I don't know how the store itself is since I purchased my item on line. Since PC Richards doesn't have a general location, and RVC was set as my home store when I ordered, I'll put it here. After dealing with a nightmare directly from an electronics manufacturer, I canceled my order and went to PC Richards online. I ordered a different brand washing machine on Wednesday, and here it is Friday and it was delivered. Their delivery service is night and day from the previous company. I received no less than 4 emails reminding me of delivery, and a phone call yesterday. I received an email around 7pm last night giving me my time window which was 7am-10am and the drivers would call me 1/2 hour before arrival. 6:42am (ugh!) I get a phone call, we are on our way be there in 20-30 minutes. The driver and assistant show up, take a look at the space and get to work. They quickly loaded in my new washer, loaded out the old one and were on their way within 15-20 minutes. They were super professional, and friendly. Four stars reason:- when I was called yesterday I wasn't available to answer the phone so I called the number back. I said to the woman who answered (and she answered like she was annoyed), I'm returning a call from this number, she grunted at me and put me back into the phone tree. I hung up, called back, got someone else who was equally as annoyed-sounding and she said yeah they're just calling to remind you of your delivery. Later in the afternoon I get another call, a foreign sounding gentleman who was very nice- but you could tell he was reading from the script. I asked him if they're coming early does that mean they will call me before 7am? He said no we would never call you before 7am. Just in case last night I took my phone off "do not disturb" before I went to sleep - guess what they called me at 6:45am. Also, my washer got a small scrape on it when they delivered it- but it's really not their fault, it was a tight fit, they were as careful as they could be getting it into a basement- and it's just a washer, not a new car so I'm not going to make a stink about it. I haven't hooked up and used the washer (they did offer to hook it up- but I'm good with that stuff so Ill do it myself). They wouldn't have been able to anyhow since the drain hose is too short- All in all a pleasant experience so far. read more

rarely leave negative reviews, but my experience with the management at PC Richard & Son in Rockville Centre was disappointing. The staff I interacted with tried to be helpful, but the management was unprofessional, dismissive, and seemed more interested in avoiding responsibility than resolving customer concerns. Communication was poor, and when I asked for assistance with an issue, I felt like I was being brushed off instead of treated like a valued customer. A situation that could have been handled quickly turned into a frustrating experience because of the lack of accountability and customer service from management. read more

Avoid getting anything delivered from this place. I asked to reschedule my delivery, and they confirmed it, but my queen mattress was delivered anyway and left in the backyard after a non English speaking rando unknowingly signed for it. No one contacted me, and when I spoke to the manager, they said "well someone signed for it" and no one could pick it up. I will never be back and would tell everyone to steer clear read more

P.C. Richard & Son - Electronics Near Me - Rockville Centre, New York

They did a very unprofessional job with the installation of my tv. Complained to manager but he didn't care in the end they were forced to refund my installation charge read more

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Terrible customer service on Service with dishwasher, oven and dryer. I have been buying appliances here for 30 years and the customer has no value to them anymore. Incompetent Servicemen and no help from Store Mgr or Corporate Headquarters .I will never buy another thing from them. I would rather buy from Costco instead. read more

Sold me a leaking washer and refuses to honor their warranty by replacing it. Their technicians and customer support teams have all attempted to lie and gaslight me into believing it's something I'm doing wrong rather than a defective washer. Extremely poor communication - they never ever follow up with callbacks even when they promise they would. Stay away and buy from a reputable appliance dealer instead. read more

Unable to get repair on a newly purchased GE washer dryer combo. Paid extra for extended warranty and the unit started ruining clothes less than a year after purchase. They sent 2 technicians on two occasions that diagnosed corrosion in the wash tub. They have photos and say they need to send another technician to confirm the issue. It's been 2 months and no repair and no replacement. Still waiting for the 3rd technician to come in 2 weeks. Can't use the machine, ruins clothes. Spent almost $2000 on this - hours on phone calls to reach service department that keeps passing me to different technicians who refer me back to customer service. Shop elsewhere and safe yourself grief. I overpaid here Hoping for better service and support with the store being local and having an extended warranty. Big scam - they take your money and don't honor the warranty. read more

P.C. Richard & Son - Corrosion in defective washtub that ruins clothes. - Electronics Near Me - Rockville Centre, New York

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Came to this store and I was so happy I did me and wife was shopping for a new washer and dryer and the manager Saleh made sure we got our delivery early morning because we both work after 12pm was installed my wife is very happy with the set. Highly recommended this location. read more

I went to this store to buy a washer and dryer and that part of the experience was fine. They called yesterday looking for the dimensions of the door way and stairs for delivery. Pretty smart on their part. I received a call confirming the address of the delivery great and was told I would receive an email around 730-800 with a time window for delivery. Well sad to say I have not received any communication on any delivery window for the product to be delivered. Once again I always fall for the trap here good service talked into buying something I probably don't need the water pro system and then get disappointed with the delivery of the product. Their customer service has to change it's been way to long like this. read more

I purchased the whirlpool washer and dryer from them. They were very nice when I was buying. After they install it I try to use but it wasn't working properly. I call them guy came and said they didn't install correctly. After that 4 times technicians came and blame the last person and left. But now it's been a month and Machines have same problem and the last technician said that machines are defective. After that I call several times but salesman is not answering. I would give them 0 stars if I can..... worst P.C Richardson location ever Shoppers beware! read more

Really unprofessional manager named Larry along with another guy name scott. Went with my wife and son to simply try to get a dryer. The original salesman was very helpful. After Larry (the manager) notified my salesman that "scott" needed to handle the transaction because he was the only manager and he was too busy !!!! Next thing you know scott throws a tantrum because he's manager directed him to help us. And you would think "the manager" would help and actually he was sitting on his phone with no help to offer. I will never go back nor will I recommend anyone to come to this store. They definitely need a new manager that cares about the customers and wants to make money not sit on his behind while on his phone !!!!! read more

We never had service like this ever. Went into this store yesterday looking to buy a new WEBER BBQ. With in 30 minutes picked out a new one ( giant size) in red. It was on a great sale and they had it in stock. Price was the absolute lowest I could find and no haggling! I wanted it within a day but low and behold they just delivered it and unpacked to my deck at 8:30 AM ABSOLUTELY AMAZING! Wow wow wow.. it doesn't get better than this. read more

P.C. Richard & Son - Electronics Near Me - Rockville Centre, New York

I purchased a lg dryer from Pc Richard 4 years ago with the "employee" discount. This past October my dryer started making noises. Call PC Richard for repair. October 23rd the repairman came and said that he knew what was wrong with the dryer but that he had to order the part. He came back on November 8th installed the part but there was still a problem and said I needed additional parts which had to be ordered. I called repeatedly to inquire about the part and was told that the part was back ordered and that they didn't know when it would be in. I spoke to a very accommodating mgr Wayne who told me to go to the Rockville Centre Pc Richard, he spoke to the manager and explained my problem. I went to the store and was offered "the employee discount" (The manager Steve said that that was the best he could do) but the dryer was out of stock and wouldn't be available until after Christmas. I inquired why I was given the "employee discount" when just purchasing a machine and given the same discount after going through weeks (October 23 - December 11th) of frustration. Spoke to Wayne again and he offered me a good price but that I'd have to speak to Steve regarding delivery and set up charges. PC Richard doesn't care about their long time customers. I went to home appliance in Oceanside and was given a better price with free delivery and setup and dryer will be delivered tomorrow! read more

Worst service ever. I had to cancel orders. Still waiting for my fridge to be installed and it's been more than 1 week

The review is for the extend warranty. I purchased a dryer last year in July. It broke a year later and just passed my manufacturing warranty, so the Pc Richard warranty kicks in. We request for a repair and was told to contact the contractor G and G. They cam10 day later. The technician said need a part. He will order it and call us when it is in. We have call constantly for past weeks, finally the parts is in last week. G and G send us an email saying an appointment is scheduled for 9/10, and will receive a message or call day before and get a time frame of the appointment. Never got a call nor message. We have to call and find out the appointment was canceled and rescheduled for next Tuesday. This is so frustrating, we have no dryer to use for over 2 months now. Pc Richard extended warranty is a Joke. We called pc Richard and they are not much help neither. By all means stay away from their warranty, if the appliances broke is better off to buy a new one or a buy extended warranty directly from the manufacturer. read more

Just purchased a TV, Microwave and Oven from PC Richards in Rockville Centre. We have been shopping at this store for over 40 years and I still think some of the people there were there 40 years ago. Our salesman Richie was the absolute best. Low key, zero pressure and extremely knowledgeable on all products we purchased. I would highly recommend this store to anyone looking for any type of appliance purchase. Rich S Rockville Centre NY read more

I went into P.C. Richard just to check some appliances out and left extremely Happy. The salesman Gio was so helpful and knowledgeable of all products. He helped me pick what was necessary for my situation and I ended up purchasing right their not the spot. The appliances he recommended are excellent and exceeded my expectations. Great service overall. Thanks Gio! read more

The best service I love this store and PC Richard A local family owned company The manager Steve is very helpful and really knows How to run a great store read more

I have been shopping at PC Richards for 30 years. I always like them very much and they have always stood behind their products. I ALWAYS shop at the Bellmore location. Today I decided to stop in the RVC location after the gym. I was looking to purchase a sound system. I have never been so pushed around and bullied by salesmen in my life. I was constantly being hassled and annoyed every 30 seconds by them. I finally said I am just looking and deciding on what I want. Could I have a moment to myself to talk with my friend? They wouldn't even do that. Leave us alone for a moment. Nope. Didn't happen. A special note is the salesman named RUBIN who is a total schmuck. Don't go here. This place absolutely sucks and have rude pushy obnoxious salespeople. Bellmore is totally different and the difference is night and day. Go to Bellmore for PROFESSIONAL service. read more

I had a great experience with the service I received from Marty in Sales and then the delivery team of Louis and Ahmed on truck #3104. Firstly, Marty is a very personable and knowledgeable salesman who gives his customers his all. Then, the delivery and installation of my refrigerator and gas range was achieved efficiently and damage-free although challenging by a top-notch team. This is why P.C. RICHARDS IS ALWAYS MY FAVORITE STORE. read more

This is one of the WORST PC Richard locations to deal with....I am a fan and customer of PC's but this location is just awful. I asked one salesman if he was The Manager and he said " I don't need the headache and make more money as a salesman"....telling me this sitting down on a scooter... I was looking for a portable floor A/C unit so the salesman shows me a couple of floor models that were cheaper....he then tells me " they may be missing some parts.....I don't know.....can't say 100 % it'll work...".....WHAAAAT???......hmmmmmm...somebody slept through their Sales Training Class..... I proceeded to the Bellmore store......NIGHT AND DAY!!!....again, I like PC and buy all my appliances from them, BUT, why the RVC store is allowed to continue is beyond explanation........terrible customer experience......terrible management....The Isle of Misfits....... Sorry guys....... read more

Very poor service, not even one star. Very poor customer service, they just don't care. Major problem with installation, shoppers beware. :( read more

This is the worst P.C. Richard. We buy the washer and dryer and pure wash from them. When they sell to us they were very nice and helpful. After buying the guys came and installed it and then second day we try to use it the machines and purewash wasn't working so we call them and the one guy came he said that they didn't installed it properly. He said that he fixed it. After that it has the same problem again. We call them and then the second guy he said the same thing that they didn't installed it correctly.we have the problem still we call them again and the guys who installed it they came and they were very rude and one guy even cursing and saying fucking words in front of my kids. And then they said that they did it correctly but machines are defective and left. now we are calling them but the salesman is not answering. This is the worst P.C Richard!!! I would give them 0 star if I can..... Please never buy anything from them read more

They use the worst company's for repair. They use a third party that is unreliable. I paid a lot for a warranty and shouldn't have to pay another price for poor service!!! read more

AWFUL, awful awful customer service, take your business to Best Buy!. I tried to do a Holiday return without an receipt and after 25 minutes they told me unless I could prove the item was purchased there they wouldn't give me a store credit. read more

Went to PCR Rockville Center to buy a range. Was warmly greeted and expertly assisted by their lovely associate June. June showed us several models that would meet our needs and walked us through until the purchase was finalized. When saying thanks & bye, she indicated that if we ever needed a mattress, she could help. WHO KNEW? We were actually going directly to a well know mattress store and told her we would give her a shot. June was truly a mattress maven who understood and could explain every aspect of bed-buying we needed to know, and then some. Just minutes later we left the store as well educated consumers and with the mattress of our dreams (with all accoutrements), at a fabulous price. Kudos to you June, from two very grateful customers!! read more

I will never shop at this store again. I purchased a refrigerator with a service plan 18 months ago at the RVC location. The automatic ice maker broke, scheduled a service call for 9/11. The tech the came informed me a part needed to be ordered. When I did not hear back by 9/20 i called to followed up was told the tech never ordered the part and that he noted the unit was fine. Had to make another appointment. Made one for today 9/24. The confirmation call received on 9/23 said between 7am and 6 pm. This is unacceptable an 11 hour window.. Started calling the service number at 8 AM for a narrower window line was consistently busy. At 9:30 called the RVC store. The store manger said he was sending an email to the service manger and that he would call me when he got the email. Never called. At 11:30 I called the service again and connected with an associate he was going to call the tech and call me back. Never called. At 1:34 I called agin was told the tech would come between 2:30pm and 5 pm. Called the RVC store at 4:30 and the associate who answered the phone hung up on me. I called back and asked for the District managers name and number. Shortly after calling the corporate office the RVC manger called me back and wanted to assist me he was the first associate I spoke with at 9:30 this morning then he did not follow up or want to assist me. A tech showed up around 5:30 and stated I need to monitor the automatic ice maker and that he needs to order a part it should only take a few days....... So I am no further ahead today then I was on 9/11. I believe in shopping local but when the local business does not want my business I will go else where. read more

I usually don't like PC Richards because the people that work there is slow as hell lol omg don't go shopping in a hurry smh but this PC Richard surprised me!! maybe it was because it was a Monday at 1pm but I was in and out. The sales person helped me right away. He found me the cheapest DVD but the one that was a great brand not the cheapest no name one for $19. He was honest and friendly. The dvd was for my mom and with tax I spent $38. I was very happy for this new Samsung DVD for my 81 year old mom who doesn't need anything too high tech. read more

Went in on Saturday to the Rockville Center location at my fiance's insistance. The store was empty. Many sales people on their cell phones. Finally got the attention of a sales rep and he was more interested in the Yankees/Mets game than helping us. Never even noticied we left. TWO STRIKES! Scratch this store..doesn't seem to be a money maker or that anyone cares. read more

As local RVC residents, we decided to purchase our new refrigerator here. Big mistake! We've had nothing but problems with the freezer and ice maker since we purchased it. They sent over a technician who claimed nothing was wrong with it and they have no intention of doing anything more after numerous phone calls and complaints. Terrible customer service after you've purchased your appliance. read more

We have purchased from PC Richard in the past. The Rockville Centre location is terrible. We purchased a Bosch dishwasher. They sent an installer named orlando. Barely spoke English coherently and installed the dishwasher improperly. After using it twice the water wouldn't drain properly. We had to wait 1 week for them to send a technician who showed us that the drain pipe wasn't installed right and was crushed behind the unit. Now we have to wait another 10 days for the damaged part to come in. When there are so many other options available don't go here. read more

I live locally and own a rental property locally as well. Marty Z has been the only sales rep that I will use for both my home and property. He keeps me informed and always recommends the right service agreements for the products I purchase. It makes shopping locally a huge advantage. Sincerely, Andrew Souto RVC read more

I had a good experience with Mark today. Bought a dishwasher. No issues. If anything goes south I'll update after my dishwasher is installed. Mark was attentive and knowledgeable. read more

I purchased a stove for PC Richards and son, the stove broke and is still under a service contract. I called for repairs on 6/13/17 and I am writing this on 7/12/17. I have a family and 2 small children and have not been able to bake them a meal in almost a month. I have been rescheduled for services 5 times. The service times given are 1p-5 and have made arrangements at my work to accommodate. I have stated to customer service that I do not get home till 330p, that's leaving work early, twice the tech came while I was still at work. I took a day off, the tech never showed, one time he called out sick, apparently they only have one technician. After this I called to complain AGAIN and was told that it would be noted on the work form that the tech needed to come after 330 this was today 7/12. I planned to leave work early again. The tech came at 130p and when I called to speak with a supervisor Nikia was her name I was told I had to reschedule again and as a courtesy to me?? They would squeeze me in for Saturday from 9-1, that the tech went home today and wouldn't go back out, apparently they don't work from 1-5p which is the given time frame for repaires and because he also has the part to the stove at his home, no other tech could come to repair the stove. I have never been so disgusted and infuriated with a company to this extend in my life. I will never shop at this company again nor would I ever recommend PC Richards to anyone. Horrible, horrible customer service. I am still without a working stove and have no idea if and when it will be fixed. Hopefully sometime on Saturday over a month later. Again all I can say is disgusting customer service. read more

I've recently made several purchases from this location and have been absolutely pleased by the service of Michael Mulligan. I've had to buy several new appliances over the past year and Mr. Mulligans knowledge and professionalism are the reasons why I use PC Richards. The customer service in this location is tremendous and they treat you like your family and make sure you not only get the best possible product for your money but also follow up with you to make sure everything is going well after the purchase. I commend Mr. Mulligan and his staff for a great customer experience and look forward to doing more business with him in the future. read more

This store is ridiculous, I don't know why anyone would go here other than to save the short drive to Lowe's or Home Depot. BEFORE YOU BUY ANYTHING READ THEIR RETURN POLICY!!!! Basically you can't return anything for any reason once it's opened. Bought a $600 a/c that didn't work out of the the box, can't return it, tell me to call Frigidaire or they'll send a repair man (not PC richard employees btw). Sorry I just bought this, I'm not sitting around my house an entire day to wait to let a stranger into my home to be told he needs a part that will take weeks to arrive. The worst part is their failed used car dealership "salesman". I came in the store knowing what I want, I don't need some idiot trying to upsell me and than trying to sell me a $200 worthless warranty at the register. This place is antiquated at best a flat out scam at worst. Myself and everyone I know local to this place will never give them another cent. Once their customer base of 65+ who don't know what an HDMI cord is dies off so will this store. Save time, save money, save harassment from salesman, and save stress in returning a product and go to a real appliance/home store. read more

I purchased a whirlpool front load washer and drier less than a year ago. They had to come and fix it 6 months after I had I because it got stuck in draining mode, it took 8 days to get someone there. Now, each time I do laundry I have a swimming pool in my kitchen. This past Saturday when I told the mechanic where the leak was coming from he assured me that that was not the case and that the seal was just dirty. He tested it and left. I did laundry after he left and again I have a swimming pool in my kitchen. When I called P.C. Richards to schedule another service visit I was told they never closed out the ticket so I couldn't make an appointment. Also when I asked how I could go about getting a replacement washer I was told to speak with windstar. When I spoke with windstar about closing the ticket and getting the mechanic back to the house I was told that P.C. Richards takes care of replacement units. The washer isn't even a year old yet and I'm having far too many problems. I am completely dissatisfied with the quality of help, customer service and repair. Ridiculous for the amount of money spent. read more

Bought a 60" Samsung TV for Xmas '16, didn't appreciate that they opened my TV, sat it on the floor to plug it in for me to sign a waiver saying the TV was in "good" condition(no it wasn't a clearance item) as if the company is protecting themselves from customers...found it very unpleasant...won't be spending money at any PC Richards if that's their definition of customer service!! read more

Recently bought a dishwasher at PC Richards and my experience was very good. The rep was knowledgable and helpful, and not trying to steer me towards the most expensive model. It was a painless process and the delivery/installation went exactly as they said it would. read more

Don't be discouraged coming in here because of the negative reviews. Who knew that PCR sells mattress until a family member told me they do sell it. (they just recently got a set here too) We shopped around before coming here to compare the prices, found what we were looking for and got the best deal. So we ordered the mattress (9/15) and got it a couple of days after. The sales rep was really nice and helpful. I believe her name is June, best PC Richard's associate ever! Overall, a good experience. Will definitely come back here. read more