Been coming here 8 years but sadly will not be going any more. So I was in line for a notary with two people ahead of me. They are being helped by a lady named Shelby. I can tell there are some issues with the first customer and a lot of heated back and forth. The first guy finally leaves yelling profanities at her and saying he is going to report her to the notary board. So the second customer, a lady gets up to counter they start to go over her documents, Shelby suggests they do one notarized signature for the 3 signatures she has to sign on the pages and staple the documents together, the customer agrees somewhat reluctantly as it appears that the notary doesn't seem quite certain either saying "I think it will probably be fine." Later I hear the customer at the other counter getting ready to pay, calling the recipient of the document and it sounds as if there might be an issue with the way the document was handled. When its my turn, the notary is going over the documents and my ID and starts shaking her head. My drivers license has my two middle names together without a space in between, the document has the space-- all the other spelling is correct, just a space. I remind her I've had probably a dozen visits here before for a notary and this has never come up before, or in prior documents there is just my middle initial and/or the middle name is left out entirely, but it has never been an issue that my license's EXACT name is not the EXACT format as the document name. She continues to go into a long winded speech about what she is obligated to do and she seems uncertain and vague as if she might do it if she attaches a 2nd page that is California statement, this goes on a few more minutes until I stop her and say simply, "look I just want you to tell me can you do it or not," I've been already waiting 20 minutes in line and if you can't I just want to go somewhere else. She finally says "no" and I leave. I go to UPS on Church street 5 min drive away, parking is much easier there, I walk in wait a couple min, he notarizes and I'm out of there in 5 min with 10 min of left on the meter. AMAZING! Everyone should go to this UPS for their notary needs (unfortunately the last time I checked the UPS on Market stopped doing it). read more

Simple, easy-- totally unprofessional. Called ahead of time-- guy on the phone told me 10 am the next day to get docs notarized. I showed up at 10:05. No notary. And Michael running the counter says he doesn't know how to call her to find out how late she's running. Then he raises his voice at me when I suggest they ought to do a better job with promising services and then falling through, especially when someone calls ahead. I guess he's not open to constructive criticism, because he was yelling at me in front of other customers as I walked out the door. read more

I love going to PO Plus. I have been using them for more than 10 years. People who work at PO Plus are friendly, polite, sincere, and honest. They often have friendly dog visitors which you can pet too. Once in a while they do get backed up and busy, but I have never had to wait more than 10 minutes which has only happened three or fours times. I have parking karma when I stop to pickup mail. I always find a parking place within five minutes right outside the store or just around the corner. They recognize me after all this time and I feel very welcomed. A nice neighborhood store in a big city. read more

Sean is a gem. I came in with a suitcase and a duffel bag. Sean helped put everything in one box to ship out. I had to make two trips this way. I appreciate them having my information from the previous transaction to get me done quickly. I highly recommend for your shipping needs. read more

I actually look forward to running errands that involve P.O. Plus. The staff is incredibly helpful and kind, always smiling. And I love playing with that beautiful dog who always welcomes you with a wag. I love you P.O. Plus. read more

I came into PO Plus this afternoon to get some papers notarized. I was first greeted by a friendly staff member and then a bonus greeting from a very cute dog. The person who did my notary was Dorcas. We sat and did the notary and chatted. She was so helpful and thorough and walked me through all the steps I needed to do. Dorcas also assisted me with mailing my papers, and created a smooth and professional transaction. She was a delight to say the least. The store also does shipping which is great, for sending gifts back home to the East coast this holiday season. Look forward to using this neighborhood gem again. read more

Great customer service! They went above and beyond. I love working with P.O. Plus. Always feels like home when I'm there and always happy to support a local small business. read more

I've been using this service for 10+ years. Great staff, I never have any issues with service. Best part is that I never worry about my packages are being stolen off my steps. read more

I had a pretty challenging package to be wrapped up - two heavy wood glass-paned windows. Everything went fine until the actual addressing. I guess there is a very similarly named street around the corner from my intended destination. The delivery system asks for zip code first and I guess my PO+ helper didn't notice the slight nuance in the incorrect address nor did I ... until the next day. But, with a phone call to PO+, it was all resolved and there was no delay to my package delivery. It may not have been a perfect experience but, how a company recovers from a error is just as important as being error-free - and who can claim to be error-free? read more

My partner and I have been going here for the past four years or so. I am so glad to have a neighborhood gay post office! As staffers have gotten to know me over the years, they have warmed right up and I always get good service. Like any small business, they have their super hectic times and their slow times. Like any business, patience while waiting your turn in line and a generally upbeat attitude are appreciated. As much as I like the regular employees, I also appreciate getting to know new employees when they rotate through. I support this business and try to bring in a holiday treat for the staff at Christmas. It's my neighborhood post office! read more

What a gem of a store!!! I have had such bad experiences in the city with copy/fax/mail places but the experience I had at PO Plus today was such a breath of fresh air. The guys (and Katie the darling dog!) are so friendly and accommodating and it is truly a one stop shop. I had to have something notarized plus there were packages to send and stamps to buy and it was all so easy. Don't waste your time going anywhere else! P.S I have never written a review on Yelp- this is how much I loved these guys! -Laura Lawrence read more

Awesome service, great people, and a great solution to the package theft problem in San Francisco. Also a great solution for small businesses that can't afford a receptionist to get packages and mail and who may have to occasionally send stuff out. read more

PO Plus is great for shipping services. It's also great for small gifts, greeting cards, etc. Steve is always helpful and willing to go out of his way to make sure things are working for all customers. read more

Just the best. Feels like a real neighborhood when you come in. Highly recommend.

This is probably the easiest way to send anything and everything around the holiday season. Take it from me: I shipped off quite a few bushels of goodies to friends and fam during our latest holiday rush, and I was able to pull it off without the usual annoyed bravado you experience on the regular from post offices around this time of year. It's like the North Pole, but better! read more

I love PO Plus! Very professional service and there are always lots of smiles and laughter. Knowing that my mail is safe and secure puts my mind at ease and I always leave feeling better than when I arrived. Keep up the great work! Love you guys! read more

Fast, extremely helpful service. I called first to find out if they had a notary on hand. They had 3 available that morning! Great! When I got there the store was completely stocked with various options to purchase postage... They notarized my document quickly, asked me to fill out my envelope while he filled out his notary book (to be efficient which I appreciate) and we were ready to go! Suggested best postal options, and I got to pet the friendly store dog with shiny black hair. All in all, I'll be coming back! read more

Friendly, efficient and local. Im always greeted with a smile. Gotta mail something? This is the place to go. LOVE them

Could not have been better. I had several documents to be notarized, copied and FedEx'd and it was all done with efficiency and "multiple team assists" from other Shop colleagues. A well-oiled machine! read more

We have used PO Plus for close easy shipping and notary for years. The employees are all friendly and helpful. One of the Castro's jewels of a small business. Definitely recommend!!! read more

I've been going to P.O. Plus for quite a few years and one of the most outstanding features has been the friendliness of the people who work there. I've gone/go there to pick up packages, send packages, surrender bags of packing material, notaries, postage, etc. I just returned from there about 30 minutes ago and the vibe is way off. I get the end-of-the-day thing, but this was an unexpected gruffness that left me feeling like I had walked in and asked someone to co-sign a loan or something. Many of the regulars that I knew by name are no longer there. I hope Paul can cheer up the ones who are there. I don't like to write complaints, but I feel that a semblance of courtesy isn't asking too much. read more

I check my po box here a few times a week. Last night fighting an oncoming cold I was in space and left all of my keys dangling out of the po box. In a mild panic I thought I'd left them on MUNI. Within an hour Adam had left a message for me on Facebook to let me know they'd found my keys and had them securely available for me to retrieve them. The next morning Jeff called me to make sure I had them or knew they had them on hold for me. Great customer service, and super friendly and nice guys. read more

Been here many times over the years, almost always for notaries, an exceedingly rare service. These guys are friendly, professional and fairly fast; a great combination. I like that they welcome dogs :) read more

I've been going to PO Plus for over 10 years, using every one of their services (Shipping, Mailbox, Printing, Copying, Faxing and Notary). Growing up in a small town where my Mom owned multiple gift shops, I understand the value that small businesses provide. For me it all comes down to that one on one personal service where employees are not just robots, but people who care about their customers. Living in the Castro where it is impossible to have packages left at the door due to theft and vandalism, I consider myself lucky to have PO Plus within easy walking distance. If I have several boxes to pick up, the clerks will keep an eye on them while I transport them to my car, and even help me get them to the car. I can't imagine a US Post Office offering this kind of added value. For me, a stop at PO Plus is not a chore, but a nostalgic reminder of what I miss most about living in a small town - friendly, professional people who are there to help and ensure that their customers are treated like friends and neighbors. read more

Waited for 10 minutes in the ridiculously slow line to be told that they can't do USPS Express Mail. Maybe put up a sign somewhere, maybe next to the USPS sign, before making people wait? read more

I use to love the neighborhood feel of PO Plus but it went a way as the staff rotated out after the sale. It would be amazing if the staff could acknowledge my standing in a line of just me in under 5 minutes. Since this happened twice in a row it seems to be the new policy. Asking a question that is actually related to the transaction is great customer service. Being given attitude when asking a clarifying questions is ridiculous. read more

Go here for your holiday shipping needs and your year 'round requirements too! I've been going here for years and I've received excellent service every single time. Stamps, envelopes and boxes of all sizes, greeting cards, packing supplies--you name it, they have it. When I sold my old laptop on ebay they packed it perfectly and gave me the price quote for every carrier and every delivery timeframe available. Even during their busy times the wait is short and the service is friendly. You can't go wrong with PO Plus! read more

These guys are quick, friendly, and very knowledgeable. I love the outrageous cards they have there, I usually read a few of them if there is a line. And they do notary? Big plus. Thanks guys for notarizing my loan docs so fast! read more

I want to give a shout out to Mark at P.O.Plus. He is a careful, helpful, and very professional notary public. I have been bringing in many complicated legal documents for notarization over the past year, sometime 5 different ones during one visit. There never has been an error. He is also warm. I trust him. If you need a notary public, Mark is an excellent choice. read more

WOW! I went to the UPS Store at Market/Castro and was told it would be $77 to ship a box to Oregon. At PO Plus, as soon as I walked in, despite being rather busy, every employee smiled and got me out the door for $30 with the same service! These guys are *so* great, they were nothing but friendly and willing to go out of their way to help. PO Plus was simply amazing! read more

Had a great experience here. Everyone is friendly, helpful, fast, and it is an extremely conscientious company clearly committed to supporting the surrounding community as well as running a business. read more

Let's get real. Who wants to wait in line at the post office for 1hrs+ trying to ship holiday packages and dealing with the all-to-often rude customer reps? That's why P O Plus is such a gem of a find for me! The line was short and the staff really helpful and friendly. It'll be my one-stop shop from now on for anything shipping! read more

My partner and I were looking for a place to get notarized and found great reviews for PO Plus. It was super easy and we felt so comfortable from the moment we walked in. This was our first time doing something like this so we didn't know what to expect. The whole process didn't even take long and the guy even offered to take our picture in front of their sign. We were the 1,865th couple to file for domestic partnership with them. I love the castro! read more

I have a two-minutes-old amazing service story to share. My husband shipped a package full of Christmas gifts (some handmade) to our family in England earlier today. He did not pay for a tracking number. Poor man, how could he know about all of my prior experiences shipping packages without tracking numbers that were never delivered, sent to other countries for no reason, returned a year later, and so on? I just called P.O. Plus to see if the package was still there. They looked, it was, and they've just FIXED it in the space of a few minutes. Some lovely man is going to change all the forms and shipping himself and he took payment over the phone. I was a major PITA and he was gracious and patient. Thank you, P.O. Plus! You never disappoint! We will ALWAYS come back! read more

AVOID THE UPS STORE ON MARKET STREET BY POVERTY BARN LIKE THE PLAGUE!!!!!!!!!!! RUDE!!!! OVERPRICED!!!!!!! Great friendly staff. My ebay shipments can be a disaster.....they are always there to help. Gotta love a place who has Kathy Griffin on read more

I needed to have a 70 year old print, behind glad in a frame that was probably 50 years old, sent back to me on the East Coast. PO Plus did an outstanding job. I took it to an art conservation place back home and they agreed with me that the protection was excellent. I'd use them again in a heartbeat. read more

I HATE the post office. I LOVE P.O. Plus. Going into USPS & FedEx/UPS locations makes my skin crawl. Their systems seem so archaic & I'm pretty sure most employees are just robots with human skin overtop of their metal skeletal systems. At P.O. Plus I get to pet a cute lab while I wait & the employees are genuinely nice. I go out of my way to ship my packages from this store. read more

Really love this place. I pay my rent here and they're always nice enough to let me in early so I can make it to work in time. Also, they're great for boxes and shipping services. The employees are always friendly and make it feel like a true neighborhood local business. They've been a part of the Castro for decades, which makes shopping there a more personal experience than going to a UPS or FedEx. read more

This place is awesome. Gene took care of all our house closing paperwork and notarized everything; they are always professional and perfect. Thanks again! read more

Upon realizing that my passport expires in a few months, I came to P.O. Plus to get my passport photo taken. The team here is super friendly and helpful and the owner Steve is great! He took the best passport photo (now I don't have to be embarassed on showing my passport to friends) and got everything ready for me to be mailed out. All I needed to do was stuff my passport and application into the envelope and hand him my credit card for payment. Super easy and fast, it only took 10 mins! Best part, I don't have to stand in the long lines at the US Post Office! I highly recommend and will come back soon for all of my shipping needs! read more