Amazing experience. Sam Choi helped me and he was patient…read moreand helpful. I got old and started to get back pain from crappy mattresses. Been eyeing on Purple mattress but after I tried on a whole bunch of mattresses at Mattress firm, found something else that I liked more. Item was on sale. Tried massager reclining bed base and it was life changing! Had to get both. Set up delivery and delivery was on time and set up the bed quickly. Seamless. I'm very happy with the service and would find Sam again when I need another bed. I'd probably get another massaging zero gravity bed base and mattress in bigger size soon.

Recently bought a Tempur-pedic mattress here at the store and I am so happy with the purchase. My…read moreback pain has pretty much gone away since using the mattress and I am very happy with the staff and customer service here at the store. The manager Mia introduced quite a few options and we ended up with a Tempur-pedic bed. Overall we felt welcomed and we also asked tons of questions. She was really friendly and gave honest opinions which we really appreciated that.

Bob's works different than the last time we bought furniture and after this I realized I paid way…read moretoo much for the same stuff from Ashley. Other brands of stores seem to have a negotiable sticker price (meaning Ashley overcharge most customers/work like a car dealership), Bob's is selling those same couches, tables, and products from Ashley, etc at the price you should be paying, there's no negotiation here which I personally think is better. It's like how Trader Joe's does it where they put their own name on brandname products. They don't offer free delivery & still ended up being cheaper than competitor!! always charge same rate for delivery whatever order size so at least that's good. The weird add-on is the protection plans/pillow protectors mattress covers. But those make it possible for you to get a free replacement on your product if something happens which is not something I've seen mentioned. It costs more but it's basically giving you your next mattress for free. If you're tired of ikea furniture this is the place.

Went in today with my girlfriend for room improvements and enjoyed it much more than expected. Not…read moresure why the Yelp reviews are so low. Jack C helped us get around and he was extremely honest and helpful. We ended up buying a reclining swivel chair when we originally simply wanted to look at pillows. The chair hasn't came in yet but our experience traversing and purchasing was great.

We were shopping for kitchen appliances and had the pleasure of working with Mr. Hyun. He provided…read moreus with an exceptional customer experience from start to finish. He was incredibly professional, knowledgeable, patient, and courteous throughout the entire process. He took the time to explain all the features and differences between the products, answered every one of our questions thoroughly, and never made us feel rushed. Thanks to his expertise and guidance, we felt completely confident in our decision and ultimately purchased a Samsung gas range. His excellent service made what could have been an overwhelming shopping experience both enjoyable and stress-free. Employees like Mr. Hyun truly make a difference and are a tremendous asset to your store. Please extend our sincere appreciation to him and recognize him for the remarkable job he is doing. Outstanding customer service deserves to be acknowledged, and Mr. Hyun certainly exceeded our expectations.

I recently visited the PC Richard & Son Francis Lewis Blvd branch to purchase a new washer and…read moredryer solution for a very limited space in my home. I was assisted by Mario, who was friendly, knowledgeable, patient, and truly exceptional throughout the entire sales process. After explaining my space limitations, Mario recommended PC Richard's $50 in-home assessment service, where a surveyor visits to take measurements before purchase to ensure the appliance will fit. I was interested in the LG WashTower, replacing my previous GE washer/dryer combo. The surveyor completed the measurements and advised that the installation would be tight but feasible. I returned to the store, and Mario expertly guided me through the purchase. He answered every question and concern thoroughly, never rushing the process. His professionalism and genuine connection with customers are exactly what great customer service should look like. We secured the sale and delivery date without issue. Unfortunately, the delivery experience started off terribly. The first installation crew arrived, looked at the space, and immediately said, "Why didn't you buy the same machine? It's not going to fit." I was surprised because I had specifically paid for an assessment from PC Richard's to avoid this exact situation. After bringing the LG WashTower into my home, one crew member began speaking to the others in Spanish, saying that the unit would not fit. He then stated in English, "We can't do this. It won't fit." I explained that a surveyor from their own company had measured the space and approved the installation. I asked whether this was truly an installation issue or simply a service issue. The lead installer paused and attempted to explain that I should never have been told the appliance would fit. While I was discussing the situation with Mario on speakerphone, the crew simply walked away, leaving without completing the installation or haul-away service. To make matters worse, they forged my electronic signature and marked the delivery as completed. Thankfully, Mario immediately stepped in and handled the situation with professionalism and urgency. Within an hour, he arranged for a second installation crew to come to my home. This is where the experience completely turned around. Jorge and Joel arrived and were outstanding from the moment they walked in. Jorge calmly assessed the situation, listened to what had happened, and immediately got to work. Watching Jorge and Joel work together was incredible. Their teamwork, professionalism, competence, and positive attitude were the complete opposite of what I had experienced earlier. Despite being a two-person crew instead of three, they successfully installed the LG WashTower and completed the haul-away service in approximately two hours. This review is intentionally long because customer experience doesn't end at the point of sale. A great salesperson can create a wonderful buying experience, but a poor installation can ruin it completely. I want to specifically recognize Mario, Jorge, and Joel for turning what could have been a disastrous experience into a positive one. Their professionalism, dedication, and commitment to customer satisfaction are the reason I will return to this branch for future purchases. As for the first crew, I strongly encourage management to investigate their conduct. Installation jobs vary in difficulty, and there is a significant difference between "can't do it" and "won't do it." Their behavior came across as unwillingness rather than inability, and forging a customer's signature is completely unacceptable. Thank you, Mario, Jorge, and Joel, for restoring my confidence and proving what true customer service looks like.

Do not come to this location! Scammers!!! Customer service is laughable! The hispanic individual…read morewas the most rude of all. Not the first time we have an issue here. Lesson learned, please go elsewhere.

After a terrible first attempt at delivery yesterday, today's redelivery went quite smoothly…read more Unfortunately I was met with two men with a million excuses : the pipes need a different valve for install, that they can't remove fridge doors, the fridge won't fit thru doors, requested cash to move it a few feet,and that the fridge is damaged and can't be delivered. They were two East European men, rough accents, limited English, and spoke to me in a condescending manner maybe because I am a woman.To Pc Richard management: you can identify them at this number since they refused to provide their names +1 (929) 900-1002. I also reported them to customer service. I recommend customers to not allow delivery men to stall your delivery and installations with their excuses like what was done to me. All PC Richard deliveries have free surveys done by someone who takes measurements and provides all the information to the delivery men so they are very well aware of what to expect. In this case these two really did not wish to do the work.PERIOD. Delivery will be successful when you have professional hardworking individuals like I had today. Thank you Alejandro and his team for moving the old fridge and installing the new one all within 20 minutes( and I live in a 4 story walk up, typical NY) ! Thank you Celso, my sales representative , who was attentive, courteous, and patient with all the mix up. He was always on top of it. Providing 3 stars only because of the frustrating 1st delivery. 10 to Celso and Alejandro's delivery team!

Just look for Ryan! Huge help! Been to many different places…read morefor the new bed and he offered me a very good price and promos, etc. I would definitely come back for future purchases! Highly recommended!!!

We were shopping for a mattress and decided to shop on Main Street Flushing and stopped by this…read moreMattress Firm store. Jacky the Senior Store Manager assisted us with trained professional knowledge and advice. He suggested us only two mattresses (which was easier to decide on) and also by asking us which one did we liked more if the price was not a factor. I knew at that time he wanted to make a sale. We were serious shoppers and negotiated a great price and he was able to close the deal and we look forward to receiving the delivery of our new mattress! We highly recommend Jacky and will be referring him to all our friends and family for any mattresses needs in the future! Thank again Jacky! Great job on the sale and A+++ experience!

They say you get a 10 year warranty but that's a total lie. Bought the adjustable bed where I can…read moreraise the head and or feet independently in 2018 and it is sinking in the middle. They say they don't see a problem when I sent them photos of the mattress. How many people have had this problem with them ? I would never ever deal with them again. I even offered them to come to my house and lay on my mattress and see for themselves. I am a 70 year old woman who had spinal surgery last summer and this mattress is making my back issue worse !!! Stay away from them, do yourself a favor. I wish someone had told me about their horrible warranty and inability to assist me with this problem before I ever walked in the store.

Derek helped us pick out the perfect mattress that would suit our needs: pregnant mama with back…read moreproblems and a daddy-to-be with chronic back issues. He ended up getting us a great deal and threw in some amenities. I loved how he didn't pull out chain and try to sell on something we'd wind up hating. Genuine salesperson is an oxymoron but we feel like Derek really looked out for our interest since a mattress is a huge commitment. Definitely ask for Derek!

Finally! Bedding sheets and blankets from South Korea! As a Korean American, it is important and…read morevaluable to have a store where you can purchase high quality bedding materials. The entrance is found through the back and there is a Korean lady who speaks limited English. It is helpful if you can come with a native Korean speaker to communicate effectively with the worker. I was pleased to replace my bedding blankets and came here during a promotional sale. They have such aesthetically pleasing designs for all bed sizes.

I have been buying my family's mattresses from this location for years. One of the main reasons I…read morecontinue to bring my business to MatressFirm is due to their exceptional customer service, product knowledge, and patience with customers who may be indecisive about the type of mattress to purchase. Special shout out to Artines "Tina" Alioska for always being committed to outstanding customer care. Thank you!!!

I tried to contact the store, they were not answering the phones at all. And when I did the chat…read moresomeone kept saying they will reach out to me and didn't.

We've been using Paradise Furniture for years, and I can't say enough good things about Bruce. He…read moreis incredibly patient, never pushy, and always takes the time to make sure you're completely comfortable with your purchase. His knowledge and honesty really set him apart. The prices are truly unbeatable. We recently bought a new home in Florida, and Bruce handled shipping our furniture there seamlessly. Not only did everything arrive exactly as promised, but he also saved us a significant amount of money in the process. If you're looking for great service, fair pricing, and someone who genuinely cares about his customers, ask for Bruce at Paradise Furniture. You won't regret it.

We have used Bruce for years and he is great. Friendly and honest with fantastic prices…read more Don't waste time - use Paradise !!!

The best!! Amazing customer services. I love it. They have all you need for the house the furniture…read moreis amazing they have everything.

From the owner: Providing affordable options to make your house into a beautiful home!…read more We feature a great selection of living room, bedroom, dining room, home office, entertainment, accent, kids furniture, and mattresses in the Bronx.We offer many financing options to fit almost every budget, including flexible lay-aways and small down payments.