They emailed me soon after my request. They were upfront in their email with information I needed…read moreto know. I responded, thanking them and looking forward to scheduling an onsite estimate. But they never called me to schedule an estimate. I understand they are busy, but after the informative email, I was looking forward to getting an actual estimate, and that never happened.

Great service! Our home had a crumbling chimney, after getting an estimate and sending a deposit, I…read moregot a call that they were able to come and fix it much earlier than expected, despite the fact that they had not received the deposit yet. Polite, quick, and neat. Chimney looks great!

We bought an older home with a fireplace a few years ago. We tried using the fireplace a couple of…read moretimes, which resulted in our house being smoking. A friend recommended Elite. I was able to get an appointment quickly. Alex come out for the evaluation, very professional and informative. We decided to repair. Alex and Ray our repair.They were fabulous, and respectful of our home. We could not be happier and can't wait to use our fireplace.

Extremely unprofessional communication when questions were asked regarding the invoice. Refusal to…read moreitemize charges and then threatening to charge us finance charges less than 48 hours after we received the invoice and asked for clarification.

Forced to drop stars. Context:…read more First job (concrete slab) was as initially described. But upon completion back in September, Dan stated he would seal at no cost "a month after" - that didn't happen. His commit to doing so is the only reason we didn't do it. As a result, it got beat up with the constant weather events and will need to be resurfaced. But second: we contracted with him to do a gutter replacement well in advance of the forth coming rain. It took almost 4 months before he showed. He offered a discount off of the price; then when he finally did show, he only removed some of the existing gutter and left without installing any new. He even left his ladder behind for some reason. Multiple emails for followup status have gone unanswered. It's the lack of communication and unfinished task (which can cause roof damage) that forces star drop. Previously he had indicated that they moved "far up north" - so it's possible he needed to change his service area but hasn't. That's on the business though; if you accept a job and money for the job, you complete the job as agreed. Which might mean something as simple as booking a hotel nearby for a week until the job is done or something.

From the owner: General contractors for your home repairs. We service roofing, siding, gutters, chimney repair,…read moreflooring, painting (interior and exterior), kitchen cabinets, tuck pointing, glazing, fencing, decks, gazebos, and patios. If you need it done chances are we have a professional to help. We do not service plumbing or electrical repairs/installations.

Great experience from start to finish. The technician was prompt, professional, and extremely…read morethorough--not just with the cleaning itself, but with the full inspection of the chimney and fireplace. They took the time to explain what they were seeing, pointed out areas to keep an eye on, and made sure everything was safe and functioning properly before leaving. The cleaning was done carefully with no mess left behind, which I really appreciated. It's clear they take pride in their work. I feel much more confident heading into the season knowing everything has been properly checked and serviced. Highly recommend.

I'm happy with Alan and Superior Chimney. He was very knowledgeable and helped to solve my water…read moreleaks. He also gave me other areas to look at in the future. Thanks Alan and Superior.

Pratt's Chimney provided excellent customer service throughout the process and the work they did…read morewas amazing. Dan and his son Jacob converted my fireplace to gas and they made the whole process so easy. Very professional and personable, and I very highly recommend!

Great job on my chimney repair! These guys know what they're doing at a fair price. They are my go…read moreto for chimney repairs and maintenance!

Could not be more impressed. Peter was able to fit us in just a few days and did a thorough job…read moreinspecting and cleaning our chimneys. A thoroughly nice and honest guy who wants the best for his customers. Did not try to upsell anything. I would trust his advice complete.y Absolute must use company.

The cap of our chimney flew off in last weeks wind storm. Peter came out (when others said it would…read morebe weeks before they could help) and put it back on same day. Super fair prices. We are SO grateful for how easy he was to work with and efficient and fair. Thank you Peter! Will be recommending to everyone we can.

Jake, Matt and their team did a great job relining our chimney, putting a new crown on the top, and…read moremaking sure we were good to go for the season. Their prices were fair and competitive and they responded quickly when we had questions. The crew was neat and clean while working in our home, and they finished the job on time. Highly recommended!

We had a fireplace that was unused since buying the house. We've never had a "gas starter"…read morefireplace before and didn't want to burn the place down. I looked around at vendors and liked what I saw about High Rise Chimney so made an appointment with Maggie, who was wonderful. First impression was a good one as one of the owners came out himself! Matt was excellent. No pushy sales pitches, no trying to downplay anything, and frankly shocked me by saying the fireplace was fine and usable but needed some exterior work in the future (again, no pushing). We talked about making it gas only and he talked me through that as well. Best of all, he showed us now the thing even works and gave advise on using it. Fantastic! Absolutely one of the best visits ever. I will be using them for all future needs. Thanks Maggie and Matt!