Some guy calls me one day talking to me about my energy bill and he knew everything about my bill…read morewithout me mentioning anything to him. He tells me that the existing supplier is overcharging you and that he will make them pay me back whatever they were overcharging me and I said yes to him. That was it and the next bill I see different supplier and more expensive rates. THIS GUYS ARE SCAMMERS, STAY AWAY FROM STASION ENERGY and from ANY ESCO SUPPLIER. I called to cancel the account with them, and the cherry on top was that they wanted to charge me cancellation fee. STAY AWAY for your own good STAY AWAY. ConEdison supply cost approximately was: for Electricity = 8c per kWh and for Gas = 36c per therm. Starion Energy NY supply cost approximately was: for Electricity = 12c per kWh and for Gas = 60c per therm. You can read this article about them from NY Daily News which is a trustable source: http://www.nydailynews.com/news/customers-fleeced-utility-scammers-article-1.350235

Scammers. Will charge up on your peco bill. Was billed $600 for July's bill went back to peco in…read moreaugust my bill was $280. Rip offs

Wow, so unreal! Been a customer of 10 years. This company immeditely would stop service if I…read moremissed a payment. Always made it feel like things like this don't happen, whatever, not why I am here. These guys took my propane tank without me being aware. I called to let them know my gas was out and didn't even find out til the next day that they had removed the tank. They told me that I told them to remove the tank, which obviously I did not. Come to find out, their technician went to another random house and talked to someone else who said that they don't get propane refills. Well this technician said, hey, this customer no longer wants propane. So the manager then came and picked up my propane tank in the middle of the winter. For 4 days I called trying to get it back, just to be told, "We can't get there today". This went on for 4 days until on the fifth day, after telling them someone could get hurt because its 35F outside in the winter in CT, until they said, "we feel threatened" by this convo and said, we refuse to bring back the tank. Yes, that is correct. They took my propane tank in the winter, for 4 days said they would get it back on, then said they refuse to bring it back. They never appologized once for the mix up. He kept saying over and over, well in the system we have it marked down that you don't want your tank anymore. NO IDIOT, you spoke to another random house, that never happened, there was no disconnect call/email/nothing!!!! Calling The Attorney General, BBB, and the regulatory agency for Utilities in CT. I don't care how what I have to do, I will do my best to get these guys held accounted for. Read their reviews, they treat people like absolute garbage. They are going to get someone killed. Their 5 stars are obviously paid for

If it was possible to give less than one star, I would be first in line. Based on my experience, I…read moredefinitely do not recommend them. - They are rude when you call them both Jeniffer and Kim - Once, my girlfriend came unexpectedly to visit me, and she parked her car in my driveway, and I, with all the excitement, forgot about the scheduled delivery. The driver did not do a delivery that day - there was NO call, no knocking on the door. When I called to ask when the delivery would be made, I was informed by Kim that the driveway was blocked. No comments.... - Another time had a scheduled delivery for a specific day. Came early from my night shift and patiently waited for the delivery. However, the delivery was not done because their driver didn't show up, and they had no one to make the delivery. Again, no one called me with an update or an apology. When I called, I was told that they don't know when they will be able to schedule the next delivery.. There were multiple other occasions when I believe a Pioneer Gas employee showed incompetence, but I am glad that I am no longer with them.

Communication was quick, friendly, and flexible. Next day delivery squeezed in over night. Walked…read morenew home owners through set up too. I love the option to use the online platform to schedule future deliveries.

started off as a good company. After two years I had to drop them. prices were high for me a few…read moreweeks ago so I asked if I could get a half tank, he was very rude about it.

We've have the pleasure of dealing with this business several times to buy oil, for which the…read moreprices are reasonable and the service prompt. We fairly recently have also used them for service on our oil fired boiler. We dealt with service technician "Art" and found him to be competent, flexible and pleasant, coming right over on a sunday evening to help us with a small problem. He really went out of his way to help us and was genuinely concerned, a top notch kind of guy. Highly recommended and will most certainly use them again for our future oil and service needs.

I have used this company for several years now and their prices are always the lowest. Very nice…read morepeople to deal with. However, sometimes you have to wait for specific delivery day if you live in certain towns.

I was referred by my son's basketball coach 3 years ago and I have to say it was the best decision!…read moreanytime I called they were able to schedule me within the week! very reliable and family oriented! They understand the importance! The oil lasted much longer than the previous company (ordered the same amount) I used! I've even referred my coworkers! great company!

I called this company because I suddenly had no hot water. A technician came out and told me my oil…read moreline was clogged and that I needed a new oil line and work done related to the oil tank. I was told they charge by the hour, which I understood. However, during the job, the technician had to leave to get parts, and I was still charged for the time he was gone. They ran new lines and were here for almost three hours. The total bill came to about $700. I paid for it, expecting the issue to be fixed. Less than 24 hours later, Friday night, I had no hot water again. I called Saturday morning and explained that the same issue was happening. Instead of standing behind the work they had just completed the day before, I was told it would cost $299 per hour for them to come back out and even look at it. When I spoke with the customer service representative, she argued with me and insisted that I would still have to pay the hourly charge. I explained that they had just been out the day before and charged me $700 to fix the issue, so I was not paying another service fee for the same problem. She said she would check if someone could come out, but I did not receive a call back until later that night. At that point, I had no choice but to start calling other companies to try to get help. In total, I ended up being without hot water for four days, even after paying this company $700 for a repair that clearly did not fix the problem. A company that charges customers hundreds of dollars should stand behind its work, especially when the problem returns less than 24 hours later. Based on my experience, the lack of accountability and the way this situation was handled were extremely disappointing and unprofessional. I would strongly recommend others look elsewhere before using this company.

Was quoted 319$ then charged 399$ then driver arrives and says oops forgot to set it to 100 gallons…read moreand put more than was to supposed to and charged me 438$ would never use this place again

Connecticut Propane mistakenly filled my owned tank without my knowledge, permission or…read morecontract/paperwork of any kind. To make matters worse, they sent a "messenger" with NO identification to my door who demanded my phone number. Matter was turned into CT Consumer Protection Agency.

We are on their auto fill program and for some reason they don't fill it until I call them in the…read morewinter. 0 balance, on auto pay

We called Mr. Rooter upon discovering a water line to our bathroom had frozen in recent subzero…read moretemps, hoping to avoid a burst pipe and damage. They took our call right away and quickly connected us to Augie, who was busy assisting others in a similar situation but nevertheless took time to talk to us on the phone and walk us through how we could address our situation immediately. We were so impressed with his communication, follow up, and genuine desire to help. With his help we were thawed and no damage done. Thank you, Augie and Mr. Rooter!

I had an awful experience. I made an appointment to have my bathroom sink unclogged. I told the…read moreperson on the phone I had a coupon for $99. I scheduled an appointment for Friday. They were unable to come on Friday. Re-scheduled for today. The service technician came and told me he would not honor the coupon as it was only for kitchen sinks. He was going to charge $300+ for a clogged sink.

Respectfully when the driver arrived he said to my husband 200 gallons, my husband said no I…read moreordered 125 gallons my husband showed the driver our receipt 3 times 125 gallons at $3.07 not sure what the driver did NOT understand he went and gave us what we did NOT want over 200 gallons. The driver did whatever he wanted he didn't care !!! Your mistake your problem !!! And no I will not remove anything I spoke the truth people should be aware how Santa fuel operates this is absolutely NOT the first time I have had a problem with Santa Fuel but it will be the LAST . Santa fuel acts as though you are doing me a favor but it was your costly mistake not mine.

This company is there when they're customers need them whether it's oil propane or service. I…read morehighly recommended.