Sad to see some bad reviews on Yelp. Based on my experience, this company has changed their practices and listened to customers. Or I must have gotten the A team! I got several quotes from different moving companies in the area and ultimately felt like Out and In were superior! Boy, was I right! [[HIGHLIGHT]]John the ops manager contacted me to confirm details.[[ENDHIGHLIGHT]] Then when moving day came, [[HIGHLIGHT]]Josh contacted me to let me know how far out they were and eased my mind about getting it done![[ENDHIGHLIGHT]] Josh, Isaac, and Brendan showed up, got familiar with the house, protected all our floors and walls and got straight to work. I was so appreciative of how hard they all worked and cared for our stuff like it was their own. Then we got on the road to our new home (2.5 hours away). They unloaded it in record time and placed everything where we wanted it. I am COMPLETELY blown away by how this company operates. And it truly starts with who they hire. Couldn't have asked for a better experience and would give them 5+ stars across the board. Thank you! Thank you! Thank you! Missy and Chazz White read more

I had a miserable moving experience with this company. First, they were supposed to bring 5 boxes, a wardrobe and packing tape which they did not. I was told the furniture would be wrapped in moving blankets and plastic so nothing would be harmed. A treadmill set down in the wrong place, and when I asked him to turn it around, it ended up at an angle into the room. It was very difficult for my friend and me to get it into the right place. The recliner was not plugged in and the plug was under the chair, so a friend and I had to move the chair in order to get to the plug and plug it in. Things were left in my old apartment, such as boxes, a folding chair, a router, speakers and other small items. I was moving from one apartment to another in the very same building, so there was no truck involved. Part of my Cpap machine went missing and it took me over a week and $159 to replace it. When I went back upstairs the next day to retrieve all the items they left in my old apartment, the bedroom window was wide open and the toilet seat up, indicating little regard when they were done. The large dresser was still wrapped in plastic (no moving blankets were under the plastic) after they left, and I had not found scissors or a knife yet so I had to peel it with my fingers to get to my clothing and the wrap is still behind the dresser where I stuffed it because I could not move the dresser to unwrap it properly. The two men acted very friendly and charming but did not live up to what was promised. [[HIGHLIGHT]]I called the company the next day and asked for some kind of compensation for the errors.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]All they offered was to send somebody back two days later to pick up the things that were left behind.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Because I could not keep the keys to my old apartment, that was not a satisfactory solution.[[ENDHIGHLIGHT]] I thought they should have reimbursed me some of the money I spent - $550 to move a 424 square foot apt with no appliances. Promises were not kept. Things were not done as advertised, and I would not encourage using this company. Wendy read more

Strongly DO NOT recommend 0/10 service. They misplaced multiple boxes (one of which had my friends ashes in) and lost my sons birthday presents which they finally repurchased for my son because the owner wanted my review to be changed from a 1 star review (I felt I had no other option than to delete my review to get my belongings back). When SOME of my items were finally returned they smelled horrible of marijuana all which were my sons toys and books...I took the review down but I WILL NOT BE SILENCED FROM A COMPANY FOR THEIR WRONGS! Yall should be ashamed of yourself. I also paid the most I've ever paid for movers with this company and I can tell you it's because the two men did not stay focused. Constantly on their phones and chatting and taking smoke/vape breaks. Also, for the owner I do not wish to be contacted after this review. Hope you can turn the business in a different direction. Edit:POSTED MY PERSONAL NUMBER ON THEIR FACEBOOK AGAINST MY PERMISSION! Please beware of the owner!!! read more

I was very satisfied with the movers work, they took care with our items, protected the walls/corners/floors, set our items up just as we asked, and they were friendly, low key and down to earth. Josh, Jamon, and Isaac had a challenge on their hands moving my husbands Pepsi machine down the side of the new house, which was down hill, but they got it done. Also I have a huge & heavy area rug w/floor protector. They put the rug exactly where I asked them to place it and it didn't work in that space. I asked them to move the rug again, downstairs which was a huge pain in the butt, but they got it moved and I was very appreciative. They had great attitudes during the entire process. Prior to the scheduled move, we packed/moved quite a bit of our belongings, they didn't need to pack anything just move all the large items. I think what we paid for the move was a fair price. I would use this company again, I would want the same crew. [[HIGHLIGHT]]For those inquiring minds: I didn't give 5 stars because they were 30 minutes late, but 4.5 stars they earned.[[ENDHIGHLIGHT]] read more

Overall was a good experience. The movers did a great job at loading my pod. They did their very best to load every item they possibly could! Not impressed with customer service. They were two hours late for the moving window and I was simply told they did not have service so they did not know when they would arrive. I would recommend based on the quality of movers for the price. read more

[[HIGHLIGHT]]Great company from start to finish.[[ENDHIGHLIGHT]] Very professional and very reasonable pricing. If there is anything that you are not satisfied with, rest assured this company will take care of it. So, give them a call you'll be glad you did. read more

UPDATE!!!! Since David the owner wants to hide true bad reviews. I'll post again. Stay away!! This company is a complete bait and switch. Charging you almost triple the amount they quote you on the phone. Our experience was a complete nightmare as they damaged the house we sold and the new house we bought. Our 3 movers showed up high 40 minutes after our 2 hour window (1-3pm). They had called at 9:45 am saying they were in track and should be there in 3 hours. They showed up at 3:30 took a smoke break and knocked on our door at 3:40. Yet they started the clock before they even came inside. As they were moving us, two guys the crew lead Vince and one more guy kept taking "breaks" and would come in smelling of weed. They had to call an Uber to take the third guy home because he got way too high. The damages......they broke our front door at our old house by not using the right tools to take the door off it's hinges and couldn't get it back on. They also tracked mud EVERYWHERE. Didn't attempt to clean their shoes or keep the dolly on the floor protectors. Now onto our new house...they damaged 5 walls that totaled in 1200 to repair. Which finally got repaired after telling him we wanted to use our guy and not his he found at the gym, David (the owner), works out at. His guy was going to YouTube how to fix the drywall they ripped away from the corner. In total it took 13 1/2 hours to move our 3 bedroom house a mile away. We had all the boxes by points of exits. They should have been able to just pick it up and go. But two of them kept disappearing anywhere between 15-30 minutes at a time getting high. David, the owner, is terrible with any form of communication when trying to fix our problems. He made excuses for why his workers kept smelling like weed. He said the crew lead had it in his shoe but wasn't smoking it. I'm sorry but who brings weed in their "shoe" to work if they don't plan on smoking it? David sent a second crew out the following day to finish the move because 1/2 our stuff was still at our old house after 8 1/2 hours of the nightmare crew working the day before. David promised several times he would be coming out the second day to see the damage and make sure it was done right. Once the second crew arrived I was informed David wouldn't be coming. Terrible way to run a business. Full of lies and empty promises. They also don't own trucks like their website says and rent Uhauls. Since unpacking we have noticed some of our items had been damaged in the move as well. Overall, if you want to spend triple what they quote you because the workers get high and barely work, have two places damaged, have crew( 1st day) disappear with half your stuff for 20 minutes and not tell you they are taking a break again only to come back smelling like weed again. Also be lied to about pricing then pick Out and In Moving. The only positive is the second crew did a great job. Too bad you only have one "A Team" in your whole company. read more

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This company tried to charge me extra for moving expenses that were the result of their bad planning and decisions. They also had the opportunity to make things right by not charging me for their negligence, but instead chose to charge my credit card for unacceptable service even after I told them that I would not pay for extra charges that were a result of their mistakes. Fortunately, they lost the credit card dispute. Save yourself the headache and find a better moving company. read more

I can not recommend this company after our terrible experience. First, to estimate the price of the move and how many movers you will need, they have you list everything that won't fit in a box, then they estimate how many boxes. We had a 3 bedroom house, they estimated 3 movers to take 7-9 hours. When the movers arrived, they could tell it was going to take longer, and their manager John came over and walked through the house. [[HIGHLIGHT]]They then gave my husband 2 options: extend the move to 12 hours, or call to see if we could hire a 2nd crew and truck.[[ENDHIGHLIGHT]] We didn't have a strong preference and figured it would get done with either option, so elected to extend the move to 12 hours. 12 hours later less than half of our stuff was moved to the new home. Our items and boxes were within the estimate - it's not like they estimated 100 boxes and we had 200. We had to rent a uhaul the next day and beg our friends to come help us do it ourselves - the exact scenario we were trying to avoid by paying movers. For $2500 I expect the job to be done, or for them to make it right. They couldn't come back to our house until the following Wednesday if we wanted to continue the process with them. When people are moving out of a house they usually have deadlines, and waiting until 4 days later to continue a job that should have taken 1 day is not acceptable. Stay away from this company. read more

Simply put - our biggest mistake was hiring this company for our move. They were very late, unprofessional, and most importantly very destructive with our belongings. And the owner David, does not make good on repair/ reimbursement promises. Also, be more thorough than I was a see that many of their reviews are from individuals with no other reviews. Suspicious? Probably. They broke my 1 year old washing machine. The lid flew open during the move and now it won't close (not strapped down again, of course). David, the owner did agree to send out a repairman over a week later, after arguing with me, and his other repairman no showing on me 2 days in a row. Able repair company advised to have whirlpool come service it or replace the whole machine as the repairs will cost nearly as much as a new one. David claims to have not received that information back from Ables repair company, and offered me .$60 per pound insurance reimbursement. (I called Ables and they confirmed they did in fact leave a follow up message with David, to which he didn't return) So approximately $90 for a new washing machine. Disgraceful. They scuffed and gouged many doors and frames, scuffed my $3000 leather couch (wasn't protective padded either) and I even disassembled the backs of the couches to make it lighter and easier for them. Dropped a $300 storage cabinet off the moving ramp because it wasn't strapped down either. Even after all the damages, received a text from the lead mover asking for tips. WOW. David, the owner, seemed sympathetic and professional initially, but once the damages just kept coming, he became very put out and argumentative. Very unprofessional. Also stated he would only make right on the damages if I agreed not to leave a BAD REVIEW. Another WOW. So THATS why they have good reviews! Eventually he stopped returning my calls or texts. As if there's any grounds to be frustrated with us, requesting repairs for broken belongings. Initially, he advised we would be given a mere $300 towards damages but have not seen that yet either. There's more that could be shared, but I think this info paints the picture well enough. Would save yourself the headache and hire ANYONE else. 4 moving companies we've worked with and NEVER had a worse experience. Never even had a broken item. These guys just left us out a bunch of money for half a move, and a bunch of broken high priced items. HORRIBLE COMPANY. read more

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I would NOT recommend this company after the poor service my 91 year old mother-in-law received in May 2023 when moving to an assisted living facility. The movers were one and a half hours late (which they did contact us to let us know), however, this was a great inconvenience for the visiting nurse that was scheduled for the time they eventually arrived. When the two guys tilted her 5-month old entertainment center on one end, a loud crack was heard by all and it was determined the back leg had broken off. When it was moved into the new living room, the lead guy told me it would be fine "as long as it wasn't moved." Unacceptable! I have left messages for the owner requesting reparation for the damage and as of 6/13/2023 have not yet received a call. The total they charged her for 6 pieces of furniture and some boxes was $518.96 for less than two miles away! They should be ashamed of themselves for taking advantage of the elderly. read more

Accommodating, reliable, fast, professional, and all at competitive rates! I would recommend this company to all my friends and family and would definitely use them again on my next move! Shout out to Zack and Matt they were amazing! David (the owner) is great as well! Make sure to schedule your move dates and other needs in advance. Out & In moving will accommodate as much as they can but they do book very quickly! read more

This was about as smooth and professional of a move one could hope for. I sent a quote request on Monday and moved on Wednesday. They wrapped all tables, put moving blankets on doors to prevent scratches and dents. Very kind and responsive to requests to where things needed to go. Nice big truck with all the moving gear you could need. Out of a two bedroom apartment on second floor and into a home, with most items going to second floor and basement in 3 hours. Very pleased. read more

So, the owner responded telling me to call so they could resolve the situation. I called and immediately the receptionist was condescending when I asked why they responded to my Yelp! review but didn't respond to any of my 4 emails. She rudely interrupted and told me they don't respond to negative emails (I think she meant emails w/ vulgar language. In my defense the vulgarity came in my 3rd & 4th emails after discovering more issues and having yet to even hear from them), not taking into consideration that moving is one of the most stressful events in a person's life, they overcharged me and damaged my items. So, yeah, I wasn't happy and them ignoring my complaints or even my request for a receipt and an explanation of charges didn't make things better. So, anyway the receptionist said she would relay the message and I would get a call from the owner "later today". That was over a week ago. So, when you see these company responses asking people to contact them to resolve situations, that's for the people reading the reviews and not an actual attempt by the company to resolve any issue. I almost didn't follow up, but decided to see what would happen and now I know. Of course, this is a clown company so other may be different but I wouldn't bet on it. Bad business and liars, too! No not give this company your money or you will regret it! read more

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Excellent team on Superbowl Sunday! Thanks to Will, Matt, Jimmy and Johnny everything was secure and they never wasted a minute getting load and unloaded. read more

They showed up late for my quote and a day and a half late for my move. I had to leave for a business trip so I had no choice but to hope that the company would honor their quote. They charged 75% more than they quoted and I didn't learn until 30 days later when I returned that they had also left half of my belongings. Do not use if you value your things. Horrible!! read more

It was a smooth service through and through. Great customer service at a phenomenal price. The movers were very quick, thorough and polite. Highly recommended read more

They were quick to respond to my quote! I checked around and found them most affordable. They were very professional and moved quickly instead of trying to get extra money out of us. We used them to move quite a bit of stuff! read more

Don't waste your time or money!! I scheduled a arrival time of 11-12pm to move just one item a piano. Received call at 12:45 saying they were running late and it would be at least 3pm before they would get to me. Was not happy but wanted to get the piano moved. At 4pm when I had not heard from them and could not get anyone by phone, I gave up. I finally get a call at 5:30pm saying they had just finished with their first job and would be over. I told the guy not to bother, it was too late. Now the next day which is Monday morning, I have called them at least 5 times and all I get is a answering machine. I just want my deposit back. This place is a rip off. Whatever you do read all of the reviews and don't trust this place. This was for a move in Independence, MO. read more

I had items removed from storage today and I had an appointment with three young men from out and in that were very friendly and courteous and professional. They did an excellent job moving a washer and dryer, ottoman and footstools from my house and then going to my storage unit and moved a dinning room table, china cabinet two leafs for the table and 6 chairs, king size bed triple dresser and end table. They took there time and wrapped each piece and moved them without a scratch . They did an amazing job. I would definitely recommend them to anyone that needs anything moved. read more

Very disappointing. Out & In was referred to us by a friend, however our experience was not good. When I scheduled our move I specifically asked for David, the owner, to work the job based on our friends recommendations. He told me that his crew was more experienced than him and we would be in good hands. When the crew arrived they smelled of marijuana. The crew told us that they had only been with the company a month or so. The crew struggled with large furniture pieces and stated they didn't have the proper equipment. Our large armoire was a major struggle getting out of the basement. In the process they damaged the drywall and door frame with dents and gouges. As well, our new stainless steel fridge was damaged because they didn't remove the doors. A 5 inch scratch and dent was discovered after they left. They left the fridge covered\wrapped in the garage so it wasn't discovered until the next day. When I called the office about the wall damage David, the owner, told me he would get a professional contractor to come and repair the damage. I never heard from him again. The next day one of the crew text and offered to fix the drywall damage. Since we were in a time crunch because new owners were taking possession of the house, I agreed and then he never showed up. Since we weren't able to repair the wall damage timely, we had to make out of pocket concessions to the new owners. Based on these events we cancelled the payment in order to address our concerns. A week went by before the office called me back to discuss my issues. The owner came to visit to see the fridge damage and refused to work something out with us. The entire experience was very unprofessional! read more

I want to share my amazing experience I had today with Out and In Moving. Bobby, Shakur and Javaun were a great team to work with because they were professional, kind, courteous and had amazing hustle. Of all the moving companies I've used over the years, this company was without a doubt the best experience I've had. If you have an upcoming move, I highly recommend you use Out and In Moving. If you get the same team I had today, you will be very happy with the services you receive ​ how funny and smart they all are. My experience was smooth from starting with the quote to the last box unloaded. I cannot give them enough praise for my wonderful experience. read more

Jason and Reuben did a great job unloading my Penske truck into my apartment. They were professional and courteous, billed me exactly what was quoted, and even helped me put the tow dolly back on. Highly recommend. read more

Worst customer service I've ever received. I had a window from 11-1 for pickup. Shortly before 11 I emailed to ask if I would get a call/update when they are on their way, I go an immediate response saying yes, 30-45 before hand. So then around 12:40 I emailed again stating I'm assuming they would be late, no response. About 1 I called, no answer. I found another number and got an answer and the owner told me they were finishing up with another job which would be maybe an hour, so I asked, well then I'm assuming they won't be to my place for 2 hours, he said, yes maybe up to 2 hours, moving does not allow for an exact time. (to me, that is the reason for a 2 hour window). I said well that's late on a Friday, will they do all my move, "don't worry, it'll all be moved" By the way, I told them 4 BR house and was originally told when they took my deposit that they had 1 small job before mine and then they would come my way and they would stay until the work was done, minimum 2 hours and 15 minute increments from there, so if I just wanted some stuff - like the bigger stuff moved, just let them know and they'll move as little or much as I needed. So I get called @ 2:09 p.m., stating they are closing the truck up, will be there in 20-30 minutes, 1 hour 10 minutes later @ 3:20 they show up, 17' truck that is really meant for a 2BR, mind you complaining about how tired they were from 2 previous jobs, last one being a 3rd floor apartment nightmare, making a comment about they will now be into their personal time. We spent about 15 minutes walking through the house, pointing out what needed moved, on multiple occasions me telling them the big stuff HAS to go, i can't move any of it by myself that if they were worried about spending too much time, we need to start with the big stuff, they said they planned on it, yet they took out all boxes first, which is fine, as long as my big stuff got moved. When they did show, another thing they said was we are trying to get more guys out here, no charge, so we can just get this done, the "team lead" spent probably 15 minutes on the phone, comes back tells us that he has a 4th guy coming, no charge. About 2 hours in, he says the 4th guy is on the way and we'll get charged a 4 man rate instead of 3, but don't worry, you'll get 5% off and most likely 10% because he has a good relationship with the owner and will talk to him....the 4th guy, was going to be explained to me when he arrived. 4th guy shows up @ 5:40 p.m., we have to go back through the house again to tell him what's being moved, he again goes over the contract with me - now $267/hr instead of $207/hr...at this time the truck - little truck - was full, before the 4th guy did anything, so we head to the drop-off, of course paying the 4th guy. We get to the drop-off which is only like 3 miles, they are talking about not being able to get done, so I tell them they can just put all the boxes in the garage because I still needed stuff out of the old house. So, they basically have a 15 foot move for that stuff, meanwhile the 4th guy spent at least 15-20 minutes hanging and re-organizing straps and tie-downs and not the ones coming off my stuff, the ones already hanging in the truck. Most items that did go in my house went in the wrong rooms and were just put wherever, not on the right walls or anything. There were only two items they broke-down (was told they would take anything apart and put back together but if i wanted it put together, i had to let them break it down) a bed and kitchen table....they used a wrench, no ratchet or any tool that was efficient. At one point one of the guys asked the other, is yours just turning? He literally was turning the head without holding the nut on the other side from just turning with it. I ended up getting my ratchets/socket wrench out and doing the other bed in a couple minutes myself to save time. After unloading the first truck we went back to get the 'rest', lol. Well after about 30 minutes, the truck was somehow full with legs from kitchen table, treadmill, elyptical machine, one dresser, one hutch, 2 small computer desks, one dresser mirror and that was it! So although I had given them all my items listed in the original quote besides the hutch, they failed to get a big bird cage, any of my 4 TV's, lawnmower, one bedroom set. So I got none of my TV's moved. My bill came out to $1720 and now I have to rent a U-haul and ask for help to try and get the rest of my stuff moved. I fully understand the guys being tired and don't blame them, but the booking and sending them was absolutely ridiculous. I have tried to call several times and emailed this morning, no response. DO NOT use these guys! read more

Skip this one! Google says this company has been in business 10 years, BBB says 1 year. (???)Here's what went wrong with our move which is similar to some issues listed on yelp: 1. Crew was over 2 hours late as they had trouble renting a truck. They don't have a company truck as the listing led us to believe. 2. at the new house they carried our dressers upside down up the stairs. Everything was a mess and dropped back inside the dressers, the drawers were almost impossible to open. 3. We were told the screws in my sons bed were stripped and they could not get it apart easily. Told us my husband must have stripped them putting it together. I'm 100% sure their employee stripped them. Then we didn't receive them at the new house so we have to go buy new screws to put the bed back together. 4. The pegs that hold the adjustable shelf in our tv stand are missing. 5. A display shelf has a large gouge out the of the side. 6. They did our move in 2 loads. In the second load was supposed to be our t.v's. When they arrived at the old house, the crew stated they couldn't move them because they were out of shrink wrap. That was because the shrink wrap was laying in the driveway of the new house. The t.v.'s ended up loaded in my husbands truck. 7.The crew that was doing our move changed several times. There were 10 or so people off and on through the day. There were several times the crew wasn't working to wait for new crew to show up. 8. When we started to go over the hours quoted, i called and had a somewhat heated discussion about how the move was taking longer than expected for no good reason. The guy actually blamed me for the extended time, saying i didn't disclose all my items when I got my quote but was unable to tell me what was extra. He told me it was too busy the last few days and he maybe should have rescheduled us. Said he would learn that lesson but was seemingly blaming me for the issues with the move. 9. one of the last crew of the day mentioned his boss told him he not make payroll for the day. This gave me the uneasy feeling that my move was being extended on purpose. My husband jumped it and helped the last hour to get things moving. 10. We just decided to have them put the last of our items in the garage and leave so we could stop the timer. 11. When I spoke the the owner(?) regarding my concerns I told him I wanted to speak with my husband and get back with him about what an acceptable concession would be on our price. The next morning we had been charged $300 over the quote with no itemization so I'm not sure what exactly we were charged for. 12. The crew went on lunch between the houses and I'm pretty sure they were going to charge us for that time until we said something. In the end my husband who has a heart condition and I who had a recent surgery and was restricted to lifting 5 pounds, had to complete our move ourselves. This included moving a treadmill that had a stripped screw that they said they did not strip and could not get out. Yet we got the screw out with a pair of pliers in about 5 minutes. Not a good experience in any way. Do yourself a favor go with someone else. Even if this is the cheapest, its just now worth the frustration. read more