I purchased a beautiful new Ford truck from Ramsey Ford in Rising Sun, MD Saturday. They were…read morereally decent and very informative. I dealt with Earl through online sales. When I arrived in person he assigned Steve Brown to help us out and show us the vehicle. So If you're in the market for a new vehicle contact Earl through their website or Steve Brown at the dealership. I didn't experience any pushy sales BS. This is the place to go.

We had an unusual situation happen to us. We were working with a mechanic and the mechanic was…read moreunable to repair our vehicle so he ended up taking it to Ramsey and the part that was needed was not available... after a few back and forth phone calls that left us feeling very hopeless with Tara the Service Manager, we were connected with Derek and finally Mr. Mark Hyman himself. Mark was able to resolve the issues we were having and was able to get us in an amazing vehicle!!! Far better than what we had originally thought we wanted with a price that was fair even after paying off a loan from our trade (that was not running!). I would highly recommend Ramsey. Mark, Derek, Kyle, and Matt were exceptional to deal with and took a very sour situation and turned it around even better than we could have ever expected! Thank you for your assistance and for our amazing new car!!!

I first contacted Mike's shop based on word of mouth about good local family-run auto businesses. I…read morehad passed by this place many times without giving it a second thought. I have a later model Ford Maverick, and up until this point, all service had been performed at the dealer. Knowing that I needed new tires (and not wanting the OEMs), I reached out to Houser's and spoke with Mike, detailing what I wanted. Mike communicated effectively and promptly, and he didn't try to pressure me into something else because he could tell I knew what I wanted. We made an appointment about two weeks in advance, as he had to order the tires from a supplier. Mike managed to find the tires cheaper from a different supplier and even found a rebate for the set from Cooper Tire. Bonus! I arrived about 10 minutes early, and they started about 10 minutes after the appointment, which I didn't think was bad at all. I had set my expectation at 90 minutes out the door. About 80 minutes after the start of the appointment, I was ready to roll. The only thing that made me apprehensive was how packed the lot was and the difficulty finding a spot. As Mike stated to me, if you can get off the road (Baltimore Pike), you are good. Seeing the sea of autos on the lot gave me a little anxiety before I opened the door. I thought, oh no, I am walking into a situation where the shop is slammed and I'm going to be here for 3 hours! However, the fact that I didn't have an extended wait time tells me that Mike is managing everything very effectively. The waiting room was comfortable and empty, but occasionally a customer would come in. Mike dealt with their concerns in a friendly and speedy manner.

________________________________________ Tom W hit the nail…read moreon the head! On March 14th, 2024, Hauser sold me two Uniroyal Tiger Paw Touring tires for $176 each (they're $99 from Pep Boys, a 177% markup), and I asked them to put them on the FRONT of the car. On August 9th,2024, they charged me $160 to install two tire pressure sensors (they're $20 each, a 400% markup!). During the sensor installation, they put one of the NEW tires on the REAR of the car. They need to look up the term 'ATTENTION TO DETAIL'. Now I have to pay someone else to move the new tire to the front of the car to FIX THEIR WORK. They also scuffed the paint on my truck installing 4 new tires, again at almost 200% markup. Each time I took my vehicles there, I provided written instructions on the service I wanted. They have never done everything I asked for, but they always sold me something I didn't need with a huge markup. Apparently, they're too short sighted to realize that they can only PRICE GOUGE their customers once or twice, then we get smart and find someone who isn't so GREEDY!

Called about a job, the woman who answered sounds like she doesn't even want to be bothered with…read moreit, which was whatever, I knew these guys do decent work and relatively quick. So I decided to go with it. Dropped off Monday for diagnostic, told her I'd need it back the next day as I have work, she was Overnighting the parts, said that will be fine. Tuesday roughly 2 o'clock in the afternoon I call she said the part was running late, said it would be there "any minute" (i know what that means) and told me it'll be done today she'd give me a call. Never calls. 430 rolls around and I decided let's call again.She tells me it's not done. So I brought up that I was a little confused because she said it could be done today and I still haven't heard whether you guys are going to take a look at my transmission.She proceeded to freak out. Yelling at me. "F*** you motherf*****" and hangs up. Proceeded to play phone tag because she wouldn't speak to me like an adult, just kept hanging up. At this point I'm just confused because I still need my car for work and quite honestly her attitude was terrible from the get go. It's the holidays and I really can't afford to be missing work or dealing with whatever that was to begin with. Told her I'd be there with my dad to get the car. Their hours when you look them up on Safari say 6pm but they're hours are actually 5 pm so unfortunately I was too late. Today at 8 am I basically show up and ask her as calmly as possible what's going on with my car. She explains what I already knew. She then says I'm talking Over her when I didn't even get a word out. I'm just trying to tell her I need the car. I'm not even trying to speak of the situation that happened before as I am going through my own problems as it is and I don't need to be worrying about whatever her problem is. And again she acts like a child tells me to leave and walks out of the room. This is now the 2nd time I'm basically denied my car. She didn't ask me to pay some up front or anything. She was unwilling to hear my situation that I work over 30 minutes away and that I at least needed the car back until my next day off she just kept freaking out. I asked the gentleman behind the counter to explain to me what's been done so i could drive it away as is and I was told to leave by him too. I genuinely don't understand. After this she bursts out the door at me, I'm standing by the front door, have no clue what to do cause I wasn't exactly sure her intentions. After that I just threw my hands up and left. Unfortunately I couldn't get anywhere with non emergency police numbers earlier. I just wanted to leave with my property at that point. I was still willing to pay and did pay when I left but i am now cheated out of a days pay and feel that after this experience it's quite unfortunate that a business is willing to do this to people so close to Christmas time. All I wanted was my car back for like 1 day maybe 2. Never have I dealt with someone so Miserable. So I left, about 930 or so I get a call it's done from someone else. I thanked him for calling me and said I genuinely don't understand what exactly this is for and there she goes, in the background "maybe if you didn't run your mouth " lady, I never said anything rude to you I only said what was true. You ignored me 2 times about my transmission . And the second it became an inconvenience to you, you flipped out. I really just don't know what to say. Only reason I give 2 stars is because I genuinely never had an issue with their work. But I hope and pray that this deters anyone from getting work done on your car here because it seems the second something inconveniences you as a customer they don't care. Or at least she doesn't.

I needed a car inspected and Graybeal's was able to get me in sooner than any other shop in the…read morearea. Their price was in the same range as the others, and they worked fast. A good experience all around.

Jay from mendhall is a very rude and impatient and unprofessional mechanic. I went there to get my…read morecar fix and was given one price and then when I arrived to pick up my car the price had increased by 150.00 more no reason he could not explain. I asked to speak with him but was told he was working on other cars no call back or anything I will never go to their place of business and I warn others this is not a place to take your car.

Excellent, local, family, business puts you immediately at ease with their knowledge and…read moreattentiveness to give you just what you need for your car or truck. They communicate well too, and they know cars. No nonsense approach to repair and inspection questions. They will keep your car running in the most responsible way! We will never go anywhere else now! Truly a treasured service in our community rooted in a family tradition.

I've been taking my 2010 Honda to this shop for years. Every experience was great. I would…read morerecommend them highly. My last visit was 12/30/24 and I was treated wonderfully by Steve. Thank you!

My 2007 Saturn VUE was well worn when I brought it into Morgan's. The underside of the car had…read morebecome terribly rusted, unbeknownst to me, and not one mechanic would attempt to repair it, even mechanics who had claimed they could when i called and brought it in. It was strongly recommended that I try to sell it. When I took it to Morgan's I was looking to see if I could trade it in although I couldn't really afford even a used car. But, Mr. Morgan took one look at it and said he could fix. 4 days later the damaged metal underneath the car had been welded and fixed. At half the price. Morgan's is the best. I've brought it back a couple of more times for far less extensive work and had the same great result. They are very responsible, professional and pleasant.