I wish I can give negative zero stars if I could. The service was beyond horrible. I came here with my family and we ordered very simple items off their menu and waited almost TWO HOURS for them to only come out with a very small portion of our order. Customers came in and out and were served while we still waited. We finally gave up and asked for a refund on the food that we never got. No apologies were given. No excuses were made. They did not care at all. If you want to wait an eternity for your meal, this is not the place for you. This is really a very bad place. This is how the owner responded Very rude not respectful. read more

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Food is amazing. Really enjoyed the meal. The wait staff was sparse but nothing special nor too friendly, so service could be improved. The ambiance has a lot of potential. read more

**Lots of real reviews, lots of fake reviews** I am shocked to see some of the reviews on here.. Find out for yourself! It's Worth the try. I've had that place about a dozen times and it has not disappointed. I've only had the pies and sandwiches so far, and they are absolutely tasty. My favorite is the chicken shawarma (oh so juicy) and the Akawi pie (oh so cheesy). The staff is very friendly, and has been trying to hang on with this pandemic. I am sure that once the pandemic is over, they'll have even more tasty options on their menu! read more

Overpriced and not worth it at all!! Very unorganized, it took almost an hour to make my tawuk platter which should renamed to "rise platter" 4 tiny peaces of chicken and trust me when i say "tiny" on top of a pound of rise. Food does not taste good at all, no flavor whatsoever. I do not recommend at all! I also uploaded a photo of their unprofessional reply on my google review. Customer service way below Average! Zero zero zero!! read more

OUZI MEDITERRANEAN GRILL - Their unprofessional reply on my google review, just incase they decided to edit it . - Mediterranean Near Me - Irving, Texas

Literally burn my Money at this place!!!!! The food was disgusting , not cooked well and cold . I asked them to please bring me the fresh food but to no avail!!!! I urged and request not to come to this horrible joint if you love your hard earned money . The service is mediocre as well so they are an overall low grade establishment and the only positive thing going for them is that they are located at William square . read more

Dwe went for iftar and the food was old, taste bad and rancid smell everywhere, bathroom dirty. Shame on them read more

Food was good but it took 45min to get my small takeout order. Ordered online, showed up and waited over an additional 20min.. When I arrived I was told it was "almost" ready, but it seemed like they just started working on it. 4 people in the back not really doing anything and no sense of urgency. Ordered a Ouizi, Tabboulie and Kunafeh. Never had a Ouizi before and enjoyed it. Kunafeh was also good and a new favorite dessert of mine. I'd order from here again if I knew it would be ready on time. They also didn't provide utensils which I didn't discover until I got to my hotel... A bit of an inconvenience. read more

We walked in and immediately fell in love with the place, but fell into issues with management and the staff. 1. We placed our order and paid yet the transaction never was processed. 2. Later they said the orders never went thru, yet they collected money? 3. No communication at all from management or the staff. 4. They were all smiles in the beginning, but once we told them to fix our meals they were struggling and getting frustrated. 5. They kept blaming the fact that they just opened up. Thats not our issue. If you're not ready, don't open. Train your staff better. Learning to communicate is of the essence. 6. Food finally came. Missing items. 8 kebabs but we got 2 kebabs on a platter. Potatoes were cold and raw. 7. When we brought this up to them, again they said nothing except, we are trying our best. A waste of time and money. They didn't offer any resolution. They blamed us for their lack of preparation. They shifted all the blame to the customers which just isn't right. Not to mention, the food sucked. Bland, cold and raw. Want a stomach ache? Go here. Best of luck. Hopefully you stop lying in your Google responses to other customers(ppl who work there) saying that you refunded us. You never offered any resolution. read more

I pass by this restaurant everyday on my run so I was really excited to see it finally open. There aren't really any other Mediterranean restaurants within walking distance so I've been looking forward to Ouzi opening. The food was really good, I had the lamb shawarma plate and my fiancée had the lamb steak kebabs. Both meats were very tasty. The standout item for me was the rice that came with the shawarma, it was very well seasoned and probably some of the best rice I have had in a while. I personally tend to judge a Mediterranean restaurant based off of their dolmas and theirs definitely passed the test. read more

Had better Mediterranean food at other restaurants Customer service is below average When I am paying for my food I would like the people working there to be polite and customer service oriented They are open for a week now and still telling customers we are in the learning process I understand that but everyone should be trained before opening the business or have discounted pricing for food read more

Such a great place to eat! It has gorgeous interior design, friendly workers, a great family vibe and some of the best Mediterranean food I've ever had. It stands out from other restaurants due to its menu which is full of authentic Syrian dishes (that usually take hours to prepare) that you won't find anywhere else. A must have! One of my favorite restaurants in DFW! read more

Not even exaggerating when I say this is the BEST Mediterranean restaurant I've ever been to. Everything was so fresh and flavorful. I'm blown away and can't believe it took me this long to visit. Also, the service was impeccable. The staff was so accommodating, polite, and made sure that we were happy the entire time we were seated. Also, the portions are huge one order gave me 2 meals.Please do yourself a favor and stop in. You won't regret it!! read more

The staff were friendly and welcoming upon entering. Nice display of food selection and very clean. Chicken shawarma platter is filling and has some of the best seasoning I've had around here. Definitely would recommend! read more

Must visit Mediterranean restaurant in upcoming part of Las Colinas. One of the best food I have ever had. Always fresh and delicious! Highly recommend. 5 Starts all around!!! read more

This place sucks. Came in and the person serving the food had no mask on. Food sucks. Falafel had zero flavor and was just bland. This place should not only be shut down for Covid safety violations, it should be shut down for awful management and awful food. read more

My husband and I are in town for meetings and stopped by here for dinner since we love Mediterranean food. We were not disappointed! First, the staff are super friendly and our waiter was very gracious and kind. I had the chicken shawarma plate and a side of baba ghanoush and my husband had the falafel plate. He also added on both the Greek salad and the tabouli salad. He said Greek salad had no dressing so asked for some olive oil. The chicken shawarma was a bountiful plate with yummy rice and garlic sauce. The baba ghanoush, hummus, falafel, and chicken shawarma were all excellent! Also, they bake their own pita bread here in the restaurant! We would definitely come back here. read more

The food was absolutely delicious and loved the fluffy pita bread that came straight out of the oven! Try lamb kebab, it's so juicy. Service was fast and the owner made sure we got everything we needed. read more

We went for dinner and told me they had the special buffet , the food was horrible no taste , over priced buffet at $27.21 per person , horrible service and they did not get the food out like kababs nothing was there at around 8 pm which we wanted to take . Avoid this place this Is a complete RIPOFF and their food was bad too read more

Let's be honest, the interior of the place is stunning however the food and customer service lacks in many ways. I was the only person in line waiting to get served & I was acknowledged but ignored until they finally came to me. The buffet had empty platers and if you ordered something that was being made, you had to ask for it a couple of times to get it brought to you. The disappointing part of it all was that some of the food had actually gone bad, like the fattoush which had an awful aftertaste. Despite mentioning it to the staff, they shrugged with no apologies. They consistently kept leaving out items from our order & the wait was unfortunately long. I think one of the most disappointing experiences was the shish tawok. I paid $9 for 8 tiny cubes of chicken that tasted more like ouzi than shish tawok. Inshallah they learn from these reviews, but I won't be coming back. read more

This was my first time at the restaurant. Staff was courteous and kind. Food was fresh and flavorful. I would come back to this restaurant.