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    Chicagoland Fireplace & Chimney Restoration

    4.1 (69 reviews)
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    Services - Chicagoland Fireplace & Chimney Restoration

    Fireplace cleaning

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    Back chimney being serviced (via roof with no back scaffolding as agreed) after front chimney was accidentally serviced by mistake.
    Michael M.

    "Serviced Wrong Chimney, Owner Became Arrogant & Defensive." We had contracted Chicagoland Fireplace to add a crown & cap to our back chimney. Their reviews seemed genuine and we wanted the job done right. The cost quote from their man Nick was rather high considering we had this type of work done in Michigan a few years before for about a 1/4 of the price. But Nick explained that due to the location in the back of the house (which is slanted) a special scaffolding would have to be erected and cement would need to be poured at top inside a form to create the crown. A complex situation indeed. To this we agreed. We paid half of the total amount due ($1,089.50) and waited. Nobody contacted us for over two weeks so we called to touch base. We were told the mason worked on his own schedule and would arrive when he was available, usually several (4-6) weeks out. The repair day came suddenly while we were out of town and the crew in error built a scaffold around the wrong chimney in front of the house and serviced it instead. We discovered this error upon returning home later that day and called the company immediately (left a message). When the crew returned the next day to remove the scaffolding we pointed out the mistake and asked if they got our message from their office (they did not). After more calls back and forth they said they'd return the next day (on a Sunday now) to do the proper job as originally estimated. But instead of building the scaffolding in back as spelled out in the work order they merely used the still-standing front house scaffolding from the wrong chimney and WALKED OVER THE LENGTH OF THE ROOF with a pre-cast (not poured) crown and bucket of cement. It took them less than one hour to complete this work to the correct chimney, at a price of over $2,000. Our roofer later noted a few tiles were indeed damaged in the area they used as a pathway. Having just purchased the house we have have a recent inspection report noting the roof was in good condition previous to Chicagoland's work. Back to the phone we went, calling Chicagoland Fireplace with more messages of concern they did not return. Ultimately our perseverance in calling them paid off and we finally got through to a man named Vince, who instead of listening to our concerns kept arrogantly talking over us and mentioning we got a free "bonus" chimney crown on the front of the house (which replaced a perfectly good crown that was already there according to a previous inspection by another company and Nick's OWN initial assessment) and that we should feel GRATEFUL for this. Now, it is always difficult to discuss, reason or otherwise "talk" to someone whose sole objective is seemingly to deflect a serious issue at hand and not let the other party have their say, much like a playground spat with a grade school bully that never resolves according to Robert's Rules of Order. Nonetheless when we tried to point out our concerns and why we were upset (the unauthorized walking over the length of the roof, no back scaffolding as agreed, no poured crown, no communication, etc.) Vince kept talking over us, getting louder and louder in tone and attitude...at which point I could only interject "would you like me to bring this up in a small claims court?" Vince jocularly replied "Go ahead...you'll lose". His exact words. You can't win an argument on the playground... So let's cut to the final resolution: no court was convened, Vince came down in price (slightly) and agreed to not darken our doorstep ever again, leaving the cheaper back chimney crown in place. No apologies were offered, little professionalism was displayed (apart from the professional "looking" truck they drove). And the very easy conclusion we can draw from this debacle is not, with any moral conscience, to ever recommend Chicagoland Fireplace and Chimney Restoration to anyone. There are dozens of better qualified, more courteous contractors out there in Chicagoland that certainly would welcome a chance to prove their craftsmanship and communication skills. Caveat emptor.

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    5 months ago

    Been using them for 10 yrs / they do my cleaning and inspection . Daniel is the best !! 10 stars :)

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    Vince S.

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    3 months ago

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    Vince S.

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    2 years ago

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    Vince S.

    Thank you for the great review! We are glad we were able to assist!

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    3 years ago

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    Vince S.

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    3 years ago

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    7 years ago

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    Vince S.

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    11 years ago

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    8 years ago

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    8 years ago

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    Vince S.

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    9 years ago

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    Vince S.

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    7 years ago

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    Vince S.

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    7 years ago

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    Vince S.

    Thank You so much for the kind words. We appreciate the business!

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    9 years ago

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    Vince S.

    Thank You very much for your business and great review!

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    7 years ago

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    10 years ago

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    11 years ago

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    8 years ago

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    11 years ago

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    11 years ago

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    Vince S.

    Thank You for the kind words! Your business is greatly appreciated!

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    6 years ago

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    Vince S.

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    9 years ago

    Vince and Jennifer are wonderful! They got right onto my problem and fix it within a few days. Excellent in fast speedy service!

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    Vince S.

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    12 years ago

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    9 years ago

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    11 years ago

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    Vince S.

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    13 years ago

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    13 years ago

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    13 years ago

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    11 years ago

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    10 years ago

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    13 years ago

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    9 years ago

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    12 years ago

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    11 years ago

    The technician was very honest and detailed in their estimates. He gave me a lot of options and I did not feel pressured to do any service.

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    11 years ago

    They swiped my chimney soooo well that Im on fire! Daniel was soooo helpful to me! I would recommend those guys to everyone!

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    11 years ago

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    9 years ago

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    Vince S.

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    6 years ago

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    10 years ago

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    11 years ago

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    Vince S.

    Thank You for giving us a second review!

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    11 years ago

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    Vince S.

    We appreciate your business and kind words!

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    Page 1 of 2

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    Review Highlights - Chicagoland Fireplace & Chimney Restoration

    “Nicole and I agreed on a date for Nick and Vince to come out to do a cursory first assessment.”

    Mentioned in 7 reviews

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    I'm very disappointed with my experience with this company. I felt like the salesman who came out…read morerecommended a significant amount of work that was unnecessary, and the repair they ultimately offered was extremely overpriced in my opinion. The price they quoted me was around $3,000, and I've included some pictures below. What concerns me most is the lack of trust I now have in their recommendations. I previously hired this company to do tuckpointing work for me. About three years later, I contacted them about touching up a few areas, and I was told the work was already in bad shape. When I reminded them that they were the ones who had performed the original work, the response was essentially, "Oh, we can just repair these couple of bricks. It's not a big deal." After that experience, and now being presented with what I believe is an unnecessarily expensive repair, I simply don't feel comfortable doing business with this company anymore. When you hire a company and spend good money on their work, you expect fair pricing, honest recommendations, and quality workmanship. Unfortunately, that's not the experience I had.

    Romen was great! communicative from the time I made the appointment to calling at our appointment…read moretime to update me on his ETA. He was thorough in his investigation of the problem and did his best to fix our chimney with the most economical and lasting quality solution. I highly recommend!

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    (120 reviews)

    Tuck pointed our chimney quickly. All workers were helpful, professional, and more than capable.read more

    I called this company on a Monday to have some work done on my chimney and talked to a guy named…read moreRob over the phone who set the appointment for a Thursday at 10am. I took off work to be home so that they could come and at least diagnose and quote me the price to update my chimney as well as do a chimney sweep. 10 am came and went and no phone call. Finally, about 45 minutes later, I called and was informed by Rob, who I then found out was the owner - that they were going to be late and needed another hour. Annoying. Unprofessional. But ok, I didn't say anything and just said Id be waiting. When they arrived, I was expecting to see these guys use some type of professional commercial equipment to not only sweep the chimney but to assess, diagnose, and document any potential issues within the chimney flue. This company's high tech method was (without any personal protection equipment for his worker) manually dragged a brush up and down the chimney (very uneven and ineffective way to clean a chimney) and used a flashlight to look up the flue (the home is 3 stories and there is no way that the guy was able to see details that far below, nor from the rooftop either...) I decided to ask if they were even licensed, bonded, and insured, as any owner in his right mind having employees scale multiple story homes would have, but no... not only that, but when these guys were on the roof, they had ZERO HARNESSES, zero safety equipment... you want to talk about having a liability work on your home... wow... this guy should be reported to the better business bureau and the attorney generals office on top of OSHA. Absolutely ridiculous and probably even illegal work practices. I'm sure none of his employees get a W2 also, if you know what I mean. I could report this guy to so many agencies its not even funny but I don't think Ill take it that far. Do yourself a favor, if you don't want to get sucked into some legal BS from something happening whilst having your home worked on, go with someone that is legit all around. Certified and licensed that actually cares about the safety of his employees.

    Chicagoland Fireplace & Chimney Restoration - chimneysweeps - Updated September 2026

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