policies on illnesses caused by their facility. While it mentioned that viruses were non-refundable, there was no mention of bacterial infections. With this in mind, I contacted the facility for two reasons: 1. To inform them so they could take steps to prevent similar incidents. 2. To request, in good faith, some kind of refund. I wasn't expecting much, maybe just an apology or a small token of acknowledgment. Instead, I was met with a nightmare of unprofessionalism. I initially called and spoke with a staff member, who assured me that the manager, Diana, or assistant manager, Sam, would call me back the same day. That didn't happen. I called again and was told they'd call the next day. No call. After several failed attempts, I stated I'd come in person to speak with Diana. Eventually, I received a text from Diana explaining she had called my boyfriend's number instead of mine. No big deal--it happens. When we finally spoke, I calmly explained the situation, from the symptoms to the vet's diagnosis, and that I read the paperwork which only precluded refunds for viruses. I also reiterated that my dogs were healthy when I dropped them off but came home extremely ill. I politely asked for a refund as a gesture of good customer service. Diana's response was shocking. Rather than showing a shred of concern or apologizing, she became defensive, claiming it was like children getting sick and unavoidable. She also mentioned I had signed paperwork waiving refunds for viruses. I corrected her, explaining the dogs had a bacterial infection, and I had the vet's notes and bills to prove it Diana begrudgingly responded, "So, you're not saying this is a virus?" When I said no, Diana then said "Fine then. Since you're calling it a bacteria infection, we will give you a refund but we would ask that you not board your dogs here again." I said no problem; I had no intention of returning after this interaction. The next day, Diana called again, offering only a partial refund "to protect herself and the staff." Protect from what? Bird flu? WWIII? A zombie apocalypse? Though nonsensical, I just wanted the situation to be over. This experience has been beyond disappointing. Diana's rude and dismissive attitude was appalling. Had she shown even a shred of kindness or professionalism, I would have let this go without pushing for a refund or resorting to leaving this negative review. EDIT: Management left a standard response to this message. The comment was more sincere and kind than the actual phone conversation--for public image it seems. But instead of leaving it at that, Diana PRIVATE messaged me saying I should take creative writing since I'm full of it. I'm very disheartened about the continued unprofessionalism. My dogs were sick--that is undisputed and the vet told me after a series of tests that it was a bacterial infection. Of course I enjoyed my first few visits, my dogs weren't sick and pooping blood every hour. She also added that I was on "audio and camera" to intimidate and threaten me. Just apologize and run a legitimate business. But here is a screenshot of how they speak and treat their customers. read more

Our Dog House Camarillo - Pet Boarding Near Me - Camarillo, California

I did two days boarding they have secret fees. The lady told me I had tell 7pm to pick up my dog, nothing about a extra fee if after 12pm. Almost $90 a day for weekday boarding. Also got home and my dog had hair and skin missing right below her eye. Looks like a bite. Nothing was said during pick up, The front dest lady was rude when I ask any questions about fees.. Won't be going back. read more

The response here is politically correct to save face for the general public and that's ok. Pet parents, please do not be fooled. The false representation was as "owner" not part "owner." Non-working cameras must be addressed within this facility for animal safety. In addition, sanitation is an issue if fecal matter remains unattended for other animals to consume which poses major health risk for other animals as this facility doesn't require fecal matter testing regardless of expense to costumer. Safety is of the utmost importance! The BBB and Ventura County Animal Services has been notified. I encourage a thorough investigation of this facility. Be well. read more

I have a doodle. He absolutely loves our Dog House and Camarillo.. The facilities are surprisingly clean and the staff is extremely friendly. I would recommend this place to anyone who has a dog and needs to board it for a few days. He comes back exhausted but happy. read more

Today was Ositos and my first day at camp. The staff were friendly and expecting us when we got there. The total operation itself was large and had outdoor play areas. Everything was clean and dog appropriate. The dogs were well taken care of and most importantly smiling! The best part seeing my dog happy and smelling so good...I think they deodorize him before he leaves. Nice touch. This is my second experience with a dogcare after private care. I will update read more

Always super amazing with our puppy. The staff is awesome. Super kind and friendly and accommodating . This is my third time coming to Our Dog House . thank you you very much! read more

LOVE this place, my pup absolutely goes nuts whenever he goes to daycare here. The staff is very attentive and they are quick to make sure you're up to date on your vaccines. Everyone at Dog House is amazing, never had a bad experience here. My pup is always tuckered out after a day of daycare. Definitely recommend them! read more

They do not follow up on messages, then when calling back they stated they can't take the dog if bordello is over 6 months. HORRIBLE customer service. read more

So thankful I have a place I trust not only to care for my dog while I'm gone but also to love him. We got Jack at 8 months old and he's very slow to warm up to people. Jack loves ODH and so do we! PS They even send us pictures of our boy while we are gone! read more

Our Dog House Camarillo - This photo of happy Jack and his friends was sent to us via email while we were on vacation. - Pet Boarding Near Me - Camarillo, California

Filthy facility made my dogs violently sick. Unprofessional management was extremely rude and childish. Would give 0 stars if I could... Don't take your pets here unless you want them sick read more

We are very happy with the service and staff! Our pup is so happy and excited when we drop her off.

So happy with the care given to my 2 fur babies (who have never boarded overnight before). We will use their services again if needed. The entire process was organized and smooth. :) I do wish there were video cameras to check on our babies while away, but they were kind to send us photos. read more

Our dogs have such a great time at Our Dog House. Staff is friendly and accommodating, and the rates are very reasonable. I only wish the weekend hours were longer. I get closing at 5 on Sundays, but not opening until 9 while it's 7 M-F and closing at 4 on Saturdays can create a challenge when going somewhere for the day. read more

My dogs love to go here. Nice for when I am at work. They also board when I travel, at a familiar place, with familiar staff.

Thank you SO MUCH for taking such great care of my fur baby, Koda! The patience you have had with him in finding his right pack/playgroup. And your open communication when he was in your care for boarding was so important to me. Koda loves you all and so do I for loving him! Our Dog House is the best!!! read more

Our Dog House Camarillo - Koda - Pet Boarding Near Me - Camarillo, California

We boarded our dog for the 1st time and chose Our Dog House.. It was a great decision! They gave us the tour of the place (very friendly) showed us the facility, where they would keep his food, where we could pick up his belongings when we came to get him, and what their schedule was. I would highly recommend them! read more

Our Dog House Camarillo - This is Ozzy and Our Dog House took such good care of him!! - Pet Boarding Near Me - Camarillo, California

After Balcom Canyon close there doors. We need to find a new place that would be able to work with our dog. She was attacked as a young dog and thankful Balcom was a great place for her to understand that not all dogs are bad. After they shut down we found Our dog house. We talked to them and they had two options one that would be with other dogs that are the same temperament and a one on one situation if she cant be with another dog. Thankfully they have a way to evaluate them to make sure that they are good to go. She passed and had a great time while we were gone on our trip. We are going back this July for another great time and this time we are also bring our new puppy. She is going to have a great time. They have worked well with us and all the crazy paper work that has had to come together for our puppy. We would defiantly give two paws up to Our Dog House in Camarillo read more

My pups love it here! The staff are amazing! I know at ODH, my dogs are loved, well taken care of, happy and most important, safe. Thank you ODH! read more

Our Dog House Camarillo - Gracie and Finn - Pet Boarding Near Me - Camarillo, California

We have been long time boarding clients at Our Dog House with our 3 dogs. We boarded our three dogs for 8 days this time, and scheduled a bath for the day of pick up so that the dogs would be fresh when they came home. The day we were going to pick up, the facility requested that we come pick up at 2pm in order for them to have time to bathe the dogs. Even though the facility requested that we pick up at 2 pm, they charged us "late pick up fee" because we picked up after 12 pm. I expressed dissatisfaction before I picked up regarding the fee and they proceeded to apologize for the inconvenience. They recommended that next time I should "schedule their baths the day before pick up" as a solution. When we picked up our dogs, I spoke to the manager who just kept repeating that "it was their policy" and "there are signs stating their policy." I let her know that it would be better business practice to waive $60 worth of late pick-up fees after a client spent $1500 in boarding, rather that lose our future business (we board our dogs very frequently.) It's not about the $60, its the fact that the manager made no effort to accommodate or find a solution for us. When I told her I was disappointed in their lack of accommodation, she simply said "thanks for letting me know." We will not be returning due to their lack of loyalty and accommodation to their existing clients. Also the side of my dog's face was cut open on day one of boarding and none of the staff members seemed to know what happened. When I brought it up they tried to blame my dog for jumping up in the kennel. I am not sure how this could happen unless there was a piece of sharp metal on a gate or in his kennel, which is also alarming. EDIT: Just to clear the record. I never filled out a bath request form. I added baths for my dogs after the fact trough text message and was never made aware of the late pick-up fee. We are happy to accommodate staff for hard work and always tip the groomers. This late pick-up fee for 2 hours of pre-scheduled bath time is petty and unnecessary. Also, the manager did not seem to fact check before posting on a public forum. My dogs were dropped off on Sunday morning, and I was not made aware of my dog's injury until 24 hours later, on Monday. I received a text from staff stating that the staff had just noticed my dog's injury on Monday morning. read more

Super organized, friendly, clean, reasonable and accommodating. They took good care of our doodle.

Shortys most favorite place to be. He has so many friends here. Melissa is kind & loving. He also enjoys spending the night here as well when his mommy gets awAy. read more

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This is hands down the best boarding facility we have ever used for our fur baby! Their staff is incredible- so friendly, caring and attentive to the pets. Our dog is so thrilled every time we pull into this place, he can't wait to see his ladies. It's so clear that they take such good care of our Moose, he always comes home happy and tired. They are also SUPER flexible, when I was stuck in the hospital I had to extend his stay twice, and they did not hesitate in helping me and accommodating my every need. We LOVE Our Dog House, highly recommend to all. It should also be mentioned that we switched to this facility after leaving a "fancy" place in Agoura Hills- we never got the level of care there that we now get. read more

Our Dog House Camarillo - Pet Boarding Near Me - Camarillo, California

X I really wanted to like this place for both boarding and day care because of how close it is to my house. Huge disappointment. I tried day care twice and boarding once. Their daycare seems fine, at first seems like they really are dog people and actually care. But their boarding was a completely disaster. I left my dog for 2 nights, separate all his food into baggies (breakfast, lunch, dinner) yes my dog needs to eat 3 times a day otherwise he will gain weight rapidly if he only eats twice/day. I specifically wrote on the bags that, and had an extra bags with greenies for the weekend. And one large bag with some topper for his food only in case he doesn't eat the kibble by itself (which I specifically wrote on the bag, only use it in case he needs it) it was all very easy directions written down with everything else they asked for. Went to pickup up today and they just completely disregarded everything I said or wrote. They separate every bag into am/pm and not only that they mixed the topper on every bag, I know because they gave me the left overs that they were going used for the next day. With his topper already mixed in, he's really not supposed to have it that often unless really needed. And no greenies btw no idea what happened to that since they were also labeled and there was supposed to be some left over from today and tomorrow. Very easy forward directions. I am very upset, besides all of that from desk lady seems to not know shit. I know that she's new but maybe not ready to be working alone, definitely needs more training. One last thing, maybe invest in a live cam, those can be purchased on Amazon for 30$ and you can link it to your website or instagram, because I have no idea how my dog was treated that whole time, they clearly don't respect they customers since they ignored everything I said, so who knows how they're treating the dogs in there. Very disappointed! read more

Nani absolutely LOVES ODH Camarillo! She always RUNS into the lobby, and the folks dote on her constantly. She recently has been on restricted activity, and everyone has been so wonderful about paying special attention to her activity level - nothing like having peace of mind. Thank you ODH Camarillo! read more

Great daycare... awesome employees. Before coming you must have updated vaccines and schedule a free 4 hour assessment! read more

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I can't say enough good things about this place! The owner and all of the staff are amazing. My dog loves going there and you can see that they love him too! I highly recommend! read more

After the complimentary 4 hour playtime and an additional four hour paid visit, the place seemed OK so I booked an overnight boarding. I won't do it again because: 1. My dog was traumatized when he got home. He was exhausted and out of it . 2. I filled out all the paperwork including who was authorized to pick him up. My daughter picked him up and no one asked her for ID. 3. After my daughter picked him up, she noticed a small wound below my dog's eye. She called to ask what happened and was told " oh yeah, I forgot to tell you". The employee did not have an explanation and suggested maybe he scratched himself. Wound does not look like a scratch. My dog will not be coming back. read more

Our pup loves going here! Extremely friendly service and they always remember our dog by name. They have an Instagram so you can check out their facility. $60/night for boarding. $35/day for daycare. read more

Not sure about the business...all I know is they NEVER called me back... I've tried several times, left messages...never a return call. read more

Well. Let's just say they're they best. Out pup loves going there:l. The staff enjoys having him and playing with him. The way they take care of dogs is just as great as us taking care of our own dog. He love his play time and nap time. We get visit reports of how he did and who made friends with. Toby loves going there and we're lucky to have a daycare nearby that we can just drop him off when needed and not worry about a thing Special shoutout to Tory, Erica and Diane. They're legit the BEST read more

Love boarding and doggy day care here. Each staff member is attentive and knows our pup by name. He's greeted by them upon arrival and has a blast when he's there. Whenever we check-in someone promptly responds with pictures and videos to let us know how he's doing! The great thing is they do a half day assessment to help your pup get acclimated and socialized appropriately read more

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I've been taking my dog here for a year now since moving into an apartment that he can't be by himself in. My dog is old, has separation anxiety, and is honestly a diva. He's not really good with other people. We were nervous about leaving him anywhere and looked at a couple different daycares in the area. Our dog house definitely takes the cake. My dog is so comfortable with the staff. In fact he even loves them. They're always so kind and have the most genuine, best interest for the dogs. I recommend this place to everyone I know with a dog read more

Our Dog House Camarillo - Bodie - Pet Boarding Near Me - Camarillo, California

Disappointing to say the least, the staff was rude and didn't seem to know what to do. Better training is needed but regardless, I won't be back. read more

We have taken our puppy here 4 times now for doggie daycare and she loves it. They are all so nice. Our next trip we will be using them for overnight visits. read more

Love this place! My mastiff puppy and I were both nervous about daycare but they are so sweet and treat the animals as their own. Definitely would recommend They're great! read more