This company is terrible and I would not recommend to anybody when we were trying to get our…read morefurnace fixed we spent over 700 dollars getting it maintenances just for it to need to be replaced and wasting 700 dollars for nothing when we tried to resolve this with the company their customer service was terrible and said that we were on our own

We maintain our relationship with the fine folks at Dependable Energy despite having moved from…read moreProspect to Durham in late 2020. The original oil furnace in this circa 1988 home failed inspection this year due to a cracked heat exchanger coil and the release of CO into the 1 zone forced air heating. We had Glen Noble and his team in to evaluate our entire HVAC system. They came up with/installed a cost effective & energy efficient solution using a propane fired Navien Combi wall mounted boiler feeding a new hydro air heat exchanger and a new Heil 5 Ton central AC unit, augmented by 2 Mitsubishi mini-split HVAC units to overcome the single zone ductwork in this 2 story mid-century modern home. The job included planting a 500 gal propane tank in the ground, removal of the original oil tank, oil furnace, oil hot water heater, heat exchanger & A/C unit. We are very pleased with Glen/Ed & their team's work!

Terrible service. Uncompetitive prices. Switched companies and getting prices 50% lower with…read morebetter service and quicker delivery. I wouldn't stay with them.

Six months ago, I bought a house in a new area. I did not know the local vendors and the prior…read moreowner used Suburban Propane. I transferred service to my name and I should have known right way when they sent my proposal in the wrong name that they were sloppy and careless (exactly what I want in a company that delivers explosive products to my home...). They insisted on doing a leak test, even though they had filled the tanks two weeks before I bought the house. They billed me for the service, but the contractor who was on-site says that they never entered the building and that they never did any work. I called multiple times to ask about the bill and they always said that they would call me back - they didn't. They sent me to their collections department and I kept referring back to the Waterbury and Derby offices to no avail. I finally got so tired of the run around that I just paid the $100. Then they started delivering propane and the real trouble started. Our property has three propane tanks on it that were in my proposal and that they had previously filled and serviced. Hell, their name is plastered on a tank that is 20 feet from my front door... I had negotiated a rate for all three tanks. On delivery, they only offered that rate on my two main tanks and a rate that was 25% higher for the largest tank on the property that was near empty. I disputed the charge with the driver (who is very nice and remembers the former owner and the house from many years of service). The driver said to dispute it with the office. I did dispute it and after many cycles of being on hold I was assured that the rate would be adjusted. It was not. They tacked on late fees and, again, sent it to collections within a month of filling the tank. I disputed it again and was told that it would be adjusted and I agreed to pay the adjusted amount. On two subsequent fills, they billed me at the 25% higher rate. Each time I disputed and they told me they would adjust. They didn't. They sent me additional late fees on the balances that I was told would be credited for overbilling at the incorrect rate. Here we are six months and many hours on hold later. I have already switched to another provider who is local and wonderful (I will post a very positive Yelp review for them next). I am still untangling from the nightmare that was dealing with Suburban Propane. I wish I could leave less than one star. Once I get this resolved and the weather gets warmer I will paint over their advertisement on the tanks near my front door. I wouldn't recommend these clowns to my worst enemies.

Great customer service! Very easy to set up a new account and start service on my House closing…read moredate. Their auto fill program is great and gives me peace of mind! Would definitely recommend!

Lots of options in our area. Fast and reliable services. Would recommend but I don't know if they…read moreare accepting new customers

I hired Valiant to put in an "underground" propane tank and generator. They sent several people to…read moretalk to me and each one contradicted the previous person. There was finally a decision and I was sent an estimate to sign. Part of the contract is that any damage done to the property is not their fault and I signed because I think this is pretty standard. All the the workers they sent were great, EXCEPT. it appears the quote I signed and paid for was not at all complete, so to dig the trench was another $2600.00. Then the surge protector was not added so that was another $650.00 These upcharges just kept coming. The Tank was NOT buried as I has asked, but is above the ground and a real eyesore. They willed the tank without asking my permission. The damage to the property is terrible and I have no way to repair it. The last people who came said they would check back, but I have never heard from them. I saved 20 years for this work and to have the mess, and all those up-charges has been terrible. The photos show some of the damage. Valiant said they would leave oil which they did not, they said they would come back and set up an App which they did NOT, they said they would contact me about an extended warranty which they did NOT. There were supposed to contact me about service and they did NOT. It was beena miserable experience. Now I have a generator which may or may not work I am out almost $30,000.. 20 years of saving.

Been a propane customer since 2016. Julie and Barbara in the office are phenomenal examples of…read moregreat customer service. Service mngr was sensational too when I had an equipment failure (my end). Im brand loyal and appreciate how easy it will be when we need to start collaborating on the next cold-season contracts. They recently sent two wahoos out with spray paint to touch up my tanks. Guys were funny as heck to watch on the cameras, job was done to my satisfaction. Made for a good chuckle.... They must of forgot we all have cameras... but we all saw you haha

run away. Poor service. High prices. Anthony who is branch manager in waterbury is rude and…read morecondescending to women. He was a jerk to my wife who simply called for service after our HVAC repair we were told the propane pressure was fluctuating and needed to be repaired. We have had a service contract for a decade.

I had the most horrible customer service review with Hocon today. I called to discuss the $3…read moreincrease in my price from Jan to now (Oct) and instead of receiving an explanation I was made to feel as though I had done something wrong just for asking. She was very dismissive even after I explained to her that my questions were reflective of me not knowing much about Propane. When I asked to speak to the manager I received even more attitude. I have never been so disappointed.

This company offers exceptional service. We have been…read morecustomers for a very long time (for both heating oil and propane). Not once have we had to complain about anything. They have always been competent and reliable. When I call to process my payment by phone, they are helpful and friendly. Doing business with a company like Marino's (Dependable Energy) is a pleasure.

I initially switched to Marino because I was disappointed with the other companies office staff…read more Marino is kind, respectful and I've had nothing but stellar service for 3 years!

No customer service to speak of, and errors in their billing that never seem to get fixed, even…read morewhen they acknowledge their mistake. They bought out my original company and it's been nothing but problems ever since. Moved to a new supplier

Avoid Musco (Superior Plus) at all costs. They have been servicing my property for the 15 years I…read morehave owned it as well as for the previous owner and today they lost my business after they allowed the tanks to run empty on a rental property resulting in the fire department showing up to shut off the propane service. Upon calling their customer service line I was basically told this is my problem and they offered to do nothing for me. Inexcusable for a long time customer considering the error is on Superior for accidentally switching the account to 'will call' that has been on auto refill since 2012. Now I will pay another fuel company to switch the tanks, restart the heating systems, and fill the fuel on a regular basis.

McAllen installed new electrical conduit from the street to our house, contracted through…read moreEversource. They did a great job, it only took them a day to do the bulk of the work. The crew was professional, organized, and friendly. They even put down topsoil and replanted grass once the trench was filled it. Would recommend them for any construction projects!

From the owner: Since 1994 We offer…read moremany services; Utility Construction, New Construction, Remodeling, All-Phase Carpentry, Complete Site Work, Trucking, Water main, Sewer Work, Septic Systems & Repair, General Contracting, Snowplowing We have been in business for over 20 years and continue to grow!