We got back a week ago. They were remodeling and they still knocked it out of the park! We will come back again and this will be where we will stay. Staff was amazing, location is amazing, the construction is a minor inconvenience. Our son asked to return next summer. Thank you! read more

Outrigger Waikiki Beach Resort - Resorts Near Me - Honolulu, Hawaii

Good: the pool. The pool is right on the beach and is clean. Your family can go on the beach and/or pool (options). People start lining up for pool chairs at 7:40 am. Many chairs have nice shades. The food service is unparalleled. The servers are fantastic. It's a limited menu, but very good. You also have access to an ice machine and drinking water that are poolside. Con: all the little stores are closed because of construction. Only a mini ABC is available. Sunrise shack and Pai's Deli are closed. Not many grab and go options: read more

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The hotel contacted us only *6 weeks* before our stay to let us know that the property would be under renovation during our stay. The email didn't include vital information: the closest fitness center is .3 miles away during renovation, and that the hotel offers no onsite cultural activities and classes. I wish the hotel had been more transparent with us about the resort experience during construction. We expected the unpleasantly loud noise and dust, but not missing out on fitness spaces or cultural activities within our hotel.  To top it off, our room was falling apart: a drawer wouldn't close, the hot water wasn't working, and a lamp was missing screws and the bulb tilting at an angle.  Had we known about the deterioration of the room or lack of amenities, we would have booked elsewhere or opted to stay in the Outrigger Reef. read more

Great location, right in the heart of Waikiki. Clean, spacious rooms with great views. Outstanding staff from the bellhops and front desk to the room cleaning staff. Even during a remodeling job they continue to excel at making sure we are well relaxed and taken care of. We have stayed here many times in the past and plan on continuing to enjoy the resort. No complaints read more

Ok so we didn't really get to STAY at the OUTRIGGER like some other might've done. So I apologize ahead if you plan to read this... it's Not much to go off, but enough to know MY EXPERIENCE of it. Which was LIVED SHORT! BUT... we DID tour around the lobby area. LOL! Only because we had to enter their side corridors to go up the escalator of the hotel, to the second floor where BLUE NOTE'S AT. Because the downstairs is more of their parking structure entrance/exit & they have little shops line up along side the walkway. There is a really huge lobby area in the second floor too! I think there was a restaurant on the other end of where BN is & shops. Souvenir shops. They also do have someone at the front desk to help. Concierge desk. But behind THAT is where we were headed and so that's all I have to say about this place. FOR NOW... SORRY it wasn't much, but have a good one and thanks for reading! read more

I made a reservation on March 1st for an oceanfront room on July 4th weekend. To my utmost shock, I received a call that the hotel no longer has enough oceanfront rooms due to construction. Poor execution and oversight of a project by both Outrigger Waikiki Beach Resort and the Contractor. The website also misleads its guests by not being upfront about a lack of rooms and probably the noise. A copy and paste apology is an easy way out of true accountability or a real solution. As a Hawai'i resident, please be cautious of making reservations here. read more

Nestled in-between the lovely pink Royal Hawaiian and the historic Moana Resorts, the Outrigger shares the same beach area and is in the perfect central spot on the Waikiki strip. The staff was all top notch and friendly, room clean, bed comfortable, and room laid out well. Our side view room still had a nice view of the water for the few times we were in our room. The A/C was perfect and usually is what I hate in hotel rooms as I overheat too easily, and theirs was a powerhouse. There is an ABC Store right in the lower level along with two restaurants. The Rotal Hawaiian Center was immediately next door and the International Marketplace directly across the street and the famous Duke's beach statue a 3-5min walk away. It truly is in the center of it all, but our 6th floor room was quiet and restful. We always found a free lounger on the lanai and all sorts of beach and ocean activities are right there. We truly could not have picked a better location. We walked to the Zoo and to Fort DeRussy Park for the Friday Night Fireworks. Felt safe walking everywhere. We did not use a car since we planned to just play in Waikiki (having been on Oahu before) - though we walked just a few blocks to rent a car just for the day (Enterprise) to get ourselves to the Polynesian Cultural Center (a MUST!!), so it was extremely convenient to pick it up and do the nighg drop off so we had no parking charges at all. The hotel also had daily activities for free, hula, bracelet making, lei making, etc. The water in front of the hotel was very safe to float out in the waves and enjoy the water (but not for snorkeling). A highlight for us was their free Hawaiian Vow Renewal Ceremony by the beach - so heartfelt, spiritual and now a cherished memory. Had NO complaints the entire stay. I researched a ton of hotels before trying this one and all my hard research paid off. We truly WILL stay here again if we come back to Oahu. read more

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We love the location, views, beach, food and shopping options at Outrigger Waikiki Beach Resort! The staff is always friendly and service is great. However, the rooms and décor are extremely outdated. Based on our oceanfront stays at this property and neighboring islands, the rooms are underwhelming compared to other resorts within the price range. The rooms should be renovated to reflect the cost and other outstanding features at Outrigger Waikiki Beach Resort. read more

Outrigger Waikiki Beach Resort - View from beachfront balcony, Outrigger Waikiki Beach Resort - Resorts Near Me - Honolulu, Hawaii

These rooms are huge. They're old school, but we love them. I wish the huge closets were smaller and instead the shower were bigger lol. It's a huge closet and a tiny shower lol. Love the lamps and the beds are comfortable. Love the huge balcony's and the fridge in the bathroom. The microwave was super convenient, liked that it was behind security to regulate not just any random ppl using it, but only guests. Did not care for the pool, it's way too crowded and not enough shade. I do love the coffee ship for açaí bowls but I don't care for their coffee. Bellhops are always really nice, but lately, some of the staff at dukes is really nice and go above and beyond, but one really rude server and then manager, soured our families meal- they literally argued w us lol over a lack of communication between their own staff giving us conflicting info on alternative milk options for the coffee. It was pretty dumb. For that reason, we're over dukes and will just go to the many other, comparable breakfast and brunch, lunch and dinner spots. Still giving 5 stars bc the hotel is 5 stars. Love the laundry self serve area, too. The location and views are unbeatable , but I wish they'd do something about that pool- find a way to reconfigure or expand it and make it a larger area either build up or something, it's just so small for how many rooms there are and there are those of us who hate a lot of sun lol- need way more shaded options around the pool. read more

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In the past, we've not been all that impressed with the hotel rooms on our stays at various hotels on Waikiki - but we've never stayed here before. We've been coming for about 20 years and we've stayed multiple times at the Royal Hawaiian, the Moana Surfrider and Sheraton Princess Kaiulani - and we've enjoyed the stays . . . but the rooms themselves are just not up to snuff. Poorly designed spaces, weird temperature controls, odd housekeeping, ancient funk in need of updating . . . there might be a great common area, but the (quite expensive!) rooms where we've stayed aren't as nice as a business hotel in flyover country. We've always kind of wondered about the Outrigger Waikiki Beach Resort (not a brand name we recognized, so we were hesitant to stay here) - we have been here for food and drinks since we started visiting the area, but only just now got around to biting the bullet and trying it out as a place to stay. Wow, are we glad that we did. Outrigger Waikiki Beach Resort had none of the issues of the other hotels - it wasn't inexpensive (of course; look where it's located), but it hit the mark for us. Great and comfy space in our ocean-view balcony room - not fancy or updated, but not dated or creepy. Smashing housekeeping service (bell desk and front desk folks were great, too) with lightning-fast room cleanings and not a thing less than perfect ever. Great amenities Great location. The bed was a comfortably firm foundation BUT had a thick, soft pillowtopper that wasn't great for my back; also, the room could have used more bedding (a supplemental comforter) in this cooler season. No robes or slippers were provided. We're not talking about anything like a fancy place in Vegas with multiple marble bathrooms, but the Outrigger Waikiki Beach Resort gave us our best stay in all of our trips to Waikiki. (And I understand they're planning an update in 2025.) We plan to return. read more

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I loved my stay here! I got my travel package through Costco and had soo many options to choose from but I am so glad I got to experience this place! They are going through renovations and some places like lobby and elevator are visibly under construction but they have all their amenities available. You get refillable water bottles and complimentary sunscreen in the pool area! I loved it, its smells so good like rosemary. Having Dukes in the lobby was super convenient. I got some to go boxes and took food upstairs for my kids. We also needed medicine. Grabbed some items from abc store also in the lobby! The staff were all so kind and attentive! I was able to pay a bit more for a late check out. So worth it! Waikiki has my heart and outrigger should made it so much more special! I hope to be bs k very soon! read more

Outrigger Waikiki Beach Resort - Partial ocean view room - Resorts Near Me - Honolulu, Hawaii

I travel frequently for work and have stayed in a lot of hotels--this was easily one of the most disappointing experiences I've had. The biggest issue was the complete lack of transparency around the major construction happening on-site. This isn't light renovation--it's disruptive, loud, and impacts everything. There's no clear front entrance, and you're awkwardly redirected down the block to enter through a temporary access point. The "lobby" is basically a construction zone, and I checked in with jackhammering going on nearby. Lines were long, disorganized, and the whole process felt chaotic from the start. My room (908, stayed March 18-22) was extremely outdated and had a strong mildew smell that never went away. It felt damp and unhealthy, and I genuinely started feeling sick within a day of being there. It did not feel clean or properly maintained. The staff seemed overwhelmed and disorganized. No clear communication, no direction, and no real acknowledgment of the conditions guests were dealing with--construction noise, dust, odors, and confusion throughout the property. Parking was another issue--$60 per day for a lot that didn't feel secure at all. My vehicle was scratched while parked, which added even more frustration. To make matters worse, I was charged additional "resort fees" after I had already left. These were not clearly communicated upfront, and calling this property a "resort" in its current condition is honestly misleading. My company has historically used Outrigger properties for our guests, but after this experience, we will not be using them again. This stay reflected poorly on us as well, and that's not something we can risk. Until the construction is complete and the property is brought up to a true resort standard--with transparency to guests--I would strongly recommend staying elsewhere. read more

This hotel knows what the word ohana is. We were treated like family the minute we walked in and until we left. Alll staff from the front desk, to house keeping, to service were amazing and very well courteous to us for our honey moon. Our friends Mai and Cherly recommended it t our honey moon and were they right!! read more

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Do not stay here during remodel. No matter what you're told, it's loud and goes on all day long. Pounding, drilling etc... they are not charging less for rooms but expect guests to endure the noise. There are plenty of other hotels here that offer the same views, and more tranquility. Check them out before you book. read more

Excellent location, service, views and Dukes for dining. Staff uniformly helpful. Short walk to Royal Hawaiian Shopping Center, International Market Place, Cheesecake Factory and many other restaurants and shopping l. read more

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All of the reviews before me tell the truth. And if you're looking for a peaceful vacay, maybe think about the type of resort you'd want to stay in. I didn't know what I was getting myself into, but it's CROWDED. Maybe it was because I was here for Christmas, but man oh man. Lots of people on the beaches, in the restaurants, crowding the walkways... It's a lot. It feels like a lot. But waking up and sleeping to ocean sounds on the beach, that might be worth it. And the sunsets! If you're ready, get a room with the view. It will not disappoint! (But the food downstairs will ) read more

Outrigger Waikiki Beach Resort - View from our hotel room - Resorts Near Me - Honolulu, Hawaii

Excellent hotel voyager lounge for daily breakfast and happy hour! The setting is absolutely ideal on the deck right above the beach. You have a gorgeous view of sunrise over Diamond Head for breakfast. It was so relaxing to sit and watch the waves with a nice breeze through the palm trees. The daily selections were also superb. Lots of fresh pineapple and fruit, coffee, juice, toast and bagels, hot and cold cereal, scrambled eggs, breakfast potatoes, waffles, and more. For happy hour, food selections varied with cheese and fruit, dumplings, salad, fried egg rolls, and a bunch of meat options I don't eat. The POG juice was also such a treat. read more

Outrigger Waikiki Beach Resort - View from voyager lounge deck for morning breakfast - Resorts Near Me - Honolulu, Hawaii

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Nice hotel right on the beach, great service by staff, very safe building, but old and dated furniture and no microwave in the room. ABC store within the building is very convenient for incidentals, however, extremely pricey! Umbrella and two lounge chair rentals $100 per day, but free beach towels are available. Music from Dukes downstairs plays until midnight and it gives a very Vegas on the beach vibe. Location is great, within walking distance to the international marketplace, dining, shopping, and other beaches too. read more

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The good: location. Right on the beach and in the middle of it all. You have access to pretty much anything within walking distance. The beach was clean and beautiful. The not so good: place is dated. Very very dated. The elevators have a security feature built in so that rando's off the street can't get to the floors but this makes wait times for the elevators ridiculously insane and very annoying. Our room was on the street side and even though we were on the 8th floor we could hear music blaring all night every night. Not exactly what we were hoping for on our Hawaiian vacation. We opted to not dine in so I can't speak to that although the deli near the pool had fantastic fresh sandwiches. The gym on the 16th floor although small was equipped nicely. This is a very touristy spot. If you want a party scene then this might be for you. If you're looking for something more laid back then look elsewhere. read more

Room 209. This is what you get for partial ocean viewing from this hotel! All day & night you hear nothing but HVAC running. Most disappointing room we ever stayed at. We booked through Costco travel & they reached out to the hotel & hotel would not accommodate. read more

Outrigger Waikiki Beach Resort - Room 209 - Resorts Near Me - Honolulu, Hawaii

The best thing about the hotel is its location on the beach and Duke's!!! Highly recommend NOT purchasing a club level room for the benefit of Voyager 47 lounge. The food is not very good, very limited on drinks, and definitely not worth the upgrade price. They tried to charge me $85 to add one child. That would've been a complete waste of money, especially since they obviously cannot drink any alcohol. $85 for breakfast that I've had better at a Hampton Inn and hors d'oeuvres/appetizers in the evening that are basically frozen tempura shrimp that are heated up in a air fryer. The hotel way over values their club level! There are many more better options along the beach. The customer service is lacking as well at the front desk. We had major issues finding parking due to the festival that was going on the street and the street was closed in front of the hotel....It is not the hotel's fault but no communication of where to park Offsite and then wanting to charge us for it was ridiculous. They did comp the parking, but it was a bit of a battle to deal with them. The rooms themselves are pretty old and small. The hotel is definitely dated. But it has great choices of restaurants located on the hotel and the location to all the shops and restaurants very close by. read more

So I have to start out by saying that we are back in Hawaii as of this week, this time. We came in September versus coming in October, and we are currently staying at another resort. Unlike the past 2 years, where we have stayed at the Outrigger, and we went to Duke's tonight for our 20th wedding anniversary. And we had reservations, the food was very good. David, the waiter was excellent, but I have to say. The Outrigger hotel has changed tremendously. Over the last year, it has brought in people off the beach that are sitting in the lounge area of the lobby of Dukes in thongs. And bikini tops hanging out, and there are numerous women that should not be wearing that kind of bathing suits in an establishment that is set for dinner. We sat across in the lobby, waiting for our table from a couple, that had barely any clothes on, and it was quite a turn-off. I think that over the past year, since we've been here, the Outrigger has become a party type hotel. We sat at our table and the music was so loud, We couldn't even hear each other talking. I think the Outrigger has a lot of work to do. They still have that 6 / 6 foot pool, that is very tiny. And I think that they need to get some type of security. There's a lot of people coming off the beach that aren't even staying at the Outrigger that are way out of control way out of hand, and it's quite a turn-off. Not my idea of an ideal vacation. Wanting to relax and enjoy and have some peace and quiet, and that's why we have chosen to go somewhere else this year. If you're into loud music, dancing, constant partying, drinking, women wearing questionable clothes, and you don't want peace and quiet and you love the loud noise and you love the crowds and you love to drink, this is the place for you, but I will never ever come back to the Outrigger. Unfortunately, I will not come back to Dukes, in Waikiki. I will go to the Dukes in La Jolla, California. Where they we had a great time, it was beautiful. It was very peaceful, it was relaxing there. The Outrigger has no control, no security. They don't have any class. They just let anybody off the street into the hotel and to me, that is a major turn-off. Beware of this place as it is a party hotel with a pool the size of a kiddie pool. read more

Outrigger Waikiki Beach Resort - Dukes Outrigger! 20th wedding anniversary! - Resorts Near Me - Honolulu, Hawaii

We are mid-stay at the wonderful Outrigger Waikiki Beach Resort. The location is perfect and the ocean views are breathtaking. From the first moment at the Valet station through check-in and beyond the personal service and attention to detail is un-matched. Dukes restaurant is an exciting place to eat with live entertainment. So much to see and do. The room was immaculately clean and inviting albeit somewhat dated. the balcony was awesome with amazing view of the ocean. Room is cleaned, beds are made and fresh towels provided every day... a lost art in most every resort hotel it seems these days. The entire staff here is focused on you and go out of their way to make sure you are completely satisfied, a testament to excellent management no doubt. The pool is small and seating around the pool can fill up quickly but there are lots of other areas immediately adjacent to the pool that actually offer some shade. You get a plastic card upon checking in which entitles you to 2 Beach towels. Return the towels at the end of the day and you get your card back to use again the next day. A wrist band in addition to a room key card gives you access to the elevators and room. The room does have a safe as well as a Keurig machine with coffee and tea provided. There is also a small refrigerator in the bathroom. The TV was a decent size. The Resort aims to retain its classic look and roots to Waikiki. We're not even halfway through our 8-day stay but already looking forward to a return visit! read more

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We stayed at Outrigger Waikiki Beach every time we've in Waikiki. This would be our 5th. We loved it for its location even though the rooms are outdated. We're very disappointed this time. No incentive for returning guests. We paid for partial ocean view and we got a room with a half size bath tub. Requested a king bed and a sofa bed but our request was not even considered. This will be our last stay. Next year we'll be staying elsewhere. There are so many other hotels in Waikiki. read more

There are no bad days at the Outrigger Waikiki. This hotel is probably the most comfortable and convenient place to stay in Waikiki. The service and vibes are the best! Shout out to Chrystalle at the Front Desk and Steve the GM. They are the best in the hospitality industry read more

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A wonderful hotel for a staycation or to recommend for visitors. I chose it cuz we were going to Blue Note and I knew the valet parking would be convenient although it's $45 a day with in/out privileges. I chose a club room which gave you access to a special elevator that takes you directly up to floors 14,15 & 16. You get afternoon pupus from 4:30-6:30 p.m. In the morning your complete breakfast is self service in the club lounge. I was surprised how many children are here. The hot water is instant for the tap and shower. The decor is simple with dark wood and photos of Waikiki-ish scenes. Thirsty white towels. Why not 5 stars? Maybe I'm too particular but I always look for a laundry bag in the closet for used clothes, nada. There is no safety bar in the shower and the toilet seat is very low. The beds are high if you're not at least 5 feet tall. The sheets were not soft but maybe they are new? We were on the 15 th floor and the railing has no safety for little kids. Drops straight down. But the partial ocean view upgrade for a kamaaina was well and gratefully appreciated. Condition of the room, lobby and definitely the Voyager Club Lounge is well maintained. Would I stay here again? In a heart beat. read more

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About a week prior to my stay, I was emailed by the resort and asked if I wished for any upgrades. It said I would pay for upgrade if they could accommodate it and to inquire once checking in. When I inquired at check-in she did not know what I was referring to and said that everything was booked. I thought the email meant they would put some effort into it all week, but no. Staff was rude or obviously fake-nice, not at all sincere. The room we checked into was next to a neighbor building's A/C unit that had severe problems and made a constant shrieking noise. I have health issues already and to hear that shrieking for the next 7 nights was unreasonable. I requested to be moved and was told I would be moved up a few floors and on the other side of the building. This did not happen. We were majorly downgraded and went down 4 floors. The new room smelled extremely stale and totally unlike the first room we had. It smelled musty, stagnant, and almost a cigar-like. We had to open the balcony door to let it air out and eventually bought an air refresher spray, which helped. The only redeeming part was that the "partial view" of the ocean was huge and beautiful. The coffee was not replenished after the cleaning on the first day. I called to Guest Services at 7:30am and was told someone would bring some up. None came and I had to call again at 9:30a for a housekeeper to run some up. Also had to ask why our WiFI did not work and was given an access code word, that I had to log into everyday. We ate at Hula Grill and Duke's which were both nice. Great ocean-front seating at Hula Grill but it was busy so their service was slow. Dukes was fun but loud. They are open until midnight every day. So they play music all day and night until midnight EVERYDAY. Very annoying to have to hear it from the room every night in addition to the street entertainment that's loud until 10p. The pool was fine but a jacuzzi would be better. We rented some chairs with an umbrella on the beach, which was amazing, The Activities desk rep was super helpful & knowledgeable. We booked 4 activities (turtle snorkel, helicopter tour, Majestic island tour, and Pearl Harbor). The tours were the best part of the trip. While we really enjoyed our time away from the hotel, the front desk staff really made our trip salty. They weren't very friendly and didn't acknowledge that we stayed 8 days ($$). They were rude, did not explain anything about the resort, and had zero interest in making our experience rememberable. For us, this vacation is rare and it's a big deal. Please put in some effort to convince us that you care. Will definitely stay somewhere else in future. read more

A True Home Away from Home - Outrigger Waikiki Beach Resort We stay at the Outrigger Waikiki Beach Resort every time we visit Oahu, and there are countless reasons why -- but above all, it's because of the amazing staff, outstanding amenities, and unbeatable location close to everything the island has to offer. We recently became Platinum Club Members, and I only wish we had done it sooner! Working with Ricky, the Membership Director, has been nothing short of incredible. His one-on-one service, attentiveness, responsiveness, and communication go above and beyond anything we've ever experienced. He truly makes every trip easier and more enjoyable. The pool staff are another highlight of our stays. Benjamin and Peter are always a pleasure to see each day -- friendly, respectful, and genuinely enjoyable to talk with. Their warm hospitality always makes us feel welcomed and appreciated. We also absolutely love spending time at the Voyager Club. Fio, Gigi, Sterling, Kevin, and the rest of the amazing team always greet us like family. They remember us each visit, catch up on life updates, and even celebrate holidays with us -- it truly feels like coming home. Another must-mention is Pai Deli -- one of our daily go-to spots! Ivy, Andrew, Novia, Sandra, and Kiki are some of the most passionate and dedicated people we've ever met. Their friendliness and love for what they do shines through in everything they prepare. Their food is so delicious that we visit them every day -- and we always recommend Pai Deli to other guests as a "must-try." In summary, Outrigger Waikiki Beach Resort will always be our second home. From the incredible staff who treat us like family to the fantastic amenities -- the beautiful pool with comfortable lounge chairs and optional shade, easy beach access, surfboard rentals, Voyager Club access, live music from Duke's, and amazing food from Pai Deli -- everything here is top-notch. We're looking forward to the upcoming renovations and hope they maintain all the things we love most about this special place. Thank you to the entire Outrigger Waikiki Beach Resort team for always making every visit memorable! read more

DONT STAY HERE! Man oh man this place really messed up the whole trip. First off i spent close to 30k for 6 rooms and flights more than half was for the rooms basically. First off 3 out of the 6 rooms was leaking families clothes got wet and still the hotel did nothing not even move then to another room. We dealt with 6 days of leaking yet nothing. The manager was definitely not helpful very fake and tried everything she can to make it okay. We dealt with issue and then bam we go to our Valet car and they crashed it as well... Im definitely not going to let this go they wouldn't even compensate us anything back and even offer anything. Im going to make sure 100% this doesn't just get forgotten and i definitely would not recommend this hotel they cannot handle when its packed and dont understand what customer service means it's surprising honestly. read more

Outrigger Waikiki Beach Resort - Crashed rental from valet - Resorts Near Me - Honolulu, Hawaii

Great value for money in the area. I have been to the area many time to navigate the back door easy route areas but walkability is decent. Prefer staying closer to the beach vs lagoon. Staff always helpful and the beach view can't be beat! Aloha! read more

I'm in room 232, and paying over $500 US per night. Woken EVERY night at 4am by a garbage truck that takes about an hour to empty large bins. Asked for a room change and was offered an even worse room opposite the lifts, obviously the "spare" room that every hotel has. Staff unhelpful, took about 20 minutes to get a key to look in the other room, completely inflexible about any other options. Don't stay here. read more

Outrigger Waikiki Beach Resort - Noisy garbage trucks at 4am EVERY night - Resorts Near Me - Honolulu, Hawaii

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My stay at the Outrigger was extremely disappointing. I've stayed in multiple "4-star hotels" before and have had better experiences at the Best Western than this. First, I was given a room on the first floor. Which, I checked in late and had a very nice Kamaʻāina rate, so I understand that there were no other rooms available during the Outrigger canoe regatta. But, it just got worse. The mattress in room 134 was horrible. It was so uncomfortable and I was sinking into the middle. I think I felt one of the springs before I decided to just hug one of the sides of the bed instead and try not to slide into the middle. The sheets felt like paper. What was the thread count of those sheets- I'd love to know. The generator right outside my window was very loud, as was the air conditioning. At check out, I was charged $30 for "Valet." There was no availability of the valet on any of the three days I stayed at the property. I was told to park at the Waikiki parking garage 0.3 miles away- but when I went there, the garage was full. I went all the way up to the 10th floor with no parking spots. Then, I had to wait 43 minutes to EXIT the parking garage, and I was charged money for my "parking" by the garage - which the hotel was not able to reimburse me for. They said I need to park out their sister Outrigger property 0.6 miles away- where I had to walk with all my bags to the hotel. The LEAST they could do would be to validate my parking. Then when I was checking out, Auntie told me I needed to pay $30 for "Valet." I said, "I didn't use valet, I had to park at the garage." She said "Yes, that's valet. $30." Isn't valet where someone parks your car for you???? That was the last straw. I couldn't wait to get off of this property and I will NEVER be coming back. Housekeeping, maintenance, and the concierge were the only good things about this property. I live in Kailua and was so excited to book this nice staycation - I should've just stayed my ass at home instead. I won't be back. read more

This place is a tossup....It is pricey and then they charge you $50 a person for resort fees, but don't know what that covers. If you have a car, you have to pay $50 a day to keep your vehicle there and valet only. They do have valet all day and night long, sometimes they are pretty quick. The hotel room was pretty clean. There is a tv, mini fridge, and depending on what room you get... We had 2 queen beds and a oull out couch. the pullout couch was wayyyy more comfortable than the beds. So I didn't get much sleep because they are very uncomfortable. Inside the hotel, they have a few little shops and restaurants. The restaurants dont have a big selection on teir menu. My mom HAD to have the Hula Pie at Dukes, but to me it just tasted like expensive vanilla ice cream. You can walk all the way through the hotel because it is open. There is a pool but I never saw anyone use it because the because is 5 steps away from the pool. If you need extra tp, or need a microwave, they have to send someone to bring it up. read more

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I forgot to put in my previous review that the pool is very small and there's not enough chairs to sit on. We had to go every morning at eight to save ourselves some seats and even then it was full. And not enough umbrellas.The Internet is free but wait it doesn't work if you wanted to work it will cost you $40 a day if you wanted to work 25% of the time then it's free. I'm sorry for being so negative. I'm just trying to help you better your business for people to come here to spend your heart and money . read more

Made a reservation about 4 months in advance for an Oceanfront Club Room with 2 Double Beds. Leading up to the stay, I went on chat and made phone calls and confirmed that the Club Room is guaranteed at floor 7 or above. The height was important because I booked a room specifically to watch the Nagaoka Fireworks. I chose Outrigger because I felt they were positioned front and center. Easy valet upon arrival and bags were taken to bell desk. At check-in, I found it awkward to be seated. I almost stayed standing just because it's the first time I've seen a set up where you are seated while checking in. Like I was seeing my banking representative. Because I arrived very early because Kalakaua was being closed at 1pm for the parade, my room was not ready, but I was given towel cards to enjoy the resort while waiting for room. Proceeded to the pool area and got a few lounge chairs by the pool. There was one bartender walking around taking orders. Live music was played the entire time, minus a break or two. 3pm came and I still did not receive a text, so I went to the front desk. I was told my room just became available and I would have gotten a text shortly. I was given room 328, on the 3rd floor. I asked to speak to a supervisor. Jose ended up working with me from then on. Initially, I was told there was nothing and to go to 328 to see if it would do. Went up, and saw "trees" blocking the view. I mean so much for paying the highest rate and having that view... I got back down and continued to explain all the preparation I did prior to. Even cancelling my Penthouse Reservation at Hyatt. After reviewing availability, I was given keys to a partial ocean view, went up, and that didn't do. I made my final trip back and I was told to wait as they tried their best to accommodate me. I went off to the side and was initially writing a 1 star review, but then Jose came to me and said they have the perfect room for me. They put me up in the same room category on the 15th floor, room 1528. See photos. All was well with the room and view. Very spacious corner unit. City views, ocean views, and peek-a-boo Diamond Head view. There is a lounger on the side lanai, two rocking chairs on the oceanfront lanai. I was extremely happy they were able to accommodate me and I thanked Jose so much for his efforts. Upon resuming pool time, a woman and I shared our customer service stories and figured I share her story as well, because it is worth noting the strides they take to please their customers. Long story short, she thought she booked this Outrigger for her 40th anniversary, her reservation ended up being at Outrigger Beachcomber. She thought the hotel she booked was on the beach. Knowing it was her own fault, she made no complaints about it. Halfway through her stay, an off duty Manager at the Outrigger started chatting with her in passing. Somewhere down the line she told her story and laughed that it was entirely her mistake. The Manager took her info and said, "I will see what I could do, no promises, but I'll let you know tomorrow." She thought nothing of it thinking in the end nothing will happen. but she got a call from a very ecstatic manager the next morning! She was instructed to go to the Outrigger Waikiki Beach Resort for the remainder of their stay! Just thought I'd share that as well. It was great to hear a happy story from another hotel guest regarding the customer service experience. read more

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3.75 stars rounded up. I stayed at the Outrigger Waikiki to be near the Blue Note, a music venue on their second level, where I was seeing a show. Small hotel room, even smaller bathroom, & overall the property is dated, but it was clean, comfortable, & decorated with island style (low key want to know where I can get the same hula girl lamp.) Love that there are two ABC Stores nearby; one on the hotel's lower level & one directly across the street. Convenient for buying snacks, SPF I never have room for in my luggage, & last-minute souvenirs. Swimming pool isn't very big but no matter when beach access is literally steps from their restaurants, Duke's & Hula Grill. Weird elevator configuration; swipe your room card & a display tells you which elevator to take (which is sometimes around the corner.) Thx for the complimentary water bottles & tote bags, Outrigger. Location is unbeatable but if neighboring hotels are updated, I'd prefer to instead stay there. read more

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AVOID THIS DISGUSTING AND RUDE HOTEL!!! :( My husband found an adult bed bug in our room on the 6th floor (room 616). The response from management was very unsatisfactory and employees did not meet standards of care for a 4 star hotel. We reported the suspected begbug at 8:30am and was promised a call or email from the general manager that day. We received no updates after watching our phones all day and had to go to the front desk again at around 7pm to follow-up on mitigation measures. There wasn't even an apology! :( The next day, the general manager was still not available and we were not given a time frame. Front desk employees were again unhelpful until we made a scene showing other guests the picture of the suspected bedbug we found on our bed. Front desk yelled for security loudly and finally get us a manager on duty. We find out from her that we were supposed to be given a case number and risk management's number previously. Why are employees not properly trained? From the initial discovery time to our checkout, we were told Ecolab had not come out to confirm the presence of bedbugs, leaving us in a constant state of distress. We were only given empty promises again. We demand this experience be made right. This ruined our supposedly relaxing vacation and honeymoon. This was my husband's first time in Hawaii and staying at this hotel was A HUGE MISTAKE. Please learn from our mistake! read more

Outrigger Waikiki Beach Resort - My husband found an adult bed bug on our bed - Resorts Near Me - Honolulu, Hawaii

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We loved the Outrigger in Waikiki, the only reason I'm not giving 5 stars is because of the elevators. It is literally a pain in the ass every time we needed to up or down from the rooms. Swipe your key it assigns an elevator and that's it you can grab any other one, and 90% of the time it was assigning every one the same elevator so most of the time it was too crowded to get on. Other than that the shops inside were great, Dukes of course was great food! The beach umbrella and chair rentals are very reasonable at $15 hr or $89 for the whole day. Beach towels are available free at the pool and drop them off at the bell service. Right across the street is the international market which have many many food choices and shopping! read more

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Aloha We love this hotel its been a few years since we heave been to hawaii and decided to take a beautiful vacation to the Outrigger Hotel we really enjoyed our stay, we had a ocean front room on the 2nd floor where we could hear the beautiful music coming from the Dukes Patio. Great music every night, our vacation time included Sunday so we could catch the Harry Kapono show what a party :) We had great service here our house keepers Brenda and Yu Ling were fabulous ladies they really expressed the ohana feeling with their fabulous service, every day these ladies were the best of the best Mahalo Brenda & Yu Ling :D We ate a Dukes loved that salad Bar :) Duke really give that feeliing of Ohana there even was a birthday party going on with a Tahitian Family everyone joined in at the bar what an experience and feeling we had. We also ate at Pai's Deli this husband and wife team are the best of the best with their fresh sandwiches make with love & care you can taste it in their fresh ingredients they use, mahalo Pai's Deli Best Of the Best!! Alos a shoutout to Peter for great towl service mahalo! Overall our vacation and return to our favorite hotel and island was a beautiful time filled with great memories fabulous food breathtaking views and beauty of this island. Mahalo Outrigger We Love You!! read more

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I am not sure how this property has more than two stars on any site. I was extremely disappointed when I arrived to see the hotel did not appear to have been updated since 1990, and looked very tired. None of the rooms have been updated nor the furniture. I spent the money for an oceanfront room and was irritated when I saw peeling wall paper, a bathroom ceiling in bad disrepair (damaged ceiling and peeling paint). When I went to the front desk to explain my frustrations, their only response was "I'm sorry to hear that". They didn't offer to move me to another room or ask me if they could make repairs to my room. All I got was a "sorry". When I asked to see another oceanfront room to move to, I walked in and there was an incredibly terrible smell. The first time I walked to the pool, I was led down a path on the side of the hotel that was lined with food deliveries for the day against the fence so clearly was next to the kitchen. Is this really what you want guests to see on vacation? The pool was the smallest I've seen for a hotel this size so yet another disappointment. Needless to say, I was beyond disappointed with this property and will not be back. read more