Our first experience in Outdoor Equipped. Very unique store with items in clothing, shoes , & socks for the outdoors and hiking. We bought Chaco Paonia Clogs - Brown Suede (For Men) on sale and a few pairs of Smartwool socks. Kenny was very professional and assisted my husband in selecting shoes & socks. Definitely worth checking out in downtown Wilmington. read more

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I've been around a few years, but I've never experienced such good customer service. I just wanted to inform them about some issues I was having with a dog related product. They handled this above and beyond my expectations. As I continue my Outdoor experiences...I'll purchase through these guys first! read more

I will buy the entire store when I make my first million. Love the products! Walked away in new paonia clog shoes. Great customer service from Kenny, willing to assist and hang out while making decisions on styles and brands. Recommend buying Smartwool socks also. read more

Great selection of outdoor and beach gear, and also shoes. Kim and Kim were super friendly and gave us some great local recommendations. Will definitely cone back next time we are in downtown wilmington! read more

ordered a pair of asics running shoes on amazon with the ordered being filled by this company. Ordered on 7/8 and no response for 2 weeks. Called them and they said they were back ordered and didn't know if and when they would be available. I have since ordered from asics direct and will have them by July 31. Point here is that no one called or emailed me about the delay of the order...I HAD TO CALL THEM. VERY POOR, POOR C USTOMER SERVICE. I do not recommend this store and will never use them again. read more

We were down on this side of town and were killing time before our dinner reservation. We decided to walk the block and found Outdoor Equipped. We were not even aware this location existed, mainly because of the construction going on in the area. When you walk in, they have shoes, outdoor apparel, accessories, and more. Everything is priced at what you would expect for the various brands that they have, and did not seem more expansive than what you would pay at other stores or online. After talking to the lady working, we also found out that if you are a One Tree Hill fan, the store is the same location of where they had Karen's Cafe! read more

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Fake inventory. They never had it in stock: I ordered a ski jacket online with Outdoor Equipped for an upcoming ski trip. They said it was in stock. The order was accepted. Few days later, the order was marked shipped but without tracking info. However, after not getting it for 10 days, I messaged Outdoor Equipped to get the tracking info. At this time, they informed me that they never had inventory for this item, it was never shipped, and they need to cancel my order. So their inventory was a scam. In the meantime, I won't be able to get another jacket from somewhere else because 10 days were wasted. Now I have to go ski with no ski jacket. Do not trust this company! read more

Love this store. Kind of a outdoor store and surf shop combo. Lots of Hurley, O'Neill, Free Fly etc. Great selection of swim trunks for men. read more

Visited the store during a recent trip to Wilmington. I didn't buy anything simply because I'm all stocked up in the outdoor goods I currently need in my life. However I could've easily convinced myself to buy something here. Over half of the store was dedicated to clothing and shoes. There were items for men and women. Right now it's a bit of a warm winter in the south so the winter clothing hanging around wasn't especially appealing. They do have some bags, hammocks and a few knick-knacks for camping and hiking. One thing I saw a lot of was an "anywhere" gear hook made from aluminum and including a rope for tying to a tree, wall, etc. I almost bought this. Staff was friendly and helpful when we needed it. Didn't have a good look at a lot of prices but they seemed to fall in line with about what you could expect for the same items at REI, etc. read more

Zero stars Third party seller...Don't do it. Brought Pajar boots through Amazon. Had to return to Outdoor Equipped (a third party seller)because they were too small. Was charged a 20%restocking fee. Roughly $95. That's corruption not a REASONABLE restocking fee. The boots are listed on Amazon again for the original price. What a ripoff. The restocking fee was not mentioned when I requested the return via Amazon. Nor was it made clear at the time of purchase. Now Amazon states they are not responsible for what third party sellers refund policy. They can do anything to you on Amazon and get away with it. Meanwhile on their own company website Outdoor Equipped they boast if your not satisfied with a product you buy from them you can return for a full refund. Buyers beware and investigate like a dectective before you buy on Amazon and from Outdoor Equipped. read more

Outdoor Equipped - Sports Wear Near Me - Wilmington, North Carolina

This is a great place to patronize! Great service, friendly folks, and quality products just begin to describe how awesome of an experience you will have there. The selection of items is unprecedented. I wish I had found this place sooner. I will definitely be a repeat customer. read more

Customer service at its best. We had no idea how to prep for a big hike and the staff gave us tips, stayed with us as we tried things on, and the team even put my new shoelaces on my boots for me. They were knowledgeable and friendly. We even went with brands we had never heard of. I love a well informed and kind staff at retail stores! read more

Helpful staff went w husband and were helped right away with shoes and sizing associate brought fee selections to fit and a second option in case to save money and I ended up liking them better, customer service is good customer service is harder and harder to find so it's nice when you do!! read more

I purchased some suspenders from this business on there web site and waited days to get a update on shipping finally after three days I reached out and the person I spoke to had no Answer just said wait for your update and eventually it did update saying the package shipped but don't recommend unless you like waiting and wondering read more

I actually had a bad and expensive experience. After placing my order I got an email from them saying that my order wasn't complete so I placed the order. I had NOT HAD an acknowledgement prior to that saying that the order was complete so I placed it again. The boots didn't fit so I had to return them to the tune of about $16. When I called to say I got the second pair, LEO offered no apologies and said I had to send them back at my expense as it was my fault for pressing the order again.. I KNOW I didn't send myself that email that the order hadn't been placed. Leo you have a lot to learn. I shall NEVER do business with them again. I always chose to go with the smaller stores for the great service but this one was a real drag and I was not treated as a customer of any value so now I'll never be a customer at all nor will I ever be able to give a good reference for the customer service. read more

Never really knew about this place, live in SC now, but first experience ordering from them was awesome. Competitive price for what i was looking for, and pretty fast shipping shortly after a busy time of year. So, thanks OE. read more

Looks like the business is trying to upgrade it's 2-star rating by practicing some revisionist history by claiming free returns. May be true now, but that wasn't the case in the past and I'd still never buy from them again. read more

Quick shipping, great costumer service. I just great to have somewhere to get quality foot wear at a great price.

They sent me a torn item that came without any plastic packaging. Their response was "...once the item was delivered we have no responsibility with the item anymore... Sincerely, Nash A. Outdoor Equipped Customer Service 1-800-417-8149" Wow! They are openly admitting that they are brazenly irresponsible. read more

Service to shipping was okay. Items was vastly undersized. Returned for exchange to a larger one,. Seen email where credit was issued.... Had to order elsewhere. read more

Outdoor Equipped is an established good source for outdoor clothing and equipment. They pride themselves on offering very good customer service. Just to highlight... they offer Free Shipping on orders, and have No Restocking Fees. They carry numerous quality brands and products. So many choices!!! I would recommend Outdoor Equipped to my friends and family for when they are looking for quality outdoor equipment. read more

I just went to the outdoorequipped.com website and overall was impressed. The layout itself is done in a very clean and professional manner. Navigation wise the website is user friendly as well. I also liked the fact that you are provided with the option to customize your search by the brand or gender. The taglines associated with the pictures on the homepage do a great job of showcasing that Outdoor Equipped provides a product line that has durability, able to withstand the rigors of the outdoors. These products are highly functional and fashionable at the same time. There is a wide assortment to choose from whether it is shoes, boots, clothing, and accessories. Anything you can think of to prepare you for any outdoor activity. The prices themselves fall in line with the brands that Outdoor Equipped carry. These are purchases that look like they will last the customer for a long time and worth the investment. Another assurance the company provides is free and fast shipping. Outdoor Equipped also makes it easy to purchase products and to return if necessary. I am impressed by this website and look forward to doing business with them when I have an outdoor need. read more

Beware of fine print "restocking" fee. Used Amazion to purchase - this is a "third party" vendor - they kept 20% after I returned the shors intact. Had I known up front I would have avoided. Better off using Zappos or dozen of other more customer friendly retailer. read more

Buyer beware if you're ordering from Amazon. This company is not up front about their 20% restocking fee. There are several of the same complaints on their website if you google. You'd think they would change their business practice to keep customers. I will not be ordering from this company again and am currently still trying to get a full refund. I ordered a pair of La Sportiva boots that were $280 and I was only issued a $212 refund. read more

We had been looking for pants on numerous sites but finally found them from outdoor equipped! They were a great price, in stock, and arrived promptly. Can't ask for anything more! read more

Great store with a large selection of outdoor brands and gear! Staff was very kind and helpful as well!

I ordered a pair of boots online. I have had these same boots for years, however the left boot of this pair dug in the top of my foot at the seam. I went to return them without incident, but they stated it would cost $28. I then called several numbers at Outdoor Equipped. I had to initially leave a voicemail, they had nobody to answer at customer service. Then I was told I would be forced to pay the return cost and restocking fee and only of the boots were found to be defective I would have my full paid amount returned! Ha will never buy anything from here again. Complete lack of customer service and terrible return policy! read more

I ordered a very expensive cowboy hat 12/14/20 on Amazon. The seller listed is Outdoor Equipped. But detailed seller information is Mayo Retail Internet Services. They claimed FedEx handled the order which was shipped on 12/29/2020. I should receive it between 12/29 and 1/07/21. According to policy, I'm not eligible for a refund due to the fact that the shipment does not meet maximum "receive by" date. Today is 3 days past that! FedEx update states no such tracking number recorded! If going through 2nd or 3rd party sellers, these companies should be aware that they are being judged by these sellers. read more

My husband is very pleased with your product and will purchase more in the future, thank you so much. Merry Christmas. Mary Lou santos read more

Was visiting ILM and found This shop during our walk through downtown. Store was clean, merchandised and organized very well. Staff was friendly, knowledgeable and accommodating. Their product selection included many of the outdoor industry's top brands. I was most impressive with the variety of shoes from technical to casual. In fact, I walked alway with a new pairs of ON Running shoes. Will definitely be back on our next visit. read more

I had an incredible experience with the lady I talked to at customer service today! I am looking for some boots to give to a friend for work. She was super helpful helping me find the perfect pair for him. Customer service is huge for me! I will definitely buy from here again! read more

It appears that they are making quite a profit off of their return policy. They deem the product damaged by you and take whatever deduction they want from your return. They deducted $25 from my return for a pair of shoes that I tried on and put right back in the box for return. I see from their reviews that they have done this same thing to others. There seem to be some serious ethical issues with this company. I will not be buying from them again and caution anyone who is considering buying from them. read more

Very disappointed and will not use this service again. I wish that I had read reviews before supporting this business.

DO NOT ORDER FROM SELLER : OUTDOOR EQUIPPED. Be advised, this tiny shop is in the business of wasting your most valuable commodity: TIME. A purchase was made via amazon and tried the seller because of a specific color of jacket I wanted that amazon prime did not but this shop purportedly did............purportedly. As soon as purchase was made, the status was changed to "processing for shipment".......FOR THE NEXT 7 days. (This prevents people from exercising their freedom to cancel the order). When you request a specific date of ship out or eta, they will give you a boilerplate reply: "We try to be efficient with our shipping and deliveries. I checked on your order and found that it is still on the process. Please refer to the details below concerning the shipment and delivery dates; which Amazon also have given you when you checked out." So what happens when they TRIED AND FAIL to ship on the day promised and you request a cancellation? The status will mysteriously change to SHIPPED and you will likely receive an email response like this one : "your item will be shipping out today do you still want to cancel your order ?"........makes you think twice doesn't it? After all, who want to waste the 7 days you spent waiting?..... Thankfully, my experience with them ends here as I went ahead and cancelled the order. It is highly likely this shop does not carry the stock they purportedly claim to have at the time of purchase. Rather, it is my opinion that they first take the order, change the status on the order to prevent cancellation, order the product from the original retailer (saving them the burden of stocking the item), wait for the item to be received and forward it to the customer which explains why they don't have an answer for when the product will ship out other than give you a range of dates. If the customer requests a refund, they'll gouge them with excessive "re-stocking" fee and resell the item in their shop effectively stocking their tiny shop on the cheap........it's an ingenious business model..........for a third world country. BUYER BEWARE read more

Just bought a sweet hat from Outdoor Equipped. They have a great selection of brands and equipment for all world travelers and adventurers. From the usual brands like North Face to more unique brands like Royal Robbins and Woolrich. Their team members don't upsell, are friendly, and make you feel cormfortable. Best of all, they are dog friendly. read more

Outdoor Equipped - Sports Wear Near Me - Wilmington, North Carolina

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Ordered a $49 pair of shoes; they charged me $23 in fees to return them (within the 30-day window). Ridiculous -- shop elsewhere.

First time online shopper. Had an experience that lines up with Joey H's. Ordered an item and it took 9 days just to ship out. I ordered pair of board shorts for a trip to Hawaii and didn't get the shorts in time. Had to buy a pair of shorts when I got there. Wasted my time and my money (since I had to pay full retail when I could've shopped elsewhere online and found a deal had I known I wouldn't receive my item in time). When I asked their CS what they planned to do about the inconvenience, a guy named Sonny basically said he would do nothing for me. Awful Customer Service. I don't care how cheap something is online. If the company does;t do business in an ethical manner, it's a deal-breaker for me. Doing the right thing is most important thing a seller can do to keep customers. read more

I love this store! The staff is friendly and helpful. They have an excellent selection for anything you'd need for outdoor adventures or the gym! Just picked up some running shoes from them and grabbed some pants for a trip to Iceland! read more

Went in with the hopes of finding a good walking shoe as I have started to have some discomfort. The staff is very friendly and helpful and we're able to help me find to perfect shoe! Definitely would recommend! read more

Great website with a large variety of name brand shoes. Prices are very competitive and I like that they do free shipping and returns. I like having a whole section for work and safety shoes because it can be hard to find functional and stylish shoes of this type. read more