Words cannot express how grateful my family and I are for Gary Franco and his team. On my drive…read morehome from work on a Friday night--right before one of the coldest nights we've had in years--I got a call from my wife saying our heat had gone out. I immediately pulled up Google and started calling every company advertising emergency service. After leaving message after message, I finally reached a company that wasn't familiar with my equipment but highly recommended Gary. Feeling pretty discouraged at that point, I called the number--and was relieved to reach an actual person who listened with empathy, gathered the details, and relayed everything to Gary. Despite being at a family game, Gary came out that night, diagnosed the issue, and gave us guidance on how to keep our pipes from freezing overnight. Early the next morning, I received an update that the needed part had been found. Within an hour, a team arrived and repaired the system. Given the forecast--temperatures staying below freezing for the next 10 days, 10-20 inches of snow across the region, and nearly 200 million people under a winter storm warning--there could not have been a worse time to lose heat. Gary and his team had never met us before, yet they treated us like family from the moment we called. It goes without saying that we will be customers for life. Thank you again to Gary and his entire team. They have earned our highest recommendations and saved our house.

I was thoroughly pleased with the service from Gary Franco's Plumbing. I had an issue with one of…read morethe bathtubs having no hot water. They were scheduled to come out between 1:00-3:00. And arrived promptly at 1:01!!! Both plumbers were very friendly and seemed knowledgeable. After a quick look, they were able to ascertain the issue with the lack of hot water. As they didn't have the part in their truck, they left to go back to their office to get one. And as such, they were back within half an hour, part in hand, and able to complete the job. What service! Highly recommended.

Today I called to take care of my bill and I had the pleasure of speaking to a customer service…read morerepresentative by the name of Theresa she provided the most incredible customer service. I shared with her a concern I had with my space heater how it's making this loud noise I've never heard before she ask me how long I've had the space heaters I said since bought the house 15 years ago She became concerned because the last time they were checked was in 2010 and that's when I bought my home and she encouraged me to have them checked and to update my C02 sensors. I was so grateful to this woman I've never met she and she knew this could be life threatening she cares about her customers. You're the best Theresa and God bless you and your family always.

Six months ago, I bought a house in a new area. I did not know the local vendors and the prior…read moreowner used Suburban Propane. I transferred service to my name and I should have known right way when they sent my proposal in the wrong name that they were sloppy and careless (exactly what I want in a company that delivers explosive products to my home...). They insisted on doing a leak test, even though they had filled the tanks two weeks before I bought the house. They billed me for the service, but the contractor who was on-site says that they never entered the building and that they never did any work. I called multiple times to ask about the bill and they always said that they would call me back - they didn't. They sent me to their collections department and I kept referring back to the Waterbury and Derby offices to no avail. I finally got so tired of the run around that I just paid the $100. Then they started delivering propane and the real trouble started. Our property has three propane tanks on it that were in my proposal and that they had previously filled and serviced. Hell, their name is plastered on a tank that is 20 feet from my front door... I had negotiated a rate for all three tanks. On delivery, they only offered that rate on my two main tanks and a rate that was 25% higher for the largest tank on the property that was near empty. I disputed the charge with the driver (who is very nice and remembers the former owner and the house from many years of service). The driver said to dispute it with the office. I did dispute it and after many cycles of being on hold I was assured that the rate would be adjusted. It was not. They tacked on late fees and, again, sent it to collections within a month of filling the tank. I disputed it again and was told that it would be adjusted and I agreed to pay the adjusted amount. On two subsequent fills, they billed me at the 25% higher rate. Each time I disputed and they told me they would adjust. They didn't. They sent me additional late fees on the balances that I was told would be credited for overbilling at the incorrect rate. Here we are six months and many hours on hold later. I have already switched to another provider who is local and wonderful (I will post a very positive Yelp review for them next). I am still untangling from the nightmare that was dealing with Suburban Propane. I wish I could leave less than one star. Once I get this resolved and the weather gets warmer I will paint over their advertisement on the tanks near my front door. I wouldn't recommend these clowns to my worst enemies.

Great company! Great service! Competitive prices. I've been in the area for about 20 years and have…read moreused a couple of different suppliers. Elite is the best. Last big snowstorm we had they were down one truck, but instead of just delivering what they could and going home for dinner, they stayed out all night. Someone came by at 10:00pm with 10 gallons of gas in a can to make sure I was okay, and then filled the tank around 3:00am. I don't think any other company I've used would have done that.

Great service and good rates. Guys are very responsive and can help with anything hear related. I…read moreuse them for oil for my home and also used them to install a brand new furnace in my house

Mitchell Fuel service has gone down and has not kept up with the times in technology. I was an auto…read moredelivery customer and was left to run out again this winter while i was away for 10 days and returning to a freezing home. Luckily I turn my water off before leaving for an extended period. When I called to speak with Mitchell they informed me I was called and emailed. Not true. The excuse was that it was a cold and snowy winter which disrupted their schedules. The Mitchell website is basically useless. Their is very little detail and visibility into your account. Also other companies offer remote monitoring devices that they can monitor as well as an app you can follow as well. Mitchell pricing is not the best as well. Look elsewhere for service.

I have passed this location on lower Federal Rd in Danbury many times and never noticed it. I…read morealways thought it was just the heating oil truck location. Great price for gas, multiple pumps. They have a small convenience store located next to the pumps. I really liked the Digital Touch screen which showed you the price and how many gallons.

I called this company because I suddenly had no hot water. A technician came out and told me my oil…read moreline was clogged and that I needed a new oil line and work done related to the oil tank. I was told they charge by the hour, which I understood. However, during the job, the technician had to leave to get parts, and I was still charged for the time he was gone. They ran new lines and were here for almost three hours. The total bill came to about $700. I paid for it, expecting the issue to be fixed. Less than 24 hours later, Friday night, I had no hot water again. I called Saturday morning and explained that the same issue was happening. Instead of standing behind the work they had just completed the day before, I was told it would cost $299 per hour for them to come back out and even look at it. When I spoke with the customer service representative, she argued with me and insisted that I would still have to pay the hourly charge. I explained that they had just been out the day before and charged me $700 to fix the issue, so I was not paying another service fee for the same problem. She said she would check if someone could come out, but I did not receive a call back until later that night. At that point, I had no choice but to start calling other companies to try to get help. In total, I ended up being without hot water for four days, even after paying this company $700 for a repair that clearly did not fix the problem. A company that charges customers hundreds of dollars should stand behind its work, especially when the problem returns less than 24 hours later. Based on my experience, the lack of accountability and the way this situation was handled were extremely disappointing and unprofessional. I would strongly recommend others look elsewhere before using this company.

Was quoted 319$ then charged 399$ then driver arrives and says oops forgot to set it to 100 gallons…read moreand put more than was to supposed to and charged me 438$ would never use this place again

They are simply the best!!! There service is incredible.... They came three times over the holiday…read moreweekend and today, an entire new water heater system was installed. Unreal!!!! Dave Williams and his team offer the best service ever! So much better than Mitchell's!!!! Give them a call!

From the owner: Husky Energy & Propane is your local, family-owned service provider. With over eighty years of…read morecombined experience in home heating and energy, we are industry experts, qualified to outfit all of your propane needs. Whether you are up and running with propane, or are ready to convert, Husky has you covered, providing propane fuel, tanks and equipment, systems installation, service, and maintenance.

Best propane company around, they are always so helpful, I never have to worry if I'm running…read moreout, because family propane LLC is all over it for me. Thanks!!

Great company and great service! I always enjoy speaking and interacting with their team, and they…read morealways come out quickly! Thanks!

This company is terrible and I would not recommend to anybody when we were trying to get our…read morefurnace fixed we spent over 700 dollars getting it maintenances just for it to need to be replaced and wasting 700 dollars for nothing when we tried to resolve this with the company their customer service was terrible and said that we were on our own

We maintain our relationship with the fine folks at Dependable Energy despite having moved from…read moreProspect to Durham in late 2020. The original oil furnace in this circa 1988 home failed inspection this year due to a cracked heat exchanger coil and the release of CO into the 1 zone forced air heating. We had Glen Noble and his team in to evaluate our entire HVAC system. They came up with/installed a cost effective & energy efficient solution using a propane fired Navien Combi wall mounted boiler feeding a new hydro air heat exchanger and a new Heil 5 Ton central AC unit, augmented by 2 Mitsubishi mini-split HVAC units to overcome the single zone ductwork in this 2 story mid-century modern home. The job included planting a 500 gal propane tank in the ground, removal of the original oil tank, oil furnace, oil hot water heater, heat exchanger & A/C unit. We are very pleased with Glen/Ed & their team's work!

Communication was quick, friendly, and flexible. Next day delivery squeezed in over night. Walked…read morenew home owners through set up too. I love the option to use the online platform to schedule future deliveries.

started off as a good company. After two years I had to drop them. prices were high for me a few…read moreweeks ago so I asked if I could get a half tank, he was very rude about it.