Wayne was very knowledgeable, friendly, and straight shooting technician that found the problem…read morequickly with my a/c unit and repaired promptly. He also gave recommendations of future concerns and did not try to sell me on something I did not need. Smooth set up of the appointment, contact 10 minutes prior to arrival and easy payment method are all A+ customer service features. Just based on this small repair/service call, I will definitely be trusting them in the future for any repairs or replacements of furnace or a/c units.

Service and responsiveness is excellent. After a week w no heat and having a couple other HVAC…read morecompanies come out to troubleshoot and repair my furnace to no avail, High Efficiency came out and got the furnace running again. A tech, Duane, arrived within 2 hrs of my call and by the time he left my furnace was running. This was such a relief after another Carrier authorized company did not resolve the issue and cost me hundreds of unnecessary dollars in charges for parts and service over about a week with no heat. Renee, who answered the phone at High Efficiency when I called was very helpful and her communication in managing my expectations is very much appreciated.

Bill at 1st Call Heating and Air has been our go to guy for years…read more He has been the best, and fastest at responding to our calls we have ever had, and is the only one we will call when we have problems. Last month our central heater started giving out burning smells and not working well. Bill was able to come over right away, and diagnose the problem, then replace the 20 year old heater in a few days. About 5 years ago he fixed our air conditioner the same day we called. We love this guy and HIGHLY recommend him!! Bill explains the problems, and offers different solutions, which is much appreciated indeed. If you have any problems with your air conditioner or heater, he is the man to call!!! Honest and professional!!

Bill is well an experienced and straight up with honesty answer and realistic. Especially in the…read moredays where people are just eager to sell units, especially I see big push going on by big manufacturers pushing units prior to EPA 2025 refrigerant change mandate. They will be my "1st Call" for sure!

I called Southglenn Heating for a furnace that was not working. Bought a new furnace through them…read morebecause they said the other one could not be fixed. When installing the new furnace, acted like they had never actually installed a furnace before. Asked that the humidifier that went with the old furnace be removed. In removing it Jim broke the water connection, flooding the area near the water heater. BEFORE he asked where the main water connection was, he turned off the water to my washing machine and BROKE the spigot to the outside water faucet. I now have to pay a plumber to replace the broken spigot before I can do any watering outside. This man is a household DISASTER! Avoid this company and save yourself a LOT of headaches!!!

Our swamp cooler float was not adjusted correctly last year resulting in a constant leak when we…read morestarted it this year. We tried Southglen Heating and Air hoping for the best. We received the best service possible and will use them exclusively going forward. Thank you

This company has no call/no showed me more times than they have honored my appointment. Both…read moreelectrical and HVAC departments. Tonight my basement flooded and I called the emergency line. My window was 10pm-2am. The restoration company was there and gone and 2am came and went. No call/no show. Ralph said he left messages for dispatch and the tech because he couldn't get it touch with anyone. Avoid this company. It's a huge waste of time.

I rarely leave negative reviews, but my experience with Elkhorn has been extremely disappointing…read more The company installed our AC system and, weeks later, still had not completed the permitting process or provided clear communication on next steps. When I later scheduled a diagnostic visit for a non-cooling AC unit, the technician misidentified which condenser served which zone of the house and diagnosed a bad capacitor on the wrong unit. I paid a diagnostic fee but was left troubleshooting the actual problem myself after realizing the unit that was diagnosed was not the unit experiencing the issue. Mistakes happen, but the combination of poor follow-through, lack of attention to detail, and ongoing communication issues has left me with very little confidence in the company. I would not recommend them based on my experience.

After receiving an email from Parker Water indicating that there may be an unexplained increase in…read morewater usage at my home, I contacted 1st Choice Plumbing and scheduled an appointment for Monday, July 20. When I scheduled the appointment, I was told there would be a non-refundable $49 trip charge. What I was not told was that the $49, as the plumber later explained, "only gets me to your front doorstep." Once he arrived, I was informed that diagnosing the possible problem would cost an additional $289--even though he acknowledged that it might take only a few minutes to determine the source. The plumber himself was polite, honest, and professional. He seemed genuinely uncomfortable explaining the pricing and apologetically stated that it was corporate policy. My concern is not with him; it is with the company's lack of transparency when the appointment was scheduled. The plumber was also approximately three hours early and called to ask whether I could accommodate the earlier arrival. I rearranged my schedule to do so, only to turn him away after learning about the additional charge that had never been disclosed. I have no problem paying a fair price for professional work. However, charging a non-refundable $49 fee without clearly explaining that it covers nothing beyond arriving at the home--and that even a brief diagnosis will cost another $289--did not feel fair or transparent. I declined the service and am now out the $49.

They came out and replaced things in my system that could have been repaired even going in my…read morebasement to replace pipes. A few weeks later I noticed a leak and didn't think anything of it. Then when I came back from a 3 weeks trip it was leaking father out. They come and say we didn't touch anything underground so no help to get it fixed! Paid over $700 and now I have to pay to get a leak fixed that for 11 YEARS WAS NEVER THERE TILL THEY TOUCHED MY PIPES. Smug as hell DO NOT DO BUSINESS WITH THESE PEOPLE THEY BLAME OTHER STUFF AND DONT STAND BEHIND THEIR WORK!!! HORRIBLE. Gonna sue them for the repairs that's my only choice! STAY AWAY!

I can't say enough good things about this company and the owner. He's one of those rare contractors…read morewho truly stands behind his work and treats every job like it's for his own home. A few years ago, when I lived in a 1950s house, I called him for an AC quote. Instead of just trying to make a sale, he took the time to explain that my old ductwork was undersized and would likely cause frozen coils -- and that installing AC wouldn't be a good idea. Every other company was still pushing expensive quotes, but he gave me honest advice that saved me thousands. That kind of integrity is hard to find. Fast forward -- I moved to a new home where the attic furnace was waking up my baby at night in the winter. He replaced it and sound-isolated it so well that it's now very quiet, even though it sits directly above my son's room. Later, I had him replace our main-level furnace too, and the workmanship and commitment to my satisfaction was unparalleled. Everyone I've referred him to -- friends, family, neighbors -- has had the same experience. His team's attention to detail, fair pricing, punctuality, and commitment to making sure the customer is completely happy are unmatched. Even when hardware compatibility issues have come up, they've gone above and beyond to make things right. It's also a true family-run business -- when you call, they actually pick up the phone, respond quickly, and stick to their word on scheduling. In today's world, that level of service is rare. I recommend them to everyone I know. If you want honest, high-quality HVAC work from people you can trust completely, this is the company to call.

Joe and crew installed a new furnace and AC unit in our house back in September. The pricing was…read morevery competitive! What was the best was Joe did a great job of educating you on what is important in HVAC. He didn't try to sell you some warranty or "yearly maintenance plan" like other HVAC places. He installed the units quickly and with expertise. He also noticed a pipe was leaking on the hot water heater and fixed/welded a new pipe at no charge. The whole experience was easy and made a not so fun purchase much more enjoyable. I have recommended him to my friends and family and some of them have used First Rate and had a great experience as well!! Thank you!

My boiler furnace went out the Sunday before Thanksgiving. After calling around, many companies…read moredidn't have appointments for 10+ days out. That was not an option with the holiday approaching. Manny and his son were able to help me that day, despite a busy schedule. They were super friendly and troubleshot and fixed the problem quickly while walking me through how to resolve the issue on my own in the future, should it happen again. I would use them again.

We had them out to fix a boiler on our property…read more They came out and fixed the initial problem but damaged another portion of the boiler. We figured they'd cover it under their "1 year warranty on labor". Nope. After calling and talking to them they explicitly stated that they don't cover anything that they damage when they do a repair besides the exact repair itself. This is awful service, and an awful way to stand behind your paying customers.

Mitch and his family business were amazing. Priced well below the "big guys," they were able to get…read moreme a new furnace the very day I contacted them. They explained everything clearly, were clean and quick. No one likes having to replace a furnace, but he made it as good as it could've been. Plus, they're local here in littleton; I always prefer working with a neighbor.

Mitch and his team were very professional and honest! They literally saved our summer rescuing our…read morefault and broke Air Conditioner. The new air conditioner runs great and I personally recommend their service.