I had a great shopping experience with Awkwensi recently. I needed to get my feet sized after…read morelearning that feet continue to grow as you age. I found a nice pair of white Josef Siebel walking shoes that I've worn nonstop since purchasing. They were expensive but I think worth it for a well made shoe that will probably last me years. Awkwensi provided great service and was very knowledgeable about supportive footwear.

Lifesavers. Today we arrived in DC for the daughter's wedding. Everything ready including my…read moremilitary Mess Dress, the counterpart of tuxedo. Then... I unpacked the shoes. Disaster. Brand new shoes I had carefully wrapped and stored in the spare bedroom closet which is above the furnace/electrical room downstairs. Well... the ozone from the furnace room disintegrated the soles on the brand new shoes and the soles came apart in chunks. Panic. So we look for shoe stores and Comfort One shoes up on Yelp. We had low expectations as military adaptable shoes are old Oxford types. But among the dozens of models of trendy, comfortable, and casual shoes, there were actually three models of oxfords. The attendant was superb. Patient and friendly. As expected, new European shoes are not cheap. But the value was tremendous. High quality, comfy and well fitting. We left quite happy. Excellent and friendly service and great value.

I had just been to the store to pick up an online order and was shocked to find that my order had…read morenot been filled at that time. It was confusing, but the associates were so understanding and helpful. They immediately put my mind at ease and got my order packed up in minutes. When I was there I really liked their kindness and efficiency. I had a shopping experience and these wonderful ladies made it pleasant. Their customer service was exceptional and really stood out to me.

I need to report an extremely disturbing experience at a Nordstrom Rack store during a recent visit…read morewith my husband. We were shopping for outfits for our son's graduation, which should have been a positive and memorable occasion. Instead, I was subjected to unprofessional, confrontational, and ultimately abusive behavior by a fitting room associate. Upon approaching the fitting room, I followed the associate's directions regarding where to place my cart, although her instructions were inconsistent and unclear. Inside the dressing room, I found a shirt that had been left behind by a previous customer. After trying on approximately seven items, I returned them to hangers and exited the fitting room. At that point, the associate demanded that I remove and hang the shirt that I had not brought into the dressing room. I explained that it was not mine. She became visibly frustrated, entered the room herself, and then shifted her focus to insisting that I return all of my items to the exact locations on the sales floor where I had found them. I placed the clothing neatly on the rack provided near the fitting room, which is standard practice in most retail stores. I declined to return the items to the sales floor, as that is typically handled by store staff to ensure proper organization. The situation escalated significantly when the associate followed me out of the fitting area and toward the front of the store, continuing to confront me. She then called me a "horrible human being" and used an additional demeaning term toward me. Racially motivated ! Being followed and verbally insulted while exiting the store was both shocking and unacceptable. I think she forgot what her job actually was and that was too curate the clothing, and to rehang them up she had the nerve to continue following me and would have exited the store to follow me. Had someone else stopped her I am a 50-year-old customer who has shopped in retail stores my entire life, and I have never experienced anything remotely like this. This interaction was not only unprofessional but crossed the line into harassment. this incident be investigated thoroughly. No customer should be treated in this manner under any circumstances. I would also appreciate a response outlining what steps will be taken to address this situation and ensure it does not happen to others. Huge thumbs down to this store and this horrible little twit

Having been happy with Brooks shoes bought there in the past, but now having small toe problems, I…read morewalked in asking about an Altra shoe a friend was wearing that looked the right shape. After measuring my feet and looking at the shoes I was wearing, my excellent salesperson immediately suggested another brand, Saucony. And brought out my size of that as well as a couple sizes of Altra, and later a sales priced pair of Brooks. I decided the Saucony was sufficiently more comfortable to be worth the higher price, once he had also sold me on getting new inserts that were shallower near those toes. I've now walked 4 miles in them a couple times, just walked a couple, and I love them -- if I'd been wearing the Brooks, I would have soreness in the toes about now.

How to lose a customer of 15-20 years…read more For almost 20 years, Fleet Feet, both in DC and more recently in Asheville, North Carolina, has been where I shop for sneakers twice a year. To save on wear, I buy 2-3 pairs at a time (costing about $400-600 a visit depending on number, socks and arch supports, etc.) and rotate wearing them throughout the week. Today I brought this pair of Brooks back to DC to ask what could be done. I've probably worn them at most 15 days since buying them in mid-last month; the soles are delaminating. An annoyingly passive sales clerk began dancing around the question offering nothing. I eventually abbreviated his babble about normal wear and tear by observing that it doesn't sound like the store can do anything as just over 30 days have passed since the purchase of several pairs. No exchange, no assistance with the manufacturer, no suggestions for repair? I observed that this doesn't seem like normal wear and that its disappointing to see how quickly these expensive shoes are coming apart and how little can be done. His only response was a dismissive "Have a nice day" delivered in a mocking tone. I turned and left the store quietly for the last time in my life without punching him and without responding. some suggestions for better customer service: When your store has a no refund or exchange strict policy, even in the face of defective goods, you should at least provide your customer with contact information to reach out to the manufacturer. If you work in a shoe store, it might be good to be aware of shoe repair places, or glues that might be tried, or to confirm that there are really no glue solutions that could be tried. In other words, know your products and offer some modicum of assistance, even if it's not likely to answer the customer's immediate request. Don't be snide when you are denying service to someone who has been a regular customer and who has clearly brought in a shoe that is not behaving as it should. Not sure where I'll send my $1200/year in purchases now. But I will find a place to remove that revenue from Fleet Feet, and I will let people know of my experience there.

Hipster af but if they perceive you as worth talking to or likely to spend money the customer…read moreservice is okay. solid selection of shoes/street wear

Sneaker Explosion is a sneaker convention, run by Live Luv Sneakers. Held at the GW's Charles E…read more Smith Center, the convention is all about showcasing a huge selection of a variety of sneaker brands that attendees can check-out, put on their wishlist, sell, trade, and even purchase. I'm a huge collector of sneakers, so having the opportunity to attend such a convention was such a treat! I love that it was super local and it was opened for anyone with any range of interest to attend - you just need to purchase a ticket! There were also some celebrity guests (DeSean Jackson and DJ QuickSilva), and with the ticket purchase, one had a meet & greet opportunity with both individuals :D There was also a $500 grand prize for the best pair of shoes that were sported! It was great to see sneaker fanatics in one place and to network and make new friends with fellow sneaker lovers. Definitely check this event out! :D +local sneaker convention! +held at GW's Smith Center

I'm not a Nordie's Rack enthusiast. In fact, for many years, I worked near the Rack on 21st St. NW…read moreand frequently stopped by. Despite my expectations before each visits, and despite scouring the 75% of the racks, I bet I bought fewer than 10 items in all that time. Partly, I have been very spoiled with stores like the Rack, but much better. I'm from Boston and spent many hours at the inimitable but defunct Filene's Basement. As well as at TJ Maxx, Marshall's, and Loehmann's. I very seldom see anything at the Rack. I find their clothes, etc. to be overpriced. And the stores are so disorganized and messy. I would love to be able to say I love Nordie's, but I am always disappointed.

This is the most disappointing Nordstrom Rack. The moment you walk in you notice the overwhelming…read moresewage smell. The entire store is a mess as well.

I Love the quality of the footwear at Soulier. I grew up purchasing shoes from Soulier. Now that…read moreI live on the West Coast, I can only get footwear when I am visiting the DMV. Will always love your products!

I was recommended to come here from my tailor. Hamid was very helpful! Would recommend to anyone!read more

I bought six pairs of shoes costing about $700 in Winter 2026. All was well except one pair of…read moreshoes that did not fit. When I took it back, Clerk Gemma won't refund the $200 I paid the store and now this Clerk, a white woman, threatened to call the police because she saw I am a Black male even though there was no probable cause. I wrote several letters to the owner of the store, Garrett Breton. He never responded. He surmises it will cost me more money to take them to court. David K.

Amazing service. Guy was super helpful and friendly. Got sandles. Handy for beach and pool.read more

Exclusive Joints!…read more If you're a sneaker head you already know what time it is! I've seen the drop every single time I come to the Harbor but I stopped in this past Wednesday. I already knew my little credit card was going to play big. They have a great selection of new apparel, they have Essentials hoodies that are new. The prices are a bit high, you can get them online for cheaper, but I always support these kind of establishments. Plus they are in the Harbor so I already know they are paying an arm and a leg to be there. Definitely don't mind supporting. Was surprised to see some Kobe's in stock. They literally have a great selection. Worth a look!

this is totally absurd. It's no way that this shoe should've even been available for purchase,…read moretoday i finally decided to wear the shoes as its a beautiful day in NYC and as in tried on left I discovered the big glue defect detachment. I spend my hard earned money just to purchase shoes, especially when defects aren't mentioned and photos doesn't do the justice. I do not recommend anyone purchase anything from this establishment and I contacted the establishment for a 100% refund and no one has replied yet.

Though some of the popular items are sold out in occasion due to supply chain concerns, the service…read morehere is always great!

After a call from ALDEN HQ relayed to me by Ms. ALDEN seeking some satifaction on a miss-size I…read morethought to give my 2 cents. Here it could be worth $730 a pair so here it goes: How to insure a positive Alden DC experience and get some value. Call in ahead and ask when they will have an Al Bundy guest appearance. Full fare after all. 1. Learn about the Braddock device. 2. Get yourself measured: width, heel to toe and heel to ball of foot to insure PROPER ARCH FIT. 3. Try on a few different Lasts in Styles you like. These are very RETRO so you really may not be wearing these as much as you think you will day to day other than to a MAD MEN party. Retro= heavy and what Grandpa used to wear but I am sure Grandpa paid a lot less even adjusting to today in dollars. Will I repeat purchase Alden anymore??? Only on Sale..maybe..Sorry Ferragamo is calling have to go.

I don't know how I overlook this place each time I am near. I somehow just associate it with the…read moreMetro station and forget that it is its own standalone business. I think what happens is that I mindlessly walk through here as I use it as a passageway. I need to start paying attention to what is in here and keep note of it. Basically this is a mall. Like every mall just about everywhere, they are without some businesses. But, I will say this about the DMV area, even with some shops being empty, the malls still know how to draw people in. Even if it is just for the food options. This place has a ton of food options and some of the places in here are the only place in DC to find them, or at least a place where it is fairly easy to get to in order to visit the business. They got the run of the chains you would see in almost any food court. Charleys, Five Guys, Jamba Juice, Moe's, Panda Express, Starbucks, Subway, etc. But there are a lot of mom and pop stands mixed in. You can definitely find something for your lunch or a quick snack. This is one of the only places I have seen a Church's Chicken in the city. It can be a maze walking through here, especially if you arrive via Metro. But like I said, it is a great passageway to get yourself to areas without having to be outside. With the Spy Museum on the one end it's a great place to spend a day in the city. The Wharf not too far either. There are a few shops throughout as well. Mostly open during daylight hours if you need to grab a thing or two. Everything from a post office to a convenience type store. If you are lucky enough to work nearby, I am sure this is busy around the lunchtime hour.

A little confused what this is. I think it's a fancy train station/transfer hub, I guess. Anyway, I…read morefound out about it because I was staying at the hotel nearby. If you're staying at the Hilton, there's a direct connection to it from the hotel. So this place is helpful because it has several fast food options. Nothing to rave about, but when you're traveling access to quick, fast food is important. Many food places either seemed always closed when I went a few times or open at inconsistent times. The place also never seems busy. Kinda ghost town-ish. Panda Express seemed to be the main attraction here. All together tho, it was clean. I think the space has potential to be a more useful shopping space for people.