My daughter was having ear pain and a slight fever so I wanted her to be seen, was told it would be…read more2 hours before we were seen and it would be better to come back later around 130pm (3hrs later) but I stayed. Then because my daughter had a temp of 100.1 the provider said we were not allowed to wait inside. Was told she would need a Covid test and flu test before being seen.. Covid test was supposedly positive so we were then turned away. Did 2 Covid tests at home and both were negative! Went to ER and my daughter had a ruptured ear drum! Thank god for ERs because urgent cares in this town are horrible! To top it off another pt got a $300 bill because they did not tell her that her insurance was out of network! Horrible service! First and last time I'll be going here. Also nothing online about insurance, so I'll post a picture of what they had taped on the front desk!

I had a great experience here. The reception workers were great. MA Katie was very nice too. Pete…read morewas wonderful and I loved my doctor Mike Jorde. Thank you all very much! This team is super helpful

Quality of care!! My…read morehusband suffered a stroke in Dec. 2025 and was admitted to ICU. He remained in ICU for over a month, overly sedated & restrained for unreasonable purposes. Why would someone overly sedated with horse tranquilizers need restraints??!!! He did not receive proper hygiene, hydration or mouthcare which resulted in bed sores and severe dehydration!!! I also noticed bruising on arms and inner thighs which have been documented & photographed for legal purposes!! After enduring my husband's treatment or better words, lack of appropriate care, I demanded him be discharged and transferred to Accute Rehab-SAC immediately! There he received dignified care & treatment. His recovery much improved tremendously!! TO BE CONTINUED...

Had elective surgery there. Their staff was super, super kind and helpful through the day-long…read moreprocess. Very professional and clean - yeah, I know that's to be expected at a hospital, but you know there's a big difference between levels of 'professional' and 'clean', and I'd say this hospital definitely ranks best out of the 6-10 I've been encountered in my life. My surgeon said he can't do as many surgeries in a day at this hospital compared to the other one in town. At the other one, patients are pushed through a lot faster -which he likes - but he understood that from the patient's perspective it's probably better not to be ran through as quickly. Personally, I LIKE to know I'm not on a conveyor belt for surgery, but being cared for in the best way. I'd choose them again. Kudos to everyone who is patient facing at Mercy Medical!

Great service, great staff! Spent 4 hours in the ER and was…read moresent home without resolution or diagnosed. Next morning went to Hilltop Medical. 1 hour later was diagnosed and treated with a positive resolution. 1/3 of the cost. Recommend them for sure!

This clinic effectively refused to see a burn victim because he was from out of town…read more My friend sustained a bad burn at a gas station checking his engine. We drove to three different urgent cares (all closed) before calling Hilltop and making sure they were open. They told us to fill out an online form and that a nurse could help him triage from the car (because we were from out of town they didn't want us to enter). However, when we arrived, they changed their tune, saying they "may not" be able to see him and that they would have to decide. After begging a rude receptionist over the phone who ignored my friend's pain and made his urgent need for help about her ("I'm sorry sir I do t know who you spoke to before but you don't need to take it out on me!") Someone came out and told us to take pictures of the burn and email them, and they *may* be able to see him in 2 hours. Keep in mind he has a bad burn and is in need of immediate treatment. We decided to leave and seek help at a pharmacy instead. Who knew you could get better help for free from the staff at CVS inside Target than the people at a an urgent care clinic... The website says the 5 physicians started this clinic to help patients with minor emergencies. Looks like they strayed from the path. We were treated like second class citizens here. If your care needs are urgent, I urge you to reconsider seeking help from Hilltop.

They refused a simple mono test because they close at 6pm. We arrived at 5:20. Truly UNCARING AND…read moreUNHELPFUL.

Excellent care, I joined 1yr. ago and have never been taken care of by any other medical team as…read morewell as the staff and medical team at Intregrity Medical Group! They are professioal and caring !

Worst urgent care I have ever gone to. I'm susceptible to strep throat and was told that because I…read moredon't have tonsils I can't get it which is absolutely untrue. The doctor was rude and dismissive and refused to listen to me. Lo and behold I went somewhere else to get a second opinion and that's exactly what was wrong. Will never go here again.

I have been here multiple times and all I can say is I have felt comfortable, heard, and taken care…read moreof in a center that has SO many people to care for. I appreciate the health care workers and the employees at this facility very much.

I like to thank the staff and nurses of Shasta Regional Medical Group , from the ER up to the…read moresurgical recovery unit on the 3rd floor, for your hard work. My husband last week was admitted to Shasta Regional for kidney stones, anyone who had kidney stones before knows how painful this is. We also want to say thank you to Bryan Rupp (RN), for all you did for him. Please tell Bryan that Dave Hargreaves says thank you for going above and beyond.This young man is a great contribution to your hospital , and you need more nurses like him. But over all everyone in your hospital was very nice, friendly and helpful. Thank you.

My friend recently accompanied her 83-year-old mother, who has dementia and a history of a brain…read moreinjury with residual bleeding, to an appointment with Dr. Khalid Mohamood Md. They were under the impression that they needed to see him in order to obtain a referral to a specialist. During the appointment, my friend began explaining her mother's medical history and the reason for the visit. Unfortunately, Dr. Mohammad immediately became argumentative and repeatedly stated that her mother needed a specialist. My friend calmly explained that she understood this and that obtaining a referral was the reason they were there. Despite this clarification, he continued interrupting and raising his voice rather than listening to the concerns being presented. As the conversation became increasingly frustrating, my friend raised her voice in an attempt to explain the situation once again. She was then asked to leave the exam room, despite being her mother's primary caregiver, advocate, and support person. As she was leaving, she was reportedly told that she was no longer allowed in the building. The nursing staff were kind, professional, and compassionate when she later explained what had happened. However, she was unable to speak with a supervisor regarding the incident. Working with elderly patients, especially those with dementia and complex medical conditions, requires patience, empathy, and effective communication. In this case, those qualities were noticeably absent. Rather than taking the time to listen and understand the situation, the doctor appeared rushed, dismissive, and unwilling to engage in a productive conversation. Patients who cannot advocate for themselves depend on family members to do so, and that role should be respected rather than discouraged

My experience with Centre for Facial Plastic Surgery couldn't have been better. The staff are…read morevery accommodating and helpful. Their expertise and experience was shared freely and prepared me for my procedure (pre. and post). Dr. Randy Tate is skilled at his profession. We are very lucky to have him here in Redding! He explained my procedure completely and I feel confident that I couldn't have gotten better care and results! The surgery changed my whole outlook on skincare and health; besides making the subtle improvements in my appearance it has boosted my confidence and motivation to take care of "my investment".

Dr. Tate and staff are the absolute best. He is a great listener, very considerate and provides…read moresound advice. The care I received was outstanding and well above par. I will be returning.

There was one other patient ahead of me when I walked in. After about 15 minutes of waiting in the…read morewaiting room I was brought into an examination room. Maybe all the other examination rooms in the back are completely full of people waiting to be seen, but it doesn't sound like it from the lack of activity out there. So why the hell am I waiting in an examination room for over an hour and a half, with no sign of the doctor coming in to see me. I don't think I'll be back here in a hurry. Time to find another doctor in Redding.

Horrible avoid this place! Dr. Reddy has the worst bedside manner of any doctor I have EVER dealt…read morewith. My dad had an appointment at 4:30. Waited over an hour to be seen. At least the staff were knowledgeable and super friendly which makes up for some of our wait time.