This review is for 11315 Moorpark St, Studio City Highs: Great neighborhood, low crime, close to freeway, central A/C, dishwasher, balconies. Lows: They refuse to fix the hot tub, close to freeway (helicopters), under Burbank airport flight path, many sirens, loud in general, poor insulation. I lived in this building for 6 years in two different apartments. Apt 207 (which may be renting now) has great natural light, vaulted ceilings, a walk in closet, a walk in pantry, 2 balconies, and a roof deck. The windows are thin as $%@! So it's a constant noise fest. There can be over 20 flights a day. The trash trucks can come up to 3 times a day & take 20 minutes to empty the bins & all that noise reverberates in the alley. The outdoor space is overlooked by the building next door so you have no privacy on the roof deck etc. The A/C is rated for the unit but it's impossible to get it below 70 degrees in the summer. It's equally cold in the winter. All the air goes up to those high ceilings so you're paying to heat/cool air 10 feet above your head. The stove had uneven grates that hot pans slide off of. It was replaced...with the exact same model stove with the exact same problem. The roof deck leaks every time it rains. I reported it every time & they patched it every time. I expect it to leak the next time it rains. The gas fireplaces have a tiny flame & maintenance says there's nothing to be done to make them better. Why did I stay in this building for 6 years then? Aroma café is within walking distance. So is Woodbridge park. On nextdoor there is some sense of community. Some of my neighbors in the building are great. It was the best I could afford at the time. A window A/C unit in the valley in the summer is unbearable for me. Doing dishes by hand is the worst. The natural light is life changing. Having a view is priceless. There's a palm tree that was a hub of bird & squirrel activity before they shaved it a few months ago. If you put up a window mounted hummingbird feeder you'll get cool hummingbirds coming right up to your window. Apt 106 Doesn't have as good a view as 207. It gets decent natural light. It gets less air traffic noise, but more people noise. The upstairs neighbor(s) is super loud at all hours in all rooms (noon, 3am, 5am, doesn't matter what time it is they are stomping). The kitchen has a shared wall & it's loud 10pm-midnight. One of the bedrooms shares a wall with the stairwell & you can hear everything, especially when people move in or out. The other bedroom you can hear every time someone closes the building door, or the door to parking garage. Also whenever they're working on pipes in the parking garage. It is easier to heat & cool than 207. read more

PAC Properties - Local hummingbird - Property Management Near Me - Los Angeles, California

Sadly, we still live in one of PAC's buildings, but to be honest they are one of the most horrible to deal with property management companies. Apparently during a heat wave they don't consider 90+ degrees inside the apartment an "emergency" enough to fix the AC unit over a weekend. That is pretty inhumane. Especially because part of what we pay for in our rent is the luxury of having AC... I guess they would rather pay for my hospital bills rather than fixing the AC in a timely manner? read more

I'll never live or rent or recommend another PAC property as long as there is breathe in my body! We would report maintenance issues and never get a response or the work done in a timely manner! Our last apartment with them had actual mold growing all over the walls and spores growing up out of a section of the carpet in the hall! So so disgusting and unsafe. When they addressed mold on the walls, they just painted over it! Laundry was always an issue and they refused to address the fixing of the washer and dryer and people constantly hijacking it. On several occasions their service employees were very snotty to my husband on the phone. I'm not surprised to see so many negative reviews on here for them. Live, laugh, love, Karen read more

This is not an easy customer service to deal with,very agressive reps who do not respect vulnerable people. tenent clicks who have lived on properity bully new tenents and there is a huge turnover on new comers. They are driven out. This is a smoke free building and smokers and there guest loyter in common areas. Pet owners who choose not to use leashes on their pitbull mixes say there dogs are friendly, deal with it. When i report situations to PAC they threaten my lease its poorly managed by abusive unprofessional people. Tenents are not accomadated with customer service. Tenents are required to appize PAC. If you report the clicks they say You are in violation of Harrassing there tenents. Very stressful envirement.no peace no security cameras or gates breakins in cars and catalytic converters. Lots of rules not inforced on every tenent. Tenents are disrespected by management. Section 8 tenents are intimadated and told keep yr head down go into yr unit no one wants you here. Very nast unstable envirement. read more

Just the worst customer service and complete incompetence over and over again. Cute apartments though

I moved in the hottest time of the year and A/C was not working. I had to move in the scorching heat in September. Then the building boiler broke so hot water was shut off for 5 days. Then my shower water started leaking so my water was shut off. Now with tempatures in the 30's my heater needs replacing. It has been a week and they want me to wait 3 more days to do the job. read more

PAC decided to redo our roof in the middle of fall (rainy season). The roofers did not prepare for the rainy weather for two weekends in a row and 8 apartments have been experience leaking for weeks now. However, the roofers told myself and my next door neighbor that the roof above our apartments were finished..yet we still experience leaking. Which tells us that PAC went the cheap route and hired roofers who have no idea what they are doing. PAC has done nothing to help except bring buckets and tarp. There is visible mold in some apartments and PAC has not offered us support or suitable housing until this is taken care of. This is nothing new for PAC. I have lived in one of their buildings for three years and every time there is an issues they run around in circles, completely avoiding the issue. PLEASE DO NOT MOVE INTO ONE OF THEIR BUILDINGS YOU WILL REGRET IT read more

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DO NOT RENT PAC PROPERTIES!!! It is the worst apartment I've ever been to. Yeah the renovation that they do looks "good" but everything is all for show. They will scam the s out of you and don't care about you. Please just look somewhere. read more

I would give this place zero starts but it won't let me. Me and my roommate have lived in various properties own by PAC and it is clear that the company is low class. Their apartments are all ghetto. Full of roaches, bugs, and the apartments are not cared for. There isn't a sense of urgency for plumbing or appliance issues. They do not give proper notice when they make major changes that affect us. To top it all off, their employees are just as bad. Colleen and Nubia are the worst. Colleen is condescending and rude and she is "resident relations". Nubia handles maintenance and clearly does not care about her job. I love emails because they leave a paper trail. They will lose PAC money in the long run. This company will not help you find your forever place. It's cheap and you get what you pay for. There are other cheap companies that take the time to listen to their tenants and do their best to help them. My friend lives on Morrison and on a Sunday, they are trying to dry out her apartment from a leak. PAC has never and would never come outside of hours. Their response is "We're receiving an unprecedented amount of requests and have to wait 2-3 weeks for the rain to dry out for repairs. What??!!!!! Other people are getting treatment, making sure they don't have mold, and we gave to wait because they don't care, or they don't get paid to care. Rent at your own risk!!!!! I wish there were more honest reviews about this company and it's rude employees. read more

This company is a joke. read any of their reviews, definitely check out what previous employees have said in glass door. just some millionaire Christian's who bought this portfolio of properties and are doing the absolute bare minimum. Ive had constant issues from the day I moved in, but here are some highlights- -apartment wasn't ready the day I showed up with a truck and we had to wait another day even though PAC pushed me to move in early. -pac raised our rent and refused to answer any questions or even have a conversation to negotiat, instead telling me "if it's to expensive, we can help you move out" -apartment building has virtually no maintenance done on it, and no regular inspections. The list of things this company can't seem to do right is endless. I would be embarrassed as hell to be working for this company and defending Peter and Barbara Coeler. They call themselves Christian's but I really don't think Jesus would have been down with slumlords. read more

After living in apartments for 9 years, this one takes the cake. Just read the other reviews and you'll know exactly what you're getting into. We took this apartment because we were desperate and running out of time, but for two years I certainly regretted it. I have never seen so many people move in and out of a building and not one thing will ever go right. The unit in our apartment did have a lot of storage which is the only good thing about it read more

I'm paying the most money I've ever paid for rent for an apartment, and at the same time, I'm living in the worst apartment I've ever lived in my life. There are not words to express how deeply I regret signing a lease here. I can assure you that the negative reviews are not disgruntled tenants but rather, THE TRUTH!. Please do not rent from PAC. These are in no way luxury apartments but they sure do charge luxury prices. Allow me to clarify what my first 3 months living here has entailed -- My apartment has had ants, cockroaches, spiders in the hallway leading to my front door and flying beetles on the balcony. My apartment has been sprayed by PAC's exterminator that they use, and the ants were back within a week. The apartment complex has had to turn off the water all day for the 4th time now in 3 months. Also, whenever I turn on the water to take a shower, it is brown for several seconds. I always hear loud sounds coming from the water pipes when other tenants are showering. There are people going through the dumpster at all hours of the day and night. I can't keep my bedroom window open at night to get a breeze in order to turn the A/C off because the sound of people dumpster diving wakes me up at night. Not to mention, I don't feel safe throwing away mail with any identifying information on it, in fear of identity theft. I had an issue with my screen door that would either not latch in order to close all the way OR the screen door would get locked on the latch and I couldn't get out on my balcony. PAC's vendor for this had to come back FIVE times in order to finally get it fixed and the only reason it finally got fixed is I had to continue to complain until the maintenance supervisor went with the screen door vendor to my apartment to ensure it got fixed. During the first 3 times the vendor came out, all he wanted to do was get out of there as soon as possible. He would come in for 2.5 seconds, say its fixed when it clearly wasn't and leave. The 4th time he showed up unannounced when I was told he would be calling me to schedule a day/time to come by. When I moved in, the pantry was missing all the shelves, there was a hole in the ceiling, the foundation of the apartment was exposed in the kitchen since the tile didn't cover it and the garbage disposal stopped working the first week I moved in. The fake wood floors they put in are the worst floors I have ever seen. Everything scrapes them up, there are bubbles forming underneath the floor throughout the apartment and the floor boards used where the fake wood floor meets the kitchen tile was loose and coming off. When I move out, I'm sure I'm going to get charged for replacing the floors since everything scrapes them up. PAC claims to have a Resident Relations Department but when I call them, it always goes to voicemail, to which no one has ever called me back. I've emailed them countless times and I only have gotten one response back. PAC may throw on a fresh coat of paint and replace the floors in the unit when a tenant moves out, but please do not let that deceive you. Please do not make the same mistake I did. I'm now going to have to move again when my lease is up because I refuse to live here one second longer than I have to. read more

Horrible management company. We haven't had a building manager in over 3 years!! Trash bins are always overflowing, neighbors park and do whatever the hell they want. Cat & dog shit all over the building, plumbing issues every month no water pressure, I could go on and on. Worst part is when you actually get ahold of someone they act like You're the problem for taking up their time! Stay away. read more

Honestly, the only reason I am going back over this bad experience is to warn someone who might be thinking of renting here, because I wish I had read the reviews before signing the lease. The buliding I lived in (NoHo Otsego St) was one step above a dorm room. This would have been perfect right out of college with limited income and no demands on time, but if you have anytype of schedule or expectation of the business caring about noise or even that the buliding is falling apart, do not rent. I had so many plumbing issues, that I will just let the photos speak for themselves. SEVEN different times I had plumbing problems and although the maintenance crew always showed up, they didn't always know what they were doing. PAC told me that it wasn't a concern to fix my air conditioning in 100°+ heat, to which I had to rent a hotel room for a week. The cake topper was that due to all of the plumbing issues, black mold started to grow under the floor in my living room. Both my dog and I were having issues breathing and after the third time I complained to PAC about it (having sent two different handymen, who told me there was no mold underneath the now warped wood), they sent an actaul mold vendor to look at my apartment. As the vendor was testing the floors and telling me that most likely the entire wood floor needed to be replaced, another PAC handyman came in and told me there was no mold, while discreetly telling the vendor not to make this a big deal. The vendor did not go along with this act and told me that he would have to quarantine the area off and see if he could get the mold under control. I had a tent in my living room with a loud dehumidifier going 24/7 during the entire month of December, only to have the vendor come back and tell me that tenting didn't help the situation and that the floors needed to be ripped up (even taking a piece of the floorboard to show PAC). On top of all of the crap happening in my unit, the buliding itself had many issues. The garage gate was often left open, unable to close. Cars were broken into on a regular bases. The trash chute would become clogged often. The grass was ripped up by PAC and replaced with cheap artificial turf that REEKED of urine, due to being a dog friendly buliding. The buliding got broken into multiple times and mail packages were so often stolen that PAC decided to put an Amazon locker to have a safe place for packages, rather then fixing the doors/gates. It is clear to me now that PAC is not interested in their tenants happiness or wellbeing, they are only interested in the cheapest short-term solution that benefits them. Do NOT recommend. read more

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My car was broken into twice then STOLEN out of PAC Properties' "secure" parking garages. The woman who stole it was CAUGHT ON CAMERA - PAC & LAPD did nothing to compensate for the experience (at the height of Covid-19). Given this information, I am positive PAC was involved in the theft and are still perpetrating against other tenants. LA certainly has its bad areas, but don't allow your apartment building to contribute to the lack of safety- regardless of their pricing. Avoid PAC at all costs- resident relations employees bring customer service to a disgusting low. read more

I had a great experience with P.A.C Properties. From getting in contact with them to see the place to making it easy for my family to move in. Kahari and Jeffrey were amazing. Jeffrey was a pleasure to work with, he answered all my questions to the last detail. The communication was great and continues to be transparent. I felt like I was truly valued as a tenant and I'm excited to make so many memories in my new place! read more

Just had the worst management relation with them, they are clearly not serious and all they want is take you money out of anything else, they have a big lack of professionalism and it's almost impossible to reach them on the phone. I'll definitely stay away from those people.. read more

Horrible customer service. Was on the phone with a representative and before I can ask another question he hung up on me.

I submitted my application for this apartment and was not contacted regarding my submission. I called multiple times and finally someone answered and said "we are scheduling to send you your application fee back." Rather than communicating to me after a couple of weeks of no response, they sent back the application fee. I'm glad that the application fee didn't take long to return, though. Although they had other properties, I decided to continue in my search. read more

I don't write reviews very often, and we didn't even end up renting from P.A.C. Properties, because another place that we were accept was a slightly better location for us. However, I do want to extend some recognition to this company, because they gave us personalized attention, were super responsive but not too pushy, and they worked really well with us while we apartment hunted remotely. We had a friend in the area going around to see the units we were interested in, and the P.A.C. folks were super friendly and helpful to them, which we appreciated greatly. Moreover, our friend who was checking out apartments is a property manager herself, and she was very impressed, too! Overall, they were super flexible, transparent, and genuinely wanted to help us find the right place for US. We worked directly with Ashley, and maybe one other person. I highly recommend them! read more

They are amazing during the selling process. Once you sign the lease you are in for a truly abusive relationship. Its already been two years since I left the property managed by them and im still mad at the lack of respect in which the treat their tenants. Trust me even if you find the right apartment is NOT WORTH IT if is managed by pac, you will be glad you didn't take it, read more

I used to lived in their 6401 riverton ave north hollywood property and the managing of the building is by far the worse I've seen...not just in apartment complex but in general management. Meaning not doing anything. I went through their CitySearch reviews that sound so untrue and scripted by their employees. When I called Mike, at PAC to speak to his supervisor and notify him of this ridicule to his tenants, he said he would fix it. I told him that it is not fair for those who have yet to live in these properties to be fooled by their fake reviews. He, by the way, did not deny that their reviews were fake. Once, a car even exploded inside the building's lower structure parking lot, and the manager was not even informed of the fire until a resident evacuated everyone from inside. The manager then took all of the credit with the police, which whom she did not call either. The police and the fireman said the source of explosion was caused by vandalism, and PAC did not even take it to themselves to find a responsible party. I have included a picture of the incident, by the way. The day of the accident, all of the residents were outside waiting for answers and when I looked to the manager male, whom we will refer to as RICO, instead of talking to the police to find answers, like a decent and responsible manager would do after having vandalism inside his managed property, he was a laughing like a character of STEP BROTHER's, HUH HAH HUH. What an idiot. And his wife, Cherri, AKA "Rebecca".. was an annoying ex-high school cheerleader high-pitched voice. She by the way is the "manager". The fire by the way was not caused by the neighbors. The people living in the building are actually really nice, they all seem to get along, and have one thing in common: they regret signing their lease with PAC. PS: Make sure that you check out the filtered reviews. read more

UPDATE As of writing this, there is currently a very sneaky, duplicitous clause in their lease that once signed, legally binds you to paying for ANY form of repainting needed once you vacate one of their properties. California Code, Civil Code - CIV § 1950. states that you CANNOT be charged for repainting that is only conducive to general "wear and tear", HOWEVER, PAC Properties WILL charge you a hefty fee at the end of your lease for general repainting, even if there is no actual damage to any of your walls. This was even AFTER I had my move-out inspection where everything was ticked off as "good" and there was no damage to anything. I was not given the right to remedy this issue and was not warned about any deductions to my security deposit until after it had been physically mailed to me and I had opened it. Upon emailing them with said concerns, they effectively said that they were in their legal rights because I had signed the lease, but reimbursed me for the repainting due to "valuing our residents and not wanting to end our business relationship on a bad note." Hmmmm... All in all, very dodgy, sly company that only places value on your $$$. If you're going to sign with these guys, PLEASE READ YOUR LEASE CAREFULLY AND KNOW YOUR RIGHTS. read more

If I can give 0 stars I would. This company sucks at taking care of their clients who live in the Santa Clarita apartments. The washers and dryers constantly break down. My AC went out and they wouldn't fix it when it was over 100 degrees outside. Called them and they said no one will come out. Complete bullshit. The countertop in the kitchen is slanted. Their employees also like to lean on your car in your assigned space. So glad I'm leaving this dump of a place. I have had nothing but issues since I moved in a year ago. read more

Terrible property management. They have been notified countless times of families living in flooded conditions and they refuse to answer or respond to the issues. They do not care about providing a good quality of care. Avoid properties at all costs. read more

I am a current resident in Valley Village, and I really wanted to like this place -and, I did at first. Similar to other reviews, things went great during the leasing phase, but afterwards, it was a whole different story. Please note that I have only lived here for one year. I certainly believe that there are better units than others, but how a property management handles things is what matters. Considering how large this one is, they should be much better than any other experience I have had. They were not. To avoid making this review lengthy, I've decided to bullet the problems. I am leaving out a lot of details but it will not change the overview of the problem. 1. Tomorrow marks the third week without AC. We have had to endure extreme heat waves with our house being hotter than outdoors both day and night. They have not acknowledged our request for help or accommodations. We have a boxer that can not tolerate the heat, and on one of the hottest days he was panting for over fourteen hours. At this very moment, he is barking non-stop because it is too hot for him (it's over 90 degree Fahrenheit inside our house). We are supposedly getting it fixed tomorrow, but I'm not confident it will happen. 2. We have had one major flood in the house and one minor flood. The major flood impacted every room in our house. It occurred after hours, and apparently it was quite hilarious to the individual I spoke with over the phone. He also took his sweet time coming to stop the leak. He wouldn't even write down my location, and I had to constantly repeat myself. I was informed by the previous tenant that they also had a huge flood. We had over $200 of items permanently ruined. There was no compensation for it. The second time was a smaller flood, but it was clear that there is a major pipe problem in this building. 3. There is a lack of communication between the leasing office and management. Truly makes things difficult to accomplish if both parties need to be involved. 4. My call I plan to make tomorrow to the maintenance department will be one of several I have had to do. When you ask for maintenance to be completed, there is no guarantee they will follow up. I'm not sure why we need to remind them to do the repairs. It's their only job -they have maintenance department to take care of just that. 5. We asked for two parking spots when we moved in. Of course we were willing to pay. We were told no spots were available, but upon move in we started to realize that was not the case. When we confirmed that two tenants had moved out with two parking spots, we again asked for an additional parking spot. Apparently no one seems to know what parking spots are assigned to each tenant, thus they can't provide any additional parking spaces. Absolutely unorganized. Come to find out a recent tenant moved in and got two parking spots. 6. The paint on our fireplace is so cheap. It constantly peels off. I don't even care to ask them to repair it again. You can literally peel it off like glue on your hands. I think you get the gist. Positives: 1. Leasing process 2. The area (but no due to PAC, they just bought the property here) 3. The interior is nice in our unit. I like the hardwood. $1800 really isn't worth it for us anymore. My husband and I will certainly explore other options. UPDATE: We just had our third flood in our apartment. It's pretty ridiculous. The leak in the parking lot still has not been fixed, and whenever the leak is bad in the parking lot, my house floods. So disappointing. read more

Mold, never acknowledged maintenance issues, scam artists in billing who steal your deposit... please contact me directly to join our joint lawsuit if you been leasing from pac property in last year. thanks! read more

AVOID THIS COMPANY LIKE THE PLAGUE!!!! They blatantly break the law and don't care. I have tons of evidence of them breaking the law numerous times. They are legit slumlords. They buy all the old broken down buildings, don't fix them, and just start renting them for obscene amounts of money that they are definitely not worth! In my unit, I've had 2 major leaks, the copper pipes are so old they're rusted through and cracking and breaking constantly. When the leaks happened they had to rip out my entire bathroom (including the bathtub, toilet, wall and ceiling) and found TONS OF MOLD!!! They then REFUSED to check the rest of the unit for more mold (I'm probably living in a mold infested apartment). I've also had sewage backed up into my bathtub, water damage on the walls in my bedroom, cockroaches and other bugs, at least one of the washers/dryers in the laundry room is always busted. There's a major leak in the ceiling of the laundry room so you get water dripping on your head while trying to do laundry. The pool is disgusting. They schedule insanely loud and disruptive work on the building without providing any notice to tenants (which is against the law). They do not fix problems, they just patch them. The company is owned by one guy named Peter. They are literally slum lords. STAY AWAY FROM THIS COMPANY!!!!!!!! read more

Do not live here. They shut off the water to the whole building several times a month. When It gets turned on many times there is no hot water. Their maintenance team is awful and have no concept of emergency. They let your smoke detectors expire and don't get a replacement for days. Some said they have entered apartments without 24 he notice. Even when they have access to text/email everyone but don't. read more

Pac properties will never ever be a Good place to live. We lived in 6464 woodman Ave. The amount of roaches was absolutely repulsive. We had the place treated and it was no help. Honestly the whole building was the problem the Roaches were outside by the stairs and everywhere. There was also a neighbor who was harassing us. We had multiple incidents and talked to pac about it but they did nothing. Even when he cussed out my 6 year old and kicked my door and punched my window. But since he didn't break anything they said they couldn't do anything. We left pac because of how irresponsible and careless they were with the safety and health of the building. They cared not for us the tenets but only the money! Don't ever "EVER RENT FROM PAC PROPERTIES". read more

ROACHES. I keep a spotless apartment and I still get roaches even when I have my place sprayed and the floorboards and other cracks caulked. This building clearly has an infestation and they couldn't care less. Like where is your pride in your buildings? This is absolutely repulsive. read more

Here's the thing... I genuinely love my apartment. This is my sanctuary and truly one of the many apartments that I've stayed in for a while in LA. I'm writing this as I'm sitting in darkness for the 10th time in the past 7 months. I've had to call the DWP out several times to turn my power on from outside of the unit. The property manager doesn't know how to reset the breakers? Whatever... so I've had to call and deal with rude DWP operators and just praying that someone is able to come out to help me. -Can't use the air conditioner without losing power -Lights flicker constantly and power goes in and out -Maintenance comes in to "fix" the problem but never follows up with a note or email -Once you get the word that they "fixed" the issue (After having to ASK on your own) you find the same issue happening again. -DWP straight up told the property manager right in front of me when they came out that the outside meter for MY UNIT ONLY needed to be replaced. Obviously never happened!!!! Unbelievable. I pay $1623 for this place and have been robbed of electricity and central air. There is no sense of urgency or sympathy. In fact I had someone from the office tell me that their maintenance guy took a video of everything working the last time they came in... Ok? Well I have a video of the lights flickering and a video of pitch black apartment now ... and? What's that going to do to fix the problem?? You're sitting in a office and get to go home to power and possibly air conditioner and I don't because no one gives a crap. Wish me luck. Waiting for the DWP for the 10th time ! So lucky! The DWP is so done with me and they keep telling me until the apartment does something about it, they can't do jack. read more

The process for moving in for me was 5 star. While there were a few maintenance items in the unit during move in, they all were fixed timely, some even same day. Jeffrey was extremely helpful with the leasing process and went out of his way to meet me at the unit and make sure everything was top notch! Loving my new apartment - Thanks Guys! read more

THE WORST COMPANY EVER TO LEASE FROM!!! I don't even know where to start... first when I signed the lease and did the walk the I noticed some things which I reported it to maintance... omg maintance... one issue it's still not fixed and it's been since may last year which would explain later, first issue was the tub, the sewer water was coming to our tub from other units, toilet water building up and overflowing into my place it smelled horrible they took 3 1/2 months to fix this issue I was using the bathroom at Ralph's and showering at the gym. Never discounted us the rent not one cent. The kitchen sink was leaking under. When you shower the water comes out brown at first and u gotta let it run . The carpets was never replaced in the closet from previous tenants which is gross... then when the ac broke and I asked to get it fixed they said they were gonna come between my work hours 12-4 but he came at 10 am didn't knock or announce himself and walked in on me just o see me naked cause I was getting ready for work so I wasn't dressed at all yet. What did they do? Nothing!!!! Then the ceiling, this request happened since I moved in and was ignored afte 2 months I old them again "I want the ceiling replaced before rain season comes because it has stains since I moved in so I know it's gonna leak and colapse it's obvious it has mold or something" no response then thy said they were gonna send someone and they never came now after recent rain guess what happen my bed got wet and the ceiling has a huge hole now and there's mold in it you know what they said "you can still use your room". When it was pouring inside our apartment the manager on Site gave us the kit they provide from PAC for rain leak. It was like 20 facial towels and a small bucket or big cup whatever you prefer to picture in your head cause it was super small for the storm I had inside my bedroom.Now the floors are lifted, I don't have a bed and they don't wanna replace it, they don't give a dam about the inconvenience or your time, health and safety, there's a hole in my ceiling with drywall falling constantly, it has mold and it smells bad now I have to go to the doctor to check if my health it's ok cause I've had weird breathing the past week and this hole it's been open for 3 weeks now. They're no help at all when it comes o fixing things but you would get that rent reminder email on the 28th!!.. DO NOT MOVE HERE UNLESS YOU HATE YOUR LIFE AND WANT TO PUT YOURSELF AT RISK WITH SEWER WATER,BAD MAINTANCE AND UNLIVABLE ENVIROMENT. read more

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I was looking at an apartment in a building of there's on MoorPark. I dealt with a guy whose name started with K. I applied and since there clearly wasn't a whole lot of interest that whole week since t was raining, I thought I had a good shot. Every other apartment I've rented auto holds the apartment once you submit app fee, they didn't and after K continuously implied I got the apartment, the on site manager told me someone has rented it, as did another office guy. They barely answer the phone to begin with so this whole thing was exhausting to try and get hold of people. I found another apartment that day and still haven't heard anything from them. UPDATE: I clearly found an apartment, I don't need a response now. Also, I offered MULTIPLE times to leave a deposit. Every time was met w an excuse. read more

This review is for 5922 Woodman Ave, Van Nuys CA 91401. If I could give a minus star I would. Since P.A.C took over this property, the things are getting bad to worse. They don't care at all about tenants, we ( I and other tenants ) complained tons of times to Moises ( manager ) that I have never seen him!!! Only by phone or emails, I only received promises to solve these problems : Kids playing in the driveway (soccer ball, skateboards, bikes ..) and parking area, we are concern about safety and our cars getting damage. Dirt and food leftover everywhere, and that's brought cockroaches. Loud music late nights, cars parked in the driveway everyday end overnight ... etc PAC doesn't care about their tenants happiness, wellbeing, safety and health, they are just collecting money by offering you bad and inconvenient leaving. Stay away from PAC it's not worth it. PS: if somebody know how to make a complaint about landlords to a legal authorities please let me know, god bless you. read more

This company invited me to view a property that had already been listed. So I went out and spent an hour driving to it and looking around it etc. There were signs everywhere pointing to the apartment and everything. I called several times to ask questions and they were very nice, and answered all my questions. I got home, and had more questions, at which point they told me "Sorry, that apartment was rented yesterday." Are you kidding me? Take your signs and ads down, stop advertising the place, and TELL PEOPLE IF THE APARTMENT IS NOT AVAILABLE. You wasted an hour of my life, and that's something I will never get back. When I told them about this, they said, "Yes the apartment has already been rented." Not even an apology? This literally the absolute worst kind of customer service that I have ever received. You wasted my time without remorse, and didn't care. I will not be renting from this company, even if my life depends on it. Avoid at all costs. read more

BEWARE!! Horrible company to lease from. Seems nice in the beginning and they make is seem so easy and convenient to contact them with any issues in the unit. But once you sign the lease they dont give a crap about you or the apartment issues. The first month of moving in we had water from the other tendents flooding our bathroom with there dirty shower and toilet water. I had to shower at the gym or used the bathroom at the grocery store for 3 weeks cause they kept ignoring my requests and didnt take the issue serious. Even after it got "fixed" it happened again a month later. I requested them to fix the ceiling as well when i first signed the lease cause there was a water stain and i knew when the rain season hits there will be a leak there. That issue was ignored. As a result, it poured rain and started leaking in 5 different areas of my bedroom. My mattress got damaged and they said to go through my renters insurance for that. Mind you, this would've never happened if they fixed the problem in the beginning. Also, they had me on a waiting list cause they had too many other leaks to deal with (which tells me how poor of a quality their other buildings are) and i was scheduled to have my ceiling "fixed" 3 weeks later. I have a huge hole in my ceiling with moled btw and the maintenance supervisor even came to see it and claimed it was still livable. And laughed when i said "no it's not." Now they have to replace the floor cause of these leaks and I have to move my furniture out of the room and spend my days off at home while they repair everything. I dont trust any workers in my house without me here cause I've had things missing. I took pictures of the mold and had a health inspector verify that there is mold and is uninhabitable to live here. Already looking for another apartment before the lease is up cause they are not right and I'm sure the company wont last long. STAY AWAY PEOPLE! read more

There's extreme water damage in our building in nearly half the top floor apartments from an unaddressed crack in the building wall and a leaking "roof" (hard to call it a roof with the number of caved in ceilings). Several tenants have reported the problems for multiple weeks with management having nearly no reply. On multiple occasions a small bit of caulk was applied and the problem deemed "fixed" despite protests. The water coming in is brown and the wall is warped and undoubtably filled with mold. Moving ASAP. For your health do not rent from P.A.C. read more

Renter's BEWARE!! Literally the worst rental company I have EVER experienced. They are all bells and whistles when you're signing a lease, but once they've got you, you don't exist. First off, their units are overpriced and complete crap. They remodel the entire thing to look "nice" from a visible standpoint, but all of the inner (important) workings are falling apart. When I turn my water on from any faucet in the apartment, the water is brown. It has to run a good minute or so to get clear. A sign the pipes have dirt and rust in them. Secondly, don't even think about showering when people are up and using water anywhere in the building. The second they turn their water on, you'll get third degree burns from being scalded. Then, I come home after work one day, and my apartment bathroom is completely flooded. I had to FIGHT just to get a plumber out the next day. The water that came through the sink was dirty, with hair and sand - completely black water all throughout my bathroom. All of my personal items were completely ruined. $150 straighter, $150 blow dryer, hundreds and hundreds of dollars in makeup, to name a few. Their response to this was "not our problem". Let's move on to the "laundry facilities". What a joke. The locks are jammed, and you need to factor at least 30 minutes just to get the damn door open. They really can't spend the $20 it takes to buy a new lock?! Paying $1,800 for a tiny apartment that doesn't function at all. It's been a living nightmare. Not to mention the homeless problem in the area. As a single woman living alone, I don't exactly feel comfortable when there's a man on the OTHER SIDE of my window lighting candles and chanting while I'm simply trying to have my window open to get some air in November. Every other apt units in the area have a gate around their buildings. But don't expect that from PAC. This is the cheapest company I've ever seen, that could give a shit about their tenants safety or comfort. Their response "That's LA". As the other review said. If you want to break your lease?? Not an option. They've got you trapped and you can either live miserably until it's over, or pay the price, because this is nothing but a money hungry corporation. read more