The customer service at this establishment is really good. There are many options but, not all have the same level of service. Dustin is very professional and patient. I recommend this place to anyone interested in purchasing a trailer. read more

Ox Trailer - Trailer Dealers Near Me - Hesperia, California

Dustin was great to work with and helped me get an amazing trailer for taking my Can-Am out to the dunes. The whole process was quick and easy. Highly recommend! read more

Ox Trailer - Trailer Dealers Near Me - Hesperia, California

The purchase was smooth. Had an issue with the trailer after and it was taken care of . read more

Ox Trailer - New trailer - Trailer Dealers Near Me - Hesperia, California

They said they would have someone weld it that was good enough for me one week later still not fixed so I picked it up and took it home I'll have it fixed myself. read more

Ox Trailer - Trailer Dealers Near Me - Hesperia, California

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We had the absolute worst customer care experience ever!! We walked around waiting for the employee to come greet us, walked through several cargo trailers, the salesman never came. We went into the office looking for help and lo and behold he was watching us while sitting in his comfortable air conditioned office. He failed to ask if we had money for a down payment or what the complete total of household income is, that he would call my husband back within an hour. When we received the denial letter it was in my deceased father-in-law's name!! 3 weeks later!!!! I would recommend shopping for a Carson Trailer at a more reputable dealership!! I ended up purchasing mine on Facebook Marketplace for a fraction of the cost!! Actually used the money that I had saved for the down payment!! This place is a no start in t book........ read more

This place is the worst trailer retailer I've seen, my brand new carson trailer wheel came off on the freeway, I stopped for repair, was quoted $500, didn't know the extent of damage, I took the trailer home, used it 2 months later, same wheel heats up, bearing bad and no warranty or support, they don't give receipts and don't bother contacting Shawn or anyone there....they sell Junk and don't fix their junk read more

Ox Trailer - Broken studs - Trailer Dealers Near Me - Hesperia, California

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I took a chance and had Ox Trailer order a brake assembly set for my trailer. I paid on May 8, 2023. Approximately July 1, 2023, I inquired about my parts in person. Shawn said he would look into it. On July 3, I called in the morning and he said to give him rest of the day to investigate. I called later and he said he will have to issue a refund which is totally fine. I called on July 29 and he said he would issue a refund. I called on Aug 1 and he said he will issue a refund. On Aug 7 I called his personal phone and left a message. Small claims court is next course of action. Not a professional business. This is my experience. Update. Finally after several requests, I was refunded my money. They refunded $3 and change above what I paid. I will drip off the difference to them so I have a clear conscience. read more

Terrible customer service. Save money, Shop anywhere else. All other trailer locations are about 15-20% cheaper. OX will price match (at least in my case) which was nice. But it was 1 lie after another. Obviously COVID had a huge impact on production and I don't fault OX for this but they were basically useless the entire process. They couldn't even answer the phone, I was promised several times I would get an update. I wanted to make a change and he came up with every excuse why it couldn't be done. Finally he said he would call to make the change and then call me back. Never called back I finally called to the factory myself and they were extremely friendly. And were able to make changes on the spot. In regards to my contract, I was told 6-8 weeks from order date 10 weeks worst case scenario. After paying my invoice the invoice stated expected delivery date was 14 weeks. When asked about this he said it was a mistake and that it didn't matter Because of this there were delays in production. I was also told that I would be picking up from OX and when I got the invoice after paying it stated factory pickup. When I asked about this, I was told, no "we will pick it up as soon as it's ready" but this just gives you the option" Finally got the call today from the factory (not OX) that the trailer was ready and when asked about delivery he said I had to pick it up and if I wanted them to pick it up it would be another 4 weeks. They are completely useless. They are shady They will try to charge you higher price but put a lower price on the invoice to "help" you pay less taxes/registration. Do yourself a favor and order factory direct; cheaper, friendlier, and faster. Or just honestly go anywhere else. Don't get price gouged for shopping "local" read more

Just purchased a 5x10 trailer to haul our camping gear. Took a look at the inventory without any pushy salesmen. Went in and spoke with Dustin about our options and sales. Super helpful and knowledgeable. Reasonably priced and able to customize. Thank you for the quality customer service. Looking forward to getting our trailer. read more

This place is the best helped me out to get the trailer I needed easy Buisness they have the trailer you need in your budget

Dustin gave excellent customer was very helpful answered all my questions,really helpful!!! I will definitely recommend coming here.

it was raining I was under pressure to make a decision on a trailer I was under the assumption that I was getting a white utility trailer when I got there they did not have what I wanted I had to pick up something I paid $10,000 for or lose it trailer came with bird shit all over it rusted latches rusted sections on trailer old wiring then when I went home the lights stopped working I called them was told it my be my truck fuses it was not it was the trailer wiring read more

Ox Trailer - Trailer Dealers Near Me - Hesperia, California

Ox Trailer and Michel are awesome! Michel took the time to understand what my needs were with my new Maverick Trail. She listened to my descriptions, she made knowledgeable suggestions, and helped me to create a fantastic custom trailer. My new Carson Trailer has been the envy around my off road friends. It is beautiful and extremely functional. I highly recommend Michel and Ox trailers to anyone who needs a quality trailer, stock or custom. These are the best quality at a reasonable price. They worked hard to deliver my trailer fast and on time. When I need my next trailer I know I'm going to Ox Trailers and Michel! read more

Ox Trailer - My new Carson Trailer loaded with my Maverick Trail! - Trailer Dealers Near Me - Hesperia, California

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I've emailed them a few times about trailers never get a call or email back.. I figured I'll give a a chance since I live in high desert. I guess I'll drive down the hill and find one. read more

Bought a new car trailer from them. Part way home I noticed the brakes don't work. Also noticed by the time I got it home (7 miles) one of the axle caps had fallen off and there was also a grease zert missing on that same axle. They refused to fix it or adjust the brakes. Imagine that, a friggen NEW car trailer with NO BRAKES. This place sucks, stay away! read more

All I can say is it is worth the drive for me to get customer service like this! My favorite thing is my paperwork is ready and I don't have to wait around. I often need to purchase trailers at a moments notice with my business. If you aren't into fooling around and wasting time I'm pretty sure they can beat or at least be very competitive with the price. I recommend. read more

Dustin, you're the man! Thank you so much for taking the time to discuss options with us after we viewed the trailers that you had on sight. It's unfortunate that our specific cargo trailer that we are seeking to purchase currently does not exist, and will take on average 12 weeks to manufacture. We understand the demand for these cargo trailers, though. Nonetheless, again, thank you so much, Dustin. We'll recommend Ox Trailer to anyone who is in the market! read more

Dustin was a great help through the whole process, in and out of the building in no time and only place in stock! Thanks Dustin !!

WORST SALESMAN OF MY LIFE! Just wanted to say you guys lost a sale today fromPure laziness. Came to buy a trailer for my rzr pulled out cash from the bank and headed over. I showed up and went inside to get some prices. I asked the guy with his feet up, how much a 6x10 and a 7x10 trailer is, and he told me "about 1300" for the 6x10.I then asked if that was out the door, in Wich he laughed and said no that's without tax and registration. I thought ok that was kinda rude, but ok..... I then asked if he could show me it. He then POINTED out the window, and said "there right there by the sign if you wana take a look". I said Thankyou and walked to my car. Sale lost. Couldn't even get out of his chair and show me the trailer. What a JOKE! read more

I called ox trailer asked of they had a trailer available the sales associate dustin said he did, answered all of my questions told me to come down to look at the trailers. He was very helpful very nice guy great personality. We were abled to find what we needed and now are taking the trailer home the same day. I would definitely recommend buying a trailer from ox trailer!! You wont be disappointed read more

Great place! Dustin made the experience of getting a trailer great! Highly recommend! Prices are good too!

The people at this company appeared very kind and professional when I went to purchase my trailer. They said the worst case scenario I would receive my trailer on 12/13/20. That day came and past. Tried to contact them multiple times with either no answer or an empty promise to call back. After speaking with the manager, he told me my trailer was delayed and that it would be here 12/25/20 but due to Christmas I would have to wait until 1/1/21. I brought up that it was also a holiday and the manager ensured me they would be open. Fast forward to today, I have callee multiple times with no answer. I drove down there and they are, in fact, closed. I will be going tomorrow to get a refund and will take my business to a more honest, reliable company. read more

Great customer service honest and friendly staff. They are a little busy so be patient. I worked with Michel and receive the best customer service ever. read more

Don't ever buy from this guy's worst experience ever bought a trailer in oct told me it would be done in Nov . To this day I haven't got anything I already gave 2 payments on the trailer plus they ripped me off with an extra 100 dollars they added to the loan stay away read more

If I could give no stars I would. We arrived at Ox Trailers to purchase a $10,000 trailer. We immediately felt uneasy. We walked into their trailer to discuss business and it's absolutely filthy and disgusting inside. It looks as though it hasn't been cleaned in forever and smells that way too. The customer service was majorly lacking. This is where it got weird fast. As soon as we sat down, before we even started, he asked if we had Facebook. He then asked us to go to their page and write a positive Facebook review before we even did anything so he could "screenshot" it. He was also really insistent on us bring cash in for the deposit even though we were clearly told they could take card as well. They were also extremely insistent that we used a California address to register the trailer even though we told him we don't live here (We live in Arizona). He said the lender only lends to California residents and that we had to register it here. I have worked in the automotive industry over 20 years and have never heard of this before. Out of state people purchase all the time and there are ways to register out of state during a purchase. My husband asked how he could speak to the owner and he was told "You can't". So he asked who else he could talk to and the guy told us we have to talk to Joe first. So my husband asked how we talk to Joe and he responded with "You can't. He is on 'baby leave'." He was also extremely insistent that we come in to do the transaction tonight as the price would be going up by 35 at 12am. While financing was available and we were approved, he never discussed any of the financing approval terms with us (payment, APR, length of term, etc). Overall, our experience was really bad. As much as we needed this trailer for our business, we walked away because we were extremely uneasy about the whole situation. read more